It's been over 3 years since I originally posted a review for here and it's due for an update since a lot has changed since then. What changed: * They now have an app for your phone that is great for scanning in coupons or showing that you preordered something. * They introduces Elite Pro around 2 years ago? But now they made it easier to have one level of "pro" membership. I think it is around $15 for a year? It comes with a cool looking card that you can scan at purchase or trade in for something extra. * You can get a digital version of gameinformer magazine but you can always do both physical and digital. Now for pros and cons, Pros: * Get new releases on the first day release rather than ordering online from elsewhere and wait the whole day. * On Pro days, if you have membership you can get good discounts. * Find good collectible items that you can't find anywhere else. Cons: * If you are planning to trade something in see the trade in value using the app or website beforehand, you'll probably be disappointed in how much you'll get. * They don't accept games from other countries. I tried trading in a Japanese version of an anime fighting game and they didn't accept it. * Sometimes when you buy a game on sale advertised as "new" it will already be opened... * They only accept trade ins for opened products. So if you have an extra amiibo that has never been opened they won't accept it unless you open it yourself. Also the value obviously goes down if you open it. read more

Place is a joke. I called 9/15 asking if they're doing in store pre orders for the Zelda switch 2 CONSOLE! Guy says yes, but best to get here sooner than later. So go there today when they open, wait in line for 45 minutes to be told no we're not. The lady manager is a complete b-otch. I hope GameStop closes all their locations, place sucks, terrible customer service. Just look at all the reviews for ALL their stores. But this store sucks cause their manager has zero customer service skills. read more

I preordered the Dragon Ball Fusion World release from GameStop a couple of weeks ago because I was told it would be ready on release day. When I showed up, they said they hadn't even gone through their shipment because they were "too busy." What's the point of preordering if it's not ready when promised? The least they could have done was call or text customers to let us know there would be a delay instead of making us drive there for nothing . read more

I don't normally write reviews but i had such an amazing time. I did my first trade in and i think... Esteban? I think that was his name, was so nice and made the process so simple! He was running the whole thing himself and had to help out other people during the process as well but made everything so simple. Even called another GameStop down the road to put a game on hold for me since this one didn't have it. Definitely will come back :) thank you! read more

they did inform us about a $25 fee to use an expired account, then said she charged us $16 after she made the transaction, but the receipt showed a $25 purchase when we were only there to sell controllers. i will not go back to this game stop at all for stealing from my little brother read more

Went here to purchase a Go +. Staffs were nice and friendly. They have a lot of things in stock that other stores don't. Store was clean and organized. It was a quick and easy transaction. Remember to use your military discount - show your ID. read more

The service here was terrible. I came to the gamestop store to browse for a Nintendo switch and one employee with the long hair and the beard gave me a surprise. Upon entering, he said something with the likes of "they're the type of people" and continues to whisper and talk shit. Not only he didn't greet us upon entering, he just gave us a snarky and rude stare acting like he was done with the place. On a good note, the lady that the rude person was working with actually cared and asked if we needed any assistance. Besides that boy's rude and snarky ass with shitty customer service (which did not make me feel welcomed) I would come back to gamestop if only that employee, who was HIRED FOR A CUSTOMER SERVICE POSITION, was not there. Don't recommend coming in and would rather go to a different gamestop like at gamestop by america's tire (which is down the street.) also, if you're reading this Mr. Rude boy from gamestop, change your attitude, get coaching from your managers, and if you are a manager, get demoted. Thanks. read more

Called in beforehand and asked if they were going to sell prismatic booster boxes. they said yes. i got there 4 HOURS early to stand in line. 10am rolls around and they said they dont have any to sell. what is wrong with this store's management??? read more

poor customer service was not greeted once or asked if needed help the caucasian male with long hair just gives you this weird stare acting like you just walked into his house besides that it's alright read more

Poor customer service had to wait in a long line just for them to tell us they don't match their own price that they had available for pickup in store. I wanted to purchase it online in the store but the lady said we had to wait at the back of the line again so I could get the game. Price difference was double the price that it said it was online. read more

