Adore this local shop. They recycle, love dogs, and always have happy people working behind the…read morecounter. Thanks for being in Santa Rosa!

Lester, in response to your reply, your associate was rude and defensive from the moment I called,…read moreI even thought I had a wrong number with her monotone and rude way of answering the phone and had to call back. I didn't even have time to press her for an answer. She hung up on me. You must not have read my last message to you three weeks ago as I had stated that I didn't care to point the blame at anyone as your employee was rudely defending herself and denying everything. I simply wanted to know what the next steps would be and how to solve this problem but she hung up before I could finish asking that. Then refused to answer when I called back. The last known whereabouts of that package was at your store. You told me in a private message that it was picked up at 2:30 pm but you refused to show me receipts or proof that it was picked up. You failed to answer the questions I had asked in those private messages. You failed to follow up with me to try to de-escalate this problem. But your concern about your associates feelings rather than a customer's satisfaction is very telling. I had every right to be upset. The representative from the FedEx office that I spoke with today even confirmed that you let that package sit there for three weeks. Seems like she knew you've done something like that before. Yes, this case is closed. Mystery solved. You kept our package in your office until two days ago. You can deny it all again and gaslight, but that just makes you look even worse. Please do not reply to me again. *************** I am updating my previous review because I now know what actually happened to our shipment. It's a shame that I had to find out this information on my own rather than from Lester and his associates. A FedEx 2Day envelope containing vehicle registration tags was dropped off at this location on June 16. It was supposed to arrive on June 18 but wasn't delivered until July 9. During that time, my husband and I drove the vehicle from Las Vegas to Boston with expired registration tags because the tags never arrived. We carried DMV paperwork throughout the trip and worried about being stopped in multiple states. While we were traveling, I called this location to ask why the package had not moved. Instead of looking into it, the employee was dismissive, defensive, rude, and abruptly ended the call. After the envelope was finally delivered, I contacted FedEx directly. The representative investigated the shipment and informed me that the package had never left this office and was not picked up until July 7. She also had to apologize on behalf of this office and that a payment was made for $70 for two-day shipping and received it more than three weeks later. The delay itself was bad enough. Being dismissed when I called seeking help was even worse. Had someone taken a few minutes to investigate instead of acting defensive and more concerned about their associate being questioned and ending the conversation, we would have had answers weeks earlier.

The most amazing customer service . Roy, the owner, was very helpful and very accommodating. I…read morewould recommend to all and especially for shipping a few bottles of wine . Thank you Roy for all of your help. Much appreciated

Staff was very helpful with good advice on packing. The price was more than reasonable. I will use…read morethem anytime I need to ship. I was so impressed!

I came in to get a document resized/printed and I was greeted and helped by a friendly employee…read morenamed Andrew who was so helpful and kind. He was such a professional, he knew exactly what I needed and perfectly fulfilled my request. His expertise was well worth the price. Thanks Andrew!

Dropped in at the last hour of the evening before closing and had great service from the staff on a…read morerush job. Staff were helpful and showed me ways to do my project and to save money although I didn't choose that route; I appreciate the feedback and information. Much appreciated! Above and beyond. Wish I took their names for this review.

This place will not take your Amazon returns unless they have a label…read more Amazon has an option for UPS to pack your items for you, but this place does not allow that option. Just heads up!

This is a good spot for moving supplies. Lots of variety and everything is in stock. You can get…read morelarge packing paper in 30lb roles. They are very helpful. I will go to this place rather than other self-moving companies from now on. Good deals on boxes and paper.

These folks are great. Extremely helpful. Had the privilege of working with a young man named…read moreCarter. I highly recommend this location. Nice folks. Great service.

This ups store was listed as the closest place I could return my order (on my email confirming my…read morereturn) but when I got to there I was told they don't do happy returns. They told me all ups stores get listed as a happy return option and there is no way they can stop that. Super weird and frustrating. Staff member was nice though which is why it's getting any stars from me.

Quick notarization! The notary wasn't on site but they were able to get one right away for me! That…read morespeaks volumes about their customer service!

Always have a good experience. Mailing packages isn't always the most phone errand but they make it…read morelight years ahead of some of the other options. It's always quick and friendly.

This store provides needed services with knowledge and efficiency. I have used them for…read morecomplicated copy jobs as well as mailing and they have always done a good job. It's great to have them in my neighborhood. Mimi B.

Very last minute I needed to complete Live Scan fingerprinting for school paperwork for a state…read moreexam and due to dry hands, the machine at my school could not capture my fingerprints. I called and explained my situation. They were so kind and compassionate and said I could come in to have them completed. I am so thankful that they were able to help me and that I was able to make it back to school, attend graduation, and submit my application for the state exams. Amazing customer service. I highly recommend them.

This a well run, efficient business. We live near by, and use them over waiting in long lines at…read morethe local USPS. The staff are friendly, and able to help with almost any need that customers may have. My wife and I needed new photos in order to renew our passports. The owner helped us, and she was thoroughly enjoyable. She knew her stuff, helped us out and made small talk about traveling. We appreciated her attention to detail, and her friendly manner. If you need to mail.ship an item, I would recommend the UPS Store on College Avenue. You may pay a little more than the USPS, but the friendly customer service are worth a few extra duckets.

Dont shop here unless you have cash for small purchases. Horrible customer service made to feel bad…read morefor not having cash.

I'll be honest-- I have never had a bad experience at this UPS Store! Everyone who works there is…read moreextremely efficient and knowledgeable. I do have to admit that Riley is my favorite. I often have to send packages overseas and he makes this experience so easy as he is an expert in all things global. I believe he is also a licensed notary! It is worth the drive if you live a little bit farther out. You will not regret it. Thank you so much to UPS and Riley, for all the years of excellent service!!

My wife has had several terrible experiences lately with bad service on Amazon returns from this…read morestore. Twice they have made errors with the same package and the employee here not properly labeling the package therefore it was returned to our house and not to amazon. I waited to see if things would get better because everyone has a bad day. But now this is the third time they have made a mistake but this time it is much worse!!! My wife brought her $500 Dyson hair dryer here to return to Dyson for repair and Dyson just emailed my wife saying her package did not contain a hairdryer that it had a back scratcher in the package. This place or their carrier has some answering to do!

"Robert" assisted me with the the return of my ATT U-verse equipment. If a person can perform this…read moremundane task in an exceptional way...that is exactly what he did! EXCELLENT CUSTOMER SERVICE!!...and all the while, welcoming each and every customer who entered the store. WELL DONE ROBERT!!

Worst employee ever. I am disabled senior and needed to print from my phone. Rude employee walked…read moreme to a printer and pointed to a sign. Offered No help!!I will never go to this office again. She is a disgrace to your good name!