My sister and I went to this location yesterday to upgrade her to the XR. Yasmin helped us and was incredibly knowledgeable, sweet, and patient. She actually managed to switch me over from Verizon to T-Mobile after telling me about their Switch 2 T-Mobile option, which is half the price I was paying at Verizon. She also helped my sister with her military discount and confirmed that it was all set up. Definitely a 10/10. read more

Just went into tmobile and left a happy customer. Thank you LAM! I loved your customer service!! The vibes were amazing in this store!!! It was such a good experience that I had to find their Yelp and leave a review for him! Thanks bro! read more

I will give each and every one of the employees of this store an "A" for effort. They genuinely tried to assist me in my efforts to use my phablet, that is a phone and tablet together in one unit to work. UNFORTUNATELY they were unable to do so.... T-Mobile apparently does not have that technology. Maybe if we didn't spend so much time and money male bashing. Yes, i am still referencing Sarah Silverman and her "Sorry, its a boy" comment in the Superbowl 49 commercial. If we really did focus on improving the quality of our coverage my phablet would work on your network. Let me ask you John Legere, why did you feel the need for male bashing? I noticed when you were with AT&T there was never an effort to alienate 50% of the population, your own gender bashing. Do you have a son? Are you embarrassed of him? John I fully well expect you to lie to me about your coverage area we all do we all look at the maps we all know they're incorrect. Of course T- Mobile is not the only carrier to provide false coverage maps all of the carriers do so and that is what we expect you to lie to us about your coverage. We as consumers don't need to hear gender bashing, obviously we prefer not to. Yes I started the #sorry its a boycott campaign, hopefully you can understand why I did so.. So John hopefully in the future your focus will be on building a better network rather than bashing 50% of the population. T-mobile is the number "4" network in the United States you really could be number 3! SPRINT isn't that big of a competitor let's focus on the network and forget about gender bashing in the future. read more

I switched from AT&T to T-Mobile and bought brand new iPhone XR (January 2019) with $15 insurance telling me insurance is more expensive than $10 from AT&T because we replace brand new phone and not refurbished unlike other carriers. Today Feb 20, 2019 (a little over a month of owning new phone) went to the store because of LTE problem (no signal eventhough there is LTE on my phone), told me they will replace my phone with a refurbished one. IF YOU ARE THINKING OF SWITCHING TO T-MOBILE IN ELK GROVE CALIFORNIA DO NOT DO IT!!! TONS OF DEADSPOTS! HORRIBLE CUSTOMER SERVICE AND DON'T LISTEN TO WHAT THEY WILL SAY, IT'S A LIE!!! read more

These guys have been fixing the majority of mistakes from the store off Waterman and Elk Grove Blvd. I'm happy with them and they have good intentions to help and fix many problems caused by another store. I've been in here only twice and have nothing but reliefs. Thank you Edward and Lam for your quick and quality work. We need more guys like these to run the stores! -1 Star to bring awareness about T-Mobile off Waterman and Elk Grove Blvd. They are very dishonest and try very hard to take advantage of those with good credit through lies. read more

Horrible service from this office. They sold products that were not needed and cannot cancel services at the store. The staff is quick to tell you they can sell but cannot help in any other way. Representative by the name of Anthony does not have customer service skills and treats customers poorly. I would never recommend T Mobile after experiencing his interactions. Very unprofessional read more

Had a horrible experience at the team mobile store in Elk Grove. My husband and I walked in and no one seem to acknowledge us. Finally a sales rep asked what we needed. We said we wanted to purchase some iPhone and his response was " it is too expensive for you to purchase" and walked away and ignored us. We've leave lived in Elk Grove for 16 years and no one has ever treated us that way. Team Mobile really needs to screen their employees. If they would of done their job we could of purchased 3 iPhones instead we walked out and went to AT&T and purchased 3 iPhones with them. Worst experience ever. read more

Do not trust T-mobile promotion, I had terrible experiences with Samsung BOGO. Bought 2 s7 edge on December, did not receive the prepaid master card, called customer care, been transferred to promotion department which put me on hold for 1 hour and 32 minutes. I tried again with customer care, they asked me to see manager of the store where s7 were purchased. The sale manager promised he would call back on Monday last week and now it's not even a response till today !!!!!!!!!!!!!!! read more