At 12:42 pm on on September 7th the store was closed during posted business hours the front of the window. I tried calling but no one picked up . read more

Gamestop - This is the posted business hours of this GameStop and it's closed during these hours it seems - Videos & Video Game Rental Near Me - Elk Grove, California

Majority of the time, people take time to review the negatives. But when it comes to positive feedback, they don't have time for it, or it's because the service is expected. Well, the thing people need to remember is that the staff are human too and they don't make the rules. They do what they can within their company guidelines just like any other company. I appreciate every interaction I've had, even when it's for 10 seconds. The fact that some started remembering my name, I was surprised (or maybe I am there too much lol). Bottom line is, Majority of the team that I had encounters with are super cool and friendly. To name a few, Macie, Brandon, Mallory (I believe thats her name), and the girl with glasses (I believe filipina) that calls me by my name (I am sorry that I never got yours). You guys are awesome, and gamestop is lucky that you are on their side. I've been shopping there for over 20 years and a pro member for slightly less. The staff now is the best I have seen. Keep it up! read more

The guys were really helpful on the phone, and I picked up my game without any fuss or bother.

I had placed Pre-orders for a Surging Sparks booster box 36 ct and a Terapagos ex Ultra premium collection. I paid my deposit for both preorders but when I went to pick up my preorder I was told they did not have it. I asked why is that so if I put my deposit down and was told I was guaranteed my orders when I put the deposit. I was told by the associate it is "while supplied last" as of today I have not received my order or even a refund for the deposit I put down which makes matters worse. When I asked the associate when can I expect my preorders to come in as a possible restock I was told "we don't know, we don't even know if there will be a restock. You can just call us regularly to see if any come in." read more

they sold me a broken controller in a new box the panel was coming off when I first plugged it up it was acting stick drift and then it just stopped working it turns on but doesn't let me do anything like watch YouTube or play games and I want my money back or to get an exchange I reset the controller with the little button on the back and it still doesnt work. read more

Gamestop - That's the controller right there and it's in a new box but it's broken and the PlayStation and mute button are pushed so far in - Videos & Video Game Rental Near Me - Elk Grove, California

Good gaming spot for you and your family. The stars is friendly and helpful. If they don't have what your looking for at this location they will call another location and place on hold for you. read more

Gamestop - Christmas shopping. - Videos & Video Game Rental Near Me - Elk Grove, California

Don't get preowned games here they will most likely be scratched or unplayable. I don't think they even check the quality of the discs although the price of the games are relatively cheap and fair it is still not worth the price of not knowing if the game you are buying will be playable until you get home and learn the hard way. Just get new games or get a digital console because pre used games are really not worth it ... read more

This location and just about every location here in the elk Grove area as far as GameStop are concerned are very reliable. Sometimes I'll catch Cody at the Bruceville location as well, and every time he's the most helpful person you could ever interact with, these people have the best intentions and are such stellar individuals. Any video game questions you got they can help you with and give you a great start with any console. 100/10! read more

Came to Gamestop to pay for PS4 preorder before the midnight release. I thought preordering would be easy. Pay and pickup anytime after but didn't know that picking up the PS4 at midnight was a requirement or they would cancel and refund your preorder. I even got an email stating that my preorder would be on hold for 48 hours after release. This Gamestop location says otherwise. They told me I must pickup at midnight. I don't get why i have to pick up at midnight when I already paid for the full amount I owe them to preorder my PS4. Why send me an email stating that my reservation for the PS4 will be on hold for 48 hours after release then??? I don't know if the stores just makes up their own rules as they go but it could of been more organized for Customers to pick up their game systems. It took us another hour of waiting to pick up at the midnight release. read more

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Got a headset for my son for 24.99 an entry level headset the cashier was nice thank you

Do not buy this expensive shit , it cost me 450$ for 2 of these SCUF PS4 controllers, had to replace both of them and still giving me issues, now I have to go and buy another 50$ warranty since they are 30 days old which I will never do ,do not waist your money plus the manufacture company are a joke,very bad customer service and never send me an email with the steps I have to do it so they can fix it for me , all the employees in this store are very nice but could not help , this is a ripoff for a very poor quality controller read more

