This T-Mobile location has the cooliest most hip workers I have evervseen. They explained…read moreeverything in its entirety and gave me some perks out the door. The facility was clean free of debris and plight.

We just got their WiFi 3 days ago, but a camera system we have won't work on 5G. So used AI on…read moretheir app and the direction were not complete. Called number on their website for technical assistance, and after being on hold for 10 min got someone that had no idea what i was talking about..turns out it was billing. Gave me another number that took me to customer care, who couldn't help me and transferred me...but actually hung up! My third call got me to someone who was actually very helpful and resolved the issue. But they owe me a couple hours of my life back.

Amazing customer service! They're very kind and professional. I came in for a phone repair and they…read morefixed it within less than 15 min. 10/10 recommenddd

The customer service is incredible, the employees are effective, efficient and very courteous.read more

It was quick simple and easy & provide you really good deals on holidays especially. They also do…read morephone repairs.

Offers great customer service, plenty of phone cases to chose from. Easy fast and simple visits so…read morethis store. They don't waste your time.

I will never take my phones anywhere else. Cellular experts are the definition of excellent…read morecustomer service. Not only are they the most reasonable in town, they guarantee all of their work and repairs. They are fast, friendly, and flexible. I also want to add they are honest! There have been several times where my phone did not need to be repaired but just needed a couple of things done and they charge me a very minimal charge for it. Anyone else would've probably taken my money and said that something else was wrong with it! Five star service every time. :-)

Mark and Kevin are awesome! 10 stars! I came with a cracked screen and they replaced it with ease!…read more It took 30 mins or less. They have lots of case options and key lanyards, iPad cases, pretty much anything for the phone accessory needed. They helped me put on my new tempered glass screen protector and my new case! Everything is really affordable. It's inside smartshop so you can entertain yourself by walking around and buying snacks or shopping for makeup, clothes, or jewelry. Their customer service was impeccable. And I would def be coming back here versus a place at the mall to get ripped off. Thanks again mark and Kevin for making my phone look like brand new again!

Went here to return my phone once my new phone shipped in. I was told to "go find the corporate…read morelocation" since that's where I bought the phone. Turns out, the workers at this location just didn't want to help out because according to customer service and others at Verizon, that was just an excuse to not help out.

I live in Folsom but stopped by here 6/16/25 around 115 pm after eating lunch with a friend in…read moreSacramento. I was greeted by a sales associate who was a white male of average height with dark hair and I forgot his name. I explained that I wanted to add a new phone and line to our current family plan and had brought an old iPhone to be used as trade in if needed. We went in circles because he kept insisting I had to update my old plan to even look at available promotions. I told him he was frustrating me and I was leaving. The next day I went to my usual Verizon store in Folsom. And guess what - my current plan was fine, didn't need updating, and there was a great promotion which came with a brand new iPhone 16 pro without trade in. So basically the sales associate at Verizon Florin was full of shit. Stay away from this store!

We went to get my sons iPhone fixed we took 2 iPhones and he fixed one with off brand screen and…read morethe other one wouldn't turn on so he said he would fix it but never called to update us on the phone we had to call multiple times and that's when his excuse was he was remodeling his shop that he would let us know in the next week or so days went by me and husband work a lot so we completely forgot about since they never contacted us never told us anything when we finally remembered about it we went to collect the phone they couldn't even find the phone he said to give him a couple days and he would contact us never did it was to the point my husband said he was done he knows they couldn't find the phone and we left it at that . Worst shop ever wouldn't recommend them .

