every time i come for help they get me right in a timely manner and have good service

I bought a used phone from them for my daughter they took good care of me with good prices! They cool.

Bad service bed staff mohmad and Abdul "I am very dissatisfied with both the staff and service. The issue has not been properly resolved despite multiple attempts." read more

The customer service is incredible, the employees are effective, efficient and very courteous. read more

Wireless Outlet - Wireless Outlet - Mobile Phones Near Me - Sacramento, California

I always shop at this store and have never been disappointed. Typically, I visit various shops, but once I had an unresolved phone issue. Every store referred me to Nate and Niko, so I decided to give them a try. In just 30 minutes, Nate fixed my phone after I'd spent weeks going in circles. Interestingly, I noticed many customers that came in that day, were anxiously trying to fix their phones. Since every phone repair can be challenging, it's important to understand that these issues take time and attention. Giving the technicians space to work is essential; if you interrupt them with complaints, you risk getting your phone back unaddressed, as they move on to the next customer. Interestingly they know every customer NY their name and they help everyone on a personal level. You never find honest people like this anymore. I think since they are the owners and not just employees that don't care! They run this shop on a different level. They will definitely work with you no matter what the situation is. I've been going to then now since 2016 and won't go anywhere else... yes that's right nowhere else!!!! Their prices are very reasonable, too. For example, Apple asked me to pay $450 to repair my iPhone 12 Pro Max, while Nate did it for only $120. Apple also offered me a different refurbished phone, which would have cost me all my data and who knows what the previous user did to that phone. I exclusively go to these guys now, and even if they don't have what I need, they guide me in the right direction. Thank you, guys, for your honesty and assistance! 10 stars *********** read more

Wireless Outlet - And after 333 - Mobile Phones Near Me - Sacramento, California

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my experience here is great every time i come to get my phone fixed. customer service so amazing and complaints at all. 10/10 RECOMMEND!!

This little shop has quickly become our "go to" place for anything cell phone related! If you need a new or refurbished phone, parts or repairs, cell service, instructions, help or free advice, Nate is the man to see! I finally got to meet him in person after Joe K told me on numerous occasions at what an electronic genius this store owner is! He seems to know the ins and outs of any type or brand of phone! And besides that, he is polite, personable and all around nice guy to boot! Now, when ever we have the slightest problems with any of our phones, Nate is willing and able to help us out! Wireless outlet is very popular with the locals, so if you come in on a busy day, be patient, it will be worth the wait! read more

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The charger I bought didn't work very well. It was slow changing. I guess you get what you pay for.

If you need your cell phone fixed, Nate is the man. No one can tear down a cell phone, make the repairs and put it back together like Nate. The ease in which he does it right before your eyes borders on magical. He can be helping two other customers at the same time and it doesn't matter, it almost seems like muscle memory. Watch this man repair phones for fifteen minutes and you will be as thoroughly convinced as I am at how extremely talented he is. I bought a factory refurbished Samsung Galaxy S7 and took it to T-Mobile to have them put in a sim card and activate it. A few months later I decided to get a pay as you go account with Telcel to use while I was in Mexico. Upon removing the sim card T-Mobile had put in my phone, Nate discovered the sim card was crammed in the slot and the sim card drawer was broken. He had a hard time prying my sim card out and was afraid he might wreck the new sim card so he needed to replace the sim card tray. This basically entailed completely disassembling the phone to get to the sim card tray slot. Once he was able to get to the slot, he discovered that the factory repair shop had put in a new sim card tray without removing the original tray and the original tray was still stuck in the slot. I guess that was why it was refurbished. With great dexterity and precision, Nate managed to get the old sim card pieces out of the slot without destroying the fragile little contacts they were so tightly jammed into. I must admit that watching him take my phone completely apart made me more than a little nervous, but the ease with which he made the repairs and put my precious little phone perfectly back together was beyond impressive. Even more amazing was learning that iphones were really his specialty and every time Apple comes out with a new iphone he stands in line to be one of the first people to buy one so he can take it apart in order to learn how to make repairs. If that doesn't show how dedicated he is to his work and his customers then I don't know what does. Another area where Nate is amazing is his customer service. The personal attention he gives each individual customer is something you just don't see very often anymore. He treats every customer like they are important no matter what walk of life they come from and his humble and genuine personality always leaves me feeling like every person truly is important to him. read more

If you are ever in need of any cell phone repairs, hit this place up. They fixed my charging port, and saved me from spending a lot of money on a new phone. I will definitely return here for any future cell phone needs. read more

Really good people honest and the price is great they get the work done quick if your looking to unlock your phone go see these guys.

These guys are super affordable and work quick. My sister and I always come here if we have problems w our electronics.

