I have had a billing problem with T-Mobile for over three months. Despite multiple phone calls, during which I received assurances that it would be fixed, but the problem continued and became worse. Out of pure frustration, I went to this T-Mobile store so that I could talk to someone in person. Luckily I went at a time when it wasn't busy, and I received immediate assistance. They could tell that I was very upset and they treated me with kindness. They looked at my account, acknowledged the problem and fixed it right then and there. Ash was the primary person to help me but joked that they were all there to support me; he was right, they were! They listened to me, treated me with respect and kindness, and showed me that they had fixed the problem! It has been a very long time since I have experienced such superior customer service. I have been to this store only two other times, and each time I walked out happy with the service. Somebody is doing something right here! If you need in-person assistance, this is a great place to go! read more

Came in to inquire about an iWatch for my daughter. Being an android user, I wasn't sure what to ask or how to go about getting the right one. Harry saved the day with the no drama interaction and nicely removed the unneeded or desired work on my part. HA!!! TECHNOLOGY isn't for everyone and I'm part of that "everyone" lol Harry helped navigate the ordering process using the app on my phone, provided the needed items and information and got me in and out with an iWatch in hand and plan in place within 15 minutes and I didn't even have an appointment. Talk about SERVICE with a SMILE :) thank you young man for helping me today. Much appreciated. My daughter is going to LOVE the watch. I been to a few tmobile location and this is the best experience yet! About the store: lots of parking available, store is clean and looked like many staff available when I visited. * came in on a Friday Night at 6pm read more

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Very rude group of working just standing around while we are all waiting to receive help. Ended up leaving because of the service might even switch carriers read more

Thank you Bradford for your EXPERTISE in setting up our new phones for our trade in. I also noticed how patient you were with the customers you helped before us. We got lucky coming in when things were a bit slow so we didn't need to wait long - but I know the wait time is always unpredictable. We appreciated the service and efficiency. You had the colors we wanted and the accessories we wanted - it all went well and smoothly! read more

T-Mobile - Convenience and good location - Mobile Phones Near Me - Elk Grove, California

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I picked up a new iPhone 16 Pro Max yesterday from our local T-Mobile store. Marilenna was the agent that helped me and she is really great! She really knew everything about everything and she transferred all the stuff from my old iPhone 12 to the new one while I went out to lunch. Ask for her if you are in the market for a new phone. I bought my first cell phone back in 1987. It was a black box in the trunk of my Lincoln Town Car with a cradle to hold a wired handset attached to the floor of my car. Wow have times changed! It was with PacTel Cellular and they merged into something and finally into AT&T. I never switched carriers. Maybe 5 years ago when they raised their rates again I called and ask that because I have been with you guys since day one can't I get a break on my plan cost? Nope. I shopped around and Corina and I both switched to T-Mobile together. One of the best thing we have ever done. Go see Marilenna for your next phone! read more

T-Mobile - My new iPhone 16 Pro Max - Mobile Phones Near Me - Elk Grove, California

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Went in and received amazing support from Mikey R. He was patient, knowledgeable and super helpful. I wish more Mobile Experts were like him. If I could give more than 5 stars I would. read more

To start, if you're reading this- please know I gave this location 4 stars only because of the long wait time I experience when visiting this store. No matter the day, somehow it always seems they are short staffed which makes it difficult when you are on a time crunch and need immediate assistance. The staff at this location is very friendly, nice and willing to accomodate requests needed whether it is help picking out the right device, finding what service fits your need best, or even doing a return. I've never had an issue. The store itself is well kept which makes all the difference when visiting. I'd just recommend if you are short on time, maybe try to see if you can get assistance online or over the phone. Visiting the store usually can be time consuming. Especially at this location. Other than that, I would totally recommend this store, if only for the staff alone! read more

I switched my 4 lines from AT&T with Aaron and he was amazing! He was very patient and took care of everything. I would recomend everyone come see him if they are considering moving to tmobile. read more

Great customer service and convinient location.Friendly crew. Highly recommended. Fast service

i'm giving BRADFORD a five star review from the time my daughter and I walked into the T-Mobile location. He greeted us with a smile and positive disposition not only that he spent a good amount of time assisting my daughter and myself file a claim, which is something we could've read more

T-Mobile - T-Mobile Elk Grove Blvd & Bruceville Road - Mobile Phones Near Me - Elk Grove, California

If they make a mistake, rest assured they will do nothing to make it right. Double charged me for a screen protector after talking me out of using Best Buy's services. Even after mentioning this, the guy could not have cared less read more

Big shout out to Brandon, Ryan and Ash! They made me feel welcomed and answered all my questions. They were very professional, patient and exceeded my expectations. Thank you read more

Switched from metro great service $40 a month.. was great they offered me a phone and only $20 more a month sure whatever my bills are now over $90 a month. They hooked me into some kind of contract. Completely ridiculous read more

Be careful with your card information. I recently went in to get 5g home internet. Was told I needed to use a debit card to receive a discount on my account. Gave them my card. 1 weeks later had fraud charge. I don't use my debit card for anything. Haven't gone to atm or used my debit card in the past three months. Everything on my account is regular auto pay. Be careful everyone read more

