I came in yesterday morning to ship a tea set to my sister in Oregon. The clerk was very helpful with packing the box, she got everything packed and I was out the door within 15 minutes. the whole service was very reasonable too. thank you My sister just called to thank me for the tea set it was delivered today ! It shipped so fast ... so impressed read more

I went to this UPS store to return a package to Amazon. I asked for 18" of tape to close the box. They refused, saying that I had to buy a 200-foot long roll of tape (for $6, the same roll on Amazon is $4) or pay them $2 for the tape I needed. By my calculation, they lost a customer for $0.03 worth of tape. read more

I was returning a TV to Amazon that was severely damaged by UPS in delivery. I taped the box shut, but the employee at the desk said that I had to return with a better tape job or pay $2 to borrow their tape. I objected and pointed out that I have done returns to Amazon completely unwrapped and the UPS location or Whole Foods has always taken care of it. At this point the two employees demanded that I leave the store and called the police to have me removed. I returned shortly after with the box completely taped, but they refused to help me and called the police again, so now I must drive 10 minutes to the next closest store. This location should lose their franchise! read more

The UPS Store - First guy who told me I needed more tape and was rude. - Shipping Centers Near Me - Healdsburg, California

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Talk about horrible service. This place used to be so friendly and accommodating, especially for locals. Not any more. They are charging for anything and everything. I needed a piece of paper to drop a quick note in a package. I'm that'll be a $1. Today I bring in my package all boxed up from Amazon but it needed the top taped to close. That'll be $2. I get it if I didn't bring a box or bag or anything. But all i needed was a 6" strip of clear tape. Bad business. I'll never use them for any of their other services because they are just trying squeeze their customers for every penny. Employee wasn't even friendly about it. Was just like yeah I'm serious! If I could give a zero star review I would. Do better, be better UPS. Teach your employees about customer service! read more

TERRIBLE! This UPS store does not merit one star. I am reluctantly giving one star simply to post this review and WARN other customers. Take your business to another location! 1. The UPS Store #2566 Healdsburg consistently refuses to scan return QR codes presented on a mobile device, insisting instead that customers provide a printed copy. This practice is inconsistent with standard procedures at every other UPS location I have used across multiple states. 2. The UPS Store #2566 Healdsburg charged me $5 to print a QR code that was already displayed on my cellphone. Additionally, the store charges for taping labels or sealing packages--services that other UPS locations routinely provide at no additional cost. These practices are inconsistent with typical UPS Store policies (where pre-printed labels are placed in a plastic sleeve at no additional cost). 3. On multiple occasions, store employees have failed to scan all returned packages or provide accurate receipts. My family has documented instances where three packages were dropped off, but the receipt reflected only two. This issue is particularly concerning because a previous return was never received by Amazon, resulting in a cancelled refund and a charge for the unreturned item. 4. The UPS Store #2566 Healdsburg has repeatedly allowed returned packages to sit inside the location for several days without being processed. After noticing that my Amazon return status had not updated, my sister went to the store and found my packages were still stacked in a corner three days after drop‑off. 5. The customer service at this location has been consistently poor. Employees have demonstrated a lack of training, empathy, and professionalism. 6. Due to the repeated negative experiences, I will no longer be using The UPS Store #2566 Healdsburg for any services. I would rather spend money they would charge me on gas to drive to Windsor or Santa Rosa! read more

Rude and unhelpful. Became hostile when asked for 12" of packing tape to seal top of opened box for Amazon return.

Wow... what a ripoff! If you fly in and out of the Santa Rosa airport, you likely know that cases of wine fly for free on Alsaska Airlines, to several cities. Unfortunately, getting them packed is far from free. My husband and I had gone to several wineries over the weekend, buying a bottle or two at each winery. Our flight out was on Monday morning and we stopped at the UPS store to get them packed for flight. When we arrived, they had only one 12-pack left. Luckily, we had exactly 18 bottles, so we purchased a 12-pack and a 6-pack. I will say that the guys working at the store we efficient and quick. Then I saw the register: $55 for the 12-pack and $35 for the 6-pack... for cardboard and styrofoam!!! I would have shopped around, but we had to get to our flight so had no time. We later learned that the other packing shop in town is much, much cheaper. Truthfully, next time we will simply bring out own and save $100. My opinion is to avoid this place at all costs. read more

These guys are the nicest people I go there weekly to print sales sheets and the staff treats me and the other customers ahead oh me so well. Regardless of other negative reviews of people who can't afford tape! read more

