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    The UPS Store

    3.8 (29 reviews)
    Open 8:00 am - 6:00 pm
    Updated a few days ago

    Services - The UPS Store

    Copymaking services

    Mailbox centers

    Printing

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    Scanning

    Shipping centers

    The UPS Store Photos

    Recommended Reviews - The UPS Store

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    6 months ago

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    1 year ago

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    8 months ago

    Had a good experience here. The employee went above and beyond to help us get our package.

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    11 months ago

    Quick, helpful service every time. The team works well together and moves clients through the process with ease.

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    5 months ago

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    2 years ago

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    3 years ago

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    1 year ago

    Great service, super sweet and kind people! 10/10 recommended such a fast and easy process for returns and shipping out things.

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    1 year ago

    Super quick and convenient, the staff very helpful. Great location too. Definitely recommend.

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

    Sam was wonderful, friendly, & super helpful. The store was nice & clean as well. 10/10 for good customer service & care among clients!

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    3 years ago

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    2 years ago

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    2 years ago

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    3 years ago

    Fabulous service. Boxed up an item for me quickly and at a reasonable price. Violet was very helpful

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    3 years ago

    Never there during business hours. Terrible customer service, when they are there. The older guy was so unprofessional!!!

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    2 years ago

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    4 years ago

    Tons of free parking, super easy to get in and out of, friendly customer service for my Amazon returns. Zero complaints.

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    2 years ago

    Fast, friendly, professional. He even taped up my box and didn't make me buy a roll of tape.

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    2 years ago

    Super helpful when helping us prep wine for air travel. Great location downtown Santa Rosa.

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    3 years ago

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    3 years ago

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    3 years ago

    Great service! Helped with everything we needed and was willing to help even after hours.

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    3 years ago

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    3 years ago

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    4 years ago

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    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    Violet did an exceptional job helping us pick out the perfect box for what I needed to ship.

    Mentioned in 3 reviews

    Read more highlights

    The Central Office - Street view

    The Central Office

    (71 reviews)

    The Central Office was recommended by the campus director of my school to complete my LiveScan…read morefingerprinting. I haven't had my fingerprints taken in years and the last time, I think I went to the sheriff's office in Marin County and had to return because my prints weren't clear enough. They offer walk-in LiveScan services and the small storefront on the east side of 4th Street was quiet when I dropped by this afternoon. The two employees were chatting pleasantly and greeted me right away when I entered. Rachel spotted the forms in my hand and guessed correctly that I was there to have my fingerprints taken. Sure enough, like I've experienced before, the first try was unsuccessful. I don't have pronounced ridges on my fingers apparently, but they had a gel that she asked me to rub on my hands and the 30 seconds later we were good to go. Second time was the charm! I'm happy to report that my school covered the costs, so I wasn't privy to the charges, but I was in and out in under 10 minutes. I also checked and found that they offer private mailbox services and can ship via UPS, FedEx and DHL, so the next time that I'm on that side of town, I'll definitely remember them!

    Very last minute I was advised to come to The Central Office for Live Scan fingerprinting necessary…read morefor graduation and scheduling of state exams because the machine at my school would not take them due to dry skin from extra hand sanitizing. The paper I was given said they were available Monday through Friday and to call for Saturday. I called late Friday as soon as I was given the paper and no one answered. I checked online hoping to find more information and their website did not work. I arrived Saturday morning when they opened so that I could make it back to school to complete the paperwork an hour later. When I arrived there were no other customers. I politely explained my situation. The clerk said that the program was not available on Saturdays and there was nothing they could do for me. I left feeling so sad that I had spent the last two months working hard in my class to not be able to take the state exams because my fingerprints were harder to take. I called another location and explained my situation and they said that they would make an exception for me and to come in. Thankfully the other location was kind and compassionate which allowed me to complete my paperwork for graduation and sign up for the state exams. I do not recommend this location. I do not think that they care to help others which is bad customer service.

    The UPS Store - shipping_centers - Updated May 2026

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