I'll be honest-- I have never had a bad experience at this UPS Store! Everyone who works there is…read moreextremely efficient and knowledgeable. I do have to admit that Riley is my favorite. I often have to send packages overseas and he makes this experience so easy as he is an expert in all things global. I believe he is also a licensed notary! It is worth the drive if you live a little bit farther out. You will not regret it. Thank you so much to UPS and Riley, for all the years of excellent service!!

My wife has had several terrible experiences lately with bad service on Amazon returns from this…read morestore. Twice they have made errors with the same package and the employee here not properly labeling the package therefore it was returned to our house and not to amazon. I waited to see if things would get better because everyone has a bad day. But now this is the third time they have made a mistake but this time it is much worse!!! My wife brought her $500 Dyson hair dryer here to return to Dyson for repair and Dyson just emailed my wife saying her package did not contain a hairdryer that it had a back scratcher in the package. This place or their carrier has some answering to do!

I don't mind paying for things that are appropriately priced...but $2 for each shipping label, and…read more$2 to tape up my box without asking was too much! I had tape in the car I could have done it for free no communication $9 but the shipping was paid for by the seller. I asked how much it would be and one person told me six but when the older lady rang me up it was $9 I think she gouged me. I've never been charged $2 for each shipping label ever! Guess I'll go to the 4th Street downtown next time $9!! I thought six was kind of high.

These folks are great. Extremely helpful. Had the privilege of working with a young man named…read moreCarter. I highly recommend this location. Nice folks. Great service.

Lester, in response to your reply, your associate was rude and defensive from the moment I called,…read moreI even thought I had a wrong number with her monotone and rude way of answering the phone and had to call back. I didn't even have time to press her for an answer. She hung up on me. You must not have read my last message to you three weeks ago as I had stated that I didn't care to point the blame at anyone as your employee was rudely defending herself and denying everything. I simply wanted to know what the next steps would be and how to solve this problem but she hung up before I could finish asking that. Then refused to answer when I called back. The last known whereabouts of that package was at your store. You told me in a private message that it was picked up at 2:30 pm but you refused to show me receipts or proof that it was picked up. You failed to answer the questions I had asked in those private messages. You failed to follow up with me to try to de-escalate this problem. But your concern about your associates feelings rather than a customer's satisfaction is very telling. I had every right to be upset. The representative from the FedEx office that I spoke with today even confirmed that you let that package sit there for three weeks. Seems like she knew you've done something like that before. Yes, this case is closed. Mystery solved. You kept our package in your office until two days ago. You can deny it all again and gaslight, but that just makes you look even worse. Please do not reply to me again. *************** I am updating my previous review because I now know what actually happened to our shipment. It's a shame that I had to find out this information on my own rather than from Lester and his associates. A FedEx 2Day envelope containing vehicle registration tags was dropped off at this location on June 16. It was supposed to arrive on June 18 but wasn't delivered until July 9. During that time, my husband and I drove the vehicle from Las Vegas to Boston with expired registration tags because the tags never arrived. We carried DMV paperwork throughout the trip and worried about being stopped in multiple states. While we were traveling, I called this location to ask why the package had not moved. Instead of looking into it, the employee was dismissive, defensive, rude, and abruptly ended the call. After the envelope was finally delivered, I contacted FedEx directly. The representative investigated the shipment and informed me that the package had never left this office and was not picked up until July 7. She also had to apologize on behalf of this office and that a payment was made for $70 for two-day shipping and received it more than three weeks later. The delay itself was bad enough. Being dismissed when I called seeking help was even worse. Had someone taken a few minutes to investigate instead of acting defensive and more concerned about their associate being questioned and ending the conversation, we would have had answers weeks earlier.

