Came in to get my passport with an appointment showed up a couple minutes after my appointment was due, but the staff was still friendly and extremely helpful. I got my picture taken here which was quick and extremely convenient. There's ample parking around the building and the lines moved fast. It's also nice that they have longer hours for passport applications compared to other nearby post offices. My passport application was processed swiftly and I received it a little less than a month after my initial appointment. read more

Was able to get an appointment for my little girls U.s Passport the same week, staff was friendly, efficient and overall pleasant. Clean place, good parking. read more

Always the best service. There is never a problem. The clerks are very friendly. I am in at least once a week.

Pretty bad. Numerous bad experiences with them over the years. It's such a nice historic building but service is not great. If you try to drop off a package in the early morning the mail slots are often jammed, including the Priority Mail. In the morning you can hear someone in the back working and playing music but they won't come to the door if you knock or ring the bell, they just ignore you. The mail carrier on my route is great, the free Priority Mail boxes are great, but otherwise don't look for help or good service when you go there, you will often be disappointed. read more

So now the lazy mail carriers are leaving packages in other mailboxes that they can fit it in. They all have the correct numerics on the mailbox but find it easier to put neighbors stuff in the wrong mailbox. 5th time this has happened since Christmas. The lane is paved and no gates or issues driving down the lane to go your job snd deliver the package to the correct address. read more

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A USPS carrier ran into our fence and came out to check the damage. Returned the following Sunday and fixed it himself. No fuss, no drama, just somebody taking responsibility and doing the right thing. So refreshing to interact with people who are willing and ready to do right thing for others. read more

Fast and efficient. I usually come in the mornings, try to avoid Friday's. Staff are kind.

TLDR: Do anything possible to not use the USPS. This carrier annex has gone from a great place to an abysmal mess. They have cost me thousands of dollars in lost, damaged or missing packages during this busy holiday season. Absolutely nobody will take any responsibility or action. It is truly sad. We used to have a good relationship with the carrier annex as we ship the bulk of our orders by USPS (by necessity, definitely not by choice). This holiday season it has become a complete joke with packages being delivered into the roadway, pickups not occurring for multiple days, packages being hurled over our fence, the list goes on and on. You cant reach anyone at the annex, it is closed with a box for a sign, the temporary postmaster says he tries to call me, though I have NEVER received a call from him, he refuses to say what number he is calling and wont give his number. The list goes on and on and on and on. We have gone to the lengths of to enter talks with a courier company in Southern California where we will ship all our outgoing to them by GLS and they will work the packages and get them shipped out. It is going to cost us more, but I wont have the headaches of dealing with this HORRRIBLE SERVICE next holiday season. ( a note to Debra's daughter: your mom is a superstar and doing the best she can in a no win situation, this review does not apply to her :) read more

This is a great post office! I had a PO Box here for over a year. They are very helpful, knowledgable and I actually still call them sometimes for general USPS questions when I can't get a hold of my current post office even though I've moved away. They are the best! I actually miss them after having been using other post offices now. read more

These guys are great! Always friendly and helpful. I like the small town vibe. My only complaint is that p.o. boxes keep going up and up!$$

My relationship with the postal service has not been the best since I moved to Sebastopol. When I lived in SoCal we knew our mail carrier very well. He took such great care of all of us in the neighborhood and I'm certain he made out like a bandit in Christmas gifts and gift cards from everyone every year. So I assumed that moving to a place that was way less people and a bit more country this type of relationship would be the same.... sadly that has not been the case. Our carrier doesn't seem to want to talk to us at all. When she is dropping off a package and I go outside to grab it she speeds off before I get to her. I've even waved and called and have gotten ignored. I purchased a lockbox for packages that was endorsed by the USPS on their own website and our carrier refuses to use it even though our area has a mail theft problem. Quite frustrating. Today however I went in to the office to drop off an important letter and to my surprise everyone was super cheerful and helpful. Maybe they need to do a little rotating and let our carrier be behind the desk a bit more often. I don't think that's how it works but here's hoping. I just want to be acquaintances with my carrier or maybe even buddies. read more

Incredibly rude interaction with the clerk. He was insufferably unhelpful and incompetent. Once again, making my visit to the post office the worst part of my day. read more

Love this post office. Wish they were open Saturday but man five days a week they provide service with a smile even thouugh I hit "yes" when I mean "no" and I almost never have eveRything filled out and I take forever to pick my stamps. Go in, become a regular they will learn your name and you will learn theirs and darn it you will start to feel like you are part of the town read more