Came in to sell my S5 and get a quote to fix my iPhone, i was greeted by Nate. Very friendly guy and easy to talk to. I would recommend this place. All you have to do is talk to them about phone problems they can fix it easy and negotiate a price that both party can agree on...like here and will definitely come back :) read more

Nate is awesome. Since he's been in florin mall. He's always helping and giving good deals

I am so happy I found this store. Talk about amazing customer service and professionalism!!! My phone had an aux cord broken in it and they took it out LIKE THAT! so affordable I highly recommend wireless outlet for all computer and phone repairs ! Don't sleep on this business check them out!!!! read more

By the looks of this place one might assume this is the kind of place that will sell you a broken phone with crappy service for twice the price...but this could not be further from the truth. Muhammad is probably the most honest guy in the cell phone business. He will never try to sell you products or services you don't need. Instead, he will hook you up with the phone and service that suits your needs for the lowest amount of money possible. I made the mistake of signing up for net10 who has the shittiest customer service/technical support in the world, and so whenever I have a problem I go straight to Muhammad. He knows the right way to talk to these guys and get your problems taken care of. My only piece of advice is that you must be patient. They are really good at multitasking. This means two things 1) as soon as you walk in the door your needs will be addressed and worked on but 2) you will be sharing your time with the 4 other people they might be helping simultaneously. I highly recommend this place to anyone looking for intelligent, honest, and down to earth sales representatives. :) read more

They never answer their phone and do not have answering machine. For a company that sells cell phones to not have a recording to let customers leave messages is appalling. On the very rare chance they answer the phone they will tell you they are too busy to help you. This happened today. After dialing their number non stop for one hour somebody answered the phone. I asked to speak to Chino and was told "he is to busy with customers to take your call". I gave my name and number and said Chino promised to call me two days ago and never followed up. No big surprise. Chino did not respond to phone message I left on feb 21. How can this place stay in business if their official policy for years is to. Never answer phone and no answering img machine and not return calls? They sell many brands of cell phones. I had the misfortune last August. To buy a Metro CPS service with a ZTE cell phone. It is seriously defective and when I called Metro PCS 800# they said they did not have address where to mail back defective /phone for exchange! I then wasted one hour going all the way to West Sac Metro PCS store to get defective cell exchanged. Very snotty clerk did not want to honor the warranty. After my pushing hard for 20 minutes finally rude Metro. PCS clerk said he would order replacement cell phone and would call me to pick it up when it arrived at West Sac store. THAT WAS THREE WEEKS AGO. if you want to be played for a chump then go buy a cell phone at J Street Wireless downtown and get screwed and buy piece of crappy made in China by slave labor ZTE cell phone. I have a useless manufacturer warranty that is worthless and a broken ZTE cell /phone. Next step is to toss this junk crappy cell phone in recycling bin because Chiming at J Street Wireless will never return my call and their darn office NEVER answers their physics phone. Do not shop there. Cell phone shops are all over town and I reccomen do not shop here. METRO PCS is guilty of breach of contract. I am maybe going to contact local channel 10 consumer affairs dept since that is the ONLY way to get a review placement on this piece of garbage aZTE Metro PCS cell phone. read more

After my daughter dropped her cell phone for the millionth time, it finally appeared to have died. She was totally stressed about not having her cell phone and had a huge melt down. The next day, I started looking at options and decided we should take her phone in to try to retrieve her data, although I wasn't optimistic because the phone wouldn't stay powered on. Decided on J Street Wireless since the Yelp reviews were good. We weren't disappointed. In fact, it was just the opposite We were very impressed!! After examining her phone, J Street Wireless put in a used battery he had lying around the shop and wha-la!! Power!! We thought the phone was dead after being dropped in the kitchen but as it turned out, the battery was on its last legs. Who knew?? He let us keep the battery at no charge and did not charge us for his time. We're sold on J Street Wireless!! read more

J Street is a pretty unassuming little shop, but they get the job done. When I needed an unlocked GSM phone at the last minute, they had 3 inexpensive ($59) choices. To complete the unlock on the same day I purchased the handset, Dia at the counter went above and beyond service that you would get at any corporate store by letting me call him on his personal cell until the code came thru for unlock. The phone worked great on the Open BTS system at Black Rock City with a China Mobile sim. Highly recommend for international service. J street wireless might be just what you need. read more

J street wireless is the cheapest cell phone repair They fixed my galaxy s3 for 130$ shattered screen And bet up body thanks saved mylife all my contacts And business love yall for that ... read more

GREAT! GREAT! GREAT! service from Ismael. He was an excellent customer service person. I bought an 8G SD external card for my two year old MetroPCS Samsung, and Ismael took a reason amount of time to explain, install and advice me about my cellular phone and my new SD card. Hopefully Ismael will stick around at this MetroPCS. Thanks for all your help. alex read more

