Adj: bustlingly brisk and busy, but effectively efficient This UPS store is a very busy one in the Lakecrest shopping plaza at the corner of Florin Rd and Greenhaven Dr near I-5. From before the store opens, there could already be people ready to promptly pounce upon the store to ensure they get in the head of the line that quickly grows. It's that bustling pretty much every day of the week no matter the time of the day. This used to be the only place to return Amazon items and it was really busy then, but now there are other stores to drop off Amazon returns so this UPS store is more for dropping off packages to ship, copy and printing services, and fingerprinting and other official services such as getting documents notarized. On our most recent trip here, hubby and I got our fingerprinting done here to volunteer for a non profit organization, and we came out here early one weekday morning to try to beat the crowd and we kind of did, but while we were getting our prints done, the line grew long and the only gal staffing the store couldn't get to others so we let her help a couple of people who just had to print a document or ship an item so that the line would shorten before she continued to help us. In case anyone also need to get this process done, just a heads-up that the finger printing machine could be a bit glitchy or picky, so there were a few redos of certain of our digits, but overall, the young lady who helped us was very efficient and also surprisingly calm even as the line grew and grew and grew of people who came after us. When we asked, she let us know that she's the only one on duty for the first hour or so and then another coworker would come in, I think they really need two people to open the store as surely there's always a crowd building up right away at the start of their business day. So one star taken off for that because they really need at least 2 persons at all times or at least at peak times like in the mornings, to meet the demands of the many customers. For the most part, I still think this is a good store, service is friendly and helpful. They are patient with less technical customers who come in to print documents because they don't own computers or printers or just need help in general. As for value, I'd say all of their stationery and shipping merchandise are all pretty expensive bc the items are marked up since buying them here would be a convenience, vs having to buy a shipping envelope or Scotch tape or scissors or pens and markers, etc somewhere else to get one's packages ready BEFORE coming to send off your shipment. Overall, this is a good neighborhood UPS store and hopefully their goods and services provided will continue to be high quality and attentively efficient. read more

I've used them a few times and they've been good. A few weeks ago I thought they had not properly verified an Amazon return. They let me go back befind the counter and find the item ... and we're so patient while I figured out that their original receipt did show all the items. They were young but patient with an older person. read more

I love this little UPS store super convenient always really really helpful. I wanted to give you a special shout out to Jacob. He was amazing hilarious and super friendly. Help me get my package sent because I had a really crappy box and he even found me a free box in the bag he was so so nice. read more

I'm here at least every other week, sometimes more- usually to return packages. One of my family nicknames is the Queen of Returns. As online shopping has become the norm, there are things that don't work out and it's back to the big Amazon warehouse. The parking can be a little tight at times but I will wait around or just go to the Nugget side and walk over. Everyone who works here is friendly and helpful. I've never had any issues with my returns. The store is neat and tidy. I usually go for to the UPS self check kiosk for returns. They have a nice essential collection of office supplies and packing materials, a bank of PO Boxes, and a notary service which I used once. It went smoothly and was very professional. Great choice for your package and mail needs. A solid, reliable, and well-managed UPS store that is definitely my favorite. read more

The store seems to never have internet so they are unable to provide critical services. They also never answer the phone to see if their internet is back online. Employees are also aggravated for no reason. read more

I came here to return an Amazon package and was expecting a line. There was none and I got my package mailed off without delay. The clerks were nice and wished me happy holidays. I noticed there was a self service kiosk to make amazon returns and will try that maybe next time. read more

The employees are great. I pick up a lot of packages and they are always friendly. It's always a pleasant visit. I pickup my packages and pick up a fruit tart from the Nugget nearby. read more

I come to this location often for Amazon returns. It's a convenient location for me and employees are always friendly! Often there isn't a line but when there is, it moves pretty quickly. The employees are quick, efficient, & helpful! read more

Love my local UPS store. Parking is a challenge sometimes. Each time I drop off my package I'm always greeted and great customer service.