This place sucks. When I went to switch from Sprint to T-Mobile I was helped by some chick who knows absolutely nothing about setting the phones up. Screwed up the plan and also tried to sell me shit I don't need. Like 40 dollar phone case, Bluetooth speaker and watches.. wtf.. I just want a simple plan and phone.. Screwed over by the store but tmobiles actual customer dial 611 service fixed everthing.. If you decide to sign up with tmobile at this store. Make sure you get online access to your bills immediately.... to make sure the account the plan they set up was correct... in fact go to costco.. They are best! read more

I'm only giving one star because it won't let you give 0 Stars. I've had two Samsung Galaxy watches going on my third one today from this location. All of them for some reason have stopped working for some reason or another. They haven't figured out why they just told me they had a glitch wrong with each one. The first one the screen had stopped lighting up, on the second one the touch screen stopped working working. The first time I had to replace the watch I had to pay $20 the second time I was told that the fee would be waived because I only had the watch for 3 weeks. Ryan the Sales Associate at this location told me this. The next thing you know I'm here trying to pick up my Samsung Galaxy watch and the representative told me that the $20 that would be waived is no where noted in the computer. I spoke with the manager Sharyl and she says we can't wave anything in the store. Then goes on to say that she doesn't believe that he would say that. Why would I need to make things up? Then she says that I'm pretty sure he didn't say that to you! I'm like you were there helping me as well and he did tell me that. She then says she doesn't remember me. Wow shocker. I've already paid the $20 before and this is my third watch and now your asking me to pay TMobile another $20 making it a total is $40 now I'm paying for another watch that malfunctioned. Go somewhere else. This company had gone downhill!! read more

This store's customer service is amazing!!! The associates in T-mobile office on waterman & Elk Grove Blvd. store,are great. They are all very polite and the respectful way they treat each other reflects on how they treat their customers! The associate, David Maharaj, was 100% professional!! Nerve rushed and was very conversational helping me through every step!! Best in-store experience ever!!! If you are a curry dish lover, ask him about his secret recipe! read more

I asked the manager more than 5 times if T-Mobile had better coverage than Verizon or AT&T and she continuously replied back saying they have the fastest internet and refuses to say yes or no to my question. The only reason why I did not switch to T-Mobile from sprint is because there was zero honesty among all the employees. If she told me "no we don't have better coverage than Verizon but we do have faster lte" I would have been perfectly fine with that but she was extremely rude and laughed at me and refused to answer my question. Good riddance T-Mobile read more

They stole from me. I upgraded back in January to a new android phone at this store. Fast forward 4 months, and I noticed on my bill that I was paying monthly charges for about $100 worth of iPhone accessories. Funny, because I don't have an iPhone. So here's the scam- the monthly charge for each accessory is only $1.60. So they figure, you just upgraded, you know your bill is going up, so you'll never notice a few extra bucks on your bill. So some jerk employee is enjoying an iPhone case, screen protector, and Bluetooth on my dime, while I scramble around trying to prove to T-Mobile that I didn't purchase accessories for a phone I don't own. Also, the T-Mobile customer service rep said that whoever did it deleted his sales codes somehow from the computer. Whoever did this obviously does this regularly. So, I advise anyone who got their phone from this store to check your equipment plans, you may be surprised to learn that you are paying for phones and accessories that you never bought. To the employee who did it: it's only a matter of time before they figure out who it was, better get to work on that resume, a$$hole. That is, if you're still able to get a job after getting fired for stealing. Practice with me "would you like fries with that"? read more

ok so i have been with tmobil for years the original guy who sold me my first smart phone lied to me stating they where free to find out they charge u in your bill......blabla bla left att for that bull. anyways after 2 years left and when back to att then back to tmobile .this office the workers take a long time and seem like there not wanting to be there . the arden store has alot more perkyness and better atmosphere than this location . read more

I love with this T Mobile store. They are knowleagable friendly and helpful. I can always count on them to give me the best deal offered by t mobile. If your shopping for phone in the sacramento area it worth it to come here read more

I bought a new Galaxy 5, 6 mths ago. Now it is burning through my charge like crazy. It's plugged in more then I use it. It's my personal n work phone. I just replaced the battery and still burning up the juice. Anybody know of anything I can do to fix it?????? read more

