Worst customer service experience. Occasionally you get an experienced professional but they have…read morethem working at the cancellations end so that they can problem solve. The trick is to have them in the front end so you don't need to get to that point, it's like one hand doesn't know what the other hand is doing. Terrible business model. A complete sh- show

They charge a 50 dollar restocking fee for thier equipment return and refuse to prorate your final…read morebill. I have NEVER had such a terrible experience when trying to disconnect service. I would not Frontier to anyone ever. What a ripoff.

I came to this location about 4-5 years back and no one was much help , how ever I came today to…read moreupgrade my iPhone and open more lines. Mikey the new manager has made this location a GREAT EXPERIENCE and has a GREAT TEAM working for him , everyone is very productive and has a positive attitude. Rebecca helped me first and was so patient just like Charles made me feel comfortable and helped me with every situation and over all was great experience

I switched over to Verizon. I turned my old phone for trade in. I turned in to Ceona. She screwed…read moreup something that showed cancel on rebate. For 2 mo been trying to get my rebate and now my old pay off phone will be heading to collections. I was assured things would be fixed and nothing yet. I believe she stole the phone cause verizon still says they did not receive it She didnt even know how to do her job. They should have her pay for collection. So pissed off

We came by for to ask some questions and to see about offers for my elderly parents and received…read moregood service that was attentive and helpful. Turns out they pretty much have the best deal there is anymore as prices of the most basic Internet plans have gone up so that there's not really such thing as "deals" anymore. But there are still some discounts if you get paperless billing statements, pay by bank account instead of credit card, and have autopay set up. All in all, we learned some things and although they didn't have a free modem promo unless you changed up to a better Internet plan, at least I found out that what my folks are paying isn't too bad and they weren't being had. Looking out for our elders who are quite intimidated by tech. We asked about mobile plans too, but for now it seems my folks didn't need to upgrade so their basic plan is good. The store is big, clean, bright, calming, I think all of that is to create an atmosphere where they can talk you into a better, higher plan, but there really wasn't any pressure sales, and the staff who helped us was friendly and honest, telling us that what my folks got is the best value there is unless a seasonal promo comes up. Thanks Xfinity. For the most part, it's not too bad minus 1 Star for occasional outages.

Four people were standing around doing nothing, but I had to wait twenty minutes for one of the two…read morewho were working to help me. The only upside is that, after too many outages rate hikes, this was my last interaction with Xfinity. Run, don't walk, to any other provider.

Been a customer for a long time. Got Fiber internet through Sonic in 2021 or so when they made it…read moreto my neighborhood, and love the speed and reliability. They're a small local business who offers Internet responsibly and fairly. Had a recent interaction with Najib K which reminded me how much I appreciate the service as well. Najib was wraping up a service call for another customer, and I happened to catch him on the street with a quick concern I had before he drove away. He was able to give me friendly, professional advice, and gave me his card to follow up if needed. Really appreciate them!

For starters this review would have been a 1-2 star review had it not been for the last tech that…read morewas sent out, Karina T. Another tech by the name of Kokob was also great. I was having issues my first 2weeks having consistent dropped connections and no service at times. I couldn't switch back to my previous provider because the line was cut! Three or 4 techs later Karina shows up. I explained all the trouble we were having and she assured me that she'd take care of it. Karina was very friendly and professional explaining everything she was doing. Two months later, my family and I are happy with the service. There is occasional buffering but for the most part solid service! Thank you again Karina, you did your thing! Give that lady a raise for going above and beyond! Raphael J Monrovia

