The UPS Store

Very last minute I needed to complete Live Scan fingerprinting for school paperwork for a state…read moreexam and due to dry hands, the machine at my school could not capture my fingerprints. I called and explained my situation. They were so kind and compassionate and said I could come in to have them completed. I am so thankful that they were able to help me and that I was able to make it back to school, attend graduation, and submit my application for the state exams. Amazing customer service. I highly recommend them.

Family run business great company and work ethic . I go there to mail packages to my grandchildren…read moreand they always take the time to mark sure everything is packed well and the girls will get their gifts from nana.

Pak Mail

4.3

I don't mind paying for things that are appropriately priced...but $2 for each shipping label, and…read more$2 to tape up my box without asking was too much! I had tape in the car I could have done it for free no communication $9 but the shipping was paid for by the seller. I asked how much it would be and one person told me six but when the older lady rang me up it was $9 I think she gouged me. I've never been charged $2 for each shipping label ever! Guess I'll go to the 4th Street downtown next time $9!! I thought six was kind of high.

These folks are great. Extremely helpful. Had the privilege of working with a young man named…read moreCarter. I highly recommend this location. Nice folks. Great service.

The UPS Store

(38 reviews)

Amanda was the absolute most amazing person punctual communicative, hands-down the bestread more

Great efficient service with one of the friendliest and helpful staff ever…read more A pleasure doing business there.

The UPS Store

(84 reviews)

I have used this UPS Store well over a dozen times, and I can honestly say it is the best customer…read moreservice I have ever experienced. The entire team here works together seamlessly, they're professional, kind, and efficient. You can tell the owner knows exactly what she's doing because the staff reflects that leadership. It's honestly astonishing to read some of the negative reviews!! they can't possibly be about THIS location. I've worked in customer service for over 20 years, and I know what excellent service looks like. This store has it. Every single time I've been here, they go above and beyond. As for the people complaining about costs: running a small business isn't free. Everything, from receipts to packaging materials has a cost. That's reality, and this store is fair and transparent about it. I cannot say enough about this location. It's exceptional, and I will continue to trust them with my business.

Hands down, the BEST UPS Store I've ever been to!…read more I don't normally go out of my way to write reviews, but this UPS Store deserves every bit of praise I can give. I live in a neighboring town, and I gladly make the drive here because the level of service and value is just THAT good. The management is phenomenal, friendly, professional, and genuinely invested in helping every single customer. You can tell right away that this store is owned and run by someone who truly cares, not only about their business but about the community they serve. It's rare to find that these days, and it makes all the difference. Whether I'm shipping a package, printing documents, or needing help with something random, they go above and beyond to make sure everything runs smoothly. They're fast, efficient, and always greet you with a smile. It never feels rushed or transactional. It feels like I'm supporting a local business that actually appreciates their customers. On top of all that, I've learned the owner is super active in the community through pleasant conversation we've had, which makes me feel even better about supporting this location. It's the kind of place where you leave feeling taken care of and a little bit happier than when you walked in. If you're looking for excellent service and a team that genuinely cares, this is the UPS Store you want. Worth every mile of the drive.

The UPS Store

4.6

(115 reviews)

This a well run, efficient business. We live near by, and use them over waiting in long lines at…read morethe local USPS. The staff are friendly, and able to help with almost any need that customers may have. My wife and I needed new photos in order to renew our passports. The owner helped us, and she was thoroughly enjoyable. She knew her stuff, helped us out and made small talk about traveling. We appreciated her attention to detail, and her friendly manner. If you need to mail.ship an item, I would recommend the UPS Store on College Avenue. You may pay a little more than the USPS, but the friendly customer service are worth a few extra duckets.

Parking was easy, excellent customer service. Zero complaints. Worth driving an extra few miles to…read morego to this UPS store.

Postal Plus

I highly recommend this family owned business. They are always super nice and helpful to their…read morecustomers.

Quick notarization! The notary wasn't on site but they were able to get one right away for me! That…read morespeaks volumes about their customer service!

