A few months ago I gave them a unusual challenge I suppose with a broken LCD dashboard for a motorcycle that just needed a screen replacement. They were able to open it but thats where the service stopped. I got my LCD back opened and paid for the labor. I was told they would look for a replacement LCD for me but never did. I called to follow up and just end up giving up and completing the fix on my own. On the plus side, I learned how to repair my own LCD dash so thats a plus. read more

Super helpful and quick. The customer service was great as well, I just walked in and within 5 minutes they solved my issue!

Friendly employees, helpful, big selection of cases, chargers, cables. Overpriced but cheaper than ATT. Amazon would have been easier but... Got what I needed. read more

RepairALL - Mobile Phone Repair Near Me - Elk Grove, California

The process to fix my phone was easy and straightforward. Walked in talked to the owner, looked at my phone and gave me my options. Agreed to the repair returned 45mins later after grabbing lunch next door. Phone was perfect, a big relief knowing this business is nearby for any future accidents. Came back 2 mins later for a screen protector, gave me a discount and installed it in 1min. Will definitely comeback again for other repairs and recommend to family and friends. read more

RepairALL - Broken Screen - Mobile Phone Repair Near Me - Elk Grove, California

I used to go to the location at Delta Shores before they closed. This store will be moving across the street next to Leatherbys. Came in to get a screen replacement for my phone, they have the same good customer service and decent prices. read more

They were so helpful either my mobile phone issues. Very polite. Good advice too My phone had expanded rendering my phone unusable. Quick fix. They are going to be my go to guys for computer and phone issues ! read more

I have been using repair all for my phone for awhile now. They are awesome at fixing my Samsung phone. The guys working there are all extremely friendly and have fixed my phone with different problems. I love this place and highly recommend it. read more

Good and fast service, they are nice and the store is organized and clean . Definitely coming back .

I dropped off my work laptop on July 9 for a keyboard and charging port replacement. I was told that parts will arrive at most in 2 weeks. I called them on July 20 and was told that there is no update yet since they are still waiting for the parts. They called me on July 23 updating me that the keyboard has been fixed but the charging port that was delivered was the wrong one and they are waiting for the replacement. They said it should be delivered in another week. I called them on August 4 and they told me they are still waiting for the part. Told me that they will update me on the status in 20 minutes but they never called me back. I called again on August 11 for an update. They still haven't finished the repair and still waiting for the part. I expressed how unhappy I was with having to wait for a month for parts and repair and all they could respond with is "If you're unhappy, since you haven't paid yet, just take your laptop and go somewhere else." After wasting a month of my time and so much back and forth, I've been cordial all throughout and calmly expressed disappointment once, which is totally reasonable. That's all they have to say to you. Not even a "sorry for the inconvenience" or "we apologize for the wait" but a "leave and go somewhere else." It's understandable that somethings are out of their control. It's just the lack of empathy, communication, accountability, and the ability to take critiscm that really disappoints me. So if you're wondering how much they value you as a customer. They don't. Tldr: It took them over a month to repair a laptop due to part shipment. They've only called to update you once otherwise you won't hear from them unless you reach out to them. The deadlines they give you are basically made up. After expressing how unhappy I was for waiting a month, they told me to go somewhere else. They don't really value you as a customer. read more

I always come to RepairALL for my phone repairs. As soon as we showed Jalen the issue, he knew exactly what the problem was right away. We were worried that we would have to spend a lot more than we ended up paying. Jalen was professional and efficient as last time. Highly recommend them for quality and honest work. read more

Fred was super helpful and very friendly! He went above and beyond to make sure everything was taken care of--I really appreciate his great attitude. read more

We brought in our PlayStation for repair and the team did an excellent job! The service was fast, professional, and the system is working perfectly. We were a little confused about the pricing at first, but David went above and beyond to make it right. He showed real integrity and customer care. We truly appreciate the way they handled everything and highly recommend this business for anyone needing repairs on cell phones, iPads, PlayStations, or other devices. read more

They are now located across the street next to Leatherbys and Bonchon. The service was amazing. I needed a battery replacement and charging port repair. It only took approximately 30 minutes on a Tuesday afternoon and a little less than $150. read more

Phone broke twice right after repair. It's a bunch of kids...... don't go here. Cost me 300 for nothing.

