Upon sign up I was told that a 100$ Equipment deposit would be required to start service and that it would be refunded after 6 months. It's been almost three YEARS... when I brought it up to corporate, I was told because I was late, I lose the 100$. Listen people, That would be considered a *penalty* a deposit is to ensure safe return of equipment. Comcast is collecting money under false pretenses. The internet is overflowing with the same Comcast stories, with minor variation. *Update: I'm getting the deposit back, but only as credit on the account, not the cash. Thanks Shay in loyalty Minnesota. read more

Worst business and customer service ever. No body know what's going on anywhere in the company. As a small business owner I've never been so frustrated and put off. Would wish doing business on with them on my worst enemy read more

This is the worst Internet provider ever the AI customer support is terrible. The only thing I can say is that all of the technicians are very polite and try their best but the rest of it is straight up garbage. buyer beware do not attempt to waste your money on this service. read more

The worst company with the worst ethical business practice. Had a service for over three years with them, never missed a bill and after stopping service with them, they fabricated a 150$ bill and then sent it to the collections. Save your time and money and don't do business with these a...... 0 stars read more

If i could leave a 0 I would. We cancelled our services 2 months ago, and i was told I would be sent a check in the mail to give it 30 days. Come today, August 30th, still nothing. After many calls and promises of escalations i finally spoke to a supervisor, Qyu, who then tells me a check only takes 3-5 days. This company loves to flip flop and lie about their policies and I informed her if I do not have this check within 5 business days I will be taking legal action, this company has screwed me over enough. read more

Always down, Comcast gives credit to your bill for their failures . Just do yourself a favor and do t get Internet or tv thru this company and save yourself a headache . Saturday o. 4/26/25 and service has been down all day on a Saturday . Stay far away from this product/company . read more

I have a business account with Comcast/Xfinity and our service has been out for two full days with zero explanation. No phones. No internet. No way to get through to a human or get answers, just an automated phone tree that acknowledges the outage, but cannot provide any info on restoration of services. DO NOT SIGN A CONTRACT WITH THESE HACKS, this is not the first disruption in service and surely not the last. They will cost you money, customers, and business. read more

We had internet, cable, and home phone service installed yesterday. The installation technician did such a HORRIBLE job I am seriously considering trying to find alternative service elsewhere. He left no documentation for any of the services purchased. He installed equipment on to a NON-OPERATIVE TV. That shows he did not even test hook-ups agter installing. He did not leave documentation on WIFI setup nor did he even fully explain the services he was installing. I am so mad and frustrated with the lack of quality of service. Absolutely horrible. Buyer beware, if you get XFinity, be sure to do your homework on what you want setup and watch your installer like a hawk... If not, be prepared to have a major headache. I could go on and on but will just leave it at the highlights. Come on Comcast, make you installers at least achieve average install quality. read more

No communications from Comcast Business when service is down. Calls to them are not answered. Robochat gives no information. Terrible customer service and terrible reliability ​ read more

Charged for service outage that lasted more than two months and only compensated a paltry amount

WORST services ever. You cant even get ahold of customer service when you internet goes down and that is literally at least 3 times a month. They charge so many hidden fees, I've had nothing but problems with comcast since 2010! Run the other way you will be eventually paying 300+ monthly for garbage service. They make excuses for EVERYTHING and then give you 10-15 bucks for service credit for having outages that last OVER 4 days! GARBAGE COMPANY read more

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Comcast Business bait and switch. Yes it's my fault for not reading the fine print regard taxes, but the sales rep was clear that my renewal service would be less than I was currently paying. Now I am paying $30 more per month. Should have gone with my original plan to dump Comcast. read more

I had the misfortune of getting cable internet service from Comcast/Xfinity for over 2 years at my home in the Natomas area of Sacramento. They had horrible technical support and billing systems. The issues and the saga I went through are: 1. Repeated reduction in speeds 15-30Mb/s downstream (from their promise of 500Mb/s), 1-2Mb/s upstream (from their promise of 10Mb/s) and increased latency of 30ms or higher (from their promise of 10ms or less) at peak work hours and evenings causing video calls to drop, video games to stall and streaming content to freeze. 2. The technician who came to my home to fix the service could only fix the section of the line between the street to my modem, but not fix the equipment at their end. Also the technician showed up at non-peak hours and showed me that the line and quality of service is at the level I paid for, but the service quality dropped back to unacceptable levels at peak hours. 3. After this visit, I made multiple calls to their phone technical support, which just keeps making me reboot my modem and router, but do NOT fix the bandwidth or capacity at their end. Comcast continues to use outdated equipment. I also investigated more and found that at the DOCSIS standards work by sharing the available downstream bandwidth. Comcast tends to sign up more and more users in the neighborhood without upgrading the equipment at their end. 4. Their billing department keeps making us sign up for one-sided contracts and offer NO guarantees for service. This is unethical. 5. Around a year ago, their billing system used my credit card number for another customer's account, but could NOT remove my credit card from the other customer's account or refund me for several months of incorrect charges. The recourse to this issue resulted in my canceling my credit card so that the incorrect charge would not recur. 6. Also they billed me for technician visits when I canceled my service, although the problem not NOT get resolved. This is also unethical. Despite my several calls to their technical customer service, they could resolve issues. After having lived through the incompetence and unethical business practices of Comcast/Xfinity, I would highly recommend that you look for alternate internet service providers. My recommendation is to avoid Comcast/Xfinity like plague, and go with alternate providers if its possible in your neighborhood. I took the step to switch over to Fidium fiber (from Consolidated Communications Inc.) which for now has reliable service and get 1Gb/s (1000Mb/s) for both upstream and downstream data, with 5ms latency or less. I could not be happier with my internet service after the switch!! read more