Go here to send a package. Get interrogated. No options available. So no customer service is what that is. Sucks i have to even give a star. Find another store!!!!! read more

A self-service Amazon return station is now available at this UPS store. How awesome is that!! You don't have to wait in line to talk to anyone at the counter. Simply walk up to the Amazon return kiosk located to directly to the left of the main entrance and tap the screen. Then follow the user friendly steps: scan your return bar or QR code on your personal device and voilà a printed peel and stick label will come out of the printer on the shelf below the kiosk. Return shipping bags are available next to the kiosk and the drop box is on the left side of the counter. read more

The UPS Store - Self-service Amazon return station - Shipping Centers Near Me - Sacramento, California

Received excellent service today. The two employees that was present greeted me when I arrived and help me with my print job. The male employee did a thorough job with my print job and helped me assembled and put sticky on my copies. He saved me so much time! I spend over $100 but it was so worth it!!! Thank you so much!!! read more

Do NOT come here for passport photo. They use a disposable camera, and was barely standing in front of me trying to take a quick shot while running back to the counter. Photo turned out with my eyes not centered on the camera and off center. I kindly told them this would not be accepted by passport services. When they tried to argue back is when I just walked out. Clearly the employees are not trained on taking these photos per government requirements. Do yourself a favor and go to Staples instead. Professional, lit white backdrop with quality print photos and digital copy for online usage. read more

They provide many useful services. The staff is always courteous and helpful. Great for Amazon returns. read more

Good service and quick service . Informative members of the staff . Good valuable service

Completely unreliable for shipping, ensuring that they follow instructions, or even packing items appropriately. They don't call you back when they say they will. They DESTROYED our shipped item and tried to hide it. UNBELIEVABLY BAD SERVICE. They took in an item of ours, and were paid to double box and ship it. They then LOST it for two weeks, and would not return our calls. The item then showed up on OUR DOORSTEP, unboxed and unprotected, and never made it to the recipient. When we called to address the issue, they show no remorse and didn't even apologize. They didn't believe our description of how it just showed up, saying 'that could not happen. I've never heard of anything like that'. To top it off, we found that they smashed part of it, and tried to cover it with tape, then repack it as if nothing was wrong. Who WOULD have heard of such horrible service???? They are lying, unreliable, and unapologetic in their incompetence and deception. read more

Don't usually leave reviews. But was a very busy Monday AM and had a big box Amazon drop off so didn't use self serve area. Line was out the door including saw some person do a certified signature. Benny was extremely fast and was also nice in the process. She was only worker. I use this ups often and this was 1st time I really felt the line flew fast. Need more hires with speed and efficiency as Benny. Quite impressive. read more

The inconsistency and attitude of employees at this store is so frustrating. I can understand that Amazon returns are an annoyance but when one employee lets you do a return in a manufactures packaging and then the next week you come in and try to do the same thing and are told in a condescending manner that isn't allowed it is poor customer service. read more

The store is clean and the workers are friendly. The prices are insane. If UPS wasn't accepting Amazon returns, nobody would use their company. I wanted to overnight a small Manila envelope with 1 paper inside. The cheapest overnight option was $68 and change. I paused when I was told the price. I left and went to the post office. They charged my $28 and change. Your prices are too high. read more

I don't like leaving bad reviews but I hate going to this location the employees always have such a bad attitude. Condescending & judgmental. I would rather drive to the West Sac location for way better service. read more

Wow, shipping is so expensive. At least if I go here, I am treated nicely, get really good service, and I know my packages will arrive safely. Especially appreciated the help from Donald. read more

Crystal was amazing. I had A LOT of Amazon returns and she was very patient and kind as I flipped through my emails and the app to find QR codes. She was friendly and informative and didn't make me feel rushed even though the line was to the door!!!! read more