Every contact i have with this local post office is infuriating. It is understaffed, too busy and the clerks are rude! They don't have time for any actual customer service. The customer is supposed to know everything themselves when they call or visit this P.O. I avoid this place as much as possible and dread when i need to go there. read more

I have NOT been to this post office so I can not rate it. I gave it 1 star because I couldn't post w/out a rating... and I HATE rude people, so I'm sure the posts are accurate. My daughter just moved there tho - so now I can't wait for my 1st visit there just to meet this bitch Leslie !! read more

Going to the post office in person is always a crapshoot. Going to the post office in December is almost certain to be a disaster. I had low expectations as I stopped by on a Thursday afternoon, but I was pleasantly surprised. The staff that I encountered was super friendly and super helpful. Overall, a really great post office experience! read more

We get our neighbors deliveries, they get ours. Often. Which neighbor? Who knows. It's a hassle trying to locate your own packages, or know whether important mail/valuables have been stolen or misdirected. I'll try other means of parcel delivery because i've just about given up and right now is not safe to going door to door locating missing packages/mail. read more

I agree with another reviewer about Leslie. She has been so rude and unpleasant to me that I will pass up my turn in line if it's with her. I notice she's not necessarily this way with other customers. So I'm grateful to the other reviewer for writing; now I know it's not just me. All the other employees are unfailingly courteous and helpful, however. That's why I gave 3 stars. If I didn't have to deal with Leslie it would have been 5. read more

The WORST post office in Sonoma County!! The women that work there are SO incredibly rude!! I've lived in Sebastopol 25 years and have yet to have ever had a nice experience there. Do yourself a favor and stay away!!! read more

I had an appointment to renew my sons passport that was expired and we are due to leave on vacation out of the country in the next week so as you can imagine I went in, in total panic mode. LESLIE WAS AMAZING!!! after filling out the wrong application she gave me the correct one and took my sons pictures and did all the other stuff she could to help us out. She was so patient and kind and just amazing. I'm so grateful she helped me out and I was able to leave with a smile !!! read more

Compared to the Bodega post office they have been rude and not very helpful. They rush you in the lines and they have no one to help with simple questions. You have to wait till you get to the window to ask questions which had been 15 minutes. So you fill out the paperwork and have to get in line again for another 10 minutes . They make you feel stupid for not knowing mailing regulations. I'm sure I can learn but it's not my job and I pay taxes to support these rude postal workers. I would never allow my employees to talk to the customers the way they do. Avoid the Sebastopol post office if you want to enjoy your day and take a nice scenic drive to the smaller Bodega post office where Rob the Postmaster can fix you up. read more

Arwen forgot to mention the tulip tree outside that bursts into bloom every spring. It's been one of my favorite harbingers of warm weather since I was a kid, just like the naked ladies (they're flowers) were always a signal that school was about to start again... we always made a big fuss when we saw those pink ladies pop up. read more

My heart sank when I walked in and saw the line stretched around the corner (I thought lines were over after Christmas!!). I couldn't use the EXTREMELY HANDY new automated machine because one of my packages was going overseas, but I couldn't believe how quickly the line moved. Damn these people are efficient! Plus the building is beautiful and old fashioned, with a gorgeous depression-era fresco on one wall and rows of charming old P.O. Boxes. My childhood post office has yet to meet its match. read more

This is the only post office that I've ever been to that doesn't have a mailbox outside! Since the parking is so limited, that would really help make things better. I've had problems with receiving all my bills in the mail, & have told them about it, but it still keeps happening. We've also put our mail on hold more than once before, but they still kept delivering it to our house, when we're gone. If you see a commemorative stamp you want, buy it right away, since it may never show up again. There are no more philatelic windows in post offices, at least not here. They even had some ignoramuses on their roof doing repairs for awhile, & they started making noise at 3 or 4 in the morning, disturbing everyone in the neighborhood for blocks. Welcome to N0iseTown! [UPDATE] We've been going to this post office for 15 years, & it just keeps getting worse. You can't even get a dogdam philatelic catalog in person anymore either! Most recently, we received 2 bank statements that were totally ruined by rain & illegible. There was no explanation or apology, & this was to our P0 Box, not our home address! The sign for the P0 boxes says mail is delivered by 10:30. But when I go at 11:30, the box is still empty sometimes. But when my wife goes at 12:30, it's full of mail. The higher up in the govt. you go, the more incompetent it is. Just look at the Dope in the Black & Blue house! {UPDATE2} Just when you think that it cant get worse than it is, it does! I recently went there to mail another amazon return for postal fraud, & the clerk refused to tape my package. I just had this done a week ago, since they dont want you to staple anything anymore. So now, you have to buy the tape from them & put it on yourself, since they wont do it for you anymore. I mailed my wife a Mothers Day card on Saturday form the post off to our P0 box. She didnt get it until Weds, since instead of just putting it into the box there, it went to petal, then frisco, & then back again, to waste more time, $ y & resources. Your federal govt. at work vs. you. A typical example of $ebastohole $hit for brains, if any at all! read more