This place is not what it seems. The advertisement is great but the people are not. It's a trap!!…read moreStay away this place. They rip you off. They fix the screen but the phone has all types of bugs and viruses inside. Phone will never be the same again!! Volume will go down automatically. You can't text correctly it will start wigging out. They couldn't even put a protective screen on. They speak Spanish other when you asked them a question. Sneaky and untrustworthy. Better off going somewhere else

I don't know what it is about this location but every time I come here I'm waiting over 30 minutes…read more They definitely need more employees.. let me say it's not all the employees, because some are trying, maybe they need more employees. Oh yea, nobody greets you when you walk in nobody taking names on the list so customers don't be angry thinking other people are cutting them. Come here if you have to, but I don't recommend it. Mrs.K

This review is for the 611 customer service no not a retail store. I've had my phone since May of…read more2023. My calls are dropping almost all the time. I have spoken to several t-mobile employees who said they would "troubleshoot" thr problem to see if any other customers are having the same problems. This is pure bbullshit! They gave me the runaround and tried to gaslight me. I was promised a $60 credit and was told the money would be in my bank acct within about 3 business days. I never did get the money. I've been trying to call them since the Wednesday before last. I get the recording then I get transferred but nobody comes on the phone. I've even had 2 friends try to contact them and ask them to call me. Nobody has! I think my own phone co has me blocked. I wouldn't put it past l.them. It's pitiful that I can't reach my own phone co yo ask where the F.....K is the money you promised me? But I'lll bet the farm I'll get that annoying reminder that my phone bill is due. Your service SUCKS, T-MOBILE!! They could improve by actually answering their phone and giving me the money they promised me

Store manager Courtney was amazing. It has been years since I've dealt with someone as…read moreknowledgeable, patient and helpful in retail as her. She literally saved us hundreds of dollars. I'd give her 19 stars if I could.

For starters we had a HORRIBLE experience at the Verizon on 19th, their customer service was…read morehorrible. We went to a different location and the store manager Courtney was amazing. She was patient and explained everything making sure I got the best deal and all the perks. If it wasn't for her I may have dumped Verizon altogether and went with ATT.

I want to take a moment to recognize Edward Barton for the outstanding service he provided while…read morehelping my family switch from AT&T to T-Mobile. Edward made what could have been a stressful process incredibly easy and comfortable. He helped us upgrade our phones, transfer all of our existing numbers, and even helped us lower our monthly bill. Throughout the entire process, Edward maintained excellent communication and made sure we understood everything along the way. What stood out the most was Edward's professionalism, patience, and genuine willingness to help. He made sure that my family and I had everything we needed--and went above and beyond to make sure we were completely taken care of. I never felt rushed or pressured, and he made me feel confident and comfortable with our decision to switch to T-Mobile. Edward is a great example of what excellent customer service should look like. I truly hope T-Mobile recognizes him for his hard work, professionalism, communication skills, and dedication to his customers. Because of Edward, our experience switching to T-Mobile was an extremely positive one. Thank you, Edward, for making the entire process so smooth and for taking such great care of my family! I'm giving 5 stars on Yelp but the 5 stars actually belong to Edward!

Michael was amazing! We had the pleasure of meeting him. He was patient and let us know step by…read morestep everything he was doing. Would 100% look for him to help me anything I'm here

I was having trouble re-installing Office 365 (specifically Outlook) on my new PC laptop. All the…read moreother products installed seamlessly. Despite numerous attempts (and diagnosis time/effort), Outlook just refused to connect up with my email server (Google). I used Yelp, rather than the 800 number (which reportedly is slow in responding). Well a Yelp inquiry wasn't much faster as I didn't get a response for a day and one half. The good news is that Ken got back to me and things went well after that. We set up a remote access day and time. The remote access works really well and he was able to figure out a couple of details that were blocking the connection (cached incorrect credentials, Google Access issue, Registry issue and 7 unneeded and worthless .OST files). He even suggested a better virus protection software product along with improved Ad Blocker software. I am very pleased with the knowledge and support of Ken. They charge for a minimum of one hour and he had me working in 40 minutes. He told me that if I have another issue, I can use the remaining 20 minutes of help.

I am eternally grateful to Yoga Bear for recovering my photos. I stupidly accidentally formatted my…read moreexternal hard drive with Time Machine and lost 15 years' worth of photos. I had taken it to a competing repair shop and they said my drive was unrecoverable. But clearly they did not have the knowledge that Yoga Bear has. Theo recovered the vast majority of my files. He was communicative, friendly, and so helpful! I couldn't be more pleased with the service and expertise I was provided. I will 100% turn to Yoga Bear for any future tech mishaps and will be referring all my friends! Thank you guys!!!!!