This place is a joke Took my boyfriend's phone in, because it was cracked. So they charged me $130 for a new screen. Not a problem. After the phone was fixed, the screen began to pop off a little bit at a time. Maybe a month after having t fixed, the screen just stopped working all together. We took the phone back, and I explained to the lady at the counter (who knew nothing about phones) about how we had been in there before to have it fixed already. She went into a back room, and I'm assuming to speak with a manager, then came back and told us we would have to pay ANOTHER $130 for a new screen. I made it very clear that I was not going to pay for something to be done to the phone a second time, that should have been done correctly the first time. So after saying that she left again to go check with her manager. At this point I asked her to please have the manager come out and speak to us. I was getting very frustrated trying to have a conversation with someone who obviously didn't know what she was talking about. Then the girl come back, (with out the manager of course) and said that we would only have to pay $30 for the labor fee. At this point I just wanted the the phone fixed and to leave, so I paid the $30. They told me that my phone would be ready in 3-5 days. After 3 days, I called to check on the phone. Turns out that who ever was supposed to order the part for the phone, "forgot to". Then another 3-5 days was added. After anther 3 days, they told me that for whatever season I needed to wait a few more days. Finally they called me and told me it was ready to be picked up. As my boyfriend and I were getting in the car to eave, I get another call from them asking for the password to the phone, "to check if all the functions were working." Of course I told them NO! And I said I would be more comfortable being present and entering the password myself. Not even a minute later, I get ANOTHER call, saying that they no longer needed the password because everything was working fine... Seems a little odd to me that they needed my password one minute to make sure the phone was working, and then after i said no, it was all f a sudden working perfectly fine... Unfortunately, the same thing that happened last time with the screen popping off after being fixed, started happening again. These people do not know how to do their jobs are are VERY shady. I would never trust them with another one of my devices ever again. read more

I would not recommend anyone coming here. This place will overcharge you and they seem like they do not want to do your business. I called regarding a iphone part I needed fixed and the man who answered the phone was very rude. He seemed like he didn't care if I drove from sacramento to get my phone fixed there or not. I asked him about the price of the parts for the iphone because I saw the ad on craigslist and he was telling me how they did not have that part available and that I would need to go to their store and pay for the part so they can order it. Anyways, it was too much of a hassle, BUT if he was friendly then I would of gone to get my phone fixed here. And the good note is I went to get my phone fixed somewhere else where they fixed it within 30 minutes in Davis. Good thing i didn't end up going here. read more

These guys are horrible. I bought myself my own screen so it would be cheaper to fix my crack screen on my S4 which they did well after that I went back cause they fixing my crack screen they made my front camera blurry so it's a lot better now my speaker was muffled they change that but now the volume is turned up but you can bearly hear anything even on speakerphone. What sucks is I have Metro Pcs and no I never bought a phone from them I've had Metro Pcs for along time. If you let these people screw you over they will. read more

I found out that they now offer educational classes for those less tech-savvy people to use their phones.. so i brought my mom in so she could learn to use her iphone better, because i can only take so much explaining to her before i want to throw her phone in the toilet. Kat is the name of the teacher and she's great. The environment of the store is nice and comfortable. She's very patient and she's good at explaining things about the phone in a way an average person would understand. I'm surprised at how much my mom can do now with her iphone, she was eager to show and help my dad once we got home. thanks Kat! you've saved me from a lot of future headaches trying to help my parents myself LOL! read more

Simply put.....they will screw you over if they get the chance! Dont let them.....if you dont know much about the newest smartphones you better update yourself because theyre not afraid to lie about the phone in order to buy it. I went in with an iphone5c & left with a nokia 520.....i thought it had a front camera....and id be able to still get all the apps i had. Instead i got a hand full of lies & a shitty phone. Just educated yourself & dont be ignorant...my first mistake. read more

Please people don't go here you'll regret it like I did. These people aren't professionals they so act like it cause if they were all this shit going on with my phone wouldn't be happening if they did it correctly. Their was a young lady that was not a worker I believe idk but don't really care what she was but she wasent a customer i know that but she started talking hell of shit to my friend and got in his face and made a fool out of herself as I walked away and just couldn't believe the BOSS that so calls him GOD just stood holding the door open as he watched the woman yelling at us and getting in my friends face. So right their having the cops called on as they come out and so called being the Manager watching what this young woman was doing he just proved to people he's not a professional cause a professional wouldn't of done what he did he would of stopped her to walk away. read more