Quick drop off of an Amazon return before the Passport to dry creek valley crowd shows up Painless! read more

Thankful to have the UPS Store in Healdsburg. It's located in the Vineyard Plaza Shopping Center (about midway between Safeway and the Dollar Tree), and there's always parking in the large lot. We probably go there once a month to return online orders or ship packages, and it's always a quick and efficient process. They sell printing and packing materials, and more. And they offer shipping, printing, and faxing services. And, they are now open on Sundays! read more

The UPS Store - Open Sundays (August 2022) - Shipping Centers Near Me - Healdsburg, California

I had an amazing experience here the other day. I needed help sending out a package to my niece and I had a wonderful young lady help me. She was very attentive and very patient with me. Thank you to Andraya for all the help. The store is very clean as well read more

The new ownership is really killing a small town UPS. Just got charged $8 for the staff to box and tape a package. A package they had me package myself. I know there is inflation, but isn't that part of their jobs and what a company pays their employees for? Absurd. Update: I didn't see them tape up the box. When the package arrived they had taken it out of the new box and put it into an old box. Paid $20 for a new box, their "packing labor", and "packing materials." For them the switch out to an old box and not use any packing materials. Total scam of a company. read more

Only reason they get two stars is because the employees were nice. I needed to send a few documents overnight to a PO Box and the only way to do that is USPS. They said they have USPS flat rate envelopes but they failed to mention that they cost more than double the price. When you go to USPS a priority mail flat rate envelope is $8.95. At this UPS store they charge $19.60. When you go to USPS an express mail overnight flat rate envelope is $26.95. At this UPS store they charge $58.97! The worst is that they didn't tell me this until everything was printed out and on the envelopes. When I told the manager/owner that these prices are grossly higher than at USPS he didn't believe me and said "I don't think that's correct" Look it up, the rates are clear online. read more

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Today my caregiver went to the UPS store in Healdsburg to send a package for me. The male clerk was totally abusive to my caregiver/friend. Being an indifferent employee was just the beginning of this disgusting encounter. Another employee, as well as other customers, observed his behavior and were sympathetic to my caregiver. She ended up having to go to the Windsor office where they assured her that she was the 3rd customer this week to leave the Healdsburg location in favor of driving 6 miles away to Windsor. Retraining does not seem to be a viable option. read more

I had 7 boxes of old records that needed to be shredded. I read on line information and called to make sure. Real person was professional, positive, gave me the same informaiton that is on line and explained the process etc. I arrived at the store and the manager had an impressive dolly he used to bring the boxes from my car to the store. I watched him weigh each box, plus he verbally repeated the weight and how much each box would cost. There is a discount for certain poundage which he told me about. He rang up the total as I had expected, no hidden costs. Process was professional, quick, close to home, and completed. read more

Talk about ABOVE and BEYOND! So grateful to Raj. Even during a very busy day, when my check fell out of a very important envelope to renew government documents, he hustled after the USPS mail person after repacking my envelope, then TOOK it over to the post office when he couldn't catch them. He texted me to notify since I was in a meeting and unable to answer and just HANDLED it! I'll never go anywhere else. I should also say, that in addition to it being a very busy day, Raj was clearly training at least 2 new people and was doing so seamlessly, kindly, and still kept things moving smoothly while doing so. Such amazing service!!! read more

The incompetence and rudeness there is astounding. Shout out to Yuri for worst customer service ever. Thank goodness Healdsburg has a great shipping option next to Big John's. read more

This store is awful. I own a couple businesses in town and sometimes have to go to drop off a package if we aren't expecting a driver to stop by in the near future. For years there has been a back and forth of them sometimes allowing packages that need a signature and sometimes not. I just tried to go today and the woman working was adamant that they never sign the paper and only a driver can sign for it. Two weeks ago I dropped it off no problem and even called ahead to confirm they could because of their terrible back and forth behavior. I don't care what the policy is. Do or don't sign it, but be CONSISTENT! Edit in response to the owner: I understand what it says on the paperwork, but we have had workers at the store sign it about half a dozen times. It's always made it to its destination with no issue when they do. Please make sure they understand to say no to everyone so there are no mixed signals. read more

I wrote a review on 2/1123 regarding them never answering their phones, but I was WRONG! I was dialing the wrong number. Sorry about that comment. I did find out that they weren't going to reimbuse me the difference between the 1st and 2nd day delivery. They said that the information regarding that was in the fine print? read more

A Ups store in wine country that doesn't ship wine. Waste of space. Just go to Wine country shopping

This location is great! Professional staff & the ladies working there are always so helpful!