Albert T. is God's gift to customer service. He has 25 years of experience and can fix anything…read more(well may be not your dog/cat). Even if you are nowhere near the Xfinity Store located at 1900 S Street, Suite 110, Sacramento, CA 95811, I would still go there for help from him. You can see from the review by "Hind Leg V." that I am not alone in experiencing Albert as a deeply caring and expertly effective provider of assistance. He made suggestions to save me hundreds of dollars each month and then implemented them. While there, I witnessed Albert engage in full contact advocacy for another customer who was due a refund. Verizon put her on terminal hold and then he called them back on her behalf to push for the refund she was owed. Albert was sympathetic when Verizon transferred the call to foreign language translation services before they hung up (she did not need help with translation to Mandarin). It is easy to see how seriously Albert takes his job and how good he is at helping people circumnavigate the challenges Verizon commonly presents. For people who really want to know what excellence in management and leadership and customer service looks like they should observe Albert. He could teach you, but he does not charge. Not only does Albert have a positive attitude and is so very helpful, he also gives his staff opportunities to do and learn. He allows them to grow and develop their skills so they can practice giving excellence service too. As I was watching Albert hold the door for a departing customer in a wheelchair, I thought, "How can I let Albert know he is a class act and so very appreciated?". So, I wrote this lengthy review to emphasize how good a job he does creating a safe work environment; relentlessly pursuing customer satisfaction; developing his team with chances to help/learn; demonstrating a positive attitude; helping unhappy customers be civil to staff; and treating everyone with respect and care. If you have a problem with Verizon or want to save money or optimize your plan, go to see Albert at the Xfinity Store located at 1900 S Street, Suite 110, Sacramento, CA 95811. He is a treasure and is growing the next generate of super helpers (like Josiah, Liz and the Assistant Manager--sorry I forgot the name).

I try not to have hate in my heart but I hate Xfinity let me tell you... I was a customer of theirs…read morefor 3 years and then I moved and had to disconnect services with them because their software wasn't compatible with my new place. I had originally called to transfer services and accepted an offer for a *free* mobile line with the transfer of my existing internet plan. A few days later I called and cancelled not only the internet but also the mobile line. After, of course, 3 transfers to different departments, 25 minutes on hold and an hour on the phone, I had successfully cancelled both services. This was in July, mind you. I have received not 1, not 2, but 4 emails since then that "your final mobile line bill is due" from a service that I never even activated, was pitched to me as FREE, and that I cancelled in JULY. It is now mid December and I just received the 4th email yesterday that my final bill is due for my mobile line. I have already paid over $200 for this god damn service that I canceled almost as soon as I committed to it. Not only that, they refuse to refund me. I am incessantly frustrated with Xfinity- the never-ending bills, having to call and speak to 3 or 4 different departments about bills that I should have never received in the first place, and the abhorrent cost of their services. Do yourself a favor and get internet/phone lines ANYWHERE but Xfinity.

This is the worse service ever. Don't ever use auto pay. They have been over charging me and taking…read moremoney out of my accout a couple times a month. 3 this month making a total over $800 just this month. Last month they took out $790. I only have 2 lines. I spent 4 hours on the phone trying to get it resolved and it still not fix. I will never refer somebody to this company. It's the worst. They have so much fraud by there own employees. They cant even keep our information from getting hacked. I highly recommend Verizon, t-mobile, cricket, even metro pcs, any other company besides this one.

I got At&t fiber network internet because it was supposed to be better than xfinity. Its NOT!…read more This is terrible. Cuts out all the time, and makes me reset my internet nearly on the hour. Dont get this, its garbage. Im going back to xfinity!

Our dental office phones and internet have been serviced by Fortis for more than five years. THEY…read moreARE EXCEPTIONAL. Unbeatable service. Their people are exceptionally bright and helpful.

