I've been a long-time T-Mobile customer and have always appreciated their service -- but my recent…read moreexperience at the T-Mobile store on Folsom Blvd. was deeply disappointing and frustrating from start to finish. I came in asking for help with a phone that had water damage. I explained in detail the situation -- how I had already taken steps to dry it out and that the phone still had water streaks on the screen. I made it very clear that my top priority was trying to save the phone and recover my messages, as I wasn't sure they had been backed up. The representative (Eleazar) tried to get the phone to turn on, because he mentioned it did power up, but was unable to see anything due to the issues with the screen. So, the focus shifted to selling me a new phone, as well as an Internet service I didn't ask for, and a plan change I clearly declined. I expressed that I wasn't interested in additional services -- just a simple, affordable phone replacement if my messages could be preserved. During the purchase, I voiced concerns about whether my messages would transfer, and I was told they "should." When they didn't, I was casually advised -- after the fact -- that I could take my damaged phone to a third-party repair shop to possibly retrieve them. Why wasn't this mentioned earlier, when I had explicitly said that saving my messages was the main concern? The store itself was chaotic and unprofessional. The staff, including the manager (Drea), were visibly more interested at one point in a customer's unusual phone than attending to those waiting. I eventually got my old phone repaired at a third-party shop, returned the new device, and restored service to my original phone. However, even that process wasn't handled properly -- I left the store with settings that weren't working, and had to spend another 45 minutes on the phone with T-Mobile support to fix what the in-store technician couldn't. This entire experience took up nearly five hours of my day. To make matters worse, the next day I was notified of a new line being added and a pending service transfer -- both of which I NEVER authorized. I had to call T-Mobile again to get everything straightened out. Let me be clear: T-Mobile as a company has been great, and customer service by phone ultimately resolved the issues. Yet, this store on Folsom Blvd. is a liability to the brand. All three employees I encountered need extensive retraining on professionalism, customer listening, and ethical sales practices. I will never return to this location, and I strongly recommend others proceed with caution

The parking was horrible! I really don't want to say anything bad but I spent more time trying to…read morepark in this crowded lot than in the store. I wanted to get the home WiFi but the two workers were just too busy so I went to Verizon. Sorry but the aggravation of finding a parking stall was not worth looking into the WiFi. I did end up parking in front of the dumpsters even with a no parking sign. I really wanted this because I liked the commercial with John Travolta and the Scrubs guys!!!

every time i come for help they get me right in a timely manner and have good serviceread more

I bought a used phone from them for my daughter they took good care of me with good prices! They…read morecool.

It was quick simple and easy & provide you really good deals on holidays especially. They also do…read morephone repairs.

Offers great customer service, plenty of phone cases to chose from. Easy fast and simple visits so…read morethis store. They don't waste your time.

I will never take my phones anywhere else. Cellular experts are the definition of excellent…read morecustomer service. Not only are they the most reasonable in town, they guarantee all of their work and repairs. They are fast, friendly, and flexible. I also want to add they are honest! There have been several times where my phone did not need to be repaired but just needed a couple of things done and they charge me a very minimal charge for it. Anyone else would've probably taken my money and said that something else was wrong with it! Five star service every time. :-)

Mark and Kevin are awesome! 10 stars! I came with a cracked screen and they replaced it with ease!…read more It took 30 mins or less. They have lots of case options and key lanyards, iPad cases, pretty much anything for the phone accessory needed. They helped me put on my new tempered glass screen protector and my new case! Everything is really affordable. It's inside smartshop so you can entertain yourself by walking around and buying snacks or shopping for makeup, clothes, or jewelry. Their customer service was impeccable. And I would def be coming back here versus a place at the mall to get ripped off. Thanks again mark and Kevin for making my phone look like brand new again!

George came in clutch. My husband lost his phone on a ride. So we needed to replace it asap. George…read morehelped us restore all of his information. If you need to get a new phone ask for George! He has great customer service!