So I went in when I was with my sister, and phones plus is next to her favorite nail place, I looked at some phones. Saw an AT&T iPhone I wanted, she had one cheaper in the back Great. But when I left the store and drove home the service wasn't working and the customer service rep for the phone service said the device was listed as stolen. Went in the next day she put a new card in my phone and it worked. Until last night now it's not working again, the service says they're blocked for this phone. I am now going all the way to Elk Grove from granite bay for the Second inconvenient time and I am Not Happy. I've now had to come back two occasions since I bought the phone Tuesday. Don't come here! They sell messed up phones. I expect today I might just get my money back, if they refuse to compensate me for my gas and time they waste!! read more

I brought my stepdaughter's Galaxy in here for a screen replacement. It was ready for pickup in 24 hours. We've never had any issue with it since. I brought my iPhone 5c in when my screen got cracked. They fixed my screen and gave me a package deal for a case and glass protector. I was really happy with the price I paid and my phone was totally ready to go in less than an hour. Now a month since my iPhone was fixed, the screen just started acting a little glitchy. I called and they said they'd absolutely take care of it for me. They told me just to call before I come so they could make sure they have the right part. So far I'm really impressed by their customer service. I'll update this review one they fix the issue on my phone. UPDATE - They fixed my iPhone with no charge since it was within 30 days. The staff are super friendly and helpful. read more

Friendly staff here helped me with my Galaxy s3. I will be back I am sure. . Just hopefully not to soon. Highly recommended from a customer they made happy. read more

I went to this store to sell my note 3. They gave me more then I expected and help me get a new phone. I had to get my daughter a phone that I could afford.. Bentley help me be able to get her a phone on my budget. Bentley has helped my friends get there phones fixed at a very reasonable price..they are amazing...I will never go anywhere else..thank you Bentley..phones plus rocks.. read more

In my 7 years of owning a smart phone I'd never broken a screen before. Not because I never drop my phone or keep it an a super protective case, but I'd manage to avoid this fate. The first time my phone fell facedown onto my hardwood floor. Within days the screen I had replaced here broke at the corner. I figured this was just a bit of bad luck and had the screen replaced again with these guys. Within one week the 3rd screen was shattered while on my desk at work. This time I took it to another nearby repair place and have since dropped my phone at least once a day with no problem. Added to the fact that they are apparently using sub standard materials she gave me the hard sell to buy accessories every time I was in the store. Avoid it and go to one of the many other repair places that charge the same price nearby. read more

They are a great business. Show your support. They do things right and for a good price. Very satisfied. Kat and Sheiry were both wonderful people and pleasant work with. read more

This was EXCELLENT service! Super fast service! Super friendly . I went in to get my broken screen fixed and voila!! (: Also has a nice view of meineke(: read more

HANDS DOWN THE BEST!!!!!!!! This is a company that is interested in YOU SAVING MONEY! (weird right). I went in with an Old Galaxy S3 with a broken LCD. Every where I searched I was quoted approx. $140-$175. The owner of the business suggested that I should possibly think of purchasing a new handset. After spending an hour answering all of my questions. I found the perfect phone , I was able to get an Upgrade For ONLY $50 after trading in my broken phone!!!!!!! In addition.........I was able to keep my number and leave verizon. I am now on a prepaid service (Still on Verizon towers) and only spending $55 a month............SAVING ME ALMOST $100 A MONTH!!!!!! I will be switching my wife over next month......im so happy! THANK YOU! I will NEVER buy another phone anywhere else. read more

Love this store, great costumer service. Even though I live in SoCal I visit home often, and this is where I come whenever I have a cracked screen or want to change the color. read more

Took my sisters iPhone 5s to get the charging port fixed. Previous owner couldn't get the job done but the new owner didn't a great job fixing the phone and give me a discount on the price. definitely will be back for future business. Thanks again :) read more

This may sound like the beginning of a bad review, but trust me, they took good care of me. I took my son's iPad in to their store after dropping it and shattering the screen. I was quoted $150 dollars to replace the screen. I was told it would be 24 hours to repair it. I called the next day asking status and was told the screen was defective. I found out their part vendor kept neglecting to show up with the replacement screen. After much frustration, I asked for a discount on the repair, which they agreed. When I went to pick up my iPad, they provided me a free $45 otter box case and even put it on for me. The iPad worked perfectly after it was repaired. I hope I never have to repair any of my mobile devices again, but if I do, I won't hesitate on calling them first. read more