Jackson Shipping Center

(1 review)

Needed to mail a prepaid UPS box. Called to make sure I could drop it off. The girl on the phone…read morewas super sweet and she made it very easy.

The UPS Store

3.8

Longest line with the slowest workers I was here for over 40 minutes with a specialty kit blood…read moretest with pre printed label in shipping box and all- still had to wait almost an hour with disrespect from the employees and I was late to my class at 5:00pm. I don't appreciate the slow workers and incompetence with other people's valuable time and human specimens in hand being a medical professional, do better

At first I thought it's nice we have a local downtown UPS. But today has I forgotten the first time…read morei came, in addition to being in a part of Santa Rosa where you have to pay for parking ( you better or $30+ticket!), i was shocked to find out it cost money to print out a UPS generated return label! (?). I refused first time, so forgot about it. This second time, I paid the $2.00 +.22 tax (!) simply out of convenience. It will also make me remember, hard wire me, to go to another location that does not charge for UPS generated return label, like the one on college Avenue, definitely does not charge. I asked if this was policy at all ups, but the girl at 300 Bst location said she did not know. Well i went to found out, called around, it's Not. It's just their business decision to charge.

The UPS Store

(53 reviews)

Ever since a few years ago either ownership changed or management changed. This place was a mess…read morebefore but the wonderful lady who seems to either run or own it and her staff are so good! I had given this place 1 or 2 stars. I'm updating this to 5 very solid stars

Service was horrible !! They don't hire the right people they need to close down this location. I…read moregot my packages mixed up twice they lost two of my packages and this is my second time and when I call and ask the guy acts stupid like I don't come in every week to send packages to make extra money it's not over $100 in packages that's I'm not getting my money back from really disappointed!! And the first time the older lady was puffing a pen and I came into the ups store and I saw smoke coming from her mouth and again they couldn't refund me back my money for messing up my packages and I never got any money. Management sucks bad customer service won't be back

The UPS Store

(11 reviews)

Absolutely love this location for returns. Yogita is incredibly patient and has a good source of…read moreknowledge regarding any questions you might have related to shipping etc. She is always really friendly as well. Like most shipping places, it can get expensive to ship things but it is pretty comparable to most companies. My go-to spot for returns.

Thanks for your response but I contacted you two separate times about the transaction, asked you if…read moreyou would be open to making it right, informed you that I would write a Yelp review and all you did was blame it on your corporate policies. But you personally and clearly made a conscious decision to charge me the highest possible amount of almost $200 to send something overnight to San Francisco. When I questioned the price in the store you then dropped it to close to $100 and when I called around to other UPS stores later I found out that it should have been more like $20. I don't think your corporate policy is to fail to inform customers of their options and to ring up almost $200 for what should be a $20 trip to San Francisco from Sonoma county.

Dave Rogers Design

(32 reviews)

So easy to work with, has many nice ideas without changing personal style…read more This Guys are so professional, I live in a small town and I always get compliments from random people about our signs! I highly recommend DRDesigns

Dave's work is NEXT LEVEL!!! He was incredibly responsive, excited about my vision AND stuck to my…read morebudget. We collaborated to make my wrap perfection. His team was friendly, knowledgeable and extremely talented. I can't express enough how amazing the whole process was. I will refer him to EVERYONE!!

The Central Office

(72 reviews)

The Central Office was recommended by the campus director of my school to complete my LiveScan…read morefingerprinting. I haven't had my fingerprints taken in years and the last time, I think I went to the sheriff's office in Marin County and had to return because my prints weren't clear enough. They offer walk-in LiveScan services and the small storefront on the east side of 4th Street was quiet when I dropped by this afternoon. The two employees were chatting pleasantly and greeted me right away when I entered. Rachel spotted the forms in my hand and guessed correctly that I was there to have my fingerprints taken. Sure enough, like I've experienced before, the first try was unsuccessful. I don't have pronounced ridges on my fingers apparently, but they had a gel that she asked me to rub on my hands and the 30 seconds later we were good to go. Second time was the charm! I'm happy to report that my school covered the costs, so I wasn't privy to the charges, but I was in and out in under 10 minutes. I also checked and found that they offer private mailbox services and can ship via UPS, FedEx and DHL, so the next time that I'm on that side of town, I'll definitely remember them!

