Poor Service, Miscommunication, and Zero Accountability…read more My Situation: On October 2, 2025, I visited this UPS Store to ship a set of important documents to Mexico. I asked for overnight delivery, was quoted about $93, and understood it might take a couple of days due to international shipping. My goal was simple: get these documents to a hotel in Mexico as quickly as possible so the recipients, who were traveling, could receive them before checking out. Once I got home, I noticed the receipt showed an estimated delivery date of October 8, not overnight. I called the store immediately (as my screenshots show) and was told overnight service to Mexico doesn't exist, and that the printed date was correct. My recipients extended their hotel stay to wait for the package. * By October 7, tracking still showed delivery for the 8th. * By October 17, the package still hadn't arrived. Tracking then claimed the hotel room number was incorrect which made sense, because the recipients had already checked out after waiting longer than planned. * Later the tracking message changed to "address information required," even though I provided the hotel's business card directly to the store clerk when I shipped it. At this point, all I hoped for was the package being returned to me. On November 17, I called the store and spoke with the manager, Cindy, to request a refund since the package never arrived on the date printed on my receipt. Instead of helping, Cindy was agitated, condescending, and dismissive. She questioned me multiple times with, "What does address required mean to you?" and blamed me for the issue, saying I should have checked the address myself -- even though I handed them the hotel's business card and watched the clerk enter the information. I calmly tried to explain, but Cindy insisted her employees would "never" do that. When I asked her to stop yelling at me and told her I would leave a review and contact the BBB, she hung up on me. Not once was I offered a refund, a partial refund, or even basic respect. This situation was mishandled from start to finish miscommunication, zero accountability, and outright disrespect from management. I would never trust this location with important documents again. I often ship to Mexico but decided I'd go UPS this time. You might get lucky here but I definitely won't be taking that chance again.

I came into this store to return a Amazon package. I was on my 30 minute lunch break and pressed…read morefor time. I walked to a register with no customer. The woman at the register rudely told me I had to use the self kiosk. I told her I was pressed for time can she just scan it, she refused and made me use the kiosk. I have visited multiple UPS stores none of them "make you" use the kiosk. Just some words of advice, although I don't come to this location anymore. 1. How if I was elderly or had a learning disability? That could make someone uncomfortable or embarrassed. 2. You start "making" people use the kiosk, what do we need you running the store for. That kiosk might take your job.

I've been going here for years and the service has always been excellent. The team staffed at this…read morelocation is always willing to help. I have never had a bad experience. I wanted to specifically praise Bakari for being consistently efficient and courteous over the years. It's rare to find someone with his level of professionalism

The five star rating is for Bakari - I only go to this location because he's super fast and sharp…read more There have been times where I've walked in and I've noticed he wasn't working a shift and I've left because I knew I'd wait too long. He's very polite and very efficient and I don't even wanna deal with anyone except him.

I came in a few weeks ago for notary services and there was a bit of a line, so I waited patiently…read moreas both of the women were happily running back and froth handling the needs of all the customers. I reached my turn and (I want to say her name is Melanie but I'm blanking!) very apologetically let me know I was missing items and needed to come back in order to have my docs notarized. Truly not a problem. She was so sweet and I could tell she really didn't want to tell me she couldn't complete the service then. Not a problem, I gathered what I needed and returned an hour or so later. Just as gracious as the first time, she helped me through the whole process quickly and explained everything thoroughly. She's just an overall pleasant person! $15 to notarize and a truly pleasant customer service experience, can't beat that!

I was contemplating writing this, but I figure I do the review about the accuracy of their worker…read more In the last week I had went to mail and more to mail out important documents that requires certified mail and return receipt, each time I went I had to constantly repeat myself over again that I was mailing out a certified mail that needed a return receipt, the first two times she did it correctly but having to repeat myself meant that the person was not actively listening. The third time, same thing even after repeating myself and the cashier acknowledges that I needed a return receipt. Coming home I checked my receipt to find out that she did NOT indeed charge me for the return receipt even after repeating it more than twice that I needed one. I will not be returning my business for the simple fact that they cant get this simple thing done.

It was easy and the employees were very nice. It's close by and easy to get into. If you need to do…read morea quick easy return I would go here.

This is not about the local FedEx offices. This is about FedEx in general. When it absolutely…read morepositively needs to not get there on time, always select FedEx. They will not disappoint.

Randy the site manage was awesome and beyond helpful with getting all dialed in! He was very…read morehelpful with getting things dialed in with my insurance which allows helps! Nice facility with easy access.

Amazing storage facility! Clean, secure, and well-maintained with 24/7 surveillance. Randy is…read moreincredibly helpful and friendly. 5/5, highly recommend!

Definitely five stars *****!!!! Arrived on time and was friendly. I will always use this company…read morewhen I need something delivered and will tell all my friends to use them as well!!

I would give more than 5 stars if I could. I live in Walnut Creek, CA and I needed something…read moredelivered immediately to San Jose. Thanks to Marathon Express, they were quickly on their way and saved the day! Definitely need to call them you need something delivered ASAP for a great price as well.

AJ was very kind and helpful! We walked in and were immediately greeted…read more He had previously helped us with scanning some documents, but this time we went in for the U-Haul services. He made it a really easy process, and we were able to rent the U-Haul quickly. Fortunately, he has a simple system for after hours returns, so we were able to return the U-Haul same day. The U-Haul was spacious, and I was able to move everything in one trip. For the rental, it was $20 base price, $15 safedrive insurance, and $1 for every mile. He even gave us his business card to message him if we had any issues. 10/10 guy and service. Thanks AJ! We'll be back for future services!

My wife and I are small business owners that are frequently shipping items using the big three…read morepackage carriers (FedEx, UPS, USPS). Prior to the creation of stores such as Postal Annex, I would have to make three separate visits to the aforementioned package carrier stores. Fortunately, our society is shifting to methods that support efficiency. Efficient is exactly how I would describe my experience at Postal Annex. Walking into the establishment, I was greeted by an employee who inquired about the services I needed. I showed him my pre-labeled packages for three separate package carriers, he took the packages from me, scanned them, and handed me a receipt with tracking numbers for all three packages. In less than three minutes I was out of the door and driving away in my car. If you're like me and enjoy the thrill associated with finding ways to maximize your time, I recommend visiting Postal Annex!

We've been here a few times & have appreciated helpful service with getting questions clearly…read moreanswered & having procedures explained regarding shipping back returns. The store is spacious, clean, & organized.

Shoes we purchased online, proved to be the wrong size and we had to send it back via UPS per their…read moreinstructions. I wrapped the shoe box up very carefully with, I thought was an approved method using heavy duty postal paper and clear postal tape . . I got to this UPS store and was told it had to be a box inside of a box. For a nominal fee, they would sell me a box. I said no, I went home and put the shoebox in the only box I had which was 10 times bigger than the shoe box and they took it. And you wonder why UPS is laying off 20,000 people.