Oh my goodness out of all my years of going to different Gamestops this one by far is the best! Every employee that I have been helped by has been amazing! Their selection of items are always great and as a pro the value is absolutely reasonable! I now will always look forward to stopping by! read more

She was extremely useless and avoided helping me at all cost short hair blond girl She said maybe 5 words total and the store was completely Emmitt and she didn't not want to help me at all she jjst gave me a refund instead of helping learn to work the elite controller accessories read more

Weirdest most misfit ppl working at these GameStop in sac. They sold out of 151 today in 30 mins so that's great. Asked to look at a sports mega box and she would t let me hold it. I tried to grab it to look at it and she wouldn't let go of it. Really weird behavior. Not a good look for customer service. read more

I'd like to thank Josh at store 2356 for taking his time to help me seriously a life saver!

This GameStop is one of the most convenient spots. This location is a low foot traffic area and easy to walk around in the store. The employees always welcome me in and help me out with any questions I have. read more

Needed to make an exchange and the worker, Trinh, was very accommodating and helpful toward my requests and inquiries. My issue was resolved quickly and without complications. Highly recommend this store. read more

This is my go-to gamestop. Everyone here is so cool to talk with. I wish I knew the girls name I talk to yesterday I had a great discussion with a girl (I believe her name was Macie). She was very helpful and very sweet. As a girl gamer the girls there are a bit easier for me to talk to seeing they are girl gamers as well. But like I said, EVERYONE here is super cool and friendly. read more

They are supposed to be open till 8 pm and they closed there doors at 7:30, they just looked at me from inside and didn't even bother coming to say something read more

Employees don't really know much. Asked the dude for good multiplayer games and he told me he didn't know...? They just hire anybody.

$6.08... smh. I have known that Game Stop is not the place to go if you are looking to sell a system if you actually want a decent price... but...considering the discounts offered when purchasing a used system here ((nearly none)) and the fact I am NOT a TWEEKER, HOP HEAD, CRACK HEAD, or similar... I was a bit offended by the offer of $6.08 for a Wii, balance board, 2 controllers, and 10 games. I am going to guess that I missed some thing.. the offer was confirmed.. smh I just had to say, "No, Thank you.." and keep it moving. It is really ok. I didn't REALLY want to sell the Wii any way, so I am thankful for the lack of a reasonable offer. :-) read more

Gamestop - Toy Stores Near Me - Sacramento, California

I'm so pumped to visit this store as they sell a lot of brand new and pre-owned video games. I just bought an Xbox 360 and we decided not to get the Kinect sensor at Best buy since it costs $99. We called the store and they are out of stock but they have refurbished Kinect Sensor for only $25 which was originally priced at $70. Good as new! Saving $74 is a TOTAL SCORE! The store is clean and organized. They have a small corner with different game consoles to try on. The staff is very friendly and accommodating. We mentioned that we are first time buyers and I love how energetic and convincing they are in telling what a great experience they had in video games. They have a lot of mini figures too. Overall it was a nice experience and we will probably go back here for video games. read more

Gamestop - Toy Stores Near Me - Sacramento, California

tall employee very disrespectful and impatient Do not like the feeling being rushed when shopping

I bought the last new copy of a game here in GameStop. I was not aware that GameStop had to seal the game box so I left the store with an unsealed new game. A couple hours later, I decided that I really didn't want the game after all and I went to my local GameStop for an exchange. However, this GameStop could not take my game because it's not sealed. Therefore, they can only take it in as a used game and it's not even half the price I originally paid for it as new. This is incredibly annoying. I have to come back to Arden Mall's GameStop to resolve this problem all because someone could not do his job correctly. I don't live anywhere in Sac and I just might pawn this game because the traffic and the GameStop of Arden Mall are all nuisances that I don't want to deal with. My experience here has solidified my decision to ensure that I buy my games elsewhere. read more

I'm not sure how to rate this place. I'll make it short and sweet: Pros: they have everything you need and the customer service is excellent. Cons: they dry-fist you on any buyback. Like pretty hard. I know they gotta make money but damn. Also they are usually understaffed. Hey GameStop, how about we kick down some of that buyback cash and spring for some part time help? That is all read more

Gamestop - Toy Stores Near Me - Sacramento, California

1 person working 14 people in line waiting 30+ minutes. Constantly like this everyday