When I heard they wanted to remove Ch 24 a local station. And a network that shows NFL and College games, this is where I draw the line. If they don't want to support these local and family programs, why should I support them. IM NOT!!! SHAME ON COMCAST read more

I made a mistake on my bill pay and paid Comcast $840 that I actually meant to pay to my credit card company. I spent two hours today trying to resolve it talk to someone in China went into the office and was told we don't refund money for any reason. We keep it and use it as you use your services, we deduct it. I do not owe any money I pay everything on automatic debit this money for $840 should be returned to me ASAP. It's very upsetting. I need it to pay my bill he said to get a refund I would have to cancel my account and wait two or three weeks to get a check . Poorest service ever read more

Customer service. Return phone calls let a person speak to a supervisor. I've been 0n the phone for at least 7 hours and my problem still exists read more

If you like getting overcharged constantly and spending hours each monthly dealing with inept customer services, Comcast is for you! Pro tip: record any phone calls, save all transcripts and have proof of any interaction. Customer service will lie to you, and when you're overcharged again they will pretend like they told you the opposite. I had Comcast for years and was overcharged about every other month. I had to move recently, and Comcast didn't offer services at the new address. An agent told me over the phone that I would not be charged cancellation fees and my service charges would end when I moved out. 2 weeks later, I see they have charged me $133 for the month after my services ended and cancellation fees. I tried to turn off my payments, but they turned off that functionality so now they are just stealing my money. Customer service is useless. read more

Try and avoid these scumbags at all costs. Cancelling a service took two weeks and who knows how long. The make you follow a link only to request a callback that never comes. The entire cancellation process was them trying to sell me something else. Thankfully their business model is dead. Xfinity doesnt deserve to be in business. Please assist their demise by not doing business with them. read more

Relentless telemarketing phones calls, as many as 5 a day. On the do not call registry, complained to them in writing, filed complaint with Better Business Bureau & Federal Trade Communication... NOTHING STOPS them from robo-calling you! Does no good to speak with their call center people, they don't care, they get paid to pester you. Shame on Comcast's business practice. Like I would ever signup with them now! read more

This company is absolute junk. They have a billing team none of who understand 'basic math'. This is how stupid they are. Then, no matter that you will pay through the nose for indispensable high-speed internet, they will regularly drop your service (outage issues they say), during critical days and times when you are right in the middle of very important meetings. Funny how the outage happens almost every Monday or Tuesday mid-mornings! I won't even bother wasting my time writing about their other incompetencies, because others here have pretty much said it all. Absolute incompetent pea-brained chumps run this business (so-called c-suite at Comcast), and they hire their kind - worthless, single-digit IQ'ed fools. If I ever come across any individual who claims to work for Comcast, then I'd know right away what their IQ level is. Intelligent humans do not work for companies such as these. I am shopping around for a quality ISP at this time, and plan to simply pay for a streaming service on top (for CNBC, CNN, and BBC). Wave G is a strong contender if that helps someone. I see no reason to work with Comcast any longer. Cutting the cord with Comcast isn't as hard as some here seem to think. read more

This is literally the worst business has the worst customer service I can't believe they are owning the West Coast they don't do anything for us they charge us twice as much as they say they're going to they never answer the phone I hate this company I hope they go under they don't do anything for us what else can I say they don't listen. Lying cheating pieces of s*** They are literally stealing my money told me I would have a cell phone for 45 bucks a month although they are charging me a $120 a month with no one to talked to you I'm going to just cancel everything f*** this company read more

They will pay overseas people $500 in order to avoid one technician coming out to my house. The script writter deserves an Oscar

Customer service! The female (no name given) was definitely not helpful. Kept to a standard script. Wouldn't or couldn't try.

