I came in right before closing by 15 minutes, I needed to copy and fax. By there being no one…read moreinside except for a delivery guy dropping off a package, I was the only one in line. Jacob is outstanding, polite and willing to go the extra mile for great customer service. He impressed me in our quaint moment. Jacob moves like a knowledgeable skillful veteran, aimed to please and satisfy. I left happy and accomplished. Thanks Jacob!!!!!

Due to proximity to our home, this is our preferred store location for sending packages and/or…read moremaking returns using UPS service. Our experience has been good always. Sending packages is quick and easy.

Adore this local shop. They recycle, love dogs, and always have happy people working behind the…read morecounter. Thanks for being in Santa Rosa!

Lester, in response to your reply, your associate was rude and defensive from the moment I called,…read moreI even thought I had a wrong number with her monotone and rude way of answering the phone and had to call back. I didn't even have time to press her for an answer. She hung up on me. You must not have read my last message to you three weeks ago as I had stated that I didn't care to point the blame at anyone as your employee was rudely defending herself and denying everything. I simply wanted to know what the next steps would be and how to solve this problem but she hung up before I could finish asking that. Then refused to answer when I called back. The last known whereabouts of that package was at your store. You told me in a private message that it was picked up at 2:30 pm but you refused to show me receipts or proof that it was picked up. You failed to answer the questions I had asked in those private messages. You failed to follow up with me to try to de-escalate this problem. But your concern about your associates feelings rather than a customer's satisfaction is very telling. I had every right to be upset. The representative from the FedEx office that I spoke with today even confirmed that you let that package sit there for three weeks. Seems like she knew you've done something like that before. Yes, this case is closed. Mystery solved. You kept our package in your office until two days ago. You can deny it all again and gaslight, but that just makes you look even worse. Please do not reply to me again. *************** I am updating my previous review because I now know what actually happened to our shipment. It's a shame that I had to find out this information on my own rather than from Lester and his associates. A FedEx 2Day envelope containing vehicle registration tags was dropped off at this location on June 16. It was supposed to arrive on June 18 but wasn't delivered until July 9. During that time, my husband and I drove the vehicle from Las Vegas to Boston with expired registration tags because the tags never arrived. We carried DMV paperwork throughout the trip and worried about being stopped in multiple states. While we were traveling, I called this location to ask why the package had not moved. Instead of looking into it, the employee was dismissive, defensive, rude, and abruptly ended the call. After the envelope was finally delivered, I contacted FedEx directly. The representative investigated the shipment and informed me that the package had never left this office and was not picked up until July 7. She also had to apologize on behalf of this office and that a payment was made for $70 for two-day shipping and received it more than three weeks later. The delay itself was bad enough. Being dismissed when I called seeking help was even worse. Had someone taken a few minutes to investigate instead of acting defensive and more concerned about their associate being questioned and ending the conversation, we would have had answers weeks earlier.

This a well run, efficient business. We live near by, and use them over waiting in long lines at…read morethe local USPS. The staff are friendly, and able to help with almost any need that customers may have. My wife and I needed new photos in order to renew our passports. The owner helped us, and she was thoroughly enjoyable. She knew her stuff, helped us out and made small talk about traveling. We appreciated her attention to detail, and her friendly manner. If you need to mail.ship an item, I would recommend the UPS Store on College Avenue. You may pay a little more than the USPS, but the friendly customer service are worth a few extra duckets.

Dont shop here unless you have cash for small purchases. Horrible customer service made to feel bad…read morefor not having cash.

Quick notarization! The notary wasn't on site but they were able to get one right away for me! That…read morespeaks volumes about their customer service!

Always have a good experience. Mailing packages isn't always the most phone errand but they make it…read morelight years ahead of some of the other options. It's always quick and friendly.

I came in to get a document resized/printed and I was greeted and helped by a friendly employee…read morenamed Andrew who was so helpful and kind. He was such a professional, he knew exactly what I needed and perfectly fulfilled my request. His expertise was well worth the price. Thanks Andrew!