We used fortis as our IT company for the last few years and hired them to move our server to "there…read moredata center" after 4 months we had our launch date on a Monday. We were shut down for 2 days with computer problems and for the next 2 weeks had nothing but problems and downtime. We told them to move our stuff back to our inhouse server only to find out they actually tried to put us in AZURE Microsoft cloud base . That was never discussed and they decided to to that on their own without any change order and lied and said that's what the plan was when literally we had them in our office and thru emails stating that we are moving to there data center were they have space. Our software at that time was not going to work in that platform due to the amount of data. We decided after all the problems to cancel our service to only have fortis strong arm us and held us hostage. We disputed a $1900.00 charge for services they were charging us but not providing and finally after a back and forth with them we agreed to pay as long as we can get our credentials and then they said they were going to audit our account. The next week they sent us a bill for 8,000 dollars for magical tickets from 2 years ago ,gave us 24 hours to pay or they would disrupted out ability to work and that is exactly what they did .block our staff and took over our computers. We ended up paying them 10,000 as basically ransom. They are dishonest and they claim to be there to protect you from viruses and people taking over your computer but they are the ones you need to worry about. It has been 2 months cents our cancellation and guess what ,not one computer problem except from the computers we bought from them . So weird that having the "big IT company with multiple calls to fix computers to not having any problems at all says a lot. The light at the end of the tunnel we also cancelled our VoIP and found a new vender that was less price and more features and we are not paying 2400.00 a month to them for there contract. It was a blessing that they performed so poorly as we found better solutions. If i can save one person from this nightmare and them using a company that will charge you for services they are not providing then this review is worth it. If your looking for a honest IT Company they are not it. you can look online and see this is common practice for them.

Great customer service Provide various services like…read more Boost Mobile Virgin Mobile Simple Mobile Page Plus Red Pocket just added Clear 4G internet.... all these great services are non contract prepaid....just wat the doctor ordered God Bless!!!

I loved the idea of a small company. It was wonderful not being put on hold for a lengthy time and…read morehaving a more personal experience. I really appreciate supporting local and smaller businesses, the reality though was that the actual speed that we received due to living further away in Nevada County was sub par. We ended up upgrading to the most expensive option and still the quality, even when speed tested by Om Soft was quite low and not fast enough. Unfortunately because of our requirement for a higher speed for work, we had to cancel our service and go with Xfinity. We could have left with a good feeling and simply realized that we were too far for great service but what turned things quite sour was the canceling process. You must know that you have to give a 30 days heads up for cancelation. We began discussing cancelation with them and were working out the time as to when Xfinity was going to come out, weeks in advance and then Xfinity was backed logged and could not come out right away..leading us to extend our stay with om soft. When we did switch over and paid in full for the actual service days, we received a bill from Om soft charging us for another billing cycle, in which we did not actually use their service and were at that time, utilizing Xfinity, all documented and for a much higher speed and 39.00 versus 65.00. We have gone back and forth about this for the last year.. One employee will seem very kind and say that it is taken care of...only to receive a letter in the mail stating that this is a notice. Then I called back and finally offered to pay half simply to stop the nonsense...and another employee seems amicable to this arrangement and then another notice is sent. If you do want to give them a go, make sure that you live close by and make sure to give an advance cancellation at least 30 days in advance and I would recommend getting it in writing that you will not have any extra unexpected charges...otherwise it is a nightmare. The people in general seemed kind to an extent..but the stubborness to charge when service was not provided was and has been quite shocking.

Internet service is good enough…read more Customer service is lacking. The owner, who communicates with customers, is impatient and discourteous.

Amazing customer service. The man who helped me was extremely kind and patient and helped me with…read moremy laptop. Definitely a great business and I would recommend it to others.

The vast majority of the time when you visit University Wireless you get to deal directly with the…read moreowner, Frank, who is courteous, communicative, and dose quality work and bargain prices. He's been "My Device Repair Guy" for atleast 5 years now, and he has earned a 5 star review from every trip I've made to see him.. I'm consistently breaking my ancient iPhones in various ways, and he's always able to accommodate me, his repairs are always of good quality, and he even did some work outside of his wheelhouse customizing my Steam Deck for me and did a good job with that too.. I believe his establishment also sells used phones, phone accessories, phone plans, and cyrpto too if your into that sorta thing. Screw going to the national chain for these services, Franks the man, he's nice, he's local, he's got your back. Pay him a visit, give him a try, you wont be disappointed, then you'll have your own Device Repair Guy too! =]