They fixed my phone really fast, customer service was awesome. They helped me with all my questions

I usually don't post negative reviews but I had to share so others are aware. I definitely would not recommend this shop as they are horrible at communication and giving updates. I dropped my phone off per the recommendation of the ATT store. They said it would be a free diagnostic and I trusted them as they seem like nice guys. However I kept having to go to the store and calling them after they kept saying they would call me for updates. Long story short, after several weeks of shady stories of where my phone was (it was shipped but unable to provide tracking) I was finally able to get my phone back unfixed. As customers, we just ask that businesses be professional and provide customers with honest updates and communication. Unfortunately, I would not recommend going to this shop. Not sure how long they will last if they continue to treat customers that way. read more

My watch band was stuck on my Apple Watch and I made an appointment at Best Buy they said there was nothing he can do. I called repair all and he said bring it in and he would look at it, he immediately started working on it and got it fixed, and charged me next to nothing. Great Service read more

I walked into Repair All on a whim after Best Buy canceled my repair appointment, and Batteries Plus was clueless. They repair cell phones, gaming consoles, laptops, and more. They also sell cell phone accessories. Parking is easy to find in their large parking lot. I was greeted with a friendly smile by Denzel. He was engaging, friendly, helpful, knowledgeable, polite, and professional. As I'd anticipated, I needed to replace the screen of my old phone so I could transfer the data off of it that wasn't properly backed up (lesson learned). He told me the cost and said it would take approximately 45 minutes. I was blown away as other places needed it for a minimum of several hours and weren't very friendly or helpful. I immediately agreed and signed on the dotted line. After an enjoyable snack time with my daughters next door at Jamba Juice, I checked back in as he was finishing up. Denzel did an amazing job, and I was ready to cry tears of joy as I had pictures of my daughters as babies, texts with family, friends, and my wife, and templates I use for my memorabilia business. I highly recommend them to anyone, and Denzel solidified a wonderful experience. Learn from my mistake, and use Apple iCloud, Dropbox, Google Photos, Microsoft OneDrive, Samsung Cloud, etc, regularly, so you backup your precious data and photos. It's well worth it, even if you need to make a small annual investment if you have a lot of data to protect. read more

Extremely dissatisfied with the customer service in this establishment. I've been coming here for years and I purchased a glass screensaver and then 2 weeks later it broke (leaving shards of glass in my finger!). I called and they said they would replace it at no charge. Unfortunately, I did not write the gentleman's name down and that was my mistake. I just went to have it replaced and they would not work with me. I asked to speak to a manager and he said he was the manager (his name was Samir). Instead he insisted on up-sale-ing me to a $60 screensaver. Needless to say, I left and they will not have me nor my family as customers moving forward. It's unfortunate because it's not far from my house and I always want to support local businesses. read more

RepairALL - Front of the Repair All in Elk Grove - Mobile Phone Repair Near Me - Elk Grove, California

They take forever to fix or even attempt to repair. They never bother to call at all. Every call was made by me. Absolutely terrible customer service in that they don't seem to care how long they keep your device without communication. I will NEVER ever recommend them to anyone nor will I return. Repair All Ell Grove is awful. read more

This is the store my family goes to for all our repairs. Jalen has been a lifesaver and has saved us so much money. They're not like other places that just want you to buy stuff, nor do they add hidden fees; they're honest and reliable. I don't think they know how valuable Jalen is while waiting on my daughter's phone to get fixed and watching him work with other customers. He's damn good at his job. I have several businesses, and I'd snatch him up to work for me. His work ethics and customer service are exceptional. I'll continue to use Repair All over any other repair company. Any negative reviews I don't believe to be truthful. I've been doing business with them for 5+ years and have never had a bad experience. I've always received top-notch customer service. Keep up the good work and repair all read more

I Instant Message with Marcus, store manager, the previous day, about screen protector replacement for my I-phone 14+. He quoted me $24.99 + tax which was very reasonable. I called the store this morning to make sure they have screen protector replacement in stock. He only took about 20 minutes but 1 hour later, there was bubble at bottom left corner of my I-phone. Went in 2nd time in afternoon as I was in neighborhood and it was fixed correctly. Marcus was very courteous and nice. Just a little bit of attention-to-details with making sure no bubble on my I-phone screen is it. Highly recommend the store for any smartphone repair or screen protector or replacement. read more

