This review is for the AT&T store in the Raley's shopping center at 4730 Freeport Boulevard in…read moreSacramento, California. Be warned about this store as the Sales reps secretly add phone lines to customer accounts without the customers knowledge, and then they don't respond and AT&T refuses to credit any payments made for the secretly added phone line. This kind of illegal behavior is a pattern, just scroll down and read a couple other reviews of similar type behavior at this same store. There's criminals that work at this store and it looks like management is involved in this illicit behavior. I'm guessing the sales reps are adding phone lines for added commissions. In December 2025 I went to this store to upgrade my daughter's iPhone. I spoke to the sales reps, Christian, and he told me he would give me a good deal on a new iPhone. He also said he could get me additional discounts if I put all 4 of my cellphone lines on auto pay. I approved the auto pay discount. There was no mention of adding any additional phone lines. I never would have agreed to adding any new lines to my account.....Why would I add a new line and pay for it to get a discount? Since I was on auto pay, I made the mistake of not scrutinizbig my cellphone bill. Fast forward to July 2026, and I reviewed my bill and noticed a phone line was added in December 2025 that I've been paying for the past 7 months. On 7/7/26, I called AT&T and they directed me to go to the AT&T store at 4730 Freeport boulevard and to resolve the issue with the store manager, John. I went to the store on 7/15/26 at 11:45am and spoke to Ian who told me to return the next day after 12:30pm to find John. Additionally, , Ian implied that the added phone line was probably getting me extra discounts. However, I never would have agreed to add any additional line that i don't even have a phone for, in order to get a discount . I don't see the logic in paying for something that I'm not using to get a discount. This made me think that adding phone lines without customer approval is a widespread tactic conducted out of this store. I returned to the store on 7/16/26 at 12:45pm, and Christian told me the store manager, John, wasn't available and he took my name and phone number and told me John would call me to schedule an appointment so we could speak. I never received any follow-up contact. I made phone calls to AT&T customer service and loyalty/retention departments on 7/29/26, 8/12/26, with no resolution. I even submitted a fraud claim with AT&T's fraud department with no resolution. On 8/19/26, I spoke to Dierdre at the AT&T rentention department and was finally able to get the phone line that was added to my account removed. However, AT&T refused to credit me the over $200 in monthly service fees that I've paid on the extra phone line from December 2025 to July 2026. The lesson in all of this is to go elsewhere. Do not trust the sales reps and to scrutinize every bill each month, even when your on auto pay. Don't use this store as shady tactics are used and appear to be approved by store management and the corporate folks at AT&T. You are better off going to Verizon or T-Mobile. This kind of behavior does nothing for me, being over a 20 year customer, to remain loyal to AT&T, and neither should you.

Amazing kudos to Evan! He gave impeccable customer service and helped me with all of my questions &…read moreall of my needs. Today I traded in my phone and he assisted perfectly with the different selections of colors, sizes, and storage amounts best for me. I value his customer service and would greatly recommend anyone who needs help at this location to ask him! I was thoroughly impressed by Evan's professionalism, expertise, and dedication to ensuring I received the best possible service. From the moment I reached out, they were prompt, courteous, and genuinely invested in addressing my needs. They took the time to carefully explain my options, ensuring I understood everything from billing details to plan features, all while making sure I got the best deal available. In a world where quality service can sometimes feel like a rarity, this AT&T worker reminded me of the importance of having knowledgeable and dedicated professionals on the other end of the line. Their support truly made a difference in my experience, and I feel confident that AT&T values their employees as much as their customers. Highly recommend!

Needing to find just a new cover and screen cover for an older phone. As always, not a big ticket…read moreitem but no matter to the owner of this shop. He goes above and beyond to locate product you can use, advises what you need and cleans and installs your choice with courtesy and detail. Hopefully customers appreciate that complete service package he provides, we do. In this day of rush rush, hurry hurry it makes you feel like your business however small, is appreciated. Don't hesitate to almost step back in time when business owners were so kind. thank-you.