Always great efficient services with pleasant staff. Masks are required to enter, which I appreciate greatly. I usually drop off packages to be mailed; and I have never had a problem. I always get a receipt. There really isn't more that you can ask for! read more

Came in today to pick up a redirected package. The person at the counter who was extremely rude, insisted the package wasn't there because he couldn't find it in his computer. He refused to go back and check for the package, so I had to ask for the manager. She went to look and promptly found it. No apologies, but more attitude. I'll be taking my business to FedEx Office. Rude jerks should not be allowed to interface with the public. read more

Today I needed to notarize an important letter so I checked the store hours before heading there. I checked and the website said they close at 6:30. It was 5:55 so I decided to drive there. I arrived at the shopping center at 6:03 but parking was kind of difficult, so it took me few minutes to park and go to the store. I was in the store at 6:10. The guy in front of the register welcomed me and asked me what I wanted to do and I said I wanted to notarize a letter, so he turned to the lady behind him and asked if they were still notarizing and the lady turned and said No. The guy said sorry we stopped doing it a 6:15 so I looked at the clock and see that is 6:11 and he corrected and said well at 6:10 - 6:15. I thought it was really rude if you are not going to do anything after certain hour its better to change your store hours so ppl don't waste time going to there. read more

Their customer service/employees have improved from past year. The lady I dealt with this morning was very nice and pleasant, though they have employees that could improve their overall CS skills because I occasionally get the grumpy employee. I have come to this place to print things--much cheaper for me than buying a printer for my home. They were good with the COVID lockdowns--they've laced their mask requirements because I forgot my mask this morning and the lady gestured it was ok. It's also right next to 9Round in the same shopping area so whenever I have a return it is convenient. Overall, I am satisfied with this location and its services versus the ones I have visited in the past. read more

I would like to edit my review, from 1 star back to 5 stars. I didn't realize that the UPS store could not cancel a scam company's mailbox. My apologies to this UPS store. Here is my original note. I'm so mad at the C.P.S.company and how they are scamming small business LLC's all across the USA. -- Today is July 27, 2021. I received the official looking letter and form to renew my biannual 2022 LLC Statement of Information, and mail in $120 to C.P.S. Not due until 3/2022, and last time I only paid $20. I looked up 1026 Florin Rd, $312, Sacramento. It's a UPS store in a shopping mall. I called CPS no. 916-244-3826 (a Sacramento area code), but the message said their hours are 9-5 EST. From another thread, I believe their HQ is on the East Coast. UPS: Can you cancel CPS's account with you, and report them to the BBB and also to the Calfornia Secretary of State? They are using your good name and location to trick and steal more than $100 from unsuspecting LLC owners. read more

I rarely interact with the employees here and when I do it's rare that it's a good experience. I hate leaving bad reviews, but this time I felt pushed out. I came in to return a package to drop off in the box. That is the usual routine when I go into UPS. Today I had questions regarding their business services because I run a small business. Though the signs show support for small business owners the head clerk or whatever she is acted like I was an inconvenience. I wanted a quote on brochures and for a personal mailbox. And the associate that helped me was nice enough, she had clear framed glasses and dark hair. Friendly enough, but I could tell that my questions were not as important as the customers who were waiting in line to return packages. The head clerk who was tall, skinny with red hair was not friendly towards me and interjected while the other clerk answered my questions as brief as she could. She told me that if I needed more information that I could look at their info pamphlets. But that's why I was in line to get prices and quotes because nowhere online or in store in their info pamphlets does it list prices. I had to take a photo of their mail box prices. The pricing is ridiculous, you're better off at the post office. I decided to go to a locally owned office business instead. I'll avoid talking to these associates if I have to. I'll post the mailbox office prices in case anyone needs prices for small business printing and is brushed off for asking anything outside of returning packages. read more

The UPS Store - Shipping Centers Near Me - Sacramento, California

Have only used them to drop off Amazon returns, but always friendly service. Process super fast and easy.