Buyer beware! Marcus the "manager" who didn't manage well repaired my device more than a month ago only for the same issue to happen a few weeks later. When I took the phone back I was told the part would be ordered and replaced under warranty. I called to verify this and again spoke to Marcus who told me to bring the device in. I bought the phone and was told to leave it overnight. Upon my arrival to pick up my phone, Marcus stated "he was wrapping things up. That my phone would be ready shortly." It should be noted the repair was under warranty. While I sat and waited patiently, Marcus then approached me with other customers present and stated he took off the screen protector that his agent put on the device and that there was a Crack on the screen and that that voided the warranty. That my option was to pay to fix the phone or he'd have to undo the work he just did. I was not prepared to pay nor did agree with his performance. It was humiliating to have other customers watch as he took an additional 30 minutes of my time disassembling my phone and replacing the defective parts they initially placed on the phone. I was late to work. Marcus never apologized, never called for back up support, offered no empathy. My business didn't matter. The warranty is a sham. They want to keep charging you for the same work. Marcus should not be in management if he treats his customers this way. Other customers overheard the conversation and seemed to agree. A gentleman I assisted on his scooter going out saidhe completely agreed and that I was awesome for the way I handled the situation! It's his job to know whether the phone is cracked or not before he starts the service. Disappointed in the service. I won't be referring any customers to this location nor do I plan to return! Warranty and vision fail...also no handicap automatic doors and no one got up to open the door for a gentleman on. I got up to open the door. Smh! read more

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Poor service seems like no one cares nor do they have product knowledge went for some simple parts and it was a complete joke I will take my business elsewhere. read more

I'm so lucky to have found RepairALL!!! Marcus and Denzel were AMAZING! I brought in my son's iPAD because it had a super cracked screen and it was fixed within 2.5 hours. I was impressed and very satisfied with the customer service I received. Highly recommend them!! read more

These guys (Elk Grove Location) did an amazing job on my iphone (Cracked Front and Back with only 1 ribbon attached) i mean it really looked like it was going to be inoperable. Ruben tested the screen first to make sure my phone even worked prior to even starting on the back side which would have saved me much mula. I just liked the fact that they worked with you and answered all my dumb questions professionally and honestly. The total Price of the repair plus a new privacy screen was very fair compared to buying a new phone which is a no brainier. They also have coupons which they will tell you in the beginning of the call so no need to search online. read more

Good guys ' even kno I didn't get my Ps5 Fixed here They did good with Fixing my IPhone screens & they are very good at Factory Reset Testing for iPhones Recommend Store read more

Honest workers. I made the mistake of handing my phone over without wiping it, they asked for my pw to "make sure it works". After my service I got requests to verify myself on my financial apps and a pw change. read more

Jalen was so helpful. Stopped by here on a recommendation. Not only was Jalen super professional and kind, He was happy to share industry knowledge with us. We will definitely be coming back here for any and all things cell phone related!! read more

This post is long overdue, but I just want to THANK Denzel and Marcus for helping me get my laptop to start up again. They definitely had the magic touch to get my laptop working when all other places I tried couldn't. Whew! They were very welcoming, professional, and provided great customer service. They are skilled and knowledgeable. What I appreciated most was there kindness and empathy. They let me charge up my laptop and use their wifi so that I could access and save my important files, especially in order to complete an assignment I had due for class to have just I case. Wow, they were absolutely amazing! The environment was positive and had good vibes. Thank you. Thank you. Thank you. My laptop would not be on and working today without them. read more

If I can give the store a -10 review I would. They don't know how to give good service and make repairs on time. Went to the store five times for one repair, and these people were unable to do their job. I would take your business elsewhere. read more

Same day usually within an hour repair (if they have the parts). Affordable considering screens are just expensive in general. Marcus had very good customer service. read more

As luck should have it, my phone battery died and I my phone wouldn't hold a charge. I was prepared on leaving my phone overnight if necessary for the diagnostics and time to replace parts. I was greeted by Marcus and he very quickly expedited the process and advised me to come back in an hour and my battery would be replaced with a new one. As he was the only one at the store and still assisting other customers meanwhile. He kept his word and had my phone repaired in an hour. I was in no hurry, but was happy with how fast he was. I was impressed with how patient he was and calm while multi -tasking so many other devices and customers. Thankful for Marcus repairing my phone and even adding on a new protective shield to prevent anything breaking or cracking should I drop my phone. Thank you again for outstanding customer service. read more

No hassle service for my iPhone with broken screen. I didn't know where to go so I checked Yelp and since it's the nearest I decided to check them out. Turns out u can schedule appointment online so ++ points. Went in on appt time. Told them the problem. They said 35 mins it will be fixed. Came back and it was ready, looking good as new. And clean. They observe social distancing, there's acetate barrier on the check-in counter, the hand sanitizer was empty though, but they're not gonna lose a star for that. Highly recommended for efficiency of work. Oh, they have 14 branches all over Northern California so I guess they mean business. read more

RepairALL - My iPhone 7 after the screen replacement - Mobile Phone Repair Near Me - Elk Grove, California

Fixed my phone in a timely manner. Will use again and recommend it. They were very professional and very friendly as well.

