I ship packages regularly for my business and the UPS Store is always easy to deal with. I typically prepay for my labels through PirateShip since it's cheaper, more convenient, and easier to track my expenses. Parking is easy to find in the shopping center they're in. Their employees are always friendly, helpful, and knowledgeable. They offer Amazon returns, and self service check in kiosk so you can quickly drop off your packages without waiting in line. They also sell shipping supplies, can package your items, accept USPS items, print copies, fax items, and offer notary services. They're always great to deal with and I can't recommend them any more. read more

I always received excellent customer service. I am treated like a valued customer. This has been my go to UPS store. There are many stores in the area, however you do get the type of service you received from this one. Melvin ,Elise, and Aneisa are amazing employees. I always smile when I see one or all of them. I know my service will be quick and handled with care. read more

I go in several times a month and I am always met with a positive and professional attitude. I usually have a large number of returns with me that require assistance and I am sure they dread when they see me coming but you would never know it by the way I am treated. Everyone is always extremely pleasant and helpful and makes me feel welcome and important, I appreciate the excellent customer service that I have always received. Thank you, sincerely because great customer service is hard to come by. I highly recommend this establishment for all your shipping, faxing, copying, and online shopping returns! read more

Great customer service, shredding us secured/locked and a bonded company hauls it. $2 per lbs. Good parking, accessible to all, convenient location. read more

The UPS Store - Processed a return, excellent customer service from the woman with the purple hair!! Thank you! - Printing Services Near Me - Elk Grove, California

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I've conducted business with this location for decades now. I've held a mailing box here since it opened. Today, I received assistance from Melvin, who provided exceptional customer service with a genuine smile. He provided what I requested promptly, and I was on my way to my next business task at the bank. Kudos to Melvin and management!!! read more

Service here is awesome! Came 15min before close and they didn't close the doors early. Hooray! Called them before hand and they were cool about it. We got help with shredding services and they charge $2/lb of paper. Super easy process, we were in and out in under 5 minutes. read more

Customer service was awesome. We got greeted and got helped right away. I needed to get some documents notarized and it only took 2 min. Very clear and efficient. read more

Nice location, great customer service. Stopped by this location while I was in the area. Lots of parking and this UPS Store seems bigger than most that we've been to. Kinda nice that it doesn't feel so crammed inside. The employee (a Filipino gentleman) was helping a customer in front of me as well as answering a phone call. He was professional and courteous to both. I think I would have gotten a little rushed with customers as I saw the line growing, but he remained calm while working efficiently. When it was my turn, he greeted me and then when I was done, he gave me a huge smile, thanked me and gave me a receipt. I left thinking that this is how all UPS Stores should be--a nice, pleasant interaction. Thumbs up to this store! read more

The UPS Store - Exterior - Printing Services Near Me - Elk Grove, California

Came here for some notarizing and it's $15. There is always only one person helping people. For some reason, everybody just happens to come at the same time. It always is busy from five to closing. The person helping you doesn't look like they want to help you. But that's OK I don't care. read more

I had a complicated issues which required a longer stay at this location. During my time there, I watched Georgie as she greeted each person. She assisted each person with a sincere kind, professional attitude. She did great at multitasking, moving the clients swiftly through their transactions. I had to return the next day. Although I did not get the employees name, they also provided the same level of service. read more

My first time at this location. I came here to get a live scan. There are only two employees and there is a line out the store. I know times are tough so I was patient. However that all went out the door when they started helping out customers behind me in line and they kept holding me off to the side because "live scan takes longer". Live scan does not take a long time as I've had it done before. I give them the form to complete and they say they do not do "this type" of live scan form. I informed them that their location is listed on the California state attorney general's website as a vendor along with many other UPS locations in the Elk Grove/Sacramento area. I leave and go across the street to Mail and More. They also only had two employees working and I was assisted immediately and finished my live scan process in less time than I was waiting at UPS. Probably less than five minutes at Mail and More compared to my wait time of 10-15 minutes at UPS with no assistance at all. My sister has had a live scan done at a different UPS location with no problem at all. Go support our local small business at Mail and More for all your shipping, printing, mailing, notary needs. read more

The UPS Store - Location is listed on the state attorney general's website as a live scan vendor - Printing Services Near Me - Elk Grove, California

I needed to get some important documents notarized and the UPS store saved the day. Not only were they available over the weekend with a notary on staff but the service was awesome! This location had a steady flow of traffic from Amazon workers dropping off boxes to walk in customers wanting passports, packaging and all in between and was short staffed. I only witnessed one employee while there but this employee's work ethic was impressive to see, especially as he multitasked and handled the job. Ray M's serviced everyone in a professional and prompt manner! Ray is a model employee and he held it down by getting the job done without complaining or having a negative disposition. Ray definitely needs to be highly recognized for his service at the UPS store. read more