without doubt... the worst carriers ever! they aggressively speed in and out on the narrow dead end dirt road i live on, they're extremely rude, and always intimidating. even though i've lived in the same house for 50 years they continue to act like this address does not exist, at times leaving note's stating "no delivery receptacle?" or "go to sebastopol p.o. to pick mail up," really? come-on carriers, if you hate your "job" don't take it out on others, find another one! is there a rating lower then one star? read more

Leslie is sooo rude!!! She has helped me in the past and was very nice, but today when trying to get my passports completed for my family she was so RUDE!!!. My children watched her behavior. I was appalled and a bit shocked at her lack of listening and her tone of voice. read more

I have been bringing my business shipping here for eight years. I routinely ship between 20 and 50 packages daily. I wait in line like everybody else. I find the employees to be efficient, friendly, knowledgeable and really helpful. A few times a year a package gets lost, we track it, follow it up, and if its un-deliverable it is returned to me in two weeks. Then I call our customer and try again. If you need something shipped with an absolute delivery date and it should be insured, try the UPS office that is two blocks down on main street, they are nice people too! Keep up the good work, Leslie, Rick, Andrew and Judy! Working with the public is not easy! Sondra from Crane Herb Co read more

I have two issues: I had a relatively simple packaging and mailing request that was made complicated by the customer "service" person, who was rude, curt and unhelpful (Leslie saved me and was actually very kind, and remedied the situation - it was the other woman that was so unhelpful). I give two stars because Leslie salvaged the situation. I shipped that package with guaranteed delivery the next day, paid $68, and it arrived several days later. I've been calling to find out how to get my money back, and there has been no answer for several hours. read more

I spend hundreds mailing books each month mostly I print them on the computer but sometimes I have to go in there and I always dread it as the women who work there are so rude, unfriendly, surly and out and out obnoxious you would think they were paying me, avoid them at all cost if possible or better yet retrain them or fire them. read more

Key words here ;) I used to be a huge U.S. postal service supporter, declining any switch to online banking or anything that took away from our mail service. After spending 2 hours in this post office, treated rudely, was promised delivery on a specific date and paid some serious extra fees, was sent back to the end of the line twice and during holiday season...omg...just don't...maybe we should start celebrating early or later, so we don't have to deal with this kind of mayhem?! My item did not arrive on the date 12/20, so I called Monday 12/22, after over an hour dealing with the rudest customer service rep, Terrance, I said "thank you" and he replied "you are not welcome! ", then hung up on me! Really??? Omg!! Another 23 minutes on hold to speak to someone about this unbelievable treatment, I recorded our call, the man in the los Angeles center, Daniel, was great and restored my faith by telling me it would be at the Los Angeles delivery address that day. ..my faith was restored for a complete hour. ..oh what a blissful and serene hour that was! :) But an hour later I received a message from the Sebastopol post office saying they REQUESTED it to be sent back to sebastopol! !!!! Noooo! What?! Daniel had some dude, that was his friend write on the package & put special instructions and everything! It was so set! And just miles from its destination! Man...it almost made it to Venice beach...that package is mad too! The postal service will no longer receive my support after that absolutely bananas experience. I will use fed ex next time! Update: This package didn't even make it back to sebastopol til march!!! Wowwww! Just wow. read more

Sebastopol, Ca has some of the rudest mail carriers I've ever had the displeasure to come across. Ever since Dennis left, there have been nothing but rude carriers especially the A#@*&$% working the North Main area on Thursday June 16, 2016. Makes rude comments as he turns his back and walks away. If there is a problem an adult usually handles it by having a conversation about it. This guy has obvious social issues. Should not be working in Public Service. This guy should get a desk job, in a quiet, dark, corner cubicle, away from the general population. read more

Leslie is AMAZING!!! Knew what to do and got it done! I was completely lost today on how to send something with a return self-addressed envelope and she walked me through it and basically just did everything for me and I was so grateful. read more