I brought my dad's iPad into the Elk Grove location. Since I can't find Elk Grove on yelp, and they are all under one corporate anyways, I'll leave my review here. My iPad was not starting up. I gave them the go-ahead. They said they'll call me when it's done. A week later... no calls yet. I called them to ask about the status. They said it's ready. When I arrived at the store, I pay for the fee, I tried to turn on the iPad... the iPad is not charged. Me: "uhhh... how would I know if it works if you guys didn't charge it for me to see it turn on?" Them: "Yeah, you're right... can you come back in 5-10 minutes?" I go get a Jamba Juice. I come back. Sure enough, it doesn't turn on. They then tell me they need a different battery. Again... they'll call when it's ready. Week later... No calls... I call them. They tell me they tried a new battery and that didn't work. Then they tell me they need to send it to corporate for the technicians there to fix the issue. A few more weeks goes by. No calls. I call them. Corporate doesn't know how to fix it. Now I need to go in, pick up my iPad, and run through loops with corporate to get a refund. Through the entire conversation I had with them, not a single apology was made for wasting everyone's time with their incompetence. Extremely poor communication, customer service, and processes. Corporate... you need to play undercover boss and keep a better eye on your stores. This isn't how you run a business. read more

My husband took my daughter's iPhone there, we got it back and there was a red tint near the camera. We put her case back on and it cracked.

My phone was turning on and off every 5 minutes. Brought it in and a battery was recommended. When I picked it up I was told it was turning off and on again. Worker recommended I turn off my fingerprint function as that may resolve issue. Ultimately it did fix the issue and they removed the unnecessary battery. No charge. Really honest and I appreciate all the help. Will definitely return. read more

This was far and away the worst experience of both repair and customer service. I brought in my iPhone 10 for a screen replacement. They were about $80 less and committed to using apple original parts. 3 screens failed and I went to 2 different stores. When I finally went to apple the tech told me the first repair person left pieces out, screws were missing and one of my batteries were completely disconnected. My Face ID is completely broken and can't be repaired. After repeated visits to the store I was referred to corporate. I left several messages for days. After I got a call back about 5 days later they agreed to refund me and I am still waiting months later. I legitimately wonder if this whole organization is a scam. read more

My son used Windex on his iPad. It began ghost typing and developed a fog on the screen. Took it to RepairAll in Elk Grove, Ca. I worked with Michael. Michael seemed very knowledgeable about my issue an set to work examining the device. He opened it up, dried it out on a heat pad, and told me several components were permanently damaged and the device needed to be replaced. Perhaps because of my stature (big bald white guy with a goatee), and the fact that we were alone in the store (I dunno), Michael felt comfortable enough to speak to me aggressively, to stare me in the eye as if to wonder how I could be so dumb as to not know where to acquire those little moisture absorbing packets you find in shoe boxes (His tip; buy lots of shoes). He was looking at my kids iPad for free (so far) so I didn't rock the boat by speaking up. Two days later I checked the supposedly damaged-beyond-repair iPad that I was encouraged to toss... and it worked like normal again! Yay! The ghost typing stopped, the fog was gone. I reset it just to be safe and am writing this review on it. I went back to the store yesterday. I showed Michael that it was working again. He was eager to point out that it was because he dried it out. I agreed. I told him I thought it would be helpful to see this unexpected outcome as it might help him with the next client. I felt he deserved to be paid and I offered to do so. He asked for a Yelp! Review in lieu of payment. It was important for me to give Michael this information so he can improve. After all, his advise caused grandma to shell out hundreds of dollars for a new device that my son is now too attached to to return. but what I hope he is most able to improve is his bedside manner, professionalism, and customer service skills. No customer should feel like they're talking to a bartender at a sports bar who subs as a bouncer and is a bit amped because he juiced yesterday. I'm 6'0", 240 lbs and perhaps he simply mistook me for one of his bros. But imagine a young lady, and elderly person, or a kid who just wants the nice man to make his phone go pew-pew again... 2 stars for accidentally fixing the device. read more