The most amazing customer service . Roy, the owner, was very helpful and very accommodating. I…read morewould recommend to all and especially for shipping a few bottles of wine . Thank you Roy for all of your help. Much appreciated

Staff was very helpful with good advice on packing. The price was more than reasonable. I will use…read morethem anytime I need to ship. I was so impressed!

Always have a good experience. Mailing packages isn't always the most phone errand but they make it…read morelight years ahead of some of the other options. It's always quick and friendly.

Quick notarization! The notary wasn't on site but they were able to get one right away for me! That…read morespeaks volumes about their customer service!

This place will not take your Amazon returns unless they have a label…read more Amazon has an option for UPS to pack your items for you, but this place does not allow that option. Just heads up!

This is a good spot for moving supplies. Lots of variety and everything is in stock. You can get…read morelarge packing paper in 30lb roles. They are very helpful. I will go to this place rather than other self-moving companies from now on. Good deals on boxes and paper.

Always always always have great experience the same people and same service= reliable, fast.read more

The staff were rude and unhelpful while I was trying to drop off a package. Go to a different…read morelocation.

Adore this local shop. They recycle, love dogs, and always have happy people working behind the…read morecounter. Thanks for being in Santa Rosa!

Lester, in response to your reply, your associate was rude and defensive from the moment I called,…read moreI even thought I had a wrong number with her monotone and rude way of answering the phone and had to call back. I didn't even have time to press her for an answer. She hung up on me. You must not have read my last message to you three weeks ago as I had stated that I didn't care to point the blame at anyone as your employee was rudely defending herself and denying everything. I simply wanted to know what the next steps would be and how to solve this problem but she hung up before I could finish asking that. Then refused to answer when I called back. The last known whereabouts of that package was at your store. You told me in a private message that it was picked up at 2:30 pm but you refused to show me receipts or proof that it was picked up. You failed to answer the questions I had asked in those private messages. You failed to follow up with me to try to de-escalate this problem. But your concern about your associates feelings rather than a customer's satisfaction is very telling. I had every right to be upset. The representative from the FedEx office that I spoke with today even confirmed that you let that package sit there for three weeks. Seems like she knew you've done something like that before. Yes, this case is closed. Mystery solved. You kept our package in your office until two days ago. You can deny it all again and gaslight, but that just makes you look even worse. Please do not reply to me again. *************** I am updating my previous review because I now know what actually happened to our shipment. It's a shame that I had to find out this information on my own rather than from Lester and his associates. A FedEx 2Day envelope containing vehicle registration tags was dropped off at this location on June 16. It was supposed to arrive on June 18 but wasn't delivered until July 9. During that time, my husband and I drove the vehicle from Las Vegas to Boston with expired registration tags because the tags never arrived. We carried DMV paperwork throughout the trip and worried about being stopped in multiple states. While we were traveling, I called this location to ask why the package had not moved. Instead of looking into it, the employee was dismissive, defensive, rude, and abruptly ended the call. After the envelope was finally delivered, I contacted FedEx directly. The representative investigated the shipment and informed me that the package had never left this office and was not picked up until July 7. She also had to apologize on behalf of this office and that a payment was made for $70 for two-day shipping and received it more than three weeks later. The delay itself was bad enough. Being dismissed when I called seeking help was even worse. Had someone taken a few minutes to investigate instead of acting defensive and more concerned about their associate being questioned and ending the conversation, we would have had answers weeks earlier.

The service here is always exceptional fast and convenient…read more No hassle waiting in line. Great place to purchase cards, drop off UPS , and mail. No need to go to the post office for me.

The service is always exceptional here and everyone working here is knowledgeable and friendly. The…read moreservice is fast so it's very convenient and always a great experience. I love that they are a veteran owned small business and it's such a great place for so many reasons. They have custom apparel and local products and gifts as well, which I love. I had to have something notarized and this was a seamless experience and the cost was very reasonable. Highly recommend them if you need anything notarized.

This UPS branch always helps get my needs done with shipping! Convenient location, clean space,…read moregreat customer service.

the people at this UPS location were very helpful with my Pirate ship label- you should ask them…read moreabout pirate ship , it is a great way yo save a huge amount on shipping and UPS would love to show you how to take advantage of it. Im sure they would never discourage their customers from saving money!

I have been using this UPS location to handle my mail while traveling since 2019, and they have…read moreprovided exceptional service. Sierra and Garrett (apologies if my spelling is wrong) make every interaction smooth and pleasant, proactively alert me when my box is full, and always find the best shipping rates for my mail to the east coast. At a time when good customer service seems rare - with automated systems, offshore call centers, and AI replacing human interaction - this UPS location stands out. Sierra and Garrett's genuine warmth, efficiency, and commitment to helping their customers reminds me that excellent personal service still exists. Their work deserves recognition, and I'm grateful for their consistent care and attention.​​​​​​​​​​​​​​​​

I'll be honest-- I have never had a bad experience at this UPS Store! Everyone who works there is…read moreextremely efficient and knowledgeable. I do have to admit that Riley is my favorite. I often have to send packages overseas and he makes this experience so easy as he is an expert in all things global. I believe he is also a licensed notary! It is worth the drive if you live a little bit farther out. You will not regret it. Thank you so much to UPS and Riley, for all the years of excellent service!!

Can't believe that I never reviewed this Staples. Very clean, well organized store with the special…read moresale items easy to find. I went in yesterday to FAX a document and the person working was very helpful . You get the receipt and then pay up front. I always get my HP ink cartridges either in store or with free shipping to my home. Make sure you recycle your empty cartridges since the bonuses add up to cash you can use in the store. Overall I enjoy shopping here.

I purchased two packages of business card.Stock. came to return or exchange later.I bought inkjet I…read moreneeded laser. For twenty eight dollar purchase, they would only refund me.Seventeen dollars. Packages were brand new and unopened. If you ever plan to possibly return anything at staples, don't go to staples.

Jason and his team were great for our move from SF to Petaluma. I would seriously recommend them…read moreto anyone and will use them if we ever move again. I appreciated Jason's communication and patience in the estimating phase. He provided an estimate promptly, answered all my questions in a timely manner (I had a lot and realized later most of the answers I needed were in his FAQ, thanks for being patient with me ), and was flexible when I needed to change the date last minute. I had reached out to several different moving companies and would say Jason was the most affordable option. On move-in day he and his team arrived on-time and got to work immediately. Since we were previously living with roommates our stuff was scattered between a few different rooms of the house. I was worried that would be confusing but they were on top of it! Some of our stuff was not packed well (including some delicate items) but they brought some gear and moved it with no issues. Upon unpacking we were impressed that not a single thing was broken! They also did a great job with our large TV. 10/10 would recommend.

Jason was incredibly accommodating from the start, allowing me to change my move date without an…read moreadditional charge. He was very helpful answering all my packing and prep questions. The day of the move, Jason and his two guys showed up right on time and got right to work. They worked really well as a team, were good communicators, offered helpful suggestions, were careful and unflappable, and made a pretty challenging move (on a 90 degree day) go smoothly. As hard as moving is, they honestly made it a much less stressful experience. It's a really pleasure working with capable service providers like Jason and his team.