My mom been using this ups regularly due to retirement pension requires her to annually submit and…read moreaffidavit plus she have other retirement stuff also something needs notary. However recently I found them not too efficient at times plus last time they forgot to have my mom sign in front of them and she have to resubmit the entire document.

Poor Service, Miscommunication, and Zero Accountability…read more My Situation: On October 2, 2025, I visited this UPS Store to ship a set of important documents to Mexico. I asked for overnight delivery, was quoted about $93, and understood it might take a couple of days due to international shipping. My goal was simple: get these documents to a hotel in Mexico as quickly as possible so the recipients, who were traveling, could receive them before checking out. Once I got home, I noticed the receipt showed an estimated delivery date of October 8, not overnight. I called the store immediately (as my screenshots show) and was told overnight service to Mexico doesn't exist, and that the printed date was correct. My recipients extended their hotel stay to wait for the package. * By October 7, tracking still showed delivery for the 8th. * By October 17, the package still hadn't arrived. Tracking then claimed the hotel room number was incorrect which made sense, because the recipients had already checked out after waiting longer than planned. * Later the tracking message changed to "address information required," even though I provided the hotel's business card directly to the store clerk when I shipped it. At this point, all I hoped for was the package being returned to me. On November 17, I called the store and spoke with the manager, Cindy, to request a refund since the package never arrived on the date printed on my receipt. Instead of helping, Cindy was agitated, condescending, and dismissive. She questioned me multiple times with, "What does address required mean to you?" and blamed me for the issue, saying I should have checked the address myself -- even though I handed them the hotel's business card and watched the clerk enter the information. I calmly tried to explain, but Cindy insisted her employees would "never" do that. When I asked her to stop yelling at me and told her I would leave a review and contact the BBB, she hung up on me. Not once was I offered a refund, a partial refund, or even basic respect. This situation was mishandled from start to finish miscommunication, zero accountability, and outright disrespect from management. I would never trust this location with important documents again. I often ship to Mexico but decided I'd go UPS this time. You might get lucky here but I definitely won't be taking that chance again.

The five star rating is for Bakari - I only go to this location because he's super fast and sharp…read more There have been times where I've walked in and I've noticed he wasn't working a shift and I've left because I knew I'd wait too long. He's very polite and very efficient and I don't even wanna deal with anyone except him.

I've been going here for years and the service has always been excellent. The team staffed at this…read morelocation is always willing to help. I have never had a bad experience. I wanted to specifically praise Bakari for being consistently efficient and courteous over the years. It's rare to find someone with his level of professionalism

Excellent customer service. Patient with my questions. To mail my second package so I will have to…read morecome back. But they help me prepare for my next visit and gave me ideas on the best cost and options for my package.

Notary & fax here all in one place. One stop shop…read more Very convenient & prompt fast service. To fax it's 1.50 a page. Notary was fifteen dollars. Worth it for us bc my wife needed this service just recently. This shop is walkable distance from our home but we chose to drive bc it was raining that day. Absolutely we would return over & over again! My wife even purchased forever stamps here before & they do digital fingerprinting as well! Love that they provide these services!!!

It was easy and the employees were very nice. It's close by and easy to get into. If you need to do…read morea quick easy return I would go here.

This is not about the local FedEx offices. This is about FedEx in general. When it absolutely…read morepositively needs to not get there on time, always select FedEx. They will not disappoint.

Randy the site manage was awesome and beyond helpful with getting all dialed in! He was very…read morehelpful with getting things dialed in with my insurance which allows helps! Nice facility with easy access.

Amazing storage facility! Clean, secure, and well-maintained with 24/7 surveillance. Randy is…read moreincredibly helpful and friendly. 5/5, highly recommend!

Definitely five stars *****!!!! Arrived on time and was friendly. I will always use this company…read morewhen I need something delivered and will tell all my friends to use them as well!!

I would give more than 5 stars if I could. I live in Walnut Creek, CA and I needed something…read moredelivered immediately to San Jose. Thanks to Marathon Express, they were quickly on their way and saved the day! Definitely need to call them you need something delivered ASAP for a great price as well.

AJ was very kind and helpful! We walked in and were immediately greeted…read more He had previously helped us with scanning some documents, but this time we went in for the U-Haul services. He made it a really easy process, and we were able to rent the U-Haul quickly. Fortunately, he has a simple system for after hours returns, so we were able to return the U-Haul same day. The U-Haul was spacious, and I was able to move everything in one trip. For the rental, it was $20 base price, $15 safedrive insurance, and $1 for every mile. He even gave us his business card to message him if we had any issues. 10/10 guy and service. Thanks AJ! We'll be back for future services!

My wife and I are small business owners that are frequently shipping items using the big three…read morepackage carriers (FedEx, UPS, USPS). Prior to the creation of stores such as Postal Annex, I would have to make three separate visits to the aforementioned package carrier stores. Fortunately, our society is shifting to methods that support efficiency. Efficient is exactly how I would describe my experience at Postal Annex. Walking into the establishment, I was greeted by an employee who inquired about the services I needed. I showed him my pre-labeled packages for three separate package carriers, he took the packages from me, scanned them, and handed me a receipt with tracking numbers for all three packages. In less than three minutes I was out of the door and driving away in my car. If you're like me and enjoy the thrill associated with finding ways to maximize your time, I recommend visiting Postal Annex!

We've been here a few times & have appreciated helpful service with getting questions clearly…read moreanswered & having procedures explained regarding shipping back returns. The store is spacious, clean, & organized.

Shoes we purchased online, proved to be the wrong size and we had to send it back via UPS per their…read moreinstructions. I wrapped the shoe box up very carefully with, I thought was an approved method using heavy duty postal paper and clear postal tape . . I got to this UPS store and was told it had to be a box inside of a box. For a nominal fee, they would sell me a box. I said no, I went home and put the shoebox in the only box I had which was 10 times bigger than the shoe box and they took it. And you wonder why UPS is laying off 20,000 people.