I have been a box holder for many, many years at this location. The original owner was an Asian gentleman who knew my name and treated us like family. After that, it has slowly gone down hill. The final straw for me is the rudeness and dismissive nature of the workers. They are downright rude when I ask for my mail and seem put out that I would actually want my mail in a timely fashion. They are sorely understaffed at busy times and the wait has become intolerable. If they are doing a live scan or a notary, you might as well come back in an hour, you will be waiting either way!! Bye bye you have lost my long time business, not that anyone cares! read more

Not all UPS stores are the same. This one at the corner of Laguna Blvd and Franklin Blvd is genuinely a winner of customer service. The store is clean and easy to access, and there are super friendly employees working there. The store has most of the office machines available, so you can copy, print, fax, and more. The price is reasonable as well. I like to bring all my packages to this store. read more

I had parcels from Temu, Fashion Nova, Amazon. MACYS. Too many to return. I'm equipped with my tape and return labels. Everytime Noah is working . My stress level is at a low. He knows his job. Helpful. Thank you Noah for remaining calm and getting me through my confusion. Everyone at this store is courteous and helpful. That's my go to store for returns. Thanks again NOAH. read more

Middle aged Asian man being difficult for a notarized documents even though all other ups in Elk Grove are willing to notarize id and passport on same page. Waste of time going to this location. Zero greetings when walking in. You work there for us not the other way around. read more

Generally the staff in the evening or late day is much nicer than the morning staff. The woman in the morning was so rude and unhelpful. When asked for help she said to figure it out and was dismissive the rest of the time to count coins read more

This store is great for no fuss Amazon return as well as sending packages. Great customer service.

Thought the person behind the counter was personable she was still nice, possibly overly stressed as though it seemed like she was dealing with a missing package someone has lost? *shrug* lol I just had to drop a package off so it wasn't much of an interaction but it was simple and for that I wanted to send a review. The location was super clean. When I called someone answered the phone. Just all around no complaints. read more

In response to owner: As I recommend to you at the time, when an obviously new customer comes in that your employees actually refer the customer to the pricing menu. Never assume that because YOU know that the prices are hanging on the wall doesn't mean a new customer is going to know that too or even know to look at the wall. We are not all accustomed to looking in your walls to see your prices. read more

Went in for Amazon return, friendly staff assisted quickly and walked me through the return process . I ended up buying a label for the return, 3 dollars a little pricey but with the folks being so helpful it was worth it ! read more

Okay, I first want to say thank you to management for hiring the awesome, polite, patient, and welcoming person who introduced himself to us as Seneca. I came into the UPS store and there was a line ahead of me. As I watched each customer approach the counter, Seneca greeted each and everyone of us with the same amazing and wonderful energy every time one of us stepped up. He literally made my day better with his energy and consistency. Thank you so much for hiring this vibrant soul to help all of us. read more

This is the top UPS store we always go to primarily because of the friendly, efficient, consistent service we get on a regular basis. But today, SENECA exceeded even those expectations and truly went above and beyond! We had a package that they helped us to mail via UPS. I assumed my package arrived safely, however, recently when I saw my brother and asked him about the package, he said they never received it. We had the receipt with the tracking # and unfortunately, every time I tried to put in the tracking # in, it came back with an error. So today I went back to UPS to mail more packages and brought the receipt to Seneca who began to investigate where our package was. He called UPS and asked them to send the paperwork to open up an investigation since they said it was delivered. He got the proof of purchase on the items we sent and said he will follow-up after he receives the needed paperwork from UPS. Talk about above and beyond. The package may be permanently lost but the fact that Seneca was incredibly customer-oriented made the loss less. Seneca clearly knows his job well and was able to support multiple customers while being on hold with UPS to help me. If you want Nordstrom service, come to this UPS store! Seneca will take GREAT care of you! Thank you so much Seneca! read more

I have conducted business at this location for several years and have appreciated the services available and the level of customer service that was provided. I visited this location on Sunday, September 22, 2024, for an Amazon return. When I entered the store, there appeared to be only one employee working and he was assisting another customer. I waited several minutes at the counter for the employee to conclude his business with the other customer. During this time, several other people entered the store and began forming a line at what appeared to be a self-packaging station. When I displayed my return code to the employee, he informed me that I would need to wait in the self-service line to package and process my return. I informed the employee that I didn't appreciate standing in line for several minutes, only to be informed that I would need to package and process the return myself. I also informed the employee that I would take my business to a more service-oriented UPS store for this and future business needs and Amazon returns. read more

I had ordered the wrong product on Amazon! I have never returned an Amazon package so I was pretty clueless on the process. Person behind the counter gave helpful and fast service to get my package sent out. The store was also very clean and there is plenty of parking outside. read more

Beware: apparently they just raised their prices. Had to print a 2- page document, black & white. FedEx didn't open 'til noon on a Sunday, so I came to this UPS. Gave the desk attendant my flash drive, she had it printed in less than a minute. Then she tells me the total over $3! I asked her why it was so much, she said there was a $3 charge to utilize the computer to print, which is the only option as they have no self serve. I will be avoiding this location from now on. read more