Great customer service. Very helpful and great prices. Was looking to buy an unlocked phone and…read morehe had what I was looking for.

I got my screen fixed for an affordable rate and it took less than 30 minutes. I'm actually going…read moreto get the back of my phone fixed when I get the chance because the customer service is so GOOD!

I don't know about this place Shawty parts wrong sizes expensive I found a better place down on…read more28th St. better work better parts better price. I don't think I would ever come back here..

For starters we had a HORRIBLE experience at the Verizon on 19th, their customer service was…read morehorrible. We went to a different location and the store manager Courtney was amazing. She was patient and explained everything making sure I got the best deal and all the perks. If it wasn't for her I may have dumped Verizon altogether and went with ATT.

Store manager Courtney was amazing. It has been years since I've dealt with someone as…read moreknowledgeable, patient and helpful in retail as her. She literally saved us hundreds of dollars. I'd give her 19 stars if I could.

Adeel the owner of this store is such a great human being. He has so much patience with his…read morecustomers. Since I got my new phone I stop by pretty often to ask questions about it and to explain the new features. He's in the right business for sure because he's definitely a people person. I wish him good health and abundant success! A

They are legit, broke my iPhone 12 Pro Max to the point where I couldn't even use the screen or…read morecharge it. Dropped off my phone at 12:30p Shawn got it ready and to me by 1pm. Thanks

Prompt service, decent prices and friendly attitude. Would recommend to anyone needing repairs.read more

I bought a cell phone from them a few years ago…read more   They seem to think that this entitles them, from time to time, to harass me with unwanted and illegal telemarketing calls and SMS spam.   I've demanded that they stop, they promised to stop, but they won't stop.

I ported my cell service from Metro PCS to Boost mobile yesterday 4/24/2017.porting due to poor…read moreservice at Metro. If you live in the Pocket Greenhaven area off Windbridge between Greenhaven and Rush River. WARNING WARNING WARNING!!! Run away do not walk away. After charging my new phone I tried to use it. Virtually NO SERVICE. No service bars or 1 service bar. After 10 minutes attempting to download an email attachment I stopped the download. I also used text messaging using voice recognition. Slow to complete a sentence. Probably due to intermittent connection to undisclosed cell tower location. I tried to return phone less than 24 hours later and even after being told I have 7 day return my $97.00 is still in their toll. Apparently they have you sign a slip with extra small fine type and claimed NO refund was due. So I paid for a month, all the phone taxes and set up fees for NOTHING. In my opinion FRAUD, A and MISREPRESENTATION was committed. I will be contacting FCC, and SAC County D.A. YES Samall claims is possible too, but throwing good $ after bad. And regulatory agency and especially D.A. Probably will not do a fricken thing due to this fraud being of little importance. To whit I agree! So BEWARE! THIS COULD HAPPEN TO YOU!

It was quick simple and easy & provide you really good deals on holidays especially. They also do…read morephone repairs.

Offers great customer service, plenty of phone cases to chose from. Easy fast and simple visits so…read morethis store. They don't waste your time.

I walked in and this girl with blonde brown hair was dead asleep on the chair behind the counter…read moreand when I walked in, I was waiting for someone to service me and nobody came out so when I looked behind the counter, I saw her sleeping and I tried to wake her up and when she finally did, she was super rude to me. I don't recommend going into the store at all. because what was that. She's lucky I didn't take a picture of her.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

First of all, I was just trying to save money and went with the least expensive option however,…read moreafter meeting them and seeing the level of customer service and considering switching all my phone lines there. If you want excellent service and great prices, I highly recommend Boost mobile. This specific location is amazing.

Only reason for one star is that the girl who sold me my phone rocked Had a problem with same…read morephone regarding texting issues, the big guy I assume was the owner did not care one bit about me or my phone or doing anything that resembled movement and a pulse. Didn't even unfold his arms. I read the body language as exactly how it sounds. Basically he mumbled something about updates on a month old phone. Didnt even look up my info. So because of that I will be going to another carrier at the end of July. The only voice I got is my buying power.