This a well run, efficient business. We live near by, and use them over waiting in long lines at the local USPS. The staff are friendly, and able to help with almost any need that customers may have. My wife and I needed new photos in order to renew our passports. The owner helped us, and she was thoroughly enjoyable. She knew her stuff, helped us out and made small talk about traveling. We appreciated her attention to detail, and her friendly manner. If you need to mail.ship an item, I would recommend the UPS Store on College Avenue. You may pay a little more than the USPS, but the friendly customer service are worth a few extra duckets. read more

Dont shop here unless you have cash for small purchases. Horrible customer service made to feel bad for not having cash.

Parking was easy, excellent customer service. Zero complaints. Worth driving an extra few miles to go to this UPS store.

Charges for Amazon returns. Showed them the Amazon return saying free, no box or label required, but they disagreed and still charged me. I guess they are not a real UPS store as Amazon says free drop off at any UPS store. read more

I've been coming to and sending packages from the College Ave store for years now. Staff is always friendly and shipping services are fast and easy. Thank you!! read more

The West College Ave. UPS store is the best. Service is outstanding and friendly. It is rare these days when you walk into a store and they remember your name. This is my second time to rent a box here in between moves. Perfect as I transition into my new home. The cost to rent a box is a little higher than the Post Office. But it is worth every penny. read more

This is thee only UPS store I have ever encountered that charges me boxes to return my Amazon purchases. Every other UPS store takes the Item , scans my code and packs and ships for FREE. The return instructions on Amazon even states that UPS packs and prints return labels for FREE . So why am I getting charged every time I take in an Item . The items are in the manufacture package , yet I still get charged from this UPS to take the item . Apparently you must have the original Amazon bag or Amazon box the item came in here at this UPS location. I told the lady who works there that the instructions says the item has to be in its original manufactured package and she stated that even on the Amazon instructions it says it has to have its original box it came in from Amazon .. it clearly states on Amazon no box or label needed .. picture posted for PROOF . There you go ! Lesson learned. Please don't get scammed by this UPS store for Amazon returns read more

The UPS Store - Clearly it states on Amazon no box is needed . - Printing Services Near Me - Santa Rosa, California

The service here is great unless you get one of the employees that has been working at this location for a long time - I don't know her name, short pink-ish colored hair, older woman. She is so condescending to customers, don't try to bring a heavy package here - she makes you feel like you are doing something wrong. She does not have any customer service skills, no matter what you are there for. Every time I go there she has stern words to whoever she is serving at the counter. I am not a child to be scolded, I come here expecting to get a great customer service as all other employees at this location provide. read more

Wow! The best most engaged, knowledgeable, energetic UPs employee I have ever encountered. She was efficient at her work, helpful to clients, personal able and clearly loves what she does! Keep her happy and you will prosper--again an absolutely positive experience. read more

I can not express how HELPFUL Charlene was in shipping my package to Hawaii! She went out of her way to make sure I got the best price for the fastest shipping. And to ensure my Christmas presents made it to my loved ones on TIME before Christmas is invaluable! Thanks Charlene! This is why I prefer UPS read more

The staff at the UPS store on Yulupa are incompetent. They are poorly trained and do not provide good customer service.

Excellent service by highly qualified people. Even if there is a line, the service is so fast that it is OK to wait a couple of minutes.

I am shocked at the terrible customer service associated with Amazon returns. The sales associate was completely unhelpful and rude. I will say that when I buy packing from them, they are happy to take my money. they seem to do an ok job with that pet of the service. read more

I was rushing to the Sonoma airport to fly home after my wedding when I realized the wedding venue had accidentally thrown away my bouquet preservation kit. The company said I could still purchase the supplies needed to send in the bouquet at a shipping store, so I looked up the UPS store nearest to the airport. I was a frenzied mess when I ran in and found the store didn't sell some of the items I needed to send the bouquet, like packing peanuts. Your employee Kim immediately came to my rescue, running into the back to track down any sort of makeshift stuffing she could find for the packaging. She told me she'd do everything she could to make sure the bouquet made it, helping me write "perishable" in red marker all over the box. Then she insisted I leave without paying for the box. I literally started crying. It was such much-needed kindness in a stressful moment. We made it to the airport a minute before baggage cutoff and when I got home, I got an alert that the bouquet had been received in good condition. All because of Kim. Please give this woman a bonus. She is my wedding angel! read more

I don't often leave reviews, but I run a business that relies heavily upon them and therefore I like to give props to awesome customer service when I receive it. I feel like kim went out of her way to try and help me out today, even as we came to the conclusion that they weren't going to be able to ship my package. Kim made phone calls for me, took notes, and more importantly, gained a customer for life. I actually left there wishing I had something to ship just so I could give them some business. Someday I will and I know where I'll go. Thanks again kim. I complain a lot about crappy customer service and I like to be reminded that it's still exist. read more

I was just in this store today, and I was so impressed with Kim. She was so kind and took great care of me and my package. Plus no line, I was in and out so fast. Highly recommend. I will definitely be back. read more

First time here and won't be the last. Very friendly customer service. I walked in and got in the socially distanced line. I was acknowledged immediately by an associate and didn't have to wait more than a few minutes to be helped. They had at least three associates helping customers which made the wait time quick. Transaction was easy and then out the door I went! read more

The staff is so awesome here. I came multiple times, each time I came I encountered some one different, all of them were great, and went out of their way to help me upload documents to Capital One. read more

I have been going to the UPS store on West College for well over 20 years, back when it was under another name. They have always been really helpful with anything that I needed help with. I had rented a mail box there in the past and have used their copy service, mail service and Notary service. They have always been cheerful and knowledgeable in their interactions with me. I have seen a long term core of employees / owners there for over 20 years. I love this store and will continue to go there for all the services they provide. read more

It was past 8:30 a.m., the facility opens at 8:30 a.m., and they were closed. This caused a delay in my shipment.

