Check your phone for suspicious apps if you've activated a phone here! Do not let your…read moreelderly/senior loved ones go here alone!!! My mother purchased a phone at this MetroPCS. July 1, 2026 with an employee named Amir . A couple days later my grandma started getting a ton of notifications on her phone, mostly from an app called "All File Viewer". I always help her when she wants to download a new app and we definitely didn't download this one and it sure wasn't on her old phone. There were a couple of other apps that were sketchy that I took screenshots of. These were not apps that usually come on Anroids like YouTube or Google apps. Her phone was already very glitchy and losing battery very fast. These were not apps that usually come with Android phones like YouTube or Google apps. So we made a trip to the store on July 9th hoping for some answers and to possibly return it. It was just Amir there, my grandma said it was the same guy who sold here the phone. When we asked him about the apps, he grabs the phone and goes "Yeah." As we continue to explain and he goes through the phone, he goes "Yeah, yeah, it happens all the time." And insists that she must have downloaded the apps. We also asked him why he put a $50 screen cover on her phone without asking her or telling her the price. He said she wanted it and that he actually gave her a discount, and said it was $430 retail. I asked how when the price for the phone is $229.99 full price in-store and online. Then he said its $430 out the door and said he can charge whatever he wants. So at that point we just wanted to return the phone but couldn't because it had an "updgrade". The upgrade? Putting her phone number on the phone. When I looked it up this is an actual policy of MetroPCS, keeping your same number on the phone is considered an upgrade and makes it final sale. So now she's stuck with a phone that even with a factory reset, may still have malware on it. We asked when the manager was going to be there. He said he was the manager and owner of that location. He said that the store on Franklin was corporate and some guy there was the district manager. I already checked before we went and there are no more corporate locations and he just kept saying that that one was. So the same things are probably going on there. So we were kinda done and just said we'd just report it. That's when he grabbed the phone again and started deleting the apps. My mom took the phone back and we left. Also, when she went on the 1st, she forgot her pin. He was able to circumvent it and gave her new security questions so that she could change it when she got home. When she tried to input the answers, it didn't work. She just ended up calling MetroPCS support. There was another woman customer there when she got her phone and he was going back and forth between their phones setting them up. The whole thing was very shady and left me with an awful feeling.

Worked with Barbara and she was wonderful!! Definitely felt like this store was super honest and…read morewill get you the best deal for you!

Just switched over phone service from Metro to Cricket, delt with Eric & Lay . Great service.read more

I walked in without an appointment and the service guy fixed my issue in less than two minutes…read more Outstanding! He wanted $500 dollars, but I didn't have it. So he said he'd settle for a nice word on Yelp, so here it is. Take your cell phone on in.

I will never take my phones anywhere else. Cellular experts are the definition of excellent…read morecustomer service. Not only are they the most reasonable in town, they guarantee all of their work and repairs. They are fast, friendly, and flexible. I also want to add they are honest! There have been several times where my phone did not need to be repaired but just needed a couple of things done and they charge me a very minimal charge for it. Anyone else would've probably taken my money and said that something else was wrong with it! Five star service every time. :-)

Mark and Kevin are awesome! 10 stars! I came with a cracked screen and they replaced it with ease!…read more It took 30 mins or less. They have lots of case options and key lanyards, iPad cases, pretty much anything for the phone accessory needed. They helped me put on my new tempered glass screen protector and my new case! Everything is really affordable. It's inside smartshop so you can entertain yourself by walking around and buying snacks or shopping for makeup, clothes, or jewelry. Their customer service was impeccable. And I would def be coming back here versus a place at the mall to get ripped off. Thanks again mark and Kevin for making my phone look like brand new again!

Totally recommend this place! My son's phone was having difficulty charging. Googled this spot…read morewalked in, the man there was very nice. Asked us how he could help told him my son's phone wasn't charging. He looked at it, cleaned it, and said it's ready I was going to pay and he said no worries. He said it with the biggest smile. Most places would have charged something. Thank you sir!!! You made our day!

A few months ago I gave them a unusual challenge I suppose with a broken LCD dashboard for a…read moremotorcycle that just needed a screen replacement. They were able to open it but thats where the service stopped. I got my LCD back opened and paid for the labor. I was told they would look for a replacement LCD for me but never did. I called to follow up and just end up giving up and completing the fix on my own. On the plus side, I learned how to repair my own LCD dash so thats a plus.

I had a long day in my boots and I needed some help repairing my phone. Look no further because my…read morenew home girl Michelle was so friendly and ready to help with my cell phone repairs. The reviews are true like like the skies are blue

Great experience! Purchased the iPhone 17 pro max here with their financing options they have…read moreaffordable prices as well as accessories of all sort. Customer service is great thankyou so much.

It was quick simple and easy & provide you really good deals on holidays especially. They also do…read morephone repairs.

Offers great customer service, plenty of phone cases to chose from. Easy fast and simple visits so…read morethis store. They don't waste your time.

Alright, I'm stoked about this store and the employees! I have never in over 18+ years with Boost…read moreMobile, found a store with such exceptional employees. Shino and Jonathan were customer service orientated, mindful of my phone situation, accommodating, funny to say the least and respectful. I've been into many Boost Mobile locations but not one like this. These two young men are exceptional examples of what employees should be like. Thank you, for making my experience an absolute joy!

Jonathan helped me out. I bought a The iPhone 12 , he was very informative and kind through the…read moreprocess of me getting my phone. I was having a rough day I had dropped my old phone stopped working and had my back up phone, but the Sim card was not working, so I ended up buying a new phone . he was very professional and kind. That young man deserves a raise. The ambience is clean and tidy.

The service when I got here was great. They had a used and new batteries and the prices were way…read morebetter than I expected. They put the battery in for me and had me out in less than 20 minutes. Fast and easy. I will definitely come back

I went there for a battery for my Prius. Right away, the guy looked /tested it and said my battery…read moreis bad . He replaced my battery right away! It really took less than 20 mins to removed and installed the new battery. (I was told from 2 diff stores that it will take 40 mins and they can't do it!) and the value of the battery from this shop is cheaper than o'reilly and autozone. Will go back to this place next time I have a problem with battery and will recommend this place to everyone. Plus the lady at the counter was nice and friendly. Thanks again!