We've had t-mobile for over 15 years. Now I can't pay online unless I agree to them pushing adds on my phone and sharing some of my information. If I pay at one of the stores to get around it they have now changed it so I pay an extra $5/month. It feels cringy and unprofessional to me. I'm disappointed. read more

Was reading some reviews of this store before my visit since I knew I would be there for a while. Wanted to be prepared for what to expect. Even though some previous reviews weren't the best, we chose this location as it was close to my home. Upon arrival I was pleasantly greeted by manager Andi. All agents were busy at the moment but within 5 min, Andi took my info so I could be in the queue to be helped by next available agent. Within 10 minutes, Mikey introduced himself and began the process of getting my new upgrade. Mikey also asked if we were veterans or first responders, which past agents never brought it to our attention. Mikey very professionally explained our options and fully assisted us with exactly what we came in the store to do. With his professionalism, knowledge about the products and friendly approach to our transaction, I felt confident and highly satisfied with our purchase upgrade and visit. Customer service by Andi and Mikey at this location is a winner! We would recommend a visit to this store with them and look forward to future visits for our cell phone needs. Thank you so much! read more

Normally we hate coming to these stores but we actually had the best customer service experience. We were assisted by Yasmin and she was amazing from the start. My husband needed a new phone and I was thinking of upgrading. Yasmin was very thorough, explained everything to us in a way we could completely understand. Yes this is part of her job but her kindness and genuine personality was nice to come across. We never felt rushed and she made sure we were completely satisfied with our needs before we left. read more

Awful follow through with returned mobile internet equipment - charged $3100 for equipment that was returned in a local EG retail store, made me jump thru several hoops and 3 months later it still isn't resolved. Stay away!! read more

Sales guy Ryan was VERY rude and unprofessional. I will be canceling my T Mobile account immediately!!!! Third time in store and second bad experience read more

Tanea was so helpful and efficient. She answered all our questions and was extremely personable! Thank you so much!

Customer service sucks here. I came into the store to get some more information and purchase a phone from a promotion I saw online. The dude had attitude and was not willing to take the time to find the right promo. I went home and just purchased two new phones through a T-Mobile representative over the phone. Save your time and just call T-Mobile instead of going in. read more

I've been with T-mobile for 13 years, and had THE WORST experience today. I went into a different location, to walk through my bill with a rep. Come to find out, I'd been getting charged for a line of internet that I DO NOT HAVE, for more than a year. I raised my concerns, and the manager in that store called customer support, who let me know they couldn't do anything and I'd have to go back to the original store that was suppose to have made sure that line was canceled, when I returned the internet chip. I came, and saw the same person that originally helped me, and he made it seem like there was ZERO he could do without evidence. He did not look at my previous bills to see that there was ZERO usage from a line I don't have access to. I'm HIGHLY frustrated at the service, or lack of service that was provided. read more

First off in Elk Grove and sac their service is horrible . At&t or cricket have better coverage and speeds Second off they slam accessories on top of your phone payment plan and no wonder they have bad reviews . Trust me their accessories are not free . And finally be aware they got hacked and 50 million plus people's social security abs personal information got stolen by hackers. They can't even spend good $ on security for their customers just penny pinching read more

Purchased an iphone here recently and the experience was great. The workers were helpful and friendly. The wait was quicker than stated. I did hope the person helping us was more knowledgeable but he might've been new. I've purchased my last phone from here as well a couple of years ago and it was a good experience as well. I would return if they have the phone I want in the future. read more

This is one store that I will definitely avoid when I can, customer service leaves a lot to be desired. I bought a new phone from them the other day and I don't think I saw one smile from the first two reps. I asked them a few questions and they looked at me with a blank stare like I just asked the most idiotic questions ever. The final rep who actually helped me was helpful, but he should definitely try to influence his coworkers of his ways a little better. I love T-Mobile as a company and I'm glad I switched from AT&T but please train your staff to be more personable to your customers. read more

I bought my new phone here. I specifically said DO NOT GIVE ME INSURANCE. I look into my phone bill months later and the sales person had me paying for insurance since I told him no. One associate makes me feel like i was bothering her the next time I came in.. not too happy. read more

Went in to pay my bill and was sitting there about 20 minutes another guy came in and they finally checked us in and only greeted him so I figured the light skinned girl had an attitude another girl ally came and talked to her then ignored me and helped the guy who came after me! I just left and went to the Fruitridge store which always has nice, respectful and above average customer service not rude associates. read more

It's annoying that when you get disconnected tmobile sends an immediate response to anyone who messages you, telling the person they are blocked. My boyfriend, sister and best friend had a depressing day wondering why I blocked them when I never did tmobile just chose to send them that incorrect message. read more

Needed to unlock my friends phone and reactivate her service, she called t mobile per the manager instructions and was on hold for almost 40 minutes only to be told to go back into the store because my friend couldn't remember her pin and to verify identity. Again the store said we had to call back to get the rep on the phone and that we got a bad representative, they can't change pins or unlock phones. Horrible customer service, the manager and his employee were goofing around outside and at least could have offered to look up the account. We ended up going to the t mobile store on delta shores and got a new prepaid account as her prior phone number was taken. Problem solved in 10 minutes. I don't recommend this t mobile location at all! Go to delta shores for much better customer service. read more