Called for a quote to fix a broken iPhone 6+ screen. They are very $$$. I told the lady that answered the phone that she was more than $110 higher than the going rate. She didn't care and lost a customer. So much for keeping your money local in your community!!! read more

Really Bad place I went there to fix my Blackberry , They Hold my phone for 9 days , the store was closed for 3 days and when I went to pick up my phone it was not ready I took it home and was not working , I did bring it back , and today still not working all that took 15 days and 75.00$ And all that for nothing read more

Very poor pricing and customer service. I went in with my iPhone 5 and the counter person was extremely rude to me. When I entered, he was texting on his phone and failed to greet me. It took me approaching the desk and saying "Hello?!" to get his attention finally, at which point he looked up, scoffed, and said in a rude tone, "What?". It appeared he was annoyed at me with every question I asked, and finally when we got to pricing after a dreadful 3 minutes (seemed much longer dealing with this awful personality), he told me the simple headset jack replacement would be over $100!!!! what the hell? I had previously searched online for the cost of the part and was around $9, so assuming they wanted to make some profit and charged $30 or so for the part, $70+ for labor?! simply BS. Will never return to this store, with it being such a small "mom & pop" type of store, one would expect exactly the opposite of what I received at this store. Embarrassed for Phones Plus. read more

I went here a few months ago. I have an ipod touch and it's basically my phone since i don't have a smartphone at the moment.i needed my screen fixed because it was pretty cracked. when i first went in the guy seemed very nice, gave me a upfront price, which seemed reasonable, and gave me a paper to fill out (who to call when it's done, name) and then it asked for the password. i was a bit confused because why would they need that? i figured it was just to test that the touch screen worked, so i put it down. i left and went shopping and after three hours I called them asking if it was done since i was in the area. they said yes and so i go to pick it up and thank them and leave. when i get home, one part of my screen wasnt working. and the home button was very loose. i reluctantly go back within the same hour and they say its not a problem and they they'll fix it. i thank them and come back 30 minutes later and they gave it back to me. i went home happy that it was fixed. i start to use my ipod and the wifi barely works! it couldnt have been a problem with my wifi since i've NEVER had a problem with it for the few years i've had it. it only worked within a distance to the router. and the home button was STILL loose. i go back the next morning with a good attitude and the guy gets kind of mad when i say that i think they messed up something with the wifi, when it's kind of strange that it all of a sudden is like that right after they fix it. he says there is NO way that he couldve done anything to mess it up. i just gave up and walked out. it's a few months later, my wifi is still bad ONLY on my ipod, and half the screen is loose! literally coming apart. i didn't keep my receipt unfortuantely so there's no use going back. So there you have it, very bad service in my opinion. Back to the password situation, over the next few weeks after getting it fixed, I learn that one of the guys there went on MY facebook and liked their page. seriously? i felt so invaded. and reading the reviews below, that wasn't a first time they snooped. i feel like they looked through a lot of other stuff too. This place was just overall sketchy. Basically I'm only writing this bad review to hopefully warn potential customers to NOT go here. Or at least don't give them your password. read more

Is this place out of business??? They have my iPad and now I can't get it back!!! I've tried so many times over the course of the month and they are always closed. I'm so annoyed!! read more

Phones plus is a total scam. I broke my screen, they charged me $150. No prob. I put it in a life proof case thinking that would protect it. Dropped it a few days later an the screen cracked... Isn't the life proof case..... I come back.... Another $150...... A month later, in the life proof case, the phone fell of a table not 3 feet of the ground.... Screen is not cracked but the phone goes blank...... So I bring it back and the lady says it would "only" be $120.... I calmly explain with a smile, I've spent a lot of money with their business on "repairs" and accessories (which are ALL used) and the phone wasn't even damaged aside from it being blank. She made up story after story after story about my "damaged" phone. She won't stand by her work and becomes irate, begins cussing at me and orders me out of the store. I drove over to CPR phone repair which was recommended by my co worker. They only charged me $35 and it was ready in 15 mins. They even showed me the inside of my phone..... The lady at phones plus had super glued all over the inside of my phone with mix matching parts..... And also used some off brand of screen when she had assured me she used "factory" parts...... I'm in total disbelief these crooks at phones plus are allowed to operate at all. read more