Lester, in response to your reply, your associate was rude and defensive from the moment I called,…read moreI even thought I had a wrong number with her monotone and rude way of answering the phone and had to call back. I didn't even have time to press her for an answer. She hung up on me. You must not have read my last message to you three weeks ago as I had stated that I didn't care to point the blame at anyone as your employee was rudely defending herself and denying everything. I simply wanted to know what the next steps would be and how to solve this problem but she hung up before I could finish asking that. Then refused to answer when I called back. The last known whereabouts of that package was at your store. You told me in a private message that it was picked up at 2:30 pm but you refused to show me receipts or proof that it was picked up. You failed to answer the questions I had asked in those private messages. You failed to follow up with me to try to de-escalate this problem. But your concern about your associates feelings rather than a customer's satisfaction is very telling. I had every right to be upset. The representative from the FedEx office that I spoke with today even confirmed that you let that package sit there for three weeks. Seems like she knew you've done something like that before. Yes, this case is closed. Mystery solved. You kept our package in your office until two days ago. You can deny it all again and gaslight, but that just makes you look even worse. Please do not reply to me again. *************** I am updating my previous review because I now know what actually happened to our shipment. It's a shame that I had to find out this information on my own rather than from Lester and his associates. A FedEx 2Day envelope containing vehicle registration tags was dropped off at this location on June 16. It was supposed to arrive on June 18 but wasn't delivered until July 9. During that time, my husband and I drove the vehicle from Las Vegas to Boston with expired registration tags because the tags never arrived. We carried DMV paperwork throughout the trip and worried about being stopped in multiple states. While we were traveling, I called this location to ask why the package had not moved. Instead of looking into it, the employee was dismissive, defensive, rude, and abruptly ended the call. After the envelope was finally delivered, I contacted FedEx directly. The representative investigated the shipment and informed me that the package had never left this office and was not picked up until July 7. She also had to apologize on behalf of this office and that a payment was made for $70 for two-day shipping and received it more than three weeks later. The delay itself was bad enough. Being dismissed when I called seeking help was even worse. Had someone taken a few minutes to investigate instead of acting defensive and more concerned about their associate being questioned and ending the conversation, we would have had answers weeks earlier.

Minuteman Press

Incredible customer service and quality work! I needed to print memorial pamphlets in a hurry and…read morewas greeted with handshakes and a can do attitude! Scott and Stevie were beyond helpful and even stayed after closing on a Friday night to finish the job for me. They made the process easy for me and personal touch was greatly appreciated. With their amazing attitudes and fair prices, I Can't wait to go back for another project!

All the five star reviews are definitely spot on! These guys not only did an excellent over the…read moretop job, but they did it the same day! I work in the city so I had to take a day off to stop in. I thought my husband would have to pick the job up on his day off a few days later, but instead Stevie pushed the job so I could have it the same day. This helped so much because I still had other things to do with the project and now I could take my time instead of rushing and using up my weekend. On top of that, they worked out the design to fit more per page in order to use less of my cardstock and ended up costing less than the quote! Who does this? Not only were they efficient but incredibly knowledgeable, helpful and friendly. Awesome doesn't begin to explain how this shop is. Need a printer? Look no further. You won't be sorry!

Santa Rosa Printing

4.3

(11 reviews)

He did a great job on my author/book posters! He is knowledgeable, careful and does quality timely…read morecompetitively priced work. He's my go to printer!

Ivan is amazing!…read more It was Saturday. I had a meeting Monday and desperately needed my art book and sculpture business plan printed to present to a group I was meeting with for the first time. I googled printing companies and found Santa Rosa printing. They were closing in an hour! I called and Ivan offered to wait until I could arrive, because the files were too large to email. Holy moly, the print job was incredible! Great detail in the images! And he had them ready for me in advance of my meeting in San Francisco! He really went beyond. I am so deeply appreciative and cannot thank him enough. Thank you Ivan!