After being treated like an idiot at the Florin Rd. Pocket area store the other day, this store was a breath of fresh air. Counter person was courteous, respectful and professional. Highly recommended! read more

Great customer service and friendly staff. I was mailing a box and returning an Amazon purchase. read more

I have visited this store for many years I do medical device sales and I have very heavy cases that I take in and out of their store and today I experienced horrible customer service they refused to accept my cases simply because I didn't have zip ties. This is never been a request in the last several years ,it is not something I commonly carry in my car. I asked if he simply could supply them this time he said no you'll have to take your cases somewhere else, each case weighs approximately 75lbs. Rather than accommodate me this one time and say in the future if you could please remember to provide zip ties for them I'll do it for you this one time he continued to shame me and ridiculed me that I didn't have any way to close the cases which are latched up , my corporate office ships them all over the country this way I have never been asked to zip tie them before. He then proceeded to load them back into my car for me which I now have to drive to another UPS location and unload them again. Rather than making me feel good as a customer. I will never visit this store again, it seems to be a common practice these days, the young generation Want to flex their muscles I can only imagine how they treat their parents I would no more ask my mother to reload her car with 75 pound cases just to prove a point of a zip ties. Sometimes being right in your conviction doesn't mean you're helping your customer or your customer base he felt right in his conviction as he was an army sergeant rather than an employee that would help somebody at a UPS store I was very disappointed and was informed that they are franchises and can do as they wish to their customers. He also informed me that because the other people that worked there never asked or did the proper thing that they were no longer working there I am proud that he has a 20 something-year-old worker that feels right in his convictions to do the right thing for his company while the same time jeopardizing their business not looking out for their customers and perhaps going out of his way one never knows what may have happened to a person during the day and during their journey and certainly sometimes zip ties aren't on the priority list. Very disappointed in how I was treated. read more

This store is closer to my house so I switch from fedex because of location. Well I will be going back to fedex or using a different UPS location. First of all it smells. Like really bad. I want to say it was cigarettes I was smelling. I came home with a headache. I could taste the smell it was so overwhelming. I'm not sure if they were smoking inside or had a smelly costumer before but it stinks. Second of all it's hot as hell. Like no air conditioner. Which just baked in whatever smell was going on. Third of all they nickel and dime you. Like charge for ever little thing. Fedex doesn't charge for printing or taping. It just seems petty. I'll be using another location till they fix their air and smell situation. read more

A huge SHOUT OUT to Seneca for his excellent service at UPS today! Super great service, friendly, and very professional! Much appreciation to you Seneca!!! read more

If I could give this place a negative number I would. I typically one her only to drop off packages never used their printer but today I am trying it due to a printer issue at home it cost $3.00 to sign on to their outdated computer. Then you have to wait for updates on the outdated computer. Hey UPS store get an printer that can read a USB and stop ripping us off to use your $3.00 outdated computer read more

Very friendly and I thought their printing price was reasonable. Also used really nice, quality paper.

Geoff was able to help me get my interview materials the way I wanted it. Very helpful and hardworking dude. Sadly understaffed a bit .

In and out in a matter of minutes, walked in and the worker there knew exactly what I needed to do and handled it in a fast but friendly attitude. Can't ask for better service...when commenting on their service I can say that they "delivered". Out. read more

TERRIBLE. I came in and was helped for a sec and had to fill in a form but then someone else came in and was helped with passport photos which is fine since I was filling out a form but I finished my form before they even finished photos and she started to research other country requirements for the passport. I feel like she should have come back to me since I did arrive first and all I had to do was fill out a small part of a form and she's wasting MY time by researching on the internet. I asked if she was going to help him first and THEN help me and she said yes that she would finish helping him before she will get to me so I left. Bad customer service. ZERO stars if I could. read more

Went in there for a finger print took 2 hours and I'm pretty sure your not suppose to rub the fingers back and forth for 10 to 15 seconds per print. read more

I brought in an item in mid December from Amazon to be returned. The lady behind the counter was very helpful and nice. She stated that I didnt have to package the item, that they would just sent it back. It's been a month, they never returned it and Amazon says it's outside of the return window. Question is did they lose it, misplace it or just did someone in the store take the item as a Christmas gift? I will never know and honestly at this point since the return window is close it doesnt matter. What I do know, is that I will never, ever use this location again for anything. read more

This may very well be the biggest UPS Store that I've ever been to. This place offer boxes and packing supplies for sale, as well various mailbox solutions for rent. Very knowledgeable and kind staff. The young lady that helped me had my tracking receipt in my hands before I could put my box down (exaggeration for emphasis) Oh, and guess what? They've been here for like 10 years, so they must be doing something right! read more

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I would like to personally thank Seneca, Steve, and the other young man who work at this UPS store. I can't say enough about how helpful, knowledgeable, courteous and friendly they all are. Even when things are hectic, they remain kind and very patient. UPS should be proud of their representation. I am leaving the area and changing my post office box location, and I will miss them very much. read more