While waiting in line at the UPS Store, Sabrina addressed the crowd in a very professional manner and reassured us that they would get to each of us as soon as they possibly could. She empathized with us and reassured us that we were a priority and that they were doing the best that they could. read more

Gretchen and her crew have always been helpful and courteous to me. Each offers help and appropriate suggestions for my shipping and mailing needs. I like their service. Thank you. read more

Waited in line too long. With three employees it should not take so long for service.. The male employee at the counter could not focus on one thing at a time. What a shame. The place was clean and appeared to be organized, Returning a broken item to Amazon. The male employee asked me the same question 3 times. What should have taken 5 to 7 minutes did not. Are we writing a book. Try CliffsNotes read more

We were in Sebastopol for Art Trails and bought an incredible painting. We are from San Diego, so we decided to stop by the UPS store to see if they could help us package our precious canvas so we could safely transport it on the plane. They were so helpful and took really good care of our artwork which arrived in SD safe and sound because of their professional packaging. Thank you so much for your friendly and meticulous service. read more

Love this store. Love the owner. Frequent it often. Was so surprised today to have had a poor experience. Super rude gal working today. Unhelpful, no patience, accusatory, all around unpleasant. Literally, FOR NO REASON other than it took me maybe 20 seconds to find my return code on my phone. Actually, probably 10 seconds. I return items weekly and have for years...never had this experience until today. read more

Always helpful and quality service. I've used for mailing all sorts of packages. Very reliable and friendly service.

I was shocked by how rude the woman was who worked there. She acted as if my showing up to the store was an inconvenience for her. Woman had brown hair and body art. Completely not helpful just barely doing the job. read more

Leaves much to be desired. First, they should install a sign out front. Even though this is on the main street through town, it's hard to find unless know the address. Second, they had only one person working there at 4:00 in the afternoon. Third, everything seems a bit off. It's like they just moved in and haven't decorated the place. Kinda like the copy shop in Better Call Saul or the movie Napoleon Dynamite. One thing that blew my mind was the advice offered by the clerk to the person in front of me. She was shipping a parcel internationally. The clerk asked what the value was, the customer said what it was, and she replied "Let's just write $20; otherwise they are gonna charge a lot for import duties." Nice. While IANAL, I'm pretty sure that it is illegal for anyone to undervalue a shipment in order to avoid duties read more

Kimberly is a printing genius. fast and efficient. so helpful. Sometimes you just get a really good worker! She really made sure I got what I needed. Thanks:) read more

I was met with a smile through a mask! Amanda was courteous and very helpful despite my haste and poor behavior. I had just had an unpleasant phone meeting with someone at VA, so I was not in the best of moods when I entered the store. Amanda helped to change my attitude and my day. Thank you Amanda! read more

The nastiest customer service in town. I was discriminated at this store by the notary Grechin when I asked for a reason for their denial they would not provide me with an answer. Do not go to this store of use this stores services. I will be seeking lemidy. read more

FANTASTIC SERVICE!! Christine and Jordan were amazingly helpful. I will send everyone I know to Sebastapol UPS for any shipping needs. Thank you, Sandy read more

Great people, fair prices, good location. Unfortunately when I needed directions to their new address the man who answered the phone was curt and argumentative. Must have been a bad day. read more

This UPS Store is great. They are always so nice. Kassidy helped me today with 5 different Amazon returns, and was very nice about me bringing in so much! They usually have a bunch of cute greeting cards too. And packing supplies. Recommended read more

First time in the store was to use a notary. They called in sick. I was told nothing else. 2nd attempt and now I have to make an appointment. Why was I not told this the first time. There wont be a third time. I'll gladly pay more to use someone else! read more

This was my first time at this location but I think it's my favorite. Gretchen was super friendly and helpful. The only reason I'm giving 4 stars instead of 5 is because for how busy it was I think there should have been more people working. Overall great experience. read more

Have been using this location for all my business and personal shipping for almost 5 years now. Reliable, friendly and knowledgeable. Ask for Gretchen! read more

When I went in today, I had several things to be done. There were two guys working, one was sorting mail, and the one behind the counter was helping me with a package to be mailed, some laminating, and a fax that would not go through. He was so polite and managed to help two other customers while helping me. I work in San Rafael, and have been using their USPS, which I dread. Now that I have been to this UPS store, I know I can get everything I need right in my own backyard! I was especially pleased to know they do laminating, as I thought I would have to find a print store. Anyway, the service was excellent, I feel like I got so much accomplished, and he even got my fax to go through!!! read more

