Quick notarization! The notary wasn't on site but they were able to get one right away for me! That…read morespeaks volumes about their customer service!

Always have a good experience. Mailing packages isn't always the most phone errand but they make it…read morelight years ahead of some of the other options. It's always quick and friendly.

Adore this local shop. They recycle, love dogs, and always have happy people working behind the…read morecounter. Thanks for being in Santa Rosa!

Lester, in response to your reply, your associate was rude and defensive from the moment I called,…read moreI even thought I had a wrong number with her monotone and rude way of answering the phone and had to call back. I didn't even have time to press her for an answer. She hung up on me. You must not have read my last message to you three weeks ago as I had stated that I didn't care to point the blame at anyone as your employee was rudely defending herself and denying everything. I simply wanted to know what the next steps would be and how to solve this problem but she hung up before I could finish asking that. Then refused to answer when I called back. The last known whereabouts of that package was at your store. You told me in a private message that it was picked up at 2:30 pm but you refused to show me receipts or proof that it was picked up. You failed to answer the questions I had asked in those private messages. You failed to follow up with me to try to de-escalate this problem. But your concern about your associates feelings rather than a customer's satisfaction is very telling. I had every right to be upset. The representative from the FedEx office that I spoke with today even confirmed that you let that package sit there for three weeks. Seems like she knew you've done something like that before. Yes, this case is closed. Mystery solved. You kept our package in your office until two days ago. You can deny it all again and gaslight, but that just makes you look even worse. Please do not reply to me again. *************** I am updating my previous review because I now know what actually happened to our shipment. It's a shame that I had to find out this information on my own rather than from Lester and his associates. A FedEx 2Day envelope containing vehicle registration tags was dropped off at this location on June 16. It was supposed to arrive on June 18 but wasn't delivered until July 9. During that time, my husband and I drove the vehicle from Las Vegas to Boston with expired registration tags because the tags never arrived. We carried DMV paperwork throughout the trip and worried about being stopped in multiple states. While we were traveling, I called this location to ask why the package had not moved. Instead of looking into it, the employee was dismissive, defensive, rude, and abruptly ended the call. After the envelope was finally delivered, I contacted FedEx directly. The representative investigated the shipment and informed me that the package had never left this office and was not picked up until July 7. She also had to apologize on behalf of this office and that a payment was made for $70 for two-day shipping and received it more than three weeks later. The delay itself was bad enough. Being dismissed when I called seeking help was even worse. Had someone taken a few minutes to investigate instead of acting defensive and more concerned about their associate being questioned and ending the conversation, we would have had answers weeks earlier.

Susan and the entire team at A&M Center are absolutely wonderful! I use their mailbox rental…read moreservice, and they consistently go above and beyond to make everything easy and convenient. Everyone is incredibly friendly, helpful, and genuinely cares about the people they serve. What really stands out is the personalized attention. Susan and her team make you feel valued, not like just another customer, and they are always willing to help whenever something comes up. Their kindness, reliability, and level of customer care are truly exceptional. They are also incredibly supportive of the local community, and it shows in the way they run their business and care for their customers. A&M Center really feels like the kind of local business that makes Sebastopol special. I'm so grateful to have found them and can't recommend Susan and her team enough. If you're looking for mailbox, shipping, or office services with genuinely wonderful people behind them, A&M Center is the place to go!

Gotta love a local owned small business! Susan knows the shipping world inside and out and I…read morealways feel confident she'll get my stuff there safe and on time. Whether it's last minute gifts or cases of local wines she's never let me down! Her staff is friendly and knowledgeable and feel like they really want to give the great service you hope to find at a local business. You won't regret going with A&M center!

This store provides needed services with knowledge and efficiency. I have used them for…read morecomplicated copy jobs as well as mailing and they have always done a good job. It's great to have them in my neighborhood. Mimi B.

Very last minute I needed to complete Live Scan fingerprinting for school paperwork for a state…read moreexam and due to dry hands, the machine at my school could not capture my fingerprints. I called and explained my situation. They were so kind and compassionate and said I could come in to have them completed. I am so thankful that they were able to help me and that I was able to make it back to school, attend graduation, and submit my application for the state exams. Amazing customer service. I highly recommend them.

These folks are great. Extremely helpful. Had the privilege of working with a young man named…read moreCarter. I highly recommend this location. Nice folks. Great service.

This ups store was listed as the closest place I could return my order (on my email confirming my…read morereturn) but when I got to there I was told they don't do happy returns. They told me all ups stores get listed as a happy return option and there is no way they can stop that. Super weird and frustrating. Staff member was nice though which is why it's getting any stars from me.

The most amazing customer service . Roy, the owner, was very helpful and very accommodating. I…read morewould recommend to all and especially for shipping a few bottles of wine . Thank you Roy for all of your help. Much appreciated

Staff was very helpful with good advice on packing. The price was more than reasonable. I will use…read morethem anytime I need to ship. I was so impressed!

No FedEx office in town?! No problem! Bring any FedEx packages here and they'll ship them for you!…read moreThey can help with FedEx, UPS, and USPS. I've been in twice so far, and both have been positive experiences with short wait times and friendly staff. I went in once to ship a return via FedEx - they scanned it and gave me a receipt and I was on my way. But before I left I saw that they sell packing peanuts, among many other things (packing/shipping-related and not). So I returned to recycle some packing peanuts and they happily accepted them. This newer store is conveniently located in the Big Johns shopping center at the north end of Healdsburg. Park once to ship packages and buy groceries! They have another location in Windsor. Happy to have them in town and I'll definitely be back.

I dropped off an important document and paid for next day shipping. Unfortunately the document has…read morestill not even been retrieved from the UPS access point, the drop off time is listed as four days after the actual date I brought it in, and when contacted I was redirected to a different sister store they had sent it to who said they would not be able to help me find the package. Very disappointing experience.

Needed background check for a job. The guy at desk was kind of rude. No good morning , how are you,…read morehow can I help you. Just a quick" I need an id". When I told him that the workplace only sent me a link for the paperwork needed to do livescan, he replied" we're not a printing service". Well, I know that! But could you do me a favor and print it out at the printer that's right next to you? He sighed loudly and said " this is the one time I do this"... I thanked him. I've been here before and honestly, the employees there are very rude overall. I guess a skill you need to get the job is to be a rude person at heart, but that's just a guess . The lady doing the fingerprints was actually pretty nice (she must've lied on her resume and put on there that's she is a rude person...). Anyway, fringed printing took less than a minute. Came around 1:30 and there was no waiting.

Came in for a live scan with no appointment. There were three people ahead of me but service was…read morequick and efficient. I had a few questions and she helped answer all of them patiently. I would recommend this business and be returning in the future.