I wish I could give this location zero stars. I had a notary appointment for 10am that was not honored. I was told the notary was "busy" until 10:30. I was unable to wait, so I asked why they don't honor their appointment times. The owner/manager/notary then proceeded to raise her voice to me in front of a string of customers to say she had an important "$10,000 computer" she HAD to get out and would not be available until 10:30. If she hadn't been completely disrespectful and had used a smidge of customer service I would have absolutely rescheduled at a better time. As a side note, she was having a casual conversation with someone as I walked in making me and the gentleman in front of me wait so just how important was this "$10,000 computer"? This location has permanently lost my business until it's taken over by new management. read more

The best UPS store I've ever been to! Super friendly and clean. Will certainly visit for any future needs and recommend to anyone !

I just got my live scan done here and was really happy with the service. I have to get my fingerprints done for my pharmacy license, and the last time I did it 4 years ago at the start of pharmacy school, I had a ton of issues with my prints. I have sweaty hands (sexy, I know) so there was some trouble in completing the live scan and I was worried this time around. The workers were really nice and helpful. My hands were moist from nervousness about failing the scan again, but they came up with ideas like using a fan, warming up the fingerprint machine (?) with a towel, etc. Overall I am glad I came here for my live scan and would recommend this store for other services UPS can provide. read more

Quick, friendly, and fast service, I was able to get my passport photos within 10 minutes. Couldn't have gone better!

I love these guys! Everything from drop off to shipping, printing, fingerprinting and photos, notary public. It's all top-notch! Highly recommend. I've never had to wait more than a few minutes. read more

This UPS store is awesome! I drive out of my way to have them package and ship my items. There are are at least 2 UPS stores closer to me at home and at work, but I always to go this store. Service is impeccable, and they really know what they're doing. read more

This store is awesome. They're always so friendly and super helpful. I usually have a lot of Amazon returns and they're always more than happy to help. I came with my dog because I didn't want to leave her in the car, and everyone was so happy to see her. Each person greeted my dog, pet her, and gave her attention. She was in heaven. This is my go to UPS store. read more

I've seen lines that have hit the sidewalk at this store and have always been met with friendliness and consistent effort to ensure my package gets shipped. read more

I've used them various times for copies, mailing, and even emailing copies to be printed. The price is good and they're all helpful, professional and courteous. read more

Review for UPS store 7470 in downtown Santa rosa CA: Sam, the proprietor of this UPS store was friendly and helpful when I dropped off an item to return to an amazon seller. He walked me through the process to print the shipping label that the seller had sent to me, and he waived fees for printing the label and for extra packing materials. Thanks to Sam, a great shipping experience. I'll use this store in the future. read more

They are always so helpful when I go in there to ship off packages. Great employees there.

I went in to get a lien notarized, which I have done 2 times at another UPS store. Understandably it was about 10 minutes before closing but the the girl was very short with me. She saw the papers I had and started writing in her book. Then I wasn't sure which page had to be notarized so she gets mad and crossed the entry out. She asked me two other questions which I had never been asked before. Even if I could have found out the information, I really didn't want to deal with her. I have been to this location before and had good experiences... read more

I spent an hour and 1/2 writing a comprehensive report with attached examples upwards of 22 pages but being dyslexic become overwhelmed when I had to produce four identical copies. I spent hours at home trying to do this and with tears in my eyes I went to this UPS store and explained my situation. In 20 minutes the deed was done and in my hands. Very friendly, compassionate & helpful! read more

Very helpful, knowledgeable, competent and friendly. Well-run business. They are nearby so that's great for me, but I'd drive across town for them; they're that great! read more

Jackie and Barry were so helpful when myself and a coworker rushed in there in a slight panic 5 minutes before the air freight cut off time. We had directions from our job to hurriedly send a very important package across the country immediately. Plus, the packages included dry ice! We didn't realize dry ice comes with special regulations for flying. They were able to swiftly take care of processing our packages, and although we missed the pick up, they gave us instructions to drive the packages 2 miles up the road to the main ups center. Thanks to them, our boss was very pleased that we were able to get the package shipped on such short notice. Thank you for your friendly and prompt service! read more

Many services and convenient location with easy parking. Four stars instead of five due occasionally excessive waits.

Perfect service. I walked in with a package, walked out 5 seconds later, and they dealt with it. So professional. Highly recommended.

I had to get a few hundred funeral programs printed and only intended to stop in for a quote. This isn't the kind of thing I do everyday, so I didn't really know what I needed or how much it was gonna cost. They were super nice, helped me make some final adjustments, and had everything set and done within a half hour. I spent just enough to qualify for some Olympics promotional items and ended up buying a graduation card as well. Incredibly nice people, great service, and excellent prices. read more

Stopped by to mail out some prepacked UPS boxes I had ready to go. Some UPS stores give you a little bit of an attitude if you just want to drop stuff off, but the staff here was great and very friendly. read more

Hands down best ups store experience I have ever had! Bought a bubble mailer for $1.26 and she taped it all up and had me out in under 60 seconds!!! I will never mess around with another location again read more