I'm already a Tmobile subscriber and chose to finally take advantage of Tmobile Tuesday offer here. I expected to have to wait but was very surprised as the door was opened and I was pleasantly greeted by the security guard. I barely had a chance to glance around when again pleasant service rep asked how he can help. My free gift was promptly provided. Overall a great experience. What was the offer that I had to have after being a subscriber for many years- a Halloween pumpkin! Will be thinking of upgrading to new Galaxy so may give this store a whirl. read more

Went in to get help for an account and billing issue. I was greet by Yasmin with a wonderful smile, a t mobile customer expert. She listen and get right on with my issues right away and walk me through every step of the process to resolve my account problem. Professional, courteous and polite, can't ask for any more. A++ experience. Hit her up next time you visit this store. read more

they are very nice knows what they are doing - great customer service . Just need more people because service can be a bit slow . Love the people who helped us read more

The rep at the store was not able to resolve the issue with my phone. He also told me that he could not call T-Mobile tech support for help. I had to go to another T-Mobile store the following day. The rep at the other store was able to fix and resolve the issue. I will never go to this store again. The other store will get my business. read more

A great experience! Thank you German for taking the time with me and answering all my questions. I was greeted at the door, quickly got to talking about what I was looking for and what my options were. The place got busy but I never felt like I was taking up too much time (which I might have). The deal I got was much better than ATT (I have them for 22 years), I will be saving monthly and on Netflix and AAA. read more

This place suck I got here a 7:10 and they close at 8 and they were closing the gate and wouldn't let me in I was just there for a payment

I went in this particular T-Mobile store to pay my last bill with T-Mobile and finally say goodbye after seven years of service. When I walked into the store, I was automatically greeted by three employees who looked bored out their minds just waiting for a customer to walk in. One employee asked me what brought me in and I said to "pay my last bill" because I went to Verizon. I guess he got offended that someone would actually leave T-Mobile for another carrier and tried to tell me that T-Mobile's 4G network was better then Verizon's 4G LTE network. ARE YOU SERIOUS? YEAH, NICE TRY BUDDY! I bet he can't even sell a homeless man a bag of empty bottles. I'm sorry...that just really irritated me. SERVICE: The service was professional. The representative that helped was very personal and talked to my wife about being from the same city and attending the same high school. This representative was good and didn't make a case to keep our business like the other guy desperately trying to make a case of why T-Mobile was better. LOCATION: The location is in the same parking lot as many other shops and the Nugget Market that is always parked. The parking isn't the best but you'll have plenty of options. The store was been remodeled and looks great! They added new wooden floors and have a more open layout. A lot of natural sunlight and plenty of room to walk around and browse phones and accessories. I've definitely experienced better locations but this location meets the needs of the Elk Grove folks on the west end of the 99 freeway. Give it a shot and see what you think. T-Mobile does have incredible customer service when you call in compared to other carriers and their stores aren't all that bad either. read more

Be careful of your phone if you step inside this store!!My aging parents went in a few months ago to put a glass shield on both of their new iPhone 12's which was purchased from T-Mobile. An employee named Tony helped them and while sweet talking to them, almost stole my dad's phone by literally pocketing it!! Thank goodness my dad remembered to ask my mom where was his phone, right before exiting the store. They went back to Tony and he pulled it out of his pocket! I hope he has been fired. read more

I wanted to give a special shout out for excellent customer service to Matt Nutt of the TMobile Store on Bruceville in Elk Grove California. He always is able to hook me up with anything I need. Matt is very knowledgeable, entertaining and very professional with dealing with my whole family. Matt is able to answer and correct any of my technical or billing issues. He is very fast and accurate whenever I come into the store. Matt always goes over and beyond for my family in providing excellent customer service and is an excellent representative for TMobile This store is always very polite and professional and we are always helped right away. The longest I have ever waiting is maybe 10 to 15 minutes. Employees Edward and Sunny are excellent too!. Thanks to everyone at this store. read more

If you really want to get screwed by wireless company go to the store customer service does not exist I transfer my service from Sprint to T-Mobile in a different location and they did not explain anything about cancellation fee or restocking fee so I took my one of my phone back to this store and they're extremely rude they don't want to cancel one of the lines it's within 15 days buyers remorse program I highly recommend not to walk in to this store In fact find diifret provider they don't keep thire Promises such a bad experience I'm going to cancel my account completely. I hope T MOBILE we'll provide better training for their emplyes how deal with customers read more

I super duper loved loved Leslie's customer service! It was amazing! We just purchased an iPhone 7 from her and she was a blast to be around! I love her energy! She's so chirpy and her customer service is on point! Her attitude and personality is just the best I've seen! We were in and out of there in no time!!!! If your going to purchase a phone go when she's there !!! Thank you Leslie for your amazing customer service and for your human kindness! Thank you t-mobile for an amazing hire! I really enjoyed being in her company! read more