Gamestop - SCUF PS4 controller - Videos & Video Game Rental Near Me - Elk Grove, California

Wow I came at 11AM Thursday Sept 2nd. Had a basic question about restock dates. Female Employee refused to answer my questions. Incredibly rude for no reason. Didn't even acknowledge me when I first came in. Definitely will be driving the extra 3 miles to the one on elk Grove Blvd with hopes of being treated with respect and actually answering my simple restock question read more

I'm surprised this location only has such an average rating. This is my favorite Gamestop location around Elk Grove. The girls at the front greeted me right away and asked if I needed help looking for something. I appreciate this because I'm that one person coming in buying a game for someone that I don't even know what gaming system they have. These girls also looked like they know what stock they have without looking it up in their system. That's helpful for gamers out there wanting the latest craze. I personally came for Funkos though. This location has the largest shelf of Funkos I've seen for a Gamestop. They had Funkos that I've been looking for awhile and special ones such as the Comic Con 2016 ones. I also liked that they asked me to sign up for rewards but didn't push the issue if I refused. We all know those pushy salespeople out there that won't let up on you signing up for rewards...These girls aren't like that. read more

I've worked in videogame retail, so I don't really mind the upselling that EB and GameStop pushes their employees to do to every single customer. I'd imagine it's annoying to a lot of people when they're asked about buying preorders & subscriptions, but employees are just trying to keep their numbers up so I understand it. I've been going to this particular Gamestop on and off (off moreso lately) for about a decade. Their midnight launches went by rather smoothly (It took me 20 minutes to get my copy of Halo 3. The guy in front waited 13 hours). If you've been to one Gamestop, you've really been to them all when it comes to the new stock they carry; it's just the respective staffs differentiate each store. They've had pretty cool staff in the past (that one guy that staged the PS3 robbery rules though), but this current one is just OK. I was pretty grumpy too when punk kids would come by and play the kiosks for hours, or when smelly fanboys would try to bait you into console war debates so I don't hold it against them if the staff isn't so attentive from time to time. The only real beef I have with Gamestop is that they regularly sell customers gutted games as new. I personally love the feeling of opening up shrinkwrap, so I feel that customers who share this love should be given some kind of discount. It's also a bummer to see that they've strayed away from taking in old hardware. I've had some glorious pickups in the late '90s, but finding older games seems to be a lost experience in today's gaming retail scene. read more

Dunno what people are complaining about. I bout games here and returned em for something else, not something u should or can do. I was just being a punk, anyhow shameless ethics aside. They let me switch games. Honestly if u buy a game and beat it in 5 hours the game sucks anyhow. Know your game or get stared down like a noob. Don't look at games that generally show nudity like beach volley ball etc. And if you stare at it buy them like yor proud to be perverted. I do and I don't care, all men are proud to be perverted. That's how children are born. Call the cashier a noob and see if he still tries to give u a discount. read more

The get your geek on place. Back in the day (before I got my "big girl job") I would come here a LOT of for midnight releases. Yes. I'm one of those! But I got to play many a favorite game as early as possible and losing a lot of sleep in the process. The midnight releases were always fun. Store is usually clean, stocked, and they have helpful staff. And dude....they have GIRLS on staff! read more

I love gamestop, they gave me the games that i needed and helped me hook up my xbox to my tv since i didn't know how to

If you have been to one gamestop, you have been to them all. But at this particular location, I went in to pre-order Destiny and some expansion packs for my boyfriend. At first the guy helping me seemed really nice, but then started to be creepy and flirty... After that started going on, I made a specific comment about how my boyfriend would love this game, thinking that this dude would stop flirting... It obviously didn't work, because he left his personal cell # on my recipt w/ his name, and told me to call him if I had any questions? Isn't that against some kind of rules while you're working? So... a week later, I went in to pick up the game. It was the same guy who had helped me before. Lol, he must've been mad I didn't call him or something, because he basically acted like I didn't exist. When he grabbed the game for me, I noticed it was for the ps4. I specifically remembered ordering it for the Xbox One and it even said so on the recipt. Luckily there were still copies left for the Xbox, so it wasn't a huge problem. But he tried to blame what he did, on someone else by saying "oh, whoever helped you last must've mishesrd you." I basically stood there with a "you mean you? " look on my face, until my stuff was ready. A pretty funny, but also rather annoying experience. read more