I went to the Healdsburg ups to have some map schedules laminated today. All I needed was for 12 different small maps to be put back-to-back in pairs of 2 each per lamination. 6 pair, which should only have taken up 2 large sheets only. I've had it done with the previous owners before who were great. What I got instead was 2 of the smaller maps was laminated with their largest sheet which should have fit an extra 2 pair (or 4 more maps) with the rest being done the same. In total, they used more than twice as much laminate sheets needed. When I got them back, they had cut out the schedule bus stop arrival times passengers depend on seeing as well as the schedule were not lined up back-to-back and uneven. Also, the laminate was coming apart at the corners and sides and sliding out of the sheets. When I demanded a refund, the owner told me she wouldn't do that and told me to leave the store. I let her know I was filling a complaint with the corporate office, which she told me to do because I wasn't getting reimbursed. So right in from of her I called UPS customer service and talked to the area manager, who set her straight and I was refunded my $43, which by the previous owners cost me a little over $28 to do the same job. So I recommend if you are not happy with this new franchise owner? Call their area manager, Ben. He was awesome, and he returned my phone call within 1/2 after I left the store when I informed him that I was filling a complaint with the BBB. read more

The staff at the Healdsburg UPS store is always smiling and very friendly. The store is extremely helpful for those of us working out of town that need items shipped to and fro as well as copies made. read more

I am stunned to see any recent negative reviews about this business. When the previous owners had this business, I quit using their services, as it was terrible. The current owner and her staff are THE BEST! They are all very attentive, efficient and always go the extra mile. They are consistent of being cognizant of cost and making sure they are providing the best value. It is one business I actually look forward to patronizing. read more

Great spot for passport photos, especially kids - kind, patient, friendly, and efficient.

I am a mail store owner myself, and when I'm in Healdsburg I use The UPS Store! Laura and her team are always attentive and professional. They are always busy (locals use them daily), but they seem to always get you in and out in flash. I wouldn't trust shipping my valuables with anyone else! Thanks to the staff for relentlessly working throughout Covid! read more

My first time doing a return and I simply just wanted to buy the packaging and ship it it back to the address I ordered clothing from. The sweet girl was reading my return form, and this old rude ass lady name Laura comes up to her and says "do you need help?" When the girl was simply just reading the return form. Laura says do you have the return label and I said no and she throws the paper return form back to me and walks away saying they can't do it.... read more

Everytime I go into this UPS store, the workers are downright rude They seemed really bothered to assist customers Even the lady who's supposedly the manager read more

I went into the store this morning to do a return, package was all ready to go. Two team members were at the back table helping a couple with documents. I understand they were assisting other customers but I was not greeted or acknowledged at all (even with the door alarming them that someone came in). I waited for about a minute until a male team member came out. He had a serious look and didn't say anything. I said "hi" and his response was "put it down." I was surprised by his tone so I said "really?". He said "yes put it down on the table" (still with an attitude and I felt very rude for no reason). I was taken aback and responded, "I'm not doing this with you if you're going to be rude", I set the box down and walked away. There is no reason to be blatantly rude to people. This was incredibly frustrating, especially since I was just needing a simple return transaction. Please train your team better kindness & decency in customer service. read more

I brought two SMALL packages as per Amazon's instructions for the UPS store to return. I was told I had to buy a box. No problem. The box they were to SELL to me was no larger than a shoe box and the girl behind the counter informed me it would cost me $17.00. When I asked why so much, I was told she also had to put tape on it, as if that was to justify the amount. When I phoned Amazon and informed them of this action I was told UPS was not supposed to do that. Obviously UPS store was trying step outside their guidelines with Amazon and just trying to profit from my return. Amazon was shocked by their treatment, offered me full refund without the need to return the items and has scheduled a talk with the UPS store about their actions. read more