Showed up 7 min before closing. Doors are locked and the people working just looked at me. I took my 600$ to Walmart. Had the employees working Sunday night 9/6 stayed open till they said they would this would not be a issue. I drove almost 20 min to get here. If a business is going to post open till signs. Stay open till then. read more

I've been calling this store for the last 2 hours trying to see if they have what I'm looking for in stock and all I get is a short message saying the associates are busy and to call back later. I'll take all my gaming needs elsewhere. The store in the mall answered on the first call. read more

This gamestop is alright, they almost always have a game available that isn't available at my more nearer gamestop which is a big plus. Parking can be hard sometimes to find a good close parking to the store. And lines move kinda slow when its kinda busy. Its a ok place. read more

Absolutely terrible. I will never come back here again. I've been to this location several times and it always takes at least 20 minutes before anyone will even talk to you. They spend all their time hiding out in the back or bullshitting with other people. Not once was I ever even acknowledged when standing in line or trying to get someone's attention. No "we'll be right with you" or "I'll assist you next", "I see you there, give me just a minute", nothing! If you ever do get someone to help you, they're out of whatever you're looking for and spent 30 standing around for. read more

Update to a previous review. Without going into huge detail, I pre-ordered a game, the store did not have beta codes and had no idea what I was talking about (as part of the promotion with that particular pre-order) they informed me when they got details they would let me know. A few days later, I called to find out if they knew anything, the manager told me they had beta codes on the way, he'd call or email me when they came in. A week later, nothing, so I called and an associate tells me they got in the codes and gave them all out. I was mad. As someone who pre-ordered the morning of the release and was literally one of the first people to do so (showed up at store opening the day of the release), I was more than slightly upset that they completely fumbled the ball, and then basically just said well sorry we'll email the company. In spite of the fact that I work next door, I will not ever return to this GameStop, which is shame too because they are so convenient and I do spend a lot of money there. read more

THIS GameStop needs to do something with its employees maybe some customer service training or something I call this GameStop to check on pre-orders that I have all the time you guys encourage buying online and pre-ordering for covid reasons but can never pick up the phone when I call to check on my pre order . So I tested this GameStop by going inside and started to brouse I took my phone out of my pocket and called the store while inside to see what there doing that there so busy that they can never answer the phone me and 1 other costumer we're inside and what do u no the worker there didn't answer the phone just let it ring and ring while he was shuffling papers around looking busy he wasent helping me or the other person that was there so I don't see why he couldn't answer the phone but who am I to say SMH . read more

Working in retail myself, I just want to say that every associate, as with the manager (who's name im forgetting), the customer service is excellent. This is the only GameStop I'll go to for that reason alone. I never really feel the need to leave reviews about places, but this is an exception. Excellent employees, keep it up guys read more

This location is amazing. I came in to buy an SNES Classic, they were getting 12 shipments and I was number nine in line. Not only did I get my console, the waiting experience was very pleasant. Ben and the other employee were entertaining to talk with and were really helpful. I'm not an avid gamer, but I love old Nintendo games. I'm glad I chose to purchase mine here. I would recommend this place to anyone. read more

Always friendly and helpful staff. Knowledgeable and able to answer questions about practically any game. Prefer this store over the location in the mall 1000%. Easy parking, have more in stock and much cleaner. My go to GameStop location. read more

I would say that I had a bad time with GameStop. Particularly whit this store. Bunch of liars and cheaters!!!! Especially, that black mf w/ curly black hair I don't remember his name. We'd talk about reward points at the check register and he asked if I'd like to renew my points Points!!!! What next he did is just signed me with a new membership. When I have realized that I refused to pay. But he told me if I didn't pay he'll call the police and he'll give my all data to police. I didn't want to pay , but also I didn't want any trouble. So enough is enough!!! I've experienced that many times at different stores, believing that managers themselves tell to their employees to manipulate with their customers' money. My friends, don't waste your time on such cheap liars and cheaters! read more

Terrible customer service no one even helps or acknowledge your existence if you're looking to get help that'll take about 20 minutes. Never again just replace them with robots already. read more

Employee Hunter lakes some common sense training, he is rude, unfriendly and can't tell the difference between someone who's 21 or under 17.