Postal Plus

I highly recommend this family owned business. They are always super nice and helpful to their…read morecustomers.

Quick notarization! The notary wasn't on site but they were able to get one right away for me! That…read morespeaks volumes about their customer service!

US Post Office

3.9

(16 reviews)

Going to the post office is not always a preferred task, but Ellen and her team at this location…read moremake it easy. They are friendly, professional, knowledgeable and patient. No one likes to wait a long time, but sometimes we just have to. Please be kind to them.

I went into the post office yesterday & the staff were super nice. It was around 4:57pm & they were…read moreclosing but they still provided me with the service I needed. The lady at the front desk was very friendly. Exceptional Service!!.

Shred City

(101 reviews)

These people want you to get your money's worth!…read more 1. They schedule you and prepare you. 2. If you're just doing spring cleaning they urge you to get your pals to shred along with you. 3. They verify you are who you say you are. 4. Invite you to witness the process to ensure your documents have been destroyed. 5. They are prompt. It is like doing business with your favorite cousin.

I was looking for a shredding service in the Bay Area, going back and forth between two companies…read moreand I finally settled on this one. I had all my questioned answered in a timely manner and they were patient as I was trying to schedule this around my dad's availability (we're on opposite sides of CA). Shred City ultimately had a better rate for what I wanted to get done so it was a no brainer. They sent me an email to confirm the service and were able to schedule us within a few days, which was even better. My dad is closing his business of 50 years and needed to shred the contents of 26 bankers boxes. The service was completed on 2/18. The driver showed up at my dad's store, shred the contents, left the empty boxes and that was it, a super smooth process! Then I was able to call, make the secure payment over the phone and I promptly received a receipt and Certificate of Destruction. It cost $208 to shred 26 bankers boxes which I thought was fair, especially since it was a mobile service where they came to us. We have more boxes to shred at my parent's house so when my dad is ready I will contact Shred City again to handle that service as well! Great job!

Donna Sheldon Mobile Notary

(6 reviews)

Donna was a fantastic notary, very professional and super helpful through the whole process. Highly…read morerecommend her if you need notary services!

Donna is amazing! A great professional and wonderful person. If you need notary services, I highly…read morerecommend her :)

Angela Ovard Mobile Notary And Loan Signing

Called Angela Ovard in the morning and by 10:45AM we had the documents signed and notarized…read more Angela called us right back, did a fantastic job, everything was completed timely, very prompt and just overall did a great job. I would use Angela Ovard anytime I need a notary. I highly recommend Angela Ovard. Thank you Angela Jessica James

Angela responded quickly, met me same day, on time, was very professional and friendly, knocked it…read moreout and I was on my way quickly. I highly recommend Angela!

Integrity Shred

4.7

(37 reviews)

We've worked with integrity shred for our corporate office's shredding needs for years. Friendly…read moreand reliable staff - we've never had any issues with punctuality or services provided. Wether it's big or small projects service is professionally executed. 10/10.

Nice people. Effectively and efficient shredding. They do not overcharge…read more Asaasaaaaaaaaaaaaaaaaaaaaaaaaaaa

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5 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Michael NitrosMike M.

0

5

10

1 year ago

The service here is horrible. I have a simple problem to resolve but staff can not resolve anything. They say only the boss can make decisions and corrections, sir you need to come back and see the boss. I have been back three times in one week, but the boss is never around. It is a big scam. Worst UPS store ever. I will contact my cc company and have them resolve it. read more

Jeff W.

168

1

0

10 years ago

Excellent Service! So conveniently located inside of the Safeway, I'm able to go to the bank, shop & drop my mail off all at once. Now sending family gifts thru them there & they make it just so easy and convenient. read more

Katie M.