Comcast is a terrible company. We recently attempted to switch carriers and they locked my SIM card/phone for 24-48hrs, currently we are at 36 hrs and I have called multiple times. One supervisor stated it is there policy to lock the phone, when I asked for a copy of the policy they stated they are not allowed to give out their policies. This phone was purchased in for over a year ago. The fact that they are preventing me from using it when I own it is completely acceptable, and they refuse to assist you in anyway in correcting the issue. read more

They lie and raise prices and always hard to understand the customer service rep. They tell you one thing and do another. I hate xfinity I'm taking my business elsewhere. read more

Xfinity has begun charging $36 more from August billing. When trying to ask what the difference is (we have not added any services), all the app bot does is try to sell you more services! Call and ask to speak to an "agent" - as in a LIVE body - and all you get is another bot to give you the run-around. I'm NOT paying $36 a month more when I don't know why the increase, XFINITY! I'd better be able to speak to someone soon to answer my question (and not tell me the increase is for "regular services" or I'll be cancelling soon and going back to good old satellite TV. Your fancy non-human responses not only don't make sense or are unhelpful, they are making me v-e-r-y angry!!! Beware if you're thinking about these "people" for your internet and cable services! If I could give NO stars, I would! read more

Worst company ever! I used them in the past and ditched them because of their shady business tactics then brought them back at my mothers request when I moved her in with me. And now same old same old. Price hikes everywhere. Terrible service, excuses after excuses as to why they need to raise prices every couple months. Avoid at all costs! A very dirty underhanded company. read more

Stop, do you not use Xfinity, it is the worst customer service experience I've ever had. I am 60 years old and I've seen a lot. This is by far the worst. I had TV and Internet installed by Comcast. Xfinity had the service for four months walked into a local branch store Returned the equipment and canceled the account and walked out. This is September 22, 2023. I have not had service since May 2023 and they are still billing me, but the worst part is you can't ever reach a human on the phone if you do, you get lucky enough to speak to a human , they speak in a foreign language with limited, broken English stay away if there was a negative rating, that's what I would give read more

Our internet has gone down three times in the last 24 hours. Each time we powered down the modem, went on to the Xfinity website to check for outages and do a self-service check by having the website reboot the modem. The 1st time it worked, the 2nd and 3rd time it did not so I had to call in for both of those. Let me just say, their customer service call in number is the most atrocious customer service system I have ever seen. you cannot get in touch with a human being to save your life. They send you through a warrant of self-service checks such as rebooting the modem and sending text messages of suggested ways to fix your modem and then hang up on you. In addition to that, their website and their phone number do not line up, nor does the phone number remember the self-service system checks they force you to do. It took me more than 30 minutes to get in touch with a live person, who only read from a script and would not deviate from said script and when they finally decided to send someone out here to look at the modem, it's going to be more than 24 hours. With the current pandemic, we are all working from home and we are essentially not getting paid because our work requires internet connection while sitting here waiting for Comcast to show up. Unfortunately, the other choices out there are equally as bad and there's no way around a conglomerate like Comcast. Absolutely disappointed, fed up, and not much we can do about it. read more

If i could leave negative stars i would. I have had xfinty for years. I recently moved and called to have my service transferred to my new place. I called in May to have service transferred and was told they transferred service but my internet was not working so i called xfinity and they sent a technician to my house who then informed me i would need a internet line installed bc i didnt have one at my current residence, no problem they tell me 7 to 14 day to install. We are now a couple days from September and still no line installed. I have called to ask questions and i am just met with another rude service technician who comes to my house doesnt knock and then just leaves and they close the ticket out. On top of not having service since May that hasent stopped xfinty from charging my card on file. Honestly the worst customer service. Would not recommend read more

There service some things work other does not talking to them on the phn they hang up your on the phn fir at least 2 hrs and they charge way to much awful service oll the way around read more

I switched to Comcast because I was sick and tired of dealing with AT&T--endlessly long phone calls constant price hikes etc. Comcast was ok at first, but then they started hiking the price until it was almost as high as the major carriers. I switched to T-Mobile for my internet at a price guaranteed to stay the same forever. So at this point I would probably have given Comcast 3 or maybe 4 stars for being adequate until I tried to end my service with them. They refused to come remove their large and unsightly equipment from my dining room. They even refused to let me talk to one of the crew so they could tell me how to do it myself. Endless phone calls zero results. I finally got a person to send a crew member out. Guess she was lying to get me off the phone. As best I could tell I needed a special tool to remove a large bolt that went into the wall. Today I got down on the ground with my cell phone flashlight and realized that a regular socket might work. I was able to loosen the bolt but not remove it. I jiggled the box to see if it was loose enough and the whole thing ripped out taking the drywall with it. I do NOT recommend this company. They always had mediocre service but this takes the cake. It would have taken an installer 2 minutes to remove it or even less time to tell me how it was mounted (drywall anchor behind 3 pound battery). Thank for nothing Comcast! read more

