I love this post office, it never has long lines even during the holidays even when I was in a line…read morethat was like five people deep I was in and out in like 5 to 10 . They're friendly efficient. My only complaint if I had to make one would be one time I was there the stamp machine wasn't accepting cash only cards and there was an elder person there who couldn't do his business because the actual post office was closed but it didn't actually affect me. Definitely recommend this post office it's just a smaller one that I don't think a lot of people know about.

Neat little place to get mail. So sad that it is permamentnly gone now. New office is down the…read morestreet. This was 1200 Coddintgown Center, new USPS is at 1000. It was closed Monday 24 April 2026.

No human answers telephone. Only forward to website. Did…read morenot get question answered. Issue unresolved.

Just went to get my passport and the process was efficient and friendly. Thank you, Ted!read more

Okay...so one star is kinda ridiculous. Its the post office and not a Michelin star restaurant !…read moreIts kinda clean...maybe a bit janky inside but still pretty well kept. Remodel in the future? The workers were very kind and helpful...to everyone in line and even some homeless folks. Great selection of unusual stamps for the holidays and some knowledge about them as well! Great parking

Kara (spelling?) was fantastic! She went way above and beyond to assist me with our business not…read morereceiving our mail while moving between office spots. She showed so much empathy after seeing how depressed I was, and she asked for my number, and then did a deep search to find our mail. She then texted me to let me know she found it and that I could come back to pick it up. She not only made my day, she made my week, and possibly saved my job! If USPS has Employee of the Month, she deserves it! Such a nice, friendly person with exceptional customer service. I wish everybody was as caring as she is. Good job Cara, thank you USPS!!! She is definitely your most valuable employee.

The staff were rude and unhelpful while I was trying to drop off a package. Go to a different…read morelocation.

Always always always have great experience the same people and same service= reliable, fast.read more

Came in to get my passport with an appointment showed up a couple minutes after my appointment was…read moredue, but the staff was still friendly and extremely helpful. I got my picture taken here which was quick and extremely convenient. There's ample parking around the building and the lines moved fast. It's also nice that they have longer hours for passport applications compared to other nearby post offices. My passport application was processed swiftly and I received it a little less than a month after my initial appointment.

Was able to get an appointment for my little girls U.s Passport the same week, staff was friendly,…read moreefficient and overall pleasant. Clean place, good parking.

This a well run, efficient business. We live near by, and use them over waiting in long lines at…read morethe local USPS. The staff are friendly, and able to help with almost any need that customers may have. My wife and I needed new photos in order to renew our passports. The owner helped us, and she was thoroughly enjoyable. She knew her stuff, helped us out and made small talk about traveling. We appreciated her attention to detail, and her friendly manner. If you need to mail.ship an item, I would recommend the UPS Store on College Avenue. You may pay a little more than the USPS, but the friendly customer service are worth a few extra duckets.

Dont shop here unless you have cash for small purchases. Horrible customer service made to feel bad…read morefor not having cash.

I came late afternoon to resolve a mail issue, and Jamie went above and beyond to help. She quickly…read moreunderstood the situation, explained to me what happened and why, and provided guidance so we could resolve it in the best way possible. I really appreciated her care and empathy, which ultimately saved me a lot of time and effort. In terms of the location, it's in Montgomery Village, so there's ample parking, shops, and even a bathroom right outside. Nice spot for a post office. It wasn't too busy when I was there on a late weekday afternoon

I respect the US postal service. Overall I think that the USPS does a good job given the massive…read moreamount of work they are tasked. Come on folks, you gott'a admit that to mail a 3 pound hard cover book from Santa Rosa California to Boston for less than $3 and have it arrive in 5 days is pretty incredible. You'd have to pay Fedex or UPS more than double for the same package. But this review is about this postal station. And here's my opinion: it's physically run down, it's shabby & dirty, the actual station where you do business with federal employees is painfully small. Lines of customers frequently queue out the door. Wait times are often way too long. Postal clerks are not enthusiastic nor happy. So, you get to send stuff cheaply. You just won't have fun doing it at this post office. The world is often a cruel imperfect place. Deal with it.

Have always trusted the post office as long as I mail something there. Mail…read moreboxes located away from the PO are not always safe as far as I'm concerned. Employees are friendly and helpful. I value one of our oldest traditions.

Clean. Sufficient parking. Really helpful and friendly people. The day of my visit, there was very…read morelittle wait.

Adore this local shop. They recycle, love dogs, and always have happy people working behind the…read morecounter. Thanks for being in Santa Rosa!

Lester, in response to your reply, your associate was rude and defensive from the moment I called,…read moreI even thought I had a wrong number with her monotone and rude way of answering the phone and had to call back. I didn't even have time to press her for an answer. She hung up on me. You must not have read my last message to you three weeks ago as I had stated that I didn't care to point the blame at anyone as your employee was rudely defending herself and denying everything. I simply wanted to know what the next steps would be and how to solve this problem but she hung up before I could finish asking that. Then refused to answer when I called back. The last known whereabouts of that package was at your store. You told me in a private message that it was picked up at 2:30 pm but you refused to show me receipts or proof that it was picked up. You failed to answer the questions I had asked in those private messages. You failed to follow up with me to try to de-escalate this problem. But your concern about your associates feelings rather than a customer's satisfaction is very telling. I had every right to be upset. The representative from the FedEx office that I spoke with today even confirmed that you let that package sit there for three weeks. Seems like she knew you've done something like that before. Yes, this case is closed. Mystery solved. You kept our package in your office until two days ago. You can deny it all again and gaslight, but that just makes you look even worse. Please do not reply to me again. *************** I am updating my previous review because I now know what actually happened to our shipment. It's a shame that I had to find out this information on my own rather than from Lester and his associates. A FedEx 2Day envelope containing vehicle registration tags was dropped off at this location on June 16. It was supposed to arrive on June 18 but wasn't delivered until July 9. During that time, my husband and I drove the vehicle from Las Vegas to Boston with expired registration tags because the tags never arrived. We carried DMV paperwork throughout the trip and worried about being stopped in multiple states. While we were traveling, I called this location to ask why the package had not moved. Instead of looking into it, the employee was dismissive, defensive, rude, and abruptly ended the call. After the envelope was finally delivered, I contacted FedEx directly. The representative investigated the shipment and informed me that the package had never left this office and was not picked up until July 7. She also had to apologize on behalf of this office and that a payment was made for $70 for two-day shipping and received it more than three weeks later. The delay itself was bad enough. Being dismissed when I called seeking help was even worse. Had someone taken a few minutes to investigate instead of acting defensive and more concerned about their associate being questioned and ending the conversation, we would have had answers weeks earlier.

Absolutely love this location for returns. Yogita is incredibly patient and has a good source of…read moreknowledge regarding any questions you might have related to shipping etc. She is always really friendly as well. Like most shipping places, it can get expensive to ship things but it is pretty comparable to most companies. My go-to spot for returns.

Thanks for your response but I contacted you two separate times about the transaction, asked you if…read moreyou would be open to making it right, informed you that I would write a Yelp review and all you did was blame it on your corporate policies. But you personally and clearly made a conscious decision to charge me the highest possible amount of almost $200 to send something overnight to San Francisco. When I questioned the price in the store you then dropped it to close to $100 and when I called around to other UPS stores later I found out that it should have been more like $20. I don't think your corporate policy is to fail to inform customers of their options and to ring up almost $200 for what should be a $20 trip to San Francisco from Sonoma county.