I love our local Sebastopol UPS store. I have been going there for over a decade. All of the staff are consistently professional and kind. Gretchen in particular has been incredibly helpful and friendly! I can not recommend them enough! read more

I don't normally review these kinds of places, but for young man at the desk Trey, I did! And for good reason. These poor places are overrun with the by-products of our Amazon addiction! We had several Amazon returns that according to Amazon were eligible for "consolidation" which means that we don't have to pack them up at home...we just show a code to the UPS store and they put it all in one big box. This is supposed to make all of our lives easier, but it did not! Out of about 8 different items that Amazon had encouraged us to do this way, about half failed when Trey scanned our code, so that meant that we had to buy boxes and then he had to pack them individually, all the while the store not really getting any $$ from Amazon and taking up time for us all. If only Amazon had told us correctly which needed to be packed at home and which could go to the UPS store naked, we would have been fine. Trey did all the work without complaining and we got our stuff back to Amazon. Thanks read more

I had been to Sonoma with friends from out of state who bought a bunch of wine. The folks at Gratton Ridge winery told us that this UPS store could ship to Philadelphia. Unfortunately for us, they were closed on Saturday when we got there at 5. I called many UPS stores in the SF area. None of them ship alcohol. So today, I drove to Sebastopol. This UPS store has the license and whatever to ship wine. Only one staff member on duty, Gretchen, but she couldn't have been nicer and helpful. There was a party ahead of us, and Gretchen kept apologizing for the delay. I was fine with waiting as her customer service is excellent. I've also learned my lesson. If friends need to ship wine, we'll hightail it back to this store before they close to send their wines out of state. read more

Wow...... So this shop just ruined my whole trip to California.... Before leaving Florida I called to make sure that I could have some car parts shipped to the store for pickup Monday or Tuesday, parts needed urgently to make a vehicle road worthy, for a job a out here. These parts are special order only and take considerable time to receive.... The young girl I spoke to on the phone ensured me that it would be okay to have the parts shipped to their store for a pickup today, even if I wasn't a customer with a P.O. Box there.... Upon receiving my packages they shipped them back to sender.... Whole trip officially ruined.... Thank you so much! I could have setup a pickup at a friend's house, but you told me you'd accept it and have it all for me! read more

I'm not big on UPS' treatment of packages and lack of liability & accountability... BUT... This location is brilliant. No hassles, cheap printing and a notary service without the b.s. from the guys down the street. read more

EVERYTIME I have been in here, which is quite often, I have always had great interactions with the staff. Never had issues with the deliveries. Glad to have them here in town. read more

This place just opened up and I have been coming in quite frequently because of the holidays. The service here is slow but kind. The lady at the counter, Gretchen is nice and always has a smile on her face. She is slow though so it's hard to get in and out fast. The prices here are decent and they do offer many different services. Also the credit/debit machine here is always on the fritz! For being a new business you would think everything would work perfectly. So be prepared to have problems or bring in cash. I would much rather support this business then AIM mailing center which has horrible service. read more

I needed to return some equipment to xfinity. The young man who helped was outstanding. He packaged everything up properly and professionally. Xfinity contacted me today to let me know they received the equipment. It wasn't even 24 hours. I recommend this business, they are polite, efficient and customer oriented. read more

This UPS STORE is great! I have used it for printing, I just email it to them and they have it ready to print. And are used them today to return something to Amazon and it's totally seamless, they just scan the code and I don't need a box or any kind of packaging! Jasmine is very helpful and pleasant at the front desk, and Gretchen has help me with my printing needs. The space is not large but used very efficiently, and they observe all the social distancing practices and everyone must wear a mask. You must wait outside to not crowd the store but the line moves very quickly because these people are on point-- they are quick and efficient! I absolutely recommend them, whether you are shipping something, dropping off a UPS pre-printed item, need a mailbox or any of their other services. I am usually disappointed with many places and Sebastopol, but this place is great every single time. Everyone is professional and has a good attitude. I made sure to take their names, because I know a lot of people only leave reviews when they are upset, but especially during these trying times with a pandemic, they are truly a good experience. read more

This was the real set for Dum & Dummer! There were 2 peons workin? here when I came in with a big, fat, heavy box. 1 of the local yokels was just standin' there in my way at the counter, jawin' with the 70+ Some Thin' 0ld bag behind the counter, & I had to say 'Excuse Me!' {Thanks to Steve Martin!} just to put my heavy load on top of the counter! Since they were too busy bullshittin' about nuthin', this young dummy came over to help me, maybe 17?, & I just wanted to get rid of my big box & return it to the crooks at amazone for the $160 I overpaid for it in the 1st place! There was no barkin' on main st, so I parked around the corner. The kid had no idea how to track the pack, & had to Butt in between the lines of the 2 0ld geezers that were blabbering away about sumpin'. read more

