I love the US postal service. If you've ever traveled anywhere else in the world you were realize…read morewhat a gem this public agency is. For not very much money you can mail something with confidence that it will arrive at the right address and on time. The staff is always helpful and frequently confined you ways to save money on your mailings. Highly recommend their service!

We stopped by the USPS and all I can say is I had an amazing service by the staff. Very helpful…read morespecially when you are renewing your passport. We stopped by the postal service a few weeks with no appointment and we got help right away and were instructed on what we needed to do. The staff was courteous but also patient and guide us through the process and we got it done efficiently. Great customer service. I'll definitely continue to visit this location. Plenty of parking around. Until next time. Chao!

Really rude people. The front counter called me an idiot co'z the item i was shipping was in a…read morewrong box. The only shipping label that ebay gave me and I was just returning it. Ebay already charge me for the return and post office wants to charge me again co'z i put the item in the wrong box. I really rude disrespectful workers.

Cotati post office is the worst annex location of a post office ever. i have been shipping retail…read morethrough USPS for 13 years and I have never had shipping pre-labeled packages and now actual letter envelopes returned to my house. they will not ship dropped off pre-labeled packages Without giving you the grief of having to re-ship it days later, only To take it to another location and get it scanned hassle free. It's been an absolute nightmare and for the amount of money spent paying postage there's no way I would ever drop another package off at this location.

Probably the best UPS store in Sonoma County. Every time I am here the workers are always super…read morehelpful, patience and they always have a positive attitude.

I am going to leave this up until someone contacts me. I'll take this down once I'm contacted…read more I have a UPS account and dropped off a package all packed and ready to go. The Asian lady at the counter grilled and badgered me on what's inside. I said it's a $10000 watch. She asked why the box was so big. There was lots of packing blocks and wooden boxes accounting for it's size. This is none of her business as I told her everything inside was safe. She was very rude and her tone was very off putting.

Quick and Good quality service for reasonable price for printing images…read more The staff here are professional and polite.

I normally use FedEx for work purposes but lately I've needed to use this specific FedEx for…read morepersonal printing purposes. They always do a great job on my printings. I've needed a few large poster boards, flyers and a few other random projects done for a memorial and 1st bday that I planned in the last few months. Everything looked great, was done on time or early and the staff is always friendly and helpful. The prices are high but you get what you pay for right?

For the most part and over the last 3 years or so I used the Penngrove PO almost exclusively…read morebecause the one in Cotati was abysmal. (Maybe it is better now?) The folks at the Penngrove PO got to know me and were very helpful. I remember adding a positive review here on Yelp for this Penngrove PO may be 2 or 3 years ago and now its gone. Within the last 4 months or there was an "employee change" and things went downhill fast. Rude, dismissive and controlling behaviors that have no place in simple and straightforward transactions. I ship for 2 businesses and do a lot of eBay shipping and media mail for my other business. I really miss the old employees there and I don't know what to do other than try maybe the Rohnert Park or Sebastopol PO.

I live in Penngrove and run a small business out of my home that requires products to be mailed to…read morecustomers who order online. At one point last year I was mailing 40/50 orders 3 times a week. I was scared of losing packages so I asked for a tracking receipt and would have them scan the packages individually. Yes, very time consuming but I paid the postage and always let customers go in front of me if they arrived needing assistance with while I was there. I had no problem having the attendant stop to help the person behind me and then start scanning my packages again. Eventually the USPS representatives gave me so much push back asking me to do a manifest that I started leaving the packages with them and not asking for a receipt. I would just leave them at the counter. I brought pastries from across the street once as a peace offering but they were relentless. They started telling me I could arrange online for my post master to pick up my items from my house. I packed most of my orders in the middle of the night and the request to have my post master pick up had to be in before then so it didn't work for me. I pride myself still over a year later on shipping everything the next day so dropping off works best even now. With so many rolled eyes and passive aggressive comments I started going to Petaluma. No push back, no hard time, no flack. But today I went back out of convenience with maybe ten packages to the Penngrove USPS. I needed to tape and label 4 of them - it was 4:25 and what do you think my local post office had to say, they close in 3 minutes. Really, well then just let me do my thing in 3 minutes and take the packages. I'm also an RN, I wait on people hand and foot 12 hours a shift. I would never never respond to patients the way this post office responds to paying customers. I'd love to say it's just me, but I've watched them speak and treat other customers just as poorly if not worse. This place needs a whole staff overhaul because they are not welcoming or friendly to the small community.

The owner and Muhammad - you're always a so nice and helpful. Thanks for being kind when I don't…read moreknow how to mail something.

Postal Plus at Larkfield is my go-to for all of my shipping needs. They're great at helping find…read morethe best way to ship a package - what's most cost effective, what the timelines look like, and what packaging works best. The woman that's often there is awesome at fitting things into boxes and she packages everything very well. I have used them multiple times to ship wine across the country and they do a great job - not all shipping places will ship wine. Because I go there regularly, they have my family's addresses saved in their system which makes it really easy. My packages get where they're going on time when I use Postal Plus. Highly recommend!