If I could offer a -0, I would. We recently used this store to ship a package to Chico, which we wanted there by April 28--the day of a birthday. Her staff assured us the box (shipped with them Thursday a.m.) would arrive on time ON SATURDAY. The staff recommended USPS shipping based on the fact that the birthday package was wrapped in brown shipping paper--something not an issue at the Santa Rosa store but UPS won't take them now apparently. Why they couldn't just shove it in a UPS box is anyone's guess. The package still has not arrived at its destination. It completely missed the birthday, and it is looking like it may not even get there until Tuesday. Seven days. I could have ridden my bicycle to Chico and delivered it faster, and my bike is a 3-speed! What really adds salty icing to the fruitcake of this awful experience is the manager. When I ran the tracking number Friday morning, I instantly saw that USPS had the package marked for Monday delivery. I immediately contacted the store because this is not what we were told to expect. The manager offered NOTHING. Only to say: "we are so sorry your package did not arrive on time. It doesn't happen often, but the postal system is not fool proof" when the package was STILL in San Francisco. It's like she copies and pastes this response into email whenever there is a complaint. No offer to call USPS to ask them for help in seeing if she could get the package expedited--telling them that her staff made a mistake. Instead, she kept pushing back at us like it was our fault for believing what her team promises. What idiots we are for thinking her staff knows what they are doing when customers specifically tell them a package has to be to a destination by a particular day. The manager's answer: "The post office delivery times are their expectations but they don't really stand behind them with any re compensation." Are you kidding me? And the staff recommends this delivery? I have mailed packages to Chico from other Santa Rosa stores without an issue. They always arrive on time. Amazon even manages to get packages to Chico on time. We would have used Federal Express if her staff had warned that the package would not arrive by Saturday. The manager refuses to take any responsibility and defends her staff because "we are Shipping People trying to do the best we can." Um no. No, you are not. You are in the "I take no responsibility for the service we did not provide and I won't help you because it will infringe on my weekend plans" people. (I also shared this review with Goolge because I am still mad). read more

The staff were really friendly and helpful in finding packaging and shipping a package.

This UPS store has always been professional, efficient and great with details. Their staff is great and I especially appreciate the notary services. Thank you! read more

Haven't used the printing/copying services here but the notary services are absolutely abysmal. Went in to get a document notarized for application of a emergency child passport. The notary signed the document with three different dates: June 26, 25 and 24 (it was actually June 26)! Yes, I should have checked the dates before I left but I just checked the signature, assuming that writing the date three times within 60 seconds that they'd be correct. The mistake cost me a trip to San Francisco: four hours of driving and 90 minutes sitting in the San Francisco Passport Agency. The $15 refund doesn't even get close to compensating! read more

I think its important to patronize local companies well, at least local franchises run by the whole family. And this UPS store I believe, is run by a family, or at least close friends. You get the feel when you walk through the door. Very friendly to customers and amoungst themselves, but incredibly slow. I came in with a USB to print off some concert tickets after my printer jamed at home. I had to wait ten minutes while two people boxed up four bottles of wine for some outta towners all the while two other people were having lunch in the back. When the woman finally attended to me, she didn't give me a price for the ONE SHEET of paper it would be. She simply took the USB and literally, ten minutes later came back with the copy. I couldn't believe she took so long to find the document, I rather thought she was snooping through the rest of them! I asked how much it would be and she charged me $2.50 for one stinkin' copy! I said Wow, thats alot. Her reply was: "Its the computer time, we charge for the work". I couldn't believe it. Why should the customer have to pay for staff who don't know how to work a computer quickly? And for one copy? Was it so long ago that copies were $0.05? Geez.... I'd go to Kinkos if I were you. read more

I just wanted to comment on the new ownership at the UPS Store in Healdsburg, especially to Raj, what a great experience. He truly helped me in every way, from re-packaging my package and making me feel good. Nothing like it on a Wednesday morning, they are the best! Great service, great smile, very helpful in every way! Thank you Raj! read more

Nothing but nice and helpful. I called ahead to make sure they had what I needed. When I arrived, they promptly greeted me, answered all my questions and I was on my way. Great service! Thank you! read more

Wow....attitude. Went in to get a simple doc notarized. The notary was bent out of shape because she hadn't had time for her lunch or some such thing. I am sure it is a major travesty but not my problem. she muttered to herself about this personal trauma, had no interest in our doc, was clearly going to grudgingly do the work so finally I just took it and left. I don't know if any of the other workers standing watching this was the manager....I hope not, because they did nothing about it. read more

Wow! I've never experienced anything like this before. I had to mail a few things while in town for work a couple weeks ago. The owner actually refused service to a handicapped gentlemen. After he waited on crutches for over 10 minutes she told him he would have to wait at least another 10 minutes and go to the back of the line. What a world.. read more

I agree with the negative reviews, particularly of the owner. Also would give negative stars if I could. For some reason, the owner feels that it is ethical to confiscate packages that customers have sent through her facility. Guess it makes it a lucrative venture! A sorry excuse for a business owner, unfortunately. read more