Always have a good experience. Mailing packages isn't always the most phone errand but they make it…read morelight years ahead of some of the other options. It's always quick and friendly.

Quick notarization! The notary wasn't on site but they were able to get one right away for me! That…read morespeaks volumes about their customer service!

This store provides needed services with knowledge and efficiency. I have used them for…read morecomplicated copy jobs as well as mailing and they have always done a good job. It's great to have them in my neighborhood. Mimi B.

Very last minute I needed to complete Live Scan fingerprinting for school paperwork for a state…read moreexam and due to dry hands, the machine at my school could not capture my fingerprints. I called and explained my situation. They were so kind and compassionate and said I could come in to have them completed. I am so thankful that they were able to help me and that I was able to make it back to school, attend graduation, and submit my application for the state exams. Amazing customer service. I highly recommend them.

The manager of this location is always so helpful and kind. She's such a hard worker. I hope her…read moremanagers know what a great employee they have.

The manager is the rudest woman. I've been in a handful of times and every time she has berated the…read moreother women working and talks to the customers with such an attitude and so combative. It's actually wild to be treated with such a lack of respect of customer service. UPS headquarters should step in. Other than that, the workers there are so pleasant and helpful.

This a well run, efficient business. We live near by, and use them over waiting in long lines at…read morethe local USPS. The staff are friendly, and able to help with almost any need that customers may have. My wife and I needed new photos in order to renew our passports. The owner helped us, and she was thoroughly enjoyable. She knew her stuff, helped us out and made small talk about traveling. We appreciated her attention to detail, and her friendly manner. If you need to mail.ship an item, I would recommend the UPS Store on College Avenue. You may pay a little more than the USPS, but the friendly customer service are worth a few extra duckets.

Dont shop here unless you have cash for small purchases. Horrible customer service made to feel bad…read morefor not having cash.

Susan and the entire team at A&M Center are absolutely wonderful! I use their mailbox rental…read moreservice, and they consistently go above and beyond to make everything easy and convenient. Everyone is incredibly friendly, helpful, and genuinely cares about the people they serve. What really stands out is the personalized attention. Susan and her team make you feel valued, not like just another customer, and they are always willing to help whenever something comes up. Their kindness, reliability, and level of customer care are truly exceptional. They are also incredibly supportive of the local community, and it shows in the way they run their business and care for their customers. A&M Center really feels like the kind of local business that makes Sebastopol special. I'm so grateful to have found them and can't recommend Susan and her team enough. If you're looking for mailbox, shipping, or office services with genuinely wonderful people behind them, A&M Center is the place to go!

Gotta love a local owned small business! Susan knows the shipping world inside and out and I…read morealways feel confident she'll get my stuff there safe and on time. Whether it's last minute gifts or cases of local wines she's never let me down! Her staff is friendly and knowledgeable and feel like they really want to give the great service you hope to find at a local business. You won't regret going with A&M center!

These folks are great. Extremely helpful. Had the privilege of working with a young man named…read moreCarter. I highly recommend this location. Nice folks. Great service.

Even when you pay extra for certified or priority it sits in their facility for almost a week and…read morewhen I called to see why- Kitty was rude and wasn't listening to me all while she said I wasn't listening to her. She's been claiming she's "new" for a few months to explain why she doesn't know the system there. It's not so convenient anymore so I said I won't go back to use them. She was totally ok with losing a customer too.

Needed to mail a prepaid UPS box. Called to make sure I could drop it off. The girl on the phone…read morewas super sweet and she made it very easy.

This UPS branch always helps get my needs done with shipping! Convenient location, clean space,…read moregreat customer service.

the people at this UPS location were very helpful with my Pirate ship label- you should ask them…read moreabout pirate ship , it is a great way yo save a huge amount on shipping and UPS would love to show you how to take advantage of it. Im sure they would never discourage their customers from saving money!

I had a custom oak sign that I needed to ship to my cousin in Oregon that was about 3X4 ft sq. My…read moreson had made it as a surprise Birthday gift and he warned me that shipping it might be problematic as it was oversized and quite heavy. I took it here and they took one look and said " No Problem at all"! I had an errand to run and they were busy, so since it was only around 2:00, I asked if I could just come back before 6:00 and settle up. They said, "Fine", and I went off to buy a small chest of drawers and a desk chair in Santa Rosa. All went fine and I was on my way back by 3:00, when, as I was tapped on my left rear bumper as I turned right by a box truck who kept on going, but he pushed me up onto a curb and blew my right front tire out. I limped off of Piner, around the corner into a church parking lot to inspect the damage and the tire was shredded! The wheel seemed OK, so I called AAA, who arrived in fifteen minutes, but had to unload all the furniture to get to the tire! He said "Not to worry, you wouldn't believe what I have seen in people's trunks!" Then my husband arrived and tested it for alignment, and I told him I needed to get back to the UPS store by 6pm and it was 5:45! I raced back,but was fifteen minutes late!! I wrote a note explaining WHY I was late and used bandaids from the car first aid kit to tape it to the front door so they would not think I was a deadbeat and said I would be back the next day to pay up, knowing this was a big job and they earned their money! They called the next day saying they got my note and not to worry, the only thing was, because they had to close out the accounts from the day before, I would now have to pay with cash instead of a credit card. No problem--I was going to pay with cash all along any way, but she was nice enough to give me a heads up, just in case. Really good customer service. I got there as soon as I could, and paid up, apologizing profusely, and they kept saying they weren't worried, as long as I wasn't hurt. I was fine. They must have spent all afternoon packing that sign, because they said it would get there on Tuesday, but it actually arrived on Monday! My cousins were nice enough to video the entire unpacking process, and OMG! We had discussed that it wouldn't need much, since it's just a solid oak sign, but it was double wrapped in large bubble wrap and taped. And then wrapped around in cardboard, and taped, and then put into a custom made box! They did a beautiful job! It took Rick seven minutes with a utility knife to get it out of there AND he loved it! So I am eternally grateful for their customer service as well as their expertise. I have been recycling my peanuts, air pillows and bubble wrap there for ages, but this is the first really BIG shipment I have made. I usually just drop off a little package. This was ginormous...and I am SO grateful. I tried to post a picture of the sign, but I guess I'm not that tech savvy...

While waiting in line at the UPS Store, Sabrina addressed the crowd in a very professional manner…read moreand reassured us that they would get to each of us as soon as they possibly could. She empathized with us and reassured us that we were a priority and that they were doing the best that they could.

Worst employee ever. I am disabled senior and needed to print from my phone. Rude employee walked…read moreme to a printer and pointed to a sign. Offered No help!!I will never go to this office again. She is a disgrace to your good name!

Came in to make some color prints from a PDF on a thumb drive. The clerk was so nice and personally…read moreguided us through using the machine. When there was a glitch, he offered to print the rest for us, and even gave us a box. Fast, friendly, and the quality was crisper than we could do at home.