The Central Office was recommended by the campus director of my school to complete my LiveScan…read morefingerprinting. I haven't had my fingerprints taken in years and the last time, I think I went to the sheriff's office in Marin County and had to return because my prints weren't clear enough. They offer walk-in LiveScan services and the small storefront on the east side of 4th Street was quiet when I dropped by this afternoon. The two employees were chatting pleasantly and greeted me right away when I entered. Rachel spotted the forms in my hand and guessed correctly that I was there to have my fingerprints taken. Sure enough, like I've experienced before, the first try was unsuccessful. I don't have pronounced ridges on my fingers apparently, but they had a gel that she asked me to rub on my hands and the 30 seconds later we were good to go. Second time was the charm! I'm happy to report that my school covered the costs, so I wasn't privy to the charges, but I was in and out in under 10 minutes. I also checked and found that they offer private mailbox services and can ship via UPS, FedEx and DHL, so the next time that I'm on that side of town, I'll definitely remember them!

Dropped in at the last hour of the evening before closing and had great service from the staff on a…read morerush job. Staff were helpful and showed me ways to do my project and to save money although I didn't choose that route; I appreciate the feedback and information. Much appreciated! Above and beyond. Wish I took their names for this review.

Went in today to drop off a return to Amazon, and I was helped very fast Andrew was very kind and…read morehas great customer service skills very genuine. It's rare to meet someone with that kind of energy these days.

I came late afternoon to resolve a mail issue, and Jamie went above and beyond to help. She quickly…read moreunderstood the situation, explained to me what happened and why, and provided guidance so we could resolve it in the best way possible. I really appreciated her care and empathy, which ultimately saved me a lot of time and effort. In terms of the location, it's in Montgomery Village, so there's ample parking, shops, and even a bathroom right outside. Nice spot for a post office. It wasn't too busy when I was there on a late weekday afternoon

I respect the US postal service. Overall I think that the USPS does a good job given the massive…read moreamount of work they are tasked. Come on folks, you gott'a admit that to mail a 3 pound hard cover book from Santa Rosa California to Boston for less than $3 and have it arrive in 5 days is pretty incredible. You'd have to pay Fedex or UPS more than double for the same package. But this review is about this postal station. And here's my opinion: it's physically run down, it's shabby & dirty, the actual station where you do business with federal employees is painfully small. Lines of customers frequently queue out the door. Wait times are often way too long. Postal clerks are not enthusiastic nor happy. So, you get to send stuff cheaply. You just won't have fun doing it at this post office. The world is often a cruel imperfect place. Deal with it.

Amanda was the absolute most amazing person punctual communicative, hands-down the bestread more

Great efficient service with one of the friendliest and helpful staff ever…read more A pleasure doing business there.

Recently, my daughter's dropper post imploded the day before her final race of the High School…read moreseason. Her post stopped working at a skills clinic on a Friday evening. I show up at opening on a Saturday with a tight timeline as we have to leave early that afternoon (completely unreasonable). They figured it out with what they had in stock and had us off to the venue that afternoon with working dropper post! This is just the most recent excellent service experience i've had with these guys. I've also stopped in with random issues like broken brake lever and breaking the end off a bolt from over-torquing (user error) Highly recommended these guys for servicing your bike!

Where do you go to buy a bottom bracket when ChatGPT is wrong and leads you to order the wrong part…read moreonline? Breakaway Bikes has you covered with the right parts in stock! Where do you go when you don't have the right tool for installation and you're frustrated that the "15 minute" DIY repair turns into a 3 hour affair? Breakaway Bikes has you covered with the right tools and help readily available, and for way cheaper than expected! Where do you go for rare 14" bike tubes for your child's Woom, when the big box stores and retail chains don't have them like they should? Breakaway Bikes again has you covered with the right rare parts in stock! Thank you Breakaway Bikes...you are simply the best!

This place is very clean and well maintained! They also have great machines. This is my favorite…read morelaundromat.

I used Montecito Super Wash for pickup, washing, drying, and delivery of a large 6x9 washable…read moreRuggable rug that had not been professionally cleaned in five years. They handled everything beautifully. The rug came back clean, fresh-smelling, and looking noticeably brighter, and the entire room feels refreshed now that it's back in place. Pickup was Wednesday and delivery was Friday exactly as promised. They were easy to communicate with, professional, and careful with the rug. Even including a tip, the total was only about $45, which I thought was extremely reasonable for the amount of work involved. I would absolutely use them again for oversized laundry items.