First let me start off by explaining that 2 weeks ago I came to this UPS to have a parcel shipped,…read morethe shipping was already paid for but I needed to pay for the new box and packing for about a 2 foot by 1foot by 4 inch parcel. This was about $27, which I gladly paid. The gal at the counter was super nice and we started chit chatting I pointed out my puppy sitting in my car, and she emphatically said bring him in, they loved dogs and had cookies. I asked her if she was sure because he has a ton of energy and being an Aussie Shepherd he sheds. No problem she said, so I brought him in he got his cookies met a few customers and that was that. Until today. I went there to drop off a Amazon return. There were two people ahead of me in line who were interested and talking to me about him. He was VERY excited to be in the store, and dropped some hair on the carpet from his leash, which I had not noticed. Now my turn I approach the counter and all I can say is this young 20 something girl was not happy about my dog, she was trying to be passive aggressive, but she was just AGGRESSIVE AGGRESSIVE. Gave me such an look and attitude I was stunned. She told me they wouldn't take the original box, I said I had no need for it and she told me they had no room in the back...ok no worries. I grabbed the box and then she asked my to pick up the hair from the floor, wait what? Then she told me she guessed that she could vacuum it up. I let her know at that point I would pick it up, but that there were plenty of other UPS stores. As I bent down and picked up the hair, another customer looked at me a bit stunned I let that customer know my previous experience. The the girl told me to get out of there store. I said gladly and I would never be back There were a million other ways to communicate than the route she took. Passive aggressivness in a service environment is BS.

The most professional and friendly ups store I have ever been to. Kelsey and Dana are friendly,…read moreknowledgeable and great to work with! All my best, Leo

The Central Office was recommended by the campus director of my school to complete my LiveScan…read morefingerprinting. I haven't had my fingerprints taken in years and the last time, I think I went to the sheriff's office in Marin County and had to return because my prints weren't clear enough. They offer walk-in LiveScan services and the small storefront on the east side of 4th Street was quiet when I dropped by this afternoon. The two employees were chatting pleasantly and greeted me right away when I entered. Rachel spotted the forms in my hand and guessed correctly that I was there to have my fingerprints taken. Sure enough, like I've experienced before, the first try was unsuccessful. I don't have pronounced ridges on my fingers apparently, but they had a gel that she asked me to rub on my hands and the 30 seconds later we were good to go. Second time was the charm! I'm happy to report that my school covered the costs, so I wasn't privy to the charges, but I was in and out in under 10 minutes. I also checked and found that they offer private mailbox services and can ship via UPS, FedEx and DHL, so the next time that I'm on that side of town, I'll definitely remember them!

Very last minute I was advised to come to The Central Office for Live Scan fingerprinting necessary…read morefor graduation and scheduling of state exams because the machine at my school would not take them due to dry skin from extra hand sanitizing. The paper I was given said they were available Monday through Friday and to call for Saturday. I called late Friday as soon as I was given the paper and no one answered. I checked online hoping to find more information and their website did not work. I arrived Saturday morning when they opened so that I could make it back to school to complete the paperwork an hour later. When I arrived there were no other customers. I politely explained my situation. The clerk said that the program was not available on Saturdays and there was nothing they could do for me. I left feeling so sad that I had spent the last two months working hard in my class to not be able to take the state exams because my fingerprints were harder to take. I called another location and explained my situation and they said that they would make an exception for me and to come in. Thankfully the other location was kind and compassionate which allowed me to complete my paperwork for graduation and sign up for the state exams. I do not recommend this location. I do not think that they care to help others which is bad customer service.

Exceptional customer service! I could not ask for better service! Amanda was amazing, patient and…read morevery helpful to walk with me through the return process to Amazon. I had some labels to print and boxes to return as well. I got great Snoopy stamps and this is truly a great hub for all of your shipping needs! I will be back! Thank you!

Great efficient service with one of the friendliest and helpful staff ever…read more A pleasure doing business there.

So this is unexpected and unacceptable. I was ripped off by this location I had rented in Vallejo…read moreto save money. Payed in Vallejo and was told it was ok to drop off anywhere. So when I dropped off my rental in the back went to the front dealt with the guy. And what do you know now I owe an additional $255.00 above the 103 I had already paid in Vallejo. Without any words of advice and without asking they charged me. And gave me back the paper work. I asked why so much they said the original location must have messed up but I gotta pay. They didn't ask me anything they didn't offer any help just charged me and sent me on my way. I've already made a complaint to both uhaul locations just to be brushed off and sent to customer services. I doubt I'll ever see that money again. But there customer service at this location is ver off putting and unprofessional. The guys in front really seem like a piece of work. Thanks for the robbery guys. I just had a baby too thats why I renting a truck to get some baby things I need. Now on family with half pay they happily robbed me for a total of $360 for a 41mi drive and 2 hour rental. REALLY AWESOME TO BE PLAYED! EVERYONE WGO RENTS FROM THEM BE CARFUL WITH THESE GUYS. THEY MAY ROB YOU TOO