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Been a Comcast Xfinity customer for over 35 years. They have labeled us as a diamond customer. For 33 of the 35 years, we've been happy with the service. But the last two years has been outage after outage. Outages lasting the majority of the day. The last two weeks, we've been down for a total of 40 hours or more. Internet, TV and telephone. I'm glad that we did not purchase their home security service as that would have also been down. They always tell us to reboot our modem, but the problem is their system. We pay over $300 per month for this awful service. I really don't want to change, but may. Congress should make companies like Comcast pay for downtime. Airlines, utilities and others are penalized for service issues. Why doesn't the California PUC look into these communications companies? Do they own too much stock in the businesses? I would never recommend Comcast Xfinity to anyone. read more

I would give zero stars if I could. Comcast is out to take everyone's money with ridiculous scams. Below is just one of MANY issues I've had with Comcast. Their fees are always increasing. They could have a "just cause I want to" fee and get away with it. There are so many tv outages so I can't watch anything and they don't compensate by lowering the bill or providing some sort of discount. I get a text message from Comcast saying "thank you for your order of Despicable Me 3 in HD". I DID NOT ORDER ANY MOVIES AND NEVER WOULD. You can seriously get new movies from the local library for FREE or pay $1.50 for a one night rental through RedBox so why would I buy any movies from Comcast. I was watching Netflix when I got the text message about the "purchase". I immediately call Comcast so that they can remove the charges. The representative asks if I have kids that bought the movie. I do not have any children. Then she asks if I accidentally pressed something on my remote to buy the movie. The answer is no I didn't "accidentally" press something on my remote as I was watching Netflix and I'm sure most of you know how Netflix works. Literally impossible for me to buy a movie while watching Netflix. I better not see any charges when I get my bill. read more

In the past 2 days I have spent a total of 11 hours trying to resolve an issue with my xfinity service, 9 hours yesterday, 2 hours today. Summarized, I have paid for in-home tech support for 29 years, yet was not able to get an in-home tech scheduled. I am 63, just post hip replacement surgery, and was sent on a 3 hour round trip to pick up new equipment to install myself. (I am not capable of this, as I explained, which is why I pay for in-home tech service). However, I did make the trip, then tried to install the equipment, only to find out the Xfinity store did not provide the new cables that are neccessary to go along with the units they provided. I was then again on the phone another approx 90 minutes last night where a phone tech based overseas continually insisted I reset the modem before he could even think about scheduling an in-home tech. I explained a dozen times the TV was not capable of "re-setting" because it was not connected, because they did not provide the proper cables to do this. I was finally told they could not help me, nor send an in-home tech, and that someone from xfinity would contact ME at 8am Monday. That never happened - no call, no msg, nothing. So I then tried SEVEN times to get through to a real person this (Monday) morning. After an extremely long hold, waiting, told to reset the system then recheck the TV, I was told they'd try to get a tech to come help us late in the week. Again, I have paid for in-home tech support for decades. There is no way we should have to wait this long, or that we should have been sent on a 3-hour round trip and told to do it ourselves. OR, that I should have wasted my entire Sunday simply trying to obtain the service I have paid for nearly 30 years. read more

I would give them zero stars if I could. The sound goes off and on on my TV and I'm supposed to have 1 gig mbps of Internet speed but most of the time it's no more than 25 mbps read more

I'm in the service industry. Comcast is down without explanation so often I can't conduct business...I work from home. We're down again. No internet, no TV, and no explanation for the disruption. PLEASE DO NOT ask me to give my cellular too. FFS. read more

This morning my TV would not work. It said call Xfinity. Which I did. They tried to convince me to add a service package. I declined. I still have no service. read more

If you want a company with good customer service online or using a phone look elsewhere. There is no number to contact a real person and all online connections are computer generated responses. I've never seen a company with worse customer service. There is also no numbers to call a store you have to walk in to talk to anybody. I will say the store employees and service tech they set up to come to my house were very good, however when asked about their phone or online customer service they could not give a response as to why it was so bad but did admit there is no number to call to talk to a live operator. I would not recommend using Comcast or Xfinity it's a frustrating process. read more

0 stars. Shitty service. Called customer service 5 time and they kept resetting my router. Shock is ridiculous as I work from home. They kept saying I'd get a new router "tomorrow" after a week I of tomorrow's I cancelled my service. They charged me a $110 term fee when they never provided the service I fckn laid for! Will never recommend. read more