These folks are great. Extremely helpful. Had the privilege of working with a young man named Carter. I highly recommend this location. Nice folks. Great service. read more

I don't mind paying for things that are appropriately priced...but $2 for each shipping label, and $2 to tape up my box without asking was too much! I had tape in the car I could have done it for free no communication $9 but the shipping was paid for by the seller. I asked how much it would be and one person told me six but when the older lady rang me up it was $9 I think she gouged me. I've never been charged $2 for each shipping label ever! Guess I'll go to the 4th Street downtown next time $9!! I thought six was kind of high. read more

Unable to provide me with a large enough box to use for an irregular-sized package, the post office referred me to Pak Mail for what I needed. When I walked into store's lobby, however, it was immediately evident that they didn't have what I was looking for amidst their regular inventory. Despite this, the clerk was understanding of my needs and made an effort to find something that suited my specifications. He also took the time to help me make sure my items were packaged properly, as I had concerns about issues with the box that may arise in transit due to potential mishandling. Fast-forward to checkout: Turns out, my package was going to cost a steep price to ship through Pak Mail's shipping partners. Instead of taking advantage of my circumstances (and my would-be empty wallet), the clerk recommended I take my package back over to the post office and ship via USPS, so as to help me save on the overall shipping cost. The experience I had was a prime example of exemplary customer service and conventional human-to-human empathy; you can't get that brand of excellence anywhere else. Call me old-school if you want, but there's just some things all these apps and instant-gratification services will never be able to replace -- like visiting your local postman. Thanks a million, Richard -- you're the man. read more

Pak Mail - Huge, odd-sized box -- filled with a delightful amount of packing-peanuts; a secret-menu item, courtesy of the store's clerk, Richard. - Notaries Near Me - Santa Rosa, California

I have been using Pak Mail for years and have never had any issues at all. Fast reliable convenient and nice staff. They go out of there way to make sure that people get what it is there looking for. Great service great location I just can't think of one neggative experience in the 15 years or so that I have been using them. Check em out.. read more

Stopped in here to Fax documents for reimbursement from the wildfire expenses. I went to UPS first and it's $3 for the first page!! Why for long distance like in the old days when it cost more to call long distance - no. The guy / owner was very friendly and it was $1/page - works for me, and they have everything there you need. This is where to go to fax from now on. read more

What a terrible business! I came in after calling the business first, to ship a package, and the front desk help people were terrible! One associate was in training, so I understand a "little" bit more hassle, but not a wait time of a half an hour when nobody else is ahead of you in line. I was asked which shipping method I would like, and I chose the cheapest option; $29 after about 30 more minutes, and moving other customers ahead of me while I was the first one in line, they finally arrived at a price of $78! I told them they had made a mistake, and I wanted the first and lowest option. They informed me that $29 is the actual price, but their "up charge" results in a $78 price tag! Frustrated after waiting so long, and on my lunch break, I had no choice but to comply. Zero stars for this place; absolutely terrible business model! the lady that was "helping" me was name Yolanda. read more

I went in there looking for boxes and other moving items, in order to help my brother and his family move homes. What I found was a gentlemen, that was not only very accommodating and helpful, but extremely kind. I walked out with exactly what I needed and the sense that I had met one of the better humans I'm going to encounter in my life. Here to wish him a happy retirement and leave a glowing review of his business. Thank you again. read more

I agree with Diana K below. Do not use Pak Mail! They sell insurance. Your property gets damaged and they won't honor the insurance that they required you to buy) in my opinion, they are dishonest and ripping people off with this insurance scam! Do not us Pak Mail. read more

Britney was amazing. She helped us ship 3 1/2 cases of wine and made sure boxes were secure, wine was insured and did so with a smile.

Richard is a wonderful guy goes above and beyond for all your needs. Hes extremely nice and always makes you smile read more

I just came back from AIM on Stony point road because the guy that runs that place is so rude and nasty. So I went all the way across town to pak mail. Nicest guy ever working there. He seemed excited to see me. He asked me how I was doing today. He calmed me down from my other experience and scanned my phone for me. I paid him a tip in cash and was on my way with a smile on my face. I will tell all my friends on Facebook . I will tell my family. Please stay away from that other company on Stony point and come here to pak mail. quick easy and will make your day! read more

So helpful! I went in to mail my passport renewal and didn't have everything I needed. The woman working took the time to help me read my form and even look up the ​information I needed. Thank you! read more

Staff are nice, but business was closed unexpectedly for 3 days. If you pack your own package don't both to buy insurance. 7 pieces of crystal broke and they and UPS won't honor claim. They should tell you about UPS rules if they are offering an insurance package. Won't use them again. read more