Whenever I need to send something UPS or USMail I dread doing business here. The customer service work flow/m needs work. There always seems to be a number of customers standing around waiting. It is about 30 minute visit each time. So if you need to be somewhere in a hurry do not use this location. read more

Daisy at 1029 Florin UPS Store is very rude. She should not be in customer service. I had my Macy's package delivered to the store for pick up. Daisy claimed my packaged was not there and I have to "file a complaint." When I showed her the PROOF that it was delivered to the store and signed by her she says "that doesn't mean anything" and how the delivery driver "has anyone signs it doesn't mean they dropped it off" how's does that make any sense? It doesn't. She rudely told me she will go check if it was in the back if not there nothing she can do. She walked to the back of the store and behold my package and she changed her tone of voice. She also claimed how the tracking numbers did not add up but once I received my packages they we're identical. I asked if she was the manager she said yes, not a great one. read more

I am glad this is in our area. Online shopping returns are super convenient here. The staff is super patient and helpful, even if you bring in a boatload of stuff for them to process. The only knock I have against this location is parking is absolutely atrocious. It was easier to park when it was at the promenade. A tip though -- if you cant find parking in front, just drive around to the back lot behind the store. There is usually parking there. read more

Horrible service went in to mail package employees spend more time Conversing with each other then helping customer by the way store was empty so that says a lot the lady that help me was rude and really unprofessional not sure if it was because of my race or what just felt really uncomfortable not going back to this store ever most be likely be Heading to a FedEx!!! read more

The UPS Store - Shipping Centers Near Me - Sacramento, California

Do not try to schedule pick up's with them. They won't knock even though you're home all day and then they will refuse to reschedule the pick up. read more

I only go into this store Saturdays to pick up mail and packages. Moved to area months ago, have long work commute (yes I'd love it if they were open beyond 6:30 weekdays but) so Sat is it. There is always the same young man working, he is super awesome, professional, efficient and friendly. I wanted to write this and counter some of negative reviews here. I wish Yelp would allow sorting reviews by most recent as I think it's often best indicator of current service. I'm assuming some neg reviews relate to weekdays and can't add anything, I've never worked w anyone but one employee on Sat. He goes above and beyond, is always respectfully walking patrons thru various procedures (I have no idea what but forms and whatnot, I think they provide varied services out of my purview). Sometimes there's line because he's sole employee; in that case I chill out, or I go to the Nugget for a smoothie and come back. I feel better having packages delivered here (even if it means waiting a few days until I can pick up). They accept large boxes (& might let you borrow dolly to get it to car or I take mine), will keep your stuff for weeks or more if you can't pick up. I guess take your own packing tape in case needed (for those upset about such charges), I've run into same thing at FedEx and know it's a pain but... Any returns I take in already packed up with labels so not an issue for me. They do not accept returns via Fed Ex here but there's another mailbox place farther up Florin that does. Oh they make return of AT&T (and some other?) equipment super easy, no packing up, you may not need much info (as tracking info is on equipment), just save your receipt. read more

First off the store is located in a location that gets really bad cellphone location (not their fault but they could go a step further by providing guest wifi which they don't.) if you're doing an Amazon return make sure you take a screen shot of it ahead of time so you have everything ready. Not complaining about this. Just a suggestion I am complaining about the lack of customer service. They are very short and very rude. Almost always when I pre pay and pre package something they find something wrong with it and want me to buy a new label or a new box or a new poly mailer. They just want you to pay them for something. This is no way of doing business. I also want to point out that I ship things out all the time through ups, usps, and FedEx. This UPS location is the only one that gives me issues. read more

They are a holes. They literally let me come in and go on the computer to print stuff, just to let me know the printer isn't working. Oh and they wouldn't do it for me either. Better take the sign off the door that says "we print" read more

I love love this location. Especially, Daisy, Nou & Steve. I go there because of them. Always on the ball and so friendly. Thanks for the great help every time!! read more