I've been into this branch of T Mobile half a dozen times since I moved here a year ago. Initially I had a lot of reception issues where I live but T Mobile finally fixed the problem with the tower. I usually get help from Edward ( lucky me ) he is particularly knowledgeable, friendly and helpful. On the one occasion somebody else helped me I was given the wrong information. Today he helped me select a new phone and also a bundle. Turned out to be a great deal that included a portable JBL Bluetooth speaker...I'm loving it! read more

Saturday I walked for plan information, it was a 1.5 wait but I wouldn't complain about the customer service, just wish it's not a Saturday while everyone is out read more

Switched to tmobile who state they will pay off you remaining amount owed on your phone. Just bring in the bill. Bill arrives $81 take it in and they won't pay cause it doesn't state the model of the phone. Verizon won't issue a bill with model of phone cause I'm no longer a customer. Nice gimmick T mobile. But I won't fall for it again. Very disappointing service. In fact I thought I was in Verizon read more

The service here was fantastic. I moved my family from AT&T, Verizon, and Cricket all onto T-Mobile and the process was both seamless and drama free. Our rep, Mikhail, was very patient with my sometimes troublesome family and was very patient with their persistent questions. Major kudos to him for putting in the extra time and effort to make sure we were converted over. Thanks for everything everybody! Loving the service and customer appreciation. read more

Thank you to Mikail for the excellent service today! My husband is now set to deploy on Monday and now we'll be able to stay in touch with the mobile one plus plan while he is overseas! Mikail was diligent and patient in making sure our phones synced together! read more

Ocean and Nancy are some of the best customer service agents I've ever dealt with. Wonderful service. Thanks for being so helpful. I'm a faithful customer because of you. read more

Over all just a terrible company. At first I was extremely happy with T-Mobile until I moved to Elk Grove. I'm near the country so my service sucks. Also, T-Mobile doesn't work on scc campus which is a huge inconvenience as a student. I wanted to upgrade to an iPhone X and was told that it would be 750$ down. I switched to Verizon and I paid no money down.. what a joke. Also the employees at the store locations don't know much and the corporate number seems to be on a different page. I went and paid my phone off so I can sell it.. and long story short was told that I would have to call to unlock the phone. I call to have the phone unlocked and they tell me that it will be 40 days because it's my 1st phone with them. Wtf how is that it even legal.. if I'm the owner of my phone, it should be unlocked from their towers. I don't understand them. I'm happy I'm switching to Verizon. I wish my bill would stay they same but cheap isn't always better read more

Thrilled with the employees here. I've had to go in three times for some minor issues. Handled everything very well. I stayed with T-Mobile because of them, even though I wanted to go with a competitor, it was too hard to give up the customer service. Very knowledgeable and seem to enjoy what they do. read more

They didn't waste our time with a sales pitch just cut to the chase while knowing exactly what us noobs were asking for. I even liked the bit of education on cell phones and what things means and helped us learn our news phone in and out. read more

Went to replace phone under warranty repair and they told me that I could use a loaner phone until mine arrived in 7 days. I started calling and asking if my phone was in on day 8. 16 days later they said it wasn't in to told me to call customer service. I call customer service and they informed me the phone was never ordered. The phone finally comes in and I am told that I have to pay a express delivery charge and a warranty replacement charge totaling 40$. When I took the phone in for warranty they told me that it was covered under warranty and I just needed to pay a 50$ deposit for the loaner I land I was set. I do not recommend and will definitely be going back to AT&T, better service area and a lot better customer service. read more

This place has the worst customer service. They take forever! They don't care who is first. Wanted to come in to open family plan but I think imma stick to at&t. Don't come here! read more