0

1

0

7 years ago

I had a printing job that needed specifics and they pulled it off and some! I am so grateful for them. I will continue to go to them for my business needs. Thank you guys! read more

Kris A.

0

5

1

8 years ago

Took some sheading in and found out the price. $1.00 a pound?? I found a place nearby that charges $13.00 for 35 pounds which is a much fairer price. read more

Mike M.

0

2

0

6 years ago

I can't recommend this UPS store enough..always had great service and no hiccups with any of my shipping. I am a return customer for life!

The UPS Store - copyshops - Updated August 2026

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The UPS Store

(67 reviews)

I came in right before closing by 15 minutes, I needed to copy and fax. By there being no one…read moreinside except for a delivery guy dropping off a package, I was the only one in line. Jacob is outstanding, polite and willing to go the extra mile for great customer service. He impressed me in our quaint moment. Jacob moves like a knowledgeable skillful veteran, aimed to please and satisfy. I left happy and accomplished. Thanks Jacob!!!!!

Due to proximity to our home, this is our preferred store location for sending packages and/or…read moremaking returns using UPS service. Our experience has been good always. Sending packages is quick and easy.

FedEx Office Print & Ship Center

(35 reviews)

Came in to make some color prints from a PDF on a thumb drive. The clerk was so nice and personally…read moreguided us through using the machine. When there was a glitch, he offered to print the rest for us, and even gave us a box. Fast, friendly, and the quality was crisper than we could do at home.

Loving coming here because everyone is nice and helpful. This last time Jessica helped me with my…read morepackage and she is great and very patient with the customers!

Pack Ship & More

(59 reviews)

The service is always exceptional here and everyone working here is knowledgeable and friendly. The…read moreservice is fast so it's very convenient and always a great experience. I love that they are a veteran owned small business and it's such a great place for so many reasons. They have custom apparel and local products and gifts as well, which I love. I had to have something notarized and this was a seamless experience and the cost was very reasonable. Highly recommend them if you need anything notarized.

The service here is always exceptional fast and convenient…read more No hassle waiting in line. Great place to purchase cards, drop off UPS , and mail. No need to go to the post office for me.

AIM Mail Center

3.8

(42 reviews)

AIM Sebastopol has always been there for whatever we needed. This time we needed a notary. Kiyara,…read morein particular, has been there for at least ten years -- always professional and competent. What a great local business to support!

I had to return a package via FedEx. She scanned it in, and said to me,…read more"Here is your tracking number, DON'T LOSE IT". i could not believe the way she talked to me. She quickly called over the next customer to get rid of me. This is not the first time I have experienced poor service in this store, they obviously don't care how they treat their customers. Do yourself a favor and don't go to AIM Mail Center. There are other mail centers downtown Sebastopol.

Postal Plus

I highly recommend this family owned business. They are always super nice and helpful to their…read morecustomers.

Quick notarization! The notary wasn't on site but they were able to get one right away for me! That…read morespeaks volumes about their customer service!

A&M Center

3.8

(26 reviews)

Gotta love a local owned small business! Susan knows the shipping world inside and out and I…read morealways feel confident she'll get my stuff there safe and on time. Whether it's last minute gifts or cases of local wines she's never let me down! Her staff is friendly and knowledgeable and feel like they really want to give the great service you hope to find at a local business. You won't regret going with A&M center!

I love this store. The smiley lady at the desk (owner I think) brightens my day whenever I see her…read more And more importantly, all of my shipping needs seem so easy here. Once, I shipped Christmas gifts to family on the east coast LATE, and the driver was coming in a few minutes. She built boxes, printed labels, and slung tape faster than you could say "Merry Christmas!"