Was greeted nicely by Brittney. she was very helpful and knowledgeable and helped me save by suggesting my best shipping options. I noticed that she is bilingual as well which is always great for business. i would recommend shipping at Pak mail. read more

Richard Rocks! He always has a smile on his face, an optimistic, positive attitude, and is so very friendly. I always feel grateful when I leave his store. It's definitely a great business to support. read more

Richard is a very helpful and courteous chap. I rented a private mail box with Pak Mail and was very pleased with the prompt accommodating service. I'd recommend using their services to anyone. read more

Richard is the nicest and most helpful person always and knows his business very well. I have brought many amazon free returns to him and he has always happily helped with me with the returns. Whenever I think of sending something, I think of Pak Mail 1st! Thank you Richard for all you do! read more

Best place in town for Shipping, Keys and awesome friendly service. Postal service and all others. 1/2 the price as the UPS store and twice as efficient. I have become a convert to this place. My boss had me send some docs from here to a client and I was blown away at the staggering difference in price and service I got here. I wish it was as close to my house as the ups store in Rincon valley is because it would have saved me years or hassle and tons of cash. Whether it's for eBay, or personal this is the place to go. I hope he stays around for a long time! read more

Richard helped me with finishing touches to a package I poorly prepared for. Quickly bubblefied a phone for me with little to no charge right before closing. There was no rush or aggressive need to get me out. Thanks will be back for future eBay sales . read more

The epitome of customer service! The most pleasant & productive experience I've ever had shipping during the holidays. I wasn't quite sure what was going to be the most efficient & cost effective way to get my gifts to 3 different locations & in time, but was helped every step of the way & was engaged in a lively conversation the whole time. Will definitely be using this business & recommending it to others. read more

Really can't thank the staff at Pak Mail enough for their help in shipping our 3 cases of wine back home! Super friendly staff and helpful with choices for shipping. If you need boxes and packing for wine shipments this is the place to go. All of our wine arrived intact at home. They provided us with shipping labels and boxes, we packed our wine and dropped off at another location on our way out of town. Great customer service! read more

My go to place - Richard is the sweetest man ever and will always take care of your needs! Not only does he get the job done for all of your packing and mailing and mailbox desires, he has the best selection of cards and keys! I always end up laughing when I come visit, and Pak Mail always has returning customers. I am definitely a forever customer! read more

It just makes my day whenever I go into this mail place to mail something. Everyone especially the owner are so nice and always have a smile. They seem to work hard to make their customers happy. read more

This place is the best!!! The owner is so nice and helpful! It is worth going out of you way to do business here! I will only ship things from this place going forward!!!! Excellent, excellent!!! Oh and they have the coolest selection of keys!!!! :) read more

Fantastic service! I came in at 1:45 PM & they got my International DHL package out by 2pm the same day :)

This PakMail is the BEST. I have brought countless free UPS and USPS returns here, meaning they make no money on those at all, yet every time, and it is a LOT of times, I receive a prompt receipt for my dropoff, a cheerful hello and a thank you. I always come here instead of the post office to mail things. Hardly ever a line, always professional and reasonably priced. Stamps, and the ability to know immediately whether you will ship most inexpensively via USPS, FedEx, or UPS, all at one location. The few times I have had to pay for express shipping due to my own lateness, I have been happy to spend the extra money here. And we get to talk college football with the owner. What could be better? read more

This is my favorite shipping company. Always cheerful and very experienced. I drive by several UPS stores to go here. I highly recommend them! read more

I am new to Santa Rosa and new to using Pak Mail, but they were in a small shopping center where I was and thought I'd just get my package mail since I was so close. Ashley explained that Pak Mail could look up all forms of mailing items, and we could choose the best one. That sounded logical, so gave her my package. The pkg. was being shipped with the state, and having been a long time ebayer, I knew about what it should cost, but was surprised that it was about $15.00 more than I anticipated. I was on a tight time line, so went home and thought about it, and also checked the usps and ups web sites that I normally use and found out I did over pay by $12.00 and $15.00. I called and spoke with Ashley and got nowhere, she hard a difficult time listening to my explanation, and said she " had no control over how Pak Mail charged, and I told her that of course, I thought they should get something for their efforts, but this was highway robbery. She basically said if I didn't like it I could come and pick up my package and mail it myself an another venue, which is what I did. Very poor costumer service, and when I retrieved my box the next morning, the gentleman at the counter was not helpful in any way. I will never use them again, and recommend you check for yourself online to get an idea of the cost of shipping before you let them rob your of hard earned money. read more

I mailed heavy and odd shaped items from the West Coast to the East Coast. The shipment arrived in excellent shape thanks to the wonderful packing and service provided by PakMail. I highly recommend this business. Thank you! read more