So I came into this store to get a screen protector for my Galaxy S6 Edge + after I had to exchange it (my previous screen protector was applied immaculately at Arden Mall). The guy who applied my protector onto my phone kept stating "24 hours". I saw a ton of bubbles and was like, "bruh!". He said give 24 hours to heal itself. I was skeptical so asked another employee to look at my phone. He kinda brushed me off and said the bubbles "would evaporate". He gave me some horsesh*t analogy about how "you don't roll down windows after you tint them because of the bubbles"....so I was like, fine, I'll be back if this isn't good in 24 hours (but in my head I was like, bruh! if my car ever looked like THIS after getting my windows tinted, they are getting redone on the spot). OBVIOUSLY...over 24 hours later, I brought it back and got my refund. A very nice female associate helped me with my return. "Mr. Window Tint Analogy" was there but clearly avoided the transaction. Naturally, I went back to Arden Mall, asked for the same guy to apply my protector and it looks perfect. I guess I'll be hitting them up instead of the much closer Bruceville location. Too bad, I wanted to like this place. read more

T-Mobile - On the left is my phone 24 hours after Bruceville applied my screen protector. On the right is Arden Mall's version. #justsayin - Mobile Phones Near Me - Elk Grove, California

This is not a rating for any T-Mobile store, but for T-Mobile in general. I switched from Verizon to T-mobile thinking I'd save $$, but ultimately the difference was $5 less for T-Mobile. The service was HORRENDOUS. It was akin to service I got 20 years ago when mobile was new. Dropped calls were constant, regardless of location. People couldn't hear me due to cutting in and out, regardless of location. At home, I couldn't make calls from my front or back yard - the calls would drop. Texts didn't go through at least 30% of the time, even though the service indicated they had. AWFUL, AWFUL, AWFUL. Do NOT get phone service with this company!!!! I returned to Verizon even though I hate their business principles, because the service is reliable. I'll stay with them, but only until an acceptable competitor becomes available. read more

If i could give this store negative stars i would. First of all i went into this store a couple weeks back and talked to a nice guy who looked up my account and told me I could get the Galaxy S4 for a down payment of 150 and an extra 20 a month on my bill, but they were sold out. So I come back and the same guy isn't there so I talk to the manager and explain him the same thing, my current galaxy s is crashing a lot and i want the S4. He tells me I don't qualify and if I want that phone I have to pay 700 on the spot, or pay 20 to replace my current phone. First of all my phone was a free upgrade that was faulty out of the box, why should i pay a penny for the same phone again, especially a used one. Then he says he can replace my sim card and it can fix the problem. Dude, im not stupid and I know replacing the sim card will not fix anything. Everyone in this store is always chillin doing nothing & does not know the first thing about a phone. I even called T-Mobile customer service after this and they told me I do in fact qualify to get a galaxy S4. Dont go to this store, its a waste of Time, Money, Breath & Gas. read more

Waste of money, have had services issues since day one and kept trying different solutions and now they say I'm past the time to return it so I can't take the phone back to them. Horrible service in Elk Grove and green haven area, calls dropped, static, and barely there internet service! read more

I think this place is shady. The rep that helped us doesn't know what the heck he is talking about. His name is Matt. Very disappointed in this place. My husband and I came in here last Thursday asking questions especially about the new iphone6 plus that comes out on Friday. Every information he gave us was wrong. He suggested we wait till Tuesday or Wednesday till he finds out about the invetory that they will get. My husband and I originally wanted to preorder right when we were able to. But we waited because he said wait till he finds out what they will get which they won't know till day of. He said if they won't carry what we wanted we can just preorder sometime Tuesday or Wednesday when he finds out and then get our phones on launch day which of course will not be happening because preorder is all on backorder till what late October. I am definitely not happy with this experience. My suggestion is he shouldn't promise something will happen when it won't. Do not believe any information that Matt says. I suggest you find a different rep or go elsewhere. Its a shame cause my husband gave a good word about him to the manager and to go through what we are going through it never should have happen. I'll definitely complain to the manager about him. They definitely need to train him or not say something that he is not sure of. Horrible experience. read more

Let me start by saying I am a huge tech nerd and mobile phone wiz. In high school I had T-Mobile and I loved them, but once I turned 18 I signed with Verizon, and for good reason. This particular store has an employee named Matthew who I believe is the manager. This man is a Nazi when it comes to sales, he will NOT work with you at all, nor will he waive any fees or charges at the point of sale like Verizon will. Seeing as he is the manger, the rest of the staff and team members follow his lead so all the staff act the same way. As a corporation and company, T-Mobile is respectable, but this store however is manned and staffed by chimps. From a marketing standpoint, T-Mobile is going cut-throat to the other carriers, but thats not the issue here. The staff there have a "Too bad, so sad" attitude and its annoying, they do the bare minimum to make sales,and usually can be found talking and chatting and texting rather than performing sales duties. From one geek to another, avoid this store at ALL costs, and I mean like a plague. one star. read more