Last time I checked when you are running a business you stay open till the hour's that are posted on your door. Apparently this location is exempt from that. I called before me and my friends got here and they said they were open till 9pm. When we got there its was 8:48pm. Their door was locked and we were on the verge of leaving.. this Caucasian man with glasses comes out and say's "I can let you in if you know what you want" shocked I said that it wasn't 9pm and we were going to make it fast. He repeated himself and said if we didn't know what we wanted he "cant" let us in. I work in retail and I know that you definitely can't turn people away no matter how slow it is or close to the hour of your store closing. I will be filling a complaint through corporate. read more

They had the game I was looking for, and the employee went the extra mile by holding it for me. Will use these guys again for PlayStation and Xbox purchases. read more

I been coming here since 2002 and its my favorite GameStop in all of world. The people here make this place amazing, especially the assistant manager, Angel, he remembers me and my family when we come in and always greets us with a smile. The employees are super friendly and not pushy at all thats why I have coming to this specific GameStop for 15+ years. Thank you Laguna GameStop for everything. read more

Been here several times through the years. They are always willing to help you find what you need and friendly to. Through the holidays I typically will run by and pick up some gift cards perfect gift for stocking stuffers. read more

I've never had a problem here.. buying, selling, or trading. I ask the employees for help or info and I get it. On the downside of this location, I've been solicited by children outside the store to return a game for them. And the way they approached me was creepy. Creepy kids. So, if there weren't loitering kids around I might like this location better. read more

By far the best customer service i have ever gotten! I always come here to pick up my games :) awesome crew no lie!

The employees are awesome and are very nice! A great selection of consoles accessories videos video rental and games. They have great prices! They have awesome customer service! I would shop there again! read more

This Gamestop sucks and the one on BRUCEVILLE right next to Americas tires sucks.... The Employees are rude punks and all they do is play games all day and there not any help when Customers are around....Besides the crappy inventory - its better just to get the games at target or online..... Gamestop in Elk Grove are rude to kids and adults...DONT SHOP AT ELK GROVE GAMESTOPS....buy your games at WALMART AND TARGET...... read more

A Game Stop is a Game Stop. This location is slightly tucked away by PetCo, so if you are like a lot of shoppers in this area, you generally don't make it past Target in this shopping mall. The store itself needs a deep cleaning, maybe it's the lighting but it just feel dirty. The game selection is typical like any other store. However, the employees here are always very helpful and make sure you greet you when you enter. The last time we went, the employee who helped us had some great tips for some of the games we were checking out, and with the game my boyfriend ended up getting it was right on par with what the employee had said. Overall, it's pretty much exactly what is to be expected from any Game Stop. read more

Never a bad experience here. Just went in to get some cheap headphones for my ps4. I was helped by the store manager, Steven. He showed me a few of the options they had and he asked me what use I had for them. He ended up selling me on some mid grade ones, because I told him I didn't want to spend a lot. He never tried to up sell me on the nicest ones they had, and I really appreciate that! Thanks again, Steven. Great manager! read more

I just stopped in because my ps4 Black Ops 3 version had stopped working. I was within the 30 day exchange guarantee. And Megan had been helping me out and she was going to give me a ps4 without the Black Ops 3 version and she was going to give me $10 because it wasn't a Black Ops 3 version. When I had bought my last ps4 there was a sale going on for $10 and she saw that on the receipt. So she said to me that I owed her $10 because of the deal. And I told her that since she had first owed me money then I owed her that is should be even but she wouldn't budge so I had to pay her $10 for a less machine. All I can say is she was rude through the whole process. read more

Great customer service and greets everyone at the door. Very helpful an knowledgable. Come here often