Wireless outlet have the best customer service I've ever seen by far. I live at East Sacramento around Arden but I drive all the way to south sac just for the service! And I tell you, its all worth!!! I went to various stores to buy and repair phones. All they do is lie, charge high and do something that only benefits them. I was referred to this place by a friend. I've bought two different phones with excellent conditions. I had my laptop repair through a best guy named ish. And everything's working in perfect condition right now. Nate is such a nice person. He is humble and knee to help everyone. He always gives discount when ever I go and get Free screen protector and phone case. He knows how to handle a customer service. For this reason, it keeps me going back every-time. Am not a person who gives reviews on yelp but I couldn't control this one. I'm very satisfied with their job and needed to share my experience! Check them out! read more

Brought my S8 here after Verizon wasn't able to remove my SIM card. Nate was able to remove my SIM card without causing any damage to my phone. He felt bad about scratching my back cover and ordered a new one at no cost to me. I recommend this store to anyone needing phone repair. Great customer service!! read more

Ok pardon my dry humor, but this is that sh*t I don't like: when I call a cell phone service shop bright and early when everyone should be on their p's and q's and they lie to me about products in stock. I called J Street Wireless looking for an AT&T Samsung Galaxy S2 (SGH 1777) replacement battery. The guy rummaged around while he was on the phone with me, and assured me they had them in stock and though they were out of brand new ones he could sell me a working used one for $10. I was elated like a child that won free pizza, I rushed over only to have to wait for the owner/manager to open the front door, be ignored for 8 minutes, then "helped" only to find out they didn't have what I specifically asked them to check for before driving over. Not good business man. Wasted my gas, time and money [hey street parking!]; I just wanted them to take my money and give me what I needed. read more

I have been here several times for issues with my phone-- whether it be a cracked screen or needing a different service or a new phone even-- and I have always been pleased. Nate is super reliable and gives fair prices. I come from midtown, even though there is a store closer to my house, because I can depend on Nate for any issue that I may have. I might add that even if there is something wonky going on with my phone (not being able to send pic messages, my service is acting up), I'm able to text Nate and he always helps to find me a solution. Thank you for being rad! read more

My experience was overall really good. I have had to replace cracked iPhones for quite a while now and Nate was easily the fastest person to ever replace my glass. He said it would take around 20 minutes and the replacement was done in 19 minutes. I will for sure go back to this business for their customer service and quality work. read more

It wasn't as easy as I thought it would be to find someone to replace the cracked screen on my Android phone. I found J St. Wireless on a Google search and when I called to see if they could replace the screen, they sounded more than happy to help me out. Unfortunately, the location isn't the best, but their customer service MORE THAN than makes up for it! I have to admit that I was a little nervous about the fact that while Nate was replacing my screen, he was also assisting other customers in the shop and some on the phone... I mean, come on, doesn't the intricate process of replacing a phone screen require 100% undevided attention?! I quickly went from being nervous to very impressed. I have seen other Androids with replaced screens (before this visit, and since then) and you can tell they have been replaced, either by how the phone physically looks and/or the touch screen behavior. Not mine, it is as good as new. A few days later, I was having some issues with reception so I took my phone back to see if the replacement might have had anything to do with it. Nate remembered me and showed me how everything was put together and what was involved in the replacement. He wasn't immediately sure why my phone was acting up. He even offered to replace the internal parts of the phone and refused to charge me because he just wanted my phone to work. While taking it apart, he found the problem, fixed it and I haven't had a problem since. And he still refused to charge me! read more

Nate at WIRELESS OUTLET has never let me down when I've had problems with my iPhone. He has brought dead phones back to life and changed many screens for me. My wife likes all the cool phone covers they stock. Nate owns /operates the business and often does repairs while I wait. Very reasonable prices! read more

The shop is a really chill and easy going place, knows what they're doing with devices and the prices are competitively inexpensive compared to local repair shops. Although they were unable to solve the problem with my device, their efforts were there to still try and solve the problem. On top of that since they couldn't fix it, they supplied me with basically a battery replacement and charging port. For free Much appreciated. read more

Nice clean store very friendly people, I went there to sell my phone they could buy it at the time but still a very good place,

I had problem with my phone looking every day to find a trustable guy to help me finally found this guy such a nice and trustable...