Dropped in at the last hour of the evening before closing and had great service from the staff on a…read morerush job. Staff were helpful and showed me ways to do my project and to save money although I didn't choose that route; I appreciate the feedback and information. Much appreciated! Above and beyond. Wish I took their names for this review.

I purchased two packages of business card.Stock. came to return or exchange later.I bought inkjet I…read moreneeded laser. For twenty eight dollar purchase, they would only refund me.Seventeen dollars. Packages were brand new and unopened. If you ever plan to possibly return anything at staples, don't go to staples.

Can't believe that I never reviewed this Staples. Very clean, well organized store with the special…read moresale items easy to find. I went in yesterday to FAX a document and the person working was very helpful . You get the receipt and then pay up front. I always get my HP ink cartridges either in store or with free shipping to my home. Make sure you recycle your empty cartridges since the bonuses add up to cash you can use in the store. Overall I enjoy shopping here.

the people at this UPS location were very helpful with my Pirate ship label- you should ask them…read moreabout pirate ship , it is a great way yo save a huge amount on shipping and UPS would love to show you how to take advantage of it. Im sure they would never discourage their customers from saving money!

I had a post office box here since 2011. Once the owners sold it to stupid UPS ... i'm not paying…read more$500 for a mailbox when I can pay 10% of that anywhere else. I wish them the best but I wish Mail and More was still there. UGH!

Okay...so one star is kinda ridiculous. Its the post office and not a Michelin star restaurant !…read moreIts kinda clean...maybe a bit janky inside but still pretty well kept. Remodel in the future? The workers were very kind and helpful...to everyone in line and even some homeless folks. Great selection of unusual stamps for the holidays and some knowledge about them as well! Great parking

Kara (spelling?) was fantastic! She went way above and beyond to assist me with our business not…read morereceiving our mail while moving between office spots. She showed so much empathy after seeing how depressed I was, and she asked for my number, and then did a deep search to find our mail. She then texted me to let me know she found it and that I could come back to pick it up. She not only made my day, she made my week, and possibly saved my job! If USPS has Employee of the Month, she deserves it! Such a nice, friendly person with exceptional customer service. I wish everybody was as caring as she is. Good job Cara, thank you USPS!!! She is definitely your most valuable employee.

"Robert" assisted me with the the return of my ATT U-verse equipment. If a person can perform this…read moremundane task in an exceptional way...that is exactly what he did! EXCELLENT CUSTOMER SERVICE!!...and all the while, welcoming each and every customer who entered the store. WELL DONE ROBERT!!

Worst employee ever. I am disabled senior and needed to print from my phone. Rude employee walked…read moreme to a printer and pointed to a sign. Offered No help!!I will never go to this office again. She is a disgrace to your good name!

Jason and his team were great for our move from SF to Petaluma. I would seriously recommend them…read moreto anyone and will use them if we ever move again. I appreciated Jason's communication and patience in the estimating phase. He provided an estimate promptly, answered all my questions in a timely manner (I had a lot and realized later most of the answers I needed were in his FAQ, thanks for being patient with me ), and was flexible when I needed to change the date last minute. I had reached out to several different moving companies and would say Jason was the most affordable option. On move-in day he and his team arrived on-time and got to work immediately. Since we were previously living with roommates our stuff was scattered between a few different rooms of the house. I was worried that would be confusing but they were on top of it! Some of our stuff was not packed well (including some delicate items) but they brought some gear and moved it with no issues. Upon unpacking we were impressed that not a single thing was broken! They also did a great job with our large TV. 10/10 would recommend.

Jason was incredibly accommodating from the start, allowing me to change my move date without an…read moreadditional charge. He was very helpful answering all my packing and prep questions. The day of the move, Jason and his two guys showed up right on time and got right to work. They worked really well as a team, were good communicators, offered helpful suggestions, were careful and unflappable, and made a pretty challenging move (on a 90 degree day) go smoothly. As hard as moving is, they honestly made it a much less stressful experience. It's a really pleasure working with capable service providers like Jason and his team.