I took a Amazon return to this store. I had two packages and unfortunately, I had printed the same…read morelabel for both. The person that was there helped me correct it and showed me how I needed to do that. They were very friendly and I appreciate appreciated the help. It was free because it was a return.

I am going to leave this up until someone contacts me. I'll take this down once I'm contacted…read more I have a UPS account and dropped off a package all packed and ready to go. The Asian lady at the counter grilled and badgered me on what's inside. I said it's a $10000 watch. She asked why the box was so big. There was lots of packing blocks and wooden boxes accounting for it's size. This is none of her business as I told her everything inside was safe. She was very rude and her tone was very off putting.

I frequent this location a lot and I enjoy dealing with their staff…read more They are helpful, friendly and very quick. Other reviews or comments may not agree when it comes to their promptness of service, but what they don't usually take into account is, it's not always the employees you see that are to blame for this. I believe this is mostly due to a lack of staffing or the scheduling of them. Not to mention the other issue, that being the customers that these employees have to deal with. You know the ones that don't have their stuff together or just flat out have a less than amiable attitude. Anyways, this is my favorite UPS store. And it does just happen to work out that it is the closest to me.

First let me start off by explaining that 2 weeks ago I came to this UPS to have a parcel shipped,…read morethe shipping was already paid for but I needed to pay for the new box and packing for about a 2 foot by 1foot by 4 inch parcel. This was about $27, which I gladly paid. The gal at the counter was super nice and we started chit chatting I pointed out my puppy sitting in my car, and she emphatically said bring him in, they loved dogs and had cookies. I asked her if she was sure because he has a ton of energy and being an Aussie Shepherd he sheds. No problem she said, so I brought him in he got his cookies met a few customers and that was that. Until today. I went there to drop off a Amazon return. There were two people ahead of me in line who were interested and talking to me about him. He was VERY excited to be in the store, and dropped some hair on the carpet from his leash, which I had not noticed. Now my turn I approach the counter and all I can say is this young 20 something girl was not happy about my dog, she was trying to be passive aggressive, but she was just AGGRESSIVE AGGRESSIVE. Gave me such an look and attitude I was stunned. She told me they wouldn't take the original box, I said I had no need for it and she told me they had no room in the back...ok no worries. I grabbed the box and then she asked my to pick up the hair from the floor, wait what? Then she told me she guessed that she could vacuum it up. I let her know at that point I would pick it up, but that there were plenty of other UPS stores. As I bent down and picked up the hair, another customer looked at me a bit stunned I let that customer know my previous experience. The the girl told me to get out of there store. I said gladly and I would never be back There were a million other ways to communicate than the route she took. Passive aggressivness in a service environment is BS.

We stopped by the USPS and all I can say is I had an amazing service by the staff. Very helpful…read morespecially when you are renewing your passport. We stopped by the postal service a few weeks with no appointment and we got help right away and were instructed on what we needed to do. The staff was courteous but also patient and guide us through the process and we got it done efficiently. Great customer service. I'll definitely continue to visit this location. Plenty of parking around. Until next time. Chao!

I love the US postal service. If you've ever traveled anywhere else in the world you were realize…read morewhat a gem this public agency is. For not very much money you can mail something with confidence that it will arrive at the right address and on time. The staff is always helpful and frequently confined you ways to save money on your mailings. Highly recommend their service!

The Central Office was recommended by the campus director of my school to complete my LiveScan…read morefingerprinting. I haven't had my fingerprints taken in years and the last time, I think I went to the sheriff's office in Marin County and had to return because my prints weren't clear enough. They offer walk-in LiveScan services and the small storefront on the east side of 4th Street was quiet when I dropped by this afternoon. The two employees were chatting pleasantly and greeted me right away when I entered. Rachel spotted the forms in my hand and guessed correctly that I was there to have my fingerprints taken. Sure enough, like I've experienced before, the first try was unsuccessful. I don't have pronounced ridges on my fingers apparently, but they had a gel that she asked me to rub on my hands and the 30 seconds later we were good to go. Second time was the charm! I'm happy to report that my school covered the costs, so I wasn't privy to the charges, but I was in and out in under 10 minutes. I also checked and found that they offer private mailbox services and can ship via UPS, FedEx and DHL, so the next time that I'm on that side of town, I'll definitely remember them!