I took my iPad in for screen repair---it took about four days but they were really nice and they were able to make it like new for a reasonable price. read more

This business is rude, hostile, defensive, and dismissive of customer satisfaction. They're operating a shady business that I have no intention of going back to. They're located near Mountain Mike's, east of Hwy. 99. My 17-year old daughter took her phone there because she has not been able to hear out of the left speaker on her headphones. She had a small crack in her screen when she took it in. Katherine, the owner, told her that she'd have to take her phone apart to get at the problem. She warned her the screen might crack further. My daughter wanted to hear out of both headphones, so she agreed. When she went to pick up the phone from Katherine, the screen had a strange tint to it. Katherine couldn't explain it, only said "it must be because it's a 5S, I can't compare it to my 6+." But the screen had been replaced, so my daughter paid for the new screen. She never fixed the problem with the sounds, said it's probably a software thing. She charged my daughter $91.80 for the new screen. After that, when my daughter was explaining this transaction to her friend, he showed her that the "Audio Volume Balance" was off in the "Settings" in her phone. That fixed the problem. Katherine, having a cell phone repair business, should have known to check that. I went in to the business with my daughter today, and with the receipt. I expected them to acknowledge that, being a mobile phone repair shop, they should have checked the balance before taking the phone apart, especially when they knew it might do further damage to the phone. What she did was not right, and I assumed she'd try to at least partially compensate. We had NOT read the reviews on Yelp up to this point. Katherine and another female were there. Katherine acknowledged that she remembered my daughter and the transaction. I started by explaining how I understand that she was attempting to help my daughter fix the problem with her phone. When I began talking to her about how the troubleshooting would naturally start with NOT taking the phone apart, she started to get defensive. After acknowledging that my daughter had said she couldn't hear out of both ear buds, she said that my daughter told her the headphone jack is the problem, and that she wanted IT repaired. My daughter did not diagnose the problem, she asked the woman to do that. I asked her, "you're a repair shop, you expect this 17-year old to be able to diagnose the problem when she came in for your help?" Her response, "It's not MY job to be her mother, ma'am!" I tried calmly explaining to her, again, that she should have known about the simple fix, and that she shouldn't have taken the phone apart, causing more damage, then charging her for the damage. I told her, "if you don't give her some of her money back, I am going to advertise this, and give you a bad Yelp review." She laughed and said, "are you threatening me?" I said, "I'm going to tell the truth about how you do business." Katherine then told me "I don't need to listen to this, I can tell you to leave." The other worker then started in, they were both talking over me, and the other woman said, "we can tell you to leave by law." I said, "I know that--I'm a lawyer." So the other worker said, "if you're a lawyer, you need to get out." She asked for my name, and I was happy to give it. I do happen to be a lawyer, not that I'm making any threats in that sense. But we've been honest and professional, while the business has been irrational and unfair. I asked Katherine whether she spelled her name with a "K" or a "C," and she said, "I don't have to tell you that!" They then left (went behind the wall partition) and we walked out. With all of the competition out there, supporting this business, with the way they rip people off and aren't accountable for their own mistakes (fraud, according to other posts), I urge you to support other Elk Grove businesses. They didn't troubleshoot right, then they were unprofessional and hostile when I had the nerve to call them on it. They should NOT be serving the public. They don't deserve your money. read more

The people working here, especially the manager are awful to their customers. Katherine, the manager, was rude and disrespectful to me, a customer. And I will never give them business again. read more

If I could I'd give them the highest negative rating that exists!!!!! This place is a absolute scam!!! Took my sons iPhone 6+ in for a cracked screen and they destroyed it. The phone hasn't worked right since they got there lying hands on it. After going back and forth at least 8 times they basically threw their hands up and said it has other issues. Well didn't have any issues tell they touched it!! The phone is not even a year old and is unusable and won't even turn on now. Be careful !!!! read more

Customer service from Katherine was excellent and made my whole experience smooth. I had visited CPR first and they were not friendly at all and $30 more expensive. So glad I called this place. Very professional place to deal with. Thank you Katherine! read more

This place is a joke. I brought my son's phone here to repair a cracked screen. A week after repair and normal use, the new glass had a crack down the center. Damage with no drops and light use. It became apparent this company does not use quality after market parts, but I was really disappointed when management did not honor their 90-day warranty on parts and refused stand by their work. This shop has no credibility and I would advise against doing any business with phones plus. read more