Quick notarization! The notary wasn't on site but they were able to get one right away for me! That…read morespeaks volumes about their customer service!

Always have a good experience. Mailing packages isn't always the most phone errand but they make it…read morelight years ahead of some of the other options. It's always quick and friendly.

These folks are great. Extremely helpful. Had the privilege of working with a young man named…read moreCarter. I highly recommend this location. Nice folks. Great service.

This ups store was listed as the closest place I could return my order (on my email confirming my…read morereturn) but when I got to there I was told they don't do happy returns. They told me all ups stores get listed as a happy return option and there is no way they can stop that. Super weird and frustrating. Staff member was nice though which is why it's getting any stars from me.

Very last minute I needed to complete Live Scan fingerprinting for school paperwork for a state…read moreexam and due to dry hands, the machine at my school could not capture my fingerprints. I called and explained my situation. They were so kind and compassionate and said I could come in to have them completed. I am so thankful that they were able to help me and that I was able to make it back to school, attend graduation, and submit my application for the state exams. Amazing customer service. I highly recommend them.

Family run business great company and work ethic . I go there to mail packages to my grandchildren…read moreand they always take the time to mark sure everything is packed well and the girls will get their gifts from nana.

The service here is always exceptional fast and convenient…read more No hassle waiting in line. Great place to purchase cards, drop off UPS , and mail. No need to go to the post office for me.

The service is always exceptional here and everyone working here is knowledgeable and friendly. The…read moreservice is fast so it's very convenient and always a great experience. I love that they are a veteran owned small business and it's such a great place for so many reasons. They have custom apparel and local products and gifts as well, which I love. I had to have something notarized and this was a seamless experience and the cost was very reasonable. Highly recommend them if you need anything notarized.

I've used them several times now and have been happy with their service every single time! They…read moremake short work of whatever I need hauled off and prices are always reasonable. Anytime I need junk hauled off I know who to call!

We had a great experience with Brothers Junk Removal!…read more From start to finish, everything was smooth and stress‑free. They responded quickly to our inquiry, made scheduling incredibly easy, and provided an accurate estimate right up front. On the day of service, they arrived promptly and cleared out all the assorted junk from our property in no time. Yostin handled everything with professionalism and care. He was courteous, organized, and made the whole process seamless.

Adore this local shop. They recycle, love dogs, and always have happy people working behind the…read morecounter. Thanks for being in Santa Rosa!

Lester, in response to your reply, your associate was rude and defensive from the moment I called,…read moreI even thought I had a wrong number with her monotone and rude way of answering the phone and had to call back. I didn't even have time to press her for an answer. She hung up on me. You must not have read my last message to you three weeks ago as I had stated that I didn't care to point the blame at anyone as your employee was rudely defending herself and denying everything. I simply wanted to know what the next steps would be and how to solve this problem but she hung up before I could finish asking that. Then refused to answer when I called back. The last known whereabouts of that package was at your store. You told me in a private message that it was picked up at 2:30 pm but you refused to show me receipts or proof that it was picked up. You failed to answer the questions I had asked in those private messages. You failed to follow up with me to try to de-escalate this problem. But your concern about your associates feelings rather than a customer's satisfaction is very telling. I had every right to be upset. The representative from the FedEx office that I spoke with today even confirmed that you let that package sit there for three weeks. Seems like she knew you've done something like that before. Yes, this case is closed. Mystery solved. You kept our package in your office until two days ago. You can deny it all again and gaslight, but that just makes you look even worse. Please do not reply to me again. *************** I am updating my previous review because I now know what actually happened to our shipment. It's a shame that I had to find out this information on my own rather than from Lester and his associates. A FedEx 2Day envelope containing vehicle registration tags was dropped off at this location on June 16. It was supposed to arrive on June 18 but wasn't delivered until July 9. During that time, my husband and I drove the vehicle from Las Vegas to Boston with expired registration tags because the tags never arrived. We carried DMV paperwork throughout the trip and worried about being stopped in multiple states. While we were traveling, I called this location to ask why the package had not moved. Instead of looking into it, the employee was dismissive, defensive, rude, and abruptly ended the call. After the envelope was finally delivered, I contacted FedEx directly. The representative investigated the shipment and informed me that the package had never left this office and was not picked up until July 7. She also had to apologize on behalf of this office and that a payment was made for $70 for two-day shipping and received it more than three weeks later. The delay itself was bad enough. Being dismissed when I called seeking help was even worse. Had someone taken a few minutes to investigate instead of acting defensive and more concerned about their associate being questioned and ending the conversation, we would have had answers weeks earlier.

If you're looking for an honest company to get the job done then this is the company to hire. They…read moreare hard working and will get the job done efficiently and effectively, they even offer same day service which is so convenient and appreciated. From yard material delivery to junk removal or estate clean out we wouldn't call upon anyone else to get the job done.

These guys are the best. They've helped us with various projects. They are willing to help with…read morejust about anything. They do not overcharge like many other companies. Don't hesitate, use them for any hauling or jobs requiring heavy lifting. I would recommend to anyone I know 10/10.

I have been in the delivery courier business for over 30 years. Often doing deliveries for…read morethird-party for other courier companies when needed. This is the only company that I've ever done deliveries for that simply refuses to pay for services rendered. They should be ashamed that is not the way to do business Beware.

Our firm used the Santa Rosa Rapid Express for the first time and had an exceptional experience…read morefrom start to finish. They were responsive, professional, and handled our request from order to task completion in 24hrs. We were provided confirmations and updates for tracking purposes for every step in the courier process from the pickup point in Oakland to the delivery back here to our office. We will definitely use their services again in the future!