I have to agree that this is the worse UPS Store I've ever been to. I have/ had a mailbox here. The staff is untrained and will treat you poorly. If you complain and ask for the manager you will end up dealing with the same person that your having an issue with. There is no resolution at this store. They will treat you poorly and make it out for you to be the problem. NO customer is valuable and it's NOT their job to help you. If you want that kind of experience be prepared to have your mind blown. Absolutely incredible that the store would allow this. Even worse is to pay for that type of service. I made a complaint and my mailbox was cancelled. Gives the franchise a poor name. I recommend to find another option. Waste of time dealing with people with negative energy. From the reply. You can see my case and point. I have a right to record a confrontational situation for my own protection. I was never asked to leave I was told I could wait for hours if I wanted. Security was called to intimidate me and make me feel uncomfortable. I pointed out what was wrong with your service and was confronted because the people working cannot accept any criticism. Everything about the store is in the other reviews as well. I left the store with my own free will because no one deserves to be intimidated, insulted or assaulted retrieving their mail. You won't get any good service or and resolution to with store. In the contract it states that contract can be cancelled with written notice. Something I haven't received and and also not yet set a way for me to get the rest of my mail after. Which is also in the contract. So many things are untruthful in your reply it's absolutely ridiculous how the entire store is setup to make it the customers fault. I was not told anything numerous times. There was one other incident where I was told my package was not delivered only to point it out with my name on it. Which also caused a problem because the staff can't accept being wrong. The only person that should be upset or complain is the person receiving poor service. It's a victim blaming agenda at this location. As for not being happy with my service? I'm not providing service, I'm paying to pick up my mail. How complex is this? You make it sound so nice as if they requested anything. NO. I was TOLD that they will NOT give me my package and to wait for hours in the corner if I'd like or I could I come back in an undetermined amount of time. Both horrible and insulting options considering having to deal with these people a second time in one day. Either way no mail. How nice of them. Please check when the actually notification comes in. This is not a normal UPS Store. You cancelled my box to make it out to be my fault. Knowing because if not I would be cancelling because of poor service, poor staff, and poor customer experience. Anyone can see through the backhanded attempts to justify your actions or lack of action. Through and through the worst experience you can pay for. read more

The UPS Store - Delivered at 10:42am. Told to wait in the corner of the lobby until pick up is ready. - Shipping Centers Near Me - Sacramento, California

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This is the best UPS Store staff in all of Sacramento ! If you read the other reviews you will see that the biggest complaint from all of them is having to wait for service. I watched many people who came in and then started complaining that they have to wait at all and got upset and left. This is not a fast food drive thru...you are not the only customer they have to please in less than 10 minutes. I have come in the store and saw a long line and left to return 2 hours later with nobody in line. The service at this location is the reason I come to this store. They take the time to explain all the options and help me with my choices. I was really impressed with Yannick McGhee who has helped me several times from Thanksgiving thru Christmas last year. I had packages to ship and also had to use the Notary Service for legal documents. I watched people in front of me get mad because the package they wrapped with Christmas paper would not ship and had to be covered with proper shipping paper or by using Yannick's suggestion to use a shipping box to put their box in, and they still got upset. They would cuss and complain and Yannick would stay calm and explain how he can help them. He never lost his cool when I know I would have told them to leave the store. Very professional and kind even when they were being rude. I congratulate Yannick and his co-workers on staying professional and doing their best to keep customers like me coming back to this location every time I ship something. If the manager of this location is reading this...which they should...Give Yannick a raise !! In my experience he is deeply deserving and is always smiling and doing his best to make customers relax and fulfill their shipping needs. One final note...I am not friends with any of the staff (although I feel I have a friend who helps me when I walk in with my business) and I do not work for UPS Store. I just wanted to give a true and honest review (My first one on YELP) about a great service provider in Yannick McGhee. Thank you UPS ! read more