We are from out of the area, and needed notary service as well as their wrap and ship service during our three day stay in Sebastopol. Gretchen helped us with both; she was extremely nice and helpful. A day after we got home, the piece of furniture we had shipped from the UPS store arrived. It was packed securely and arrived safely. A fantastic UPS store! read more

I stopped in to print a complex 2-sided color booklet, and received prompt and personal attention from Bob, the store owner. I also learned that he's offering the best price for color printing in town, on a brand-new (2013 model) color photocopier. The quality was great, and the convenience was unbeatable. Next time, I'll just email him the PDF file, and pick up the printed items later -- even more convenient. I've had only the one interaction there, but it far exceeded my expectations, saved my neck (from a tight deadline), and saved me money too. I'll definitely be going back. (I originally posted this in Oct 2012 but inadvertently posted it for the santa rosa shop. It should have been for the Sebastopol store. Yelp won't let me move it, so I'm reposting manually.) read more

Lady tells me to take a package to whole foods for Amazon. I tell her it the packet has to go into today. She tells me to cancel it to send through her store. Amazon window closed. She should not give advice she knows nothing about. And rude to boot. Unknowledgeable......do not go there if you want your packages screwed up. read more

This has become my "go to" store for shipping. Really anything postal related. I'd much rather come here than the post office. The owner Bob and the front counter person Gretchen, have always been quick and competent and always so friendly. And this place is the most convenient for parking as well! read more

It can be difficult to give such a glowing review without it seeming over the top. But in this case, it is very well deserved! What a surprise this little shop is. I had a very complex, large color copying project to produce manuals for a 9-day workshop! Lots of digital files representing all the different sections and sub-sections, 2-sided color copying throughout most of the manual, section headers single-sided on card stock, other inserts on color paper, everything needed to be collated just right, and of course 3-hole drilled. Oh yeah, and a short timeframe to get it all done. And there was Gretchen calm, professional, friendly, super-helpful! She even put in some overtime (now that's customer service!). The job came out beautifully (best manual the workshop ever had), on time, and at a very fair price. When all the binders were assembled, they then came up with the best and least expensive way to ship them cross country to arrive at the workshop site on time. I can't speak highly enough about my experience here. They've earned me as a very loyal customer. In fact, I'm about to return to print phase II. Thank you Gretchen and everyone at the store! read more

This UPS store has been processing my shipping needs for over 5 years and has always provided the highest quality service. In addition to shipping they have done my business cards, posters, picture, labels and other reprints and thanks to Gretchen did editing as required. Each shipment is followed up with an email that has tracking numbers and costs making an easy transition to billing my customer. Followup emails are providing verification of the items being received. The owner Bob has effectively addressed rare issues quickly. Highly recommend this location for any shipping needs even when strange packing is required. They also provide me with the best options for minimizing my shipping costs including using USPS as well as UPS. read more

Do NOT use these guys to send a fax. 6 pages cost $14.50 and doesn't cost them a dime to send. Crazy!

The rudest people work here! I went in at 5:15, the close at 5:30, asked for a notary and was told by both employees they were too tired to do a notary and to come back tomorrow. While I stood there waiting to get my packages the young punk kid that works there had the nerve to ask me if I was mad. He got my mail out of my mail then proceeded to tell me I had a lot of mail and shouldn't take such a long vacation! Total useless people work here! read more

I have been using this UPS store for several years, and found the service to be be excellent. Recently, FedEx lost an overnight package that contained a birth certificate (still somewhere in the Oakland airport FedEx hub!) so I chose to use UPS to resend a copy of the certificate, overnight/saturday delivery. Bob was very patient and created the label -- filling out special instructions so that it would be delivered properly and on time. Suffice it to say, I will never use FedEx again. Thank you Gretchen and Bob! read more

Went in there to get copies & Notary. The franchise owner was hostile, verbally abusive, and very discriminatory towards me and my disabled sister, in public. Go to a different UPS Store. read more

Really Great Service. Always meet my shipping and packing needs. I never spend more than 10 Minutes doing anything because they are so quick with what they do. The owner is a very nice man and has personally helped me multiple times, his name is B0B. read more

This is one of the places that makes me happy I live in a small town. They have actual customer service and don't roll their eyes at you if you package something wrong or need a bit of tape. They will even advise you if popping over to post office is a better option. They really are great! read more