Ok so I wanted to buy a new PS4 . And my duagther said this game stop was good. Yesterday the PS4 went on sale and Thursday theres another sale. I went in and asked the young man working there (Hunter w/blue hair) And at first he told me "no they will be going on sale" and I proceeded to inform him that that actually the sale started yesterday. He looked it up a wow I was right. Then I asked him if they had alot of them? And he told me "That's all relative thus time of year" Oki.k so Thursday tell him the Thursday sale is spend 150 bucks and get a 50 doller gamestop card. "Ahhh ok" he said lol wow .his excuse was that he hadn't been to work in 3 days! It's not like it the beginning the xmas shopping season and black Friday. Sheeesh .I don't know what my duagther was talking about that this store was good. Guess ill head to the other gamestop thats close. read more

i love me some video games! a game stop is pretty basic. you walk in knowing the prices and what they generally have to offer. but i came in around 815 on random impulse deciding i wanted to splurge and buy some kind of rock band/guitar hero device. the staff was extremely helpful and chatted it up with me to help me find exactly what i wanted. and when they didnt have it, they called the other game stop and had them hold it for me while i drove over there. they even kept the store open for me a few minutes after while i went on a video game spending rampage. love it. read more

I'm going to be honest.... I never go into these stores. I pull up park let my boys go in pick a game and when they decide I give them money they pay , we leave . Well , today I decided to go in . I don't know why but I'm super happy I did . The customer service here is absolutely wonderful . This employee went beyond to help me. Showed me a website I can look to check game ratings (my boys aren't allowed to play M rated games), super knowledgeable and very kind . He found a way to take his time with each cx , even little kids who just wanted to ask questions and the store was pretty busy! He actually seemed like he enjoyed working for the company . This guy is awesome!! He made me want to take survey , hell he made me wanna buy that expensive ass gamestop card . I wish more people worked like this . It was great ... thank you Lewis !! read more

I called in their today to ask them what games they have for the PS3 move and the rep told me too many to name and I completely understood. I went in on my lunch break to check it out, however it seemed that the ones with blue in the top right corner are for the move and the price tags are covering all of them. I asked for help and the employee was rude wouldnt help me just basically said you should still see a little piece of blue! All I wanted was for him to show me since there isn't very many games for Move anyway and although it wasn't busy at all he would'nt guess i'll just go to the one in Citrus Heights where the are always helpful. read more

If you are looking for games or just looking to play a few to waste time this is the gamestop to go to. They have great customer service and never too busy. The games are always open and free to play. Never experienced having to wait or watch others play for hours while in the store as I've seen at some others. If you're in a hurry and just looking to buy a game and run out, you can accomplish that at this Gamestop. read more

Their employees are pretty helpful. My roommate bought an Xbox One bundle here for around ~$400, traded in games with no problem, and bought games as well. As far as Gamestop stores go, this one's pretty good on customer service. I wish they had more PS3 games, but I can always order online. read more

This is a smaller store, but still has a decent selection. I like to come here close to the holidays to pick out gifts for the cousins. The staff is always super friendly and helpful! Great little store in the Arden area. read more

Every time I come here the guys/ gals always treat everyone no matter male, female, ethnicity the same. They also recommend good games and warn against bad ones like it's second nature. It's like some jedi mind trick or something. I tell them what I like or hate and they recommend games I never heard of and most times they're right. Also, they are fair... we were in line waiting for about 10 minutes while a customers mom goes over the "content" and when I got to the front they gave me a $5 credit for the wait. THAT is customer service and makes me come back. Good job, I'll be back. read more

I love this place since I get to try PlayStation VR every Saturday. It's the biggest GameStop I've ever seen. Seems like a safe neighborhood. Plenty of parking. read more

Put a game on hold online and when I went into the shop, the customer service was great. I was greeted as I walked in and the employee searched and found my missing on hold game really quickly. Great products, great service, and bonus points for having a slightly harder to find game. :) Would def recommend. read more

Best Gamestop in the area. The manager and assistant manager are amazing and the staff is always helpful.

The staff at this Game Stop is always super nice and helpful. The store is kept really clean and organized so it's easy to find what I am looking for. We have traded in games and systems at this location and it's always been quick and painless. There is another Game Stop a bit closer to me but I always come to this one. read more

Took my 7yo daughter to the mall. We came up to this place and she immediately wanted to go in. We looked around and I saw Mario Kart for the Wii. I had been looking for this game for months. I asked to see a copy of the game, so I could see what else I may need to play this game. These guys told me that I didn't need the steering wheel, and didn't need the nun chucks (sp?). I went ahead and bought, not knowing what the big W was priced at. Ended up being the same price for better service than walmart. We'll be back. read more