I live in Folsom but stopped by here 6/16/25 around 115 pm after eating lunch with a friend in…read moreSacramento. I was greeted by a sales associate who was a white male of average height with dark hair and I forgot his name. I explained that I wanted to add a new phone and line to our current family plan and had brought an old iPhone to be used as trade in if needed. We went in circles because he kept insisting I had to update my old plan to even look at available promotions. I told him he was frustrating me and I was leaving. The next day I went to my usual Verizon store in Folsom. And guess what - my current plan was fine, didn't need updating, and there was a great promotion which came with a brand new iPhone 16 pro without trade in. So basically the sales associate at Verizon Florin was full of shit. Stay away from this store!

This place is not what it seems. The advertisement is great but the people are not. It's a trap!!…read moreStay away this place. They rip you off. They fix the screen but the phone has all types of bugs and viruses inside. Phone will never be the same again!! Volume will go down automatically. You can't text correctly it will start wigging out. They couldn't even put a protective screen on. They speak Spanish other when you asked them a question. Sneaky and untrustworthy. Better off going somewhere else

From the owner: *"Doctor Z Cell Phone Repair is your one-stop solution for any phone issue you may have. With over…read more11 years of experience in Sacramento, we are experts at repairing cracked screens, dead batteries, faulty charging ports, and more. We work with all major brands, including iPhone, Samsung, and Google, and offer free diagnostics so you know exactly what your device needs. In addition to our high-quality repairs, we also sell a wide variety of accessories so you can personalize and protect your phone. All of our repairs are backed by our warranty, so you have the peace of mind you deserve!"*

This review is for the 611 customer service no not a retail store. I've had my phone since May of…read more2023. My calls are dropping almost all the time. I have spoken to several t-mobile employees who said they would "troubleshoot" thr problem to see if any other customers are having the same problems. This is pure bbullshit! They gave me the runaround and tried to gaslight me. I was promised a $60 credit and was told the money would be in my bank acct within about 3 business days. I never did get the money. I've been trying to call them since the Wednesday before last. I get the recording then I get transferred but nobody comes on the phone. I've even had 2 friends try to contact them and ask them to call me. Nobody has! I think my own phone co has me blocked. I wouldn't put it past l.them. It's pitiful that I can't reach my own phone co yo ask where the F.....K is the money you promised me? But I'lll bet the farm I'll get that annoying reminder that my phone bill is due. Your service SUCKS, T-MOBILE!! They could improve by actually answering their phone and giving me the money they promised me

Unhelpful staff. No one came to help when I entered the store. If you want to feel ignored come…read morehere!

Awesome service -- I'll never go to another Verizon for any of my cell phone needs…read more Courtney, the store manager, is seriously impressive. I stopped in on a Friday night and they got absolutely slammed, but she handled it like a pro -- juggling multiple customers, phone calls, and at least five different tasks at once, and somehow everything still ran smoothly. It was seamless from start to finish. She also came through on my trade in deal as promised, even called CORP to make sure my credits were applied correctly once I traded in my phone. To the store owner: Courtney is a rockstar and absolutely deserves a raise.

Store manager Courtney was amazing. It has been years since I've dealt with someone as…read moreknowledgeable, patient and helpful in retail as her. She literally saved us hundreds of dollars. I'd give her 19 stars if I could.

The owner yells at anyone who tries to park in front of his store. He was hitting the hood of…read moresomeone car with his fist telling them he'd tow their car. Even when his store is closed. He decided to take his anger out of the person trying to calm the situation down. Seriously, stay classy Sacramento!! Calm down, it just a parking spot.

Do not come here they don't do refunds Ahmad was rude asf to me because I wanted my refund after…read morethe part they fixed did not work he proceeded to tell me no refunds after I ask what was the refund policy he was very rude didn't have a return policy what places does that? Honestly don't waste your time here their losers who will take your money DONT COME HERE THEY WILL RIP YOU OFF

Milan made sure that I didn't leave the store without my screen protector upgrade!!! Came out to my…read morecar and provided amazing service!

Andrew was extremely helpful and a pleasure to work with. This corporate store is on the top of my…read morelist when I need to do anything regarding my T-Mobile account or any of my equipment!