Stopped by yesterday to inquire about the Galaxy S3. Friendly service and great selection. Ive been going here since 2004 and trust the business very much. The guy that runs it is the coolest you could meet, although some of the upscale phones can be pricier than what's offered in major carrier deals. Being on J Street isn't really convenient with all the parking enforcement hounds around. But it could be worse on K Street, with traffic lanes for shopping drive-buys and no parking. Ugh. read more

Wen in to fix my screen and ended up getting a better deal for a new phone The service was wonderful and the gentlemen that helped me was veey nice and helped me In a timely manner . I left with a brand new case and . Thank u!!!!! read more

I had to get 2 apple iPhone fixed, The manager knew exactly how to fix iPhone's and was great explaining every step to me. I had my baby with me and the manager made sure I had a seat. He told me how long I would need to wait and what the prices would be. He is very polite and professional. I highly recommend this store. read more

im yelping the shit outta these guys because i go there allot and no matter how busy they are, they get to me promptly, are professional, really nice and help me solve whatever problem i am having inexpensively. Nate and Moss are the best! they remembered me from day 1 and make me feel like they are friends trying to help me out. thanks guys for being there for me and being so cool Every Time I Come In. J st Wireless rocks. read more

Everyone who works here is very friendly helpful and knowledgeable when it comes to everything for any phone. I'm a longtime customer since 05 and recommend these guys to whoever i know. They will help you find the right phone for you and give you a more than fair price. And if you need your phone fixed they will gladly help you get it working again at little to sometimes no cost to you. read more

I walked in on a Saturday with a smashed Motorola RAZR maxx screen. Even though there was a line of 5 people in front of me I was in and out in a few minutes. The man working the counter was very nice and knowledgeable, took a look at my phone, told me the price and said it would be done in an hour. When I went back in to pick it up I was immediately recognized even though the store was busy and brought to the front to pick up my phone. I was informed that they had only had a used screen in stock and if I was alright with a used screen then it would be cheaper than originally quoted, $80 instead of $100. I left very satisfied, even though the replacement screen is used it is in no worse shape than mine had been before it was smashed, just a few small surface scratches. I hope I never have to return for a repair again but if needed I will definitely return to J St! read more

Terrible Service and Communication!! I went there thinking they're their professional at their trade, was SUPER DUPER wrong about that. Went in on a Friday, was told by one of the workers that he would get it to me by the end of the day THAT DAY. He said all he needed to do was go back to his house and grab the parts to fix. It was a selling point for me, so I said yes! why not, right? Wrong! I went back there at 6pm (in downtown traffic hour btw) and the guy who was there said he HASN'T EVEN STARTED ON IT! WTF right?! So, I bit my tongue and left thinking he might get it done the next day. WRONG AGAIN! He did "worked" on it till about late afternoon and I didn't get a call till late (about 6-7pm) the next saying it was the wrong part he had. Stating my phone was a N900A and he had a N900. Not sure why he didn't look as it states the model number in the back of the phone, all he had to do is pop the back case off and LOOK for a model number. He tells me that he has to order the part and that it would be the following Tuesday (TODAY) it would be finish. SECOND CHANCE, I let it go and said just fix and I be happy. WRONG AGAIN and AGAIN. I don't get any call Tuesday (TODAY) from ANYONE at that store! So I call them at the end of the work day (around 5pm) and ask what is the deal with my phone. Well the guy, who is on the phone, tells me "oh, *guy working on phones* is not here. He said something about your phone being messed up. Let me ask. *background noise blah blah blah from some other random worker*. Not sure if you heard that, but yeah..." I told him I couldn't make out what he said. Guy on phone says " well...your phone, something is messed up. I think he told me your motherboard on your phone is messed up. He also told me to tell you, you call in the morning when the guy, who work on your phone, is here. There 2 guys who work on phones, but "Nate" (or whatever his name is cause I was already P/O about all this crap) is the one who is working on your phone and he left for the day." I was already P/O cause I waited for more than 5 days to get my phone back or get SOME TYPE of update on my phone and yet the last thing I get from these people are "call back tomorrow morning". UN-F-ING RELIABLE. NO DAMN COMMUNICATION TO CUSTOMERS. NO PROFESSIONALISM. NO CONCERN FOR CUSTOMER. DISREGARDS ALL PRIOR PROMISES MADE! From the sounds of things, they work on their own time. As many other Yelpers here, maybe my experience was a hassle for them, but it does not excuse the LACK OF COMMUNICATION or UPDATES they should at least have notified me. PLEASE...PLEASE GO ELSE WHERE OR BETTER YET GET A NEW DAMN PHONE. Save some headache and go find OTHER means of getting your phone fixed or replace. read more

Stellar customer service! I love these guys. I've been going here for almost 10 years now and refuse to take my business anywhere else! Nate and the rest of the crew are extremely knowledgable, very accommodating, patient and friendly! They always have a great selection of phones and accessories to choose from. If they don't have something they go out of there way to make it happen! HIGHLY RECOMMEND! I can't say enough about J St. Wireless.. Love them! read more

I would never come back to this place..they are scammers o took my I phone 6 plus to get my screen repaired and everything went from bad to worst when I picked it up I had a different battery in which was inflated and caused my screen to pop out I asked the guy why is it like this he said that's how it was..then my touch screen didn't work the speaking was working my thumb unlocked didn't work and my phone would just keep turning off..don't trust these people. read more