Lester, in response to your reply, your associate was rude and defensive from the moment I called,…read moreI even thought I had a wrong number with her monotone and rude way of answering the phone and had to call back. I didn't even have time to press her for an answer. She hung up on me. You must not have read my last message to you three weeks ago as I had stated that I didn't care to point the blame at anyone as your employee was rudely defending herself and denying everything. I simply wanted to know what the next steps would be and how to solve this problem but she hung up before I could finish asking that. Then refused to answer when I called back. The last known whereabouts of that package was at your store. You told me in a private message that it was picked up at 2:30 pm but you refused to show me receipts or proof that it was picked up. You failed to answer the questions I had asked in those private messages. You failed to follow up with me to try to de-escalate this problem. But your concern about your associates feelings rather than a customer's satisfaction is very telling. I had every right to be upset. The representative from the FedEx office that I spoke with today even confirmed that you let that package sit there for three weeks. Seems like she knew you've done something like that before. Yes, this case is closed. Mystery solved. You kept our package in your office until two days ago. You can deny it all again and gaslight, but that just makes you look even worse. Please do not reply to me again. *************** I am updating my previous review because I now know what actually happened to our shipment. It's a shame that I had to find out this information on my own rather than from Lester and his associates. A FedEx 2Day envelope containing vehicle registration tags was dropped off at this location on June 16. It was supposed to arrive on June 18 but wasn't delivered until July 9. During that time, my husband and I drove the vehicle from Las Vegas to Boston with expired registration tags because the tags never arrived. We carried DMV paperwork throughout the trip and worried about being stopped in multiple states. While we were traveling, I called this location to ask why the package had not moved. Instead of looking into it, the employee was dismissive, defensive, rude, and abruptly ended the call. After the envelope was finally delivered, I contacted FedEx directly. The representative investigated the shipment and informed me that the package had never left this office and was not picked up until July 7. She also had to apologize on behalf of this office and that a payment was made for $70 for two-day shipping and received it more than three weeks later. The delay itself was bad enough. Being dismissed when I called seeking help was even worse. Had someone taken a few minutes to investigate instead of acting defensive and more concerned about their associate being questioned and ending the conversation, we would have had answers weeks earlier.

I highly recommend this family owned business. They are always super nice and helpful to their…read morecustomers.

Quick notarization! The notary wasn't on site but they were able to get one right away for me! That…read morespeaks volumes about their customer service!

So this is unexpected and unacceptable. I was ripped off by this location I had rented in Vallejo…read moreto save money. Payed in Vallejo and was told it was ok to drop off anywhere. So when I dropped off my rental in the back went to the front dealt with the guy. And what do you know now I owe an additional $255.00 above the 103 I had already paid in Vallejo. Without any words of advice and without asking they charged me. And gave me back the paper work. I asked why so much they said the original location must have messed up but I gotta pay. They didn't ask me anything they didn't offer any help just charged me and sent me on my way. I've already made a complaint to both uhaul locations just to be brushed off and sent to customer services. I doubt I'll ever see that money again. But there customer service at this location is ver off putting and unprofessional. The guys in front really seem like a piece of work. Thanks for the robbery guys. I just had a baby too thats why I renting a truck to get some baby things I need. Now on family with half pay they happily robbed me for a total of $360 for a 41mi drive and 2 hour rental. REALLY AWESOME TO BE PLAYED! EVERYONE WGO RENTS FROM THEM BE CARFUL WITH THESE GUYS. THEY MAY ROB YOU TOO

Great at getting us a quote and being able to help us out in a non emergency but acted in an…read moreemergency situation timing so fast and great to work with so kind too

I was not sure if it was my washer or my drain causing a flood on my floor. Dr Google said " call…read morethe plumber first" so I called these guys. They assured me it was the washer. They were here on time, very polite and respectful. I will call them again if I need plumbing. Try them out!

The Estes company was very accommodating to our needs. Anna in customer service understood our…read moreneeds and coordinated very clear instructions to the driver for our delivery. The driver that was sent out was very professional and went above and beyond what we expected. This business is A+ in customer service.

Oh, my goodness where do I begin? I got no warning this company was dropping (literally) two…read morepallets in front of my garage in a fire lane. They must have thrown the pallets at my garage because they bent the door's inside frame and crushed the lower right corner of its metal. They told me I have no evidence and denied my claim. They were hired by Home Depot yet I never signed a contract with Estes when I bought the bathtub and alcove. I am 70 years old if that matters and weigh 100 pounds. How am I supposed to pick up pallets to take photographs of the door next to them? When we opened the boxes the faux tiles were cracked because of the force that was used to slam them into my garage!