The Central Office

(72 reviews)

The Central Office was recommended by the campus director of my school to complete my LiveScan…read morefingerprinting. I haven't had my fingerprints taken in years and the last time, I think I went to the sheriff's office in Marin County and had to return because my prints weren't clear enough. They offer walk-in LiveScan services and the small storefront on the east side of 4th Street was quiet when I dropped by this afternoon. The two employees were chatting pleasantly and greeted me right away when I entered. Rachel spotted the forms in my hand and guessed correctly that I was there to have my fingerprints taken. Sure enough, like I've experienced before, the first try was unsuccessful. I don't have pronounced ridges on my fingers apparently, but they had a gel that she asked me to rub on my hands and the 30 seconds later we were good to go. Second time was the charm! I'm happy to report that my school covered the costs, so I wasn't privy to the charges, but I was in and out in under 10 minutes. I also checked and found that they offer private mailbox services and can ship via UPS, FedEx and DHL, so the next time that I'm on that side of town, I'll definitely remember them!

Lester, in response to your reply, your associate was rude and defensive from the moment I called,…read moreI even thought I had a wrong number with her monotone and rude way of answering the phone and had to call back. I didn't even have time to press her for an answer. She hung up on me. You must not have read my last message to you three weeks ago as I had stated that I didn't care to point the blame at anyone as your employee was rudely defending herself and denying everything. I simply wanted to know what the next steps would be and how to solve this problem but she hung up before I could finish asking that. Then refused to answer when I called back. The last known whereabouts of that package was at your store. You told me in a private message that it was picked up at 2:30 pm but you refused to show me receipts or proof that it was picked up. You failed to answer the questions I had asked in those private messages. You failed to follow up with me to try to de-escalate this problem. But your concern about your associates feelings rather than a customer's satisfaction is very telling. I had every right to be upset. The representative from the FedEx office that I spoke with today even confirmed that you let that package sit there for three weeks. Seems like she knew you've done something like that before. Yes, this case is closed. Mystery solved. You kept our package in your office until two days ago. You can deny it all again and gaslight, but that just makes you look even worse. Please do not reply to me again. *************** I am updating my previous review because I now know what actually happened to our shipment. It's a shame that I had to find out this information on my own rather than from Lester and his associates. A FedEx 2Day envelope containing vehicle registration tags was dropped off at this location on June 16. It was supposed to arrive on June 18 but wasn't delivered until July 9. During that time, my husband and I drove the vehicle from Las Vegas to Boston with expired registration tags because the tags never arrived. We carried DMV paperwork throughout the trip and worried about being stopped in multiple states. While we were traveling, I called this location to ask why the package had not moved. Instead of looking into it, the employee was dismissive, defensive, rude, and abruptly ended the call. After the envelope was finally delivered, I contacted FedEx directly. The representative investigated the shipment and informed me that the package had never left this office and was not picked up until July 7. She also had to apologize on behalf of this office and that a payment was made for $70 for two-day shipping and received it more than three weeks later. The delay itself was bad enough. Being dismissed when I called seeking help was even worse. Had someone taken a few minutes to investigate instead of acting defensive and more concerned about their associate being questioned and ending the conversation, we would have had answers weeks earlier.

The Central Office

4.1

Very last minute I needed to complete Live Scan fingerprinting for school paperwork for a state…read moreexam and due to dry hands, the machine at my school could not capture my fingerprints. I called and explained my situation. They were so kind and compassionate and said I could come in to have them completed. I am so thankful that they were able to help me and that I was able to make it back to school, attend graduation, and submit my application for the state exams. Amazing customer service. I highly recommend them.

Family run business great company and work ethic . I go there to mail packages to my grandchildren…read moreand they always take the time to mark sure everything is packed well and the girls will get their gifts from nana.

Pak Mail

4.3

I don't mind paying for things that are appropriately priced...but $2 for each shipping label, and…read more$2 to tape up my box without asking was too much! I had tape in the car I could have done it for free no communication $9 but the shipping was paid for by the seller. I asked how much it would be and one person told me six but when the older lady rang me up it was $9 I think she gouged me. I've never been charged $2 for each shipping label ever! Guess I'll go to the 4th Street downtown next time $9!! I thought six was kind of high.

These folks are great. Extremely helpful. Had the privilege of working with a young man named…read moreCarter. I highly recommend this location. Nice folks. Great service.

Pack Ship & More