The worst and most unprofessional customer service reps I have ever dealt with. The first few times they kind of just ignore you and chat among each other. Once you do approach them they try to sell you an upgrade. In my case it was this short little Asian kid. I wanted a sim for my iPad and he said ok no problem. Then he asked what kind of data I wanted and I said just the free 200mb they offer. But he kept insisting that I do the 5 or 10 GB data and he would waive the sim fee for me. I said no thanks and that seemed to piss him off. All of a sudden he says you're not the primary account holder so I can't help you even tho he initially said Don't worry about it I trust you. That pissed me the the F off. Now I'm seriously considering switching carriers. read more

Where should I start? If you don't mind unprofessional, unkind and rude service, specially from the manager of this store go ahead and shop here. I will not recommended. I purchased 2 S6 Galaxy phones (new, I think, or may be refurbish who knows). Right after I left the store and start using the phone, I started having issues with one of the units. Dropped calls all day long (at list my phone did 7 times). Tired of having to deal with frozen screens and dropped calls I took the phone back the next day. The store manager was there. I explained the situation and he said that he would test it. He said it was not an extensive test but it he found the phone to be bad he would not charge me for restocking fee. He said the test came with no issues. I was very upset because I had to trust what a manager that by the way was complaining about having to pay a cost for these 2 phone because they were opened already, was the same one saying that the phone were fine and I was been charged $150 ($75 ea.), despite the fact the phone did not worked properly and two he was loosing on the deal for opened phone boxes. I poke with other users an indeed they confirm how useless is their network in the Elk Grove area. And later I learned not all Galaxy S6 are the same and the quality of these phones varies by carrier. I will definitely bring this directly to the attorneys office, BBB and corporate office until I get my money back. By the way did you know that if you buy the phone from T-Mobile over the phone and not at the store you don't pay re-stocking fees? Don't buy at the store, not at this store... not at this company! read more

The staff at the store are wonderful. However the warranty policy is horrible. Bought a brand new phone in May 2016 (actually 3) The charging port stopped working and was found to be a phone defect. Tmobile is replacing my brand new phone I paid $700 for with a used refurbished unit, how dare they give me a crappy redone phone from an overseas refurb swearshop when i paid top dollar for a brand new phone that I wont get the full intended life on my own. Have been without phone for 4 days now and I have to receive shipping confirmation. Only a notification the used phone will ship via ups. My attempts to get satisfaction were met with polite philipino's thousands miles away who can do nothing but apoligize but give nothing that will get my phone in hand. The best I can deduce at this point, because the overseas customer servants wouldnt tell the truth is that there is no replacement phone currently available. So they are delaying shipping rather than provide a new alternative. The contract states the store manager can authorize an override but the philipinos surprisingly have their english get worse and all they do is apoligize. Pretty disappointed right now. read more

I stopped by with a lot of questions about various connection options with my phone, TV. Edward, Lam, and Ocean were extremely knowledgeable and provided excellent customer service! The friendly atmosphere was especially appreciated from this excellent staff!! read more

Just went in to the store and signed up for a 4-line family plan. The store was just jammed full of people but staff was prepared and organized. We had Bryce help us and we was AWESOME! He was very patient and helpful and gave good suggestions and honest answers. I usually don't write reviews but just had to comment on some of the best service I have ever had. All staff were very helpful and courteous. Highly recommend this store! read more

I don't understand where all the negative reviews are coming from! When I first stepped into this store, Bryce, a retail store associate, approached me right away. Smiling face and a willingness to help, gave me a great first impression about this store. All the representatives were helping other customers and the atmosphere was positive. Bryce was awesome! Bryce helped me add my mother to the T-Mobile family, while also saving everyone some extra money during the holiday's! Thanks Bryce! I would highly recommend this store and refer my family and friends here. read more

I left T-Mobile after finding out how bad the service is in Sacramento and Elk Grove . Went to cricket wireless becauSe they use att towers better network better price and kept my number. T-Mobile tries too much to bundle a bunch of accessories in their finance phones rip off read more