Nearly two years of billing hell after they told me my account was closed. Closed a mobile line here in November 2024 - manager confirmed no further charges after December. Instead I was billed monthly for over a year and eventually hit with debt collection notices for a balance Xfinity's own support rep confirmed in writing didn't exist. Turned out they'd sold me a second bundled line without ever telling me my original line needed to be formally closed too - both phones sat unused in a drawer the entire time. When I pushed for a fix, I was told the decision was "final" with no further escalation. Based on Xfinity's own community forums, this isn't an isolated mistake -- it's a recurring pattern with other customers too. Filed complaints with the FCC and CFPB. If you deal with this store, get everything in writing and don't trust a rep's word that an old line is closed. read more

I visited this location earlier this week due to complications with my account and Milo assisted me. He took his time to understand the situation and guided me through what he was going to do and get my home internet back up and running. In addition, he also helped me set up a mobile line. Throughout the interaction, Milo was very polite, understanding and did not try to upsell me. On top of that, he told me to follow up with him via text if there are any issues or if I had any additional questions, which I truly appreciated. I also noticed his team assisting other clients and they were all so genuine and respectful! A huge thank you to Milo for resolving my issue and being such a gentleman! read more

Best customer service! Izaiah was incredibly helpful while I was returning equipment. He went above and beyond to make sure everything on my account was in order. He answered all of my questions clearly, was easy to talk to, and was pretty funny. All this changes my visit from a simple drop off of equipment and check off my list, to an amazing interaction. Liz also helped make the visit a great experience. Highly recommend coming into this shop for your Xfinity needs. This is a great team. read more

No adult supervision. Crews are napping on couches, talking on earbuds with their friends while assisting customers and over all unprofessional. Note this is a contract store and not a corporate store. When crews are paid commission you get over sold read more

Super easy visit thanks to Josiah. He made something that could have been a headache a breeze. 5 service

My internet connection has been very unstable, and I've run into ongoing challenges trying to resolve it. Because I'm using a "third-party device," I was informed that troubleshooting support isn't available, which has made it difficult to address the issue. Additionally, when I switched to my own router/modem, I continued to be charged for not returning equipment that was actually provided by my apartment as a WiFi-ready device. Despite explaining this multiple times, the situation wasn't resolved until I personally returned the device to avoid further fees. Now that I'm preparing to move out, I've been instructed by my apartment to leave the WiFi-ready modem/router in the unit, while at the same time receiving messages from Xfinity asking me to leave "my" device behind. This conflicting information has created confusion and will likely require additional time to sort out. Overall, I would appreciate clearer communication and better coordination regarding equipment ownership and return policies, as well as more flexible support options for customers using their own devices. At the current price point, I also hope to see improvements in service reliability. Lastly, most of their virtual employees and assistants via chat live in India and not in the U.S. so they are out of touch and cannot assist appropriately. read more

Xfinity is the worse company you can deal with. I have had so much trouble with them since January 16, 2026. I paid what ever was owed to them. I received a closure letter from a collection agency. It wasn't even 90 days. The amount owed was $37.61. I was never notified that my account was going to a collection agency. You can imagine my surprise when I received this letter. Helen Bayha read more

Albert T. is God's gift to customer service. He has 25 years of experience and can fix anything (well may be not your dog/cat). Even if you are nowhere near the Xfinity Store located at 1900 S Street, Suite 110, Sacramento, CA 95811, I would still go there for help from him. You can see from the review by "Hind Leg V." that I am not alone in experiencing Albert as a deeply caring and expertly effective provider of assistance. He made suggestions to save me hundreds of dollars each month and then implemented them. While there, I witnessed Albert engage in full contact advocacy for another customer who was due a refund. Verizon put her on terminal hold and then he called them back on her behalf to push for the refund she was owed. Albert was sympathetic when Verizon transferred the call to foreign language translation services before they hung up (she did not need help with translation to Mandarin). It is easy to see how seriously Albert takes his job and how good he is at helping people circumnavigate the challenges Verizon commonly presents. For people who really want to know what excellence in management and leadership and customer service looks like they should observe Albert. He could teach you, but he does not charge. Not only does Albert have a positive attitude and is so very helpful, he also gives his staff opportunities to do and learn. He allows them to grow and develop their skills so they can practice giving excellence service too. As I was watching Albert hold the door for a departing customer in a wheelchair, I thought, "How can I let Albert know he is a class act and so very appreciated?". So, I wrote this lengthy review to emphasize how good a job he does creating a safe work environment; relentlessly pursuing customer satisfaction; developing his team with chances to help/learn; demonstrating a positive attitude; helping unhappy customers be civil to staff; and treating everyone with respect and care. If you have a problem with Verizon or want to save money or optimize your plan, go to see Albert at the Xfinity Store located at 1900 S Street, Suite 110, Sacramento, CA 95811. He is a treasure and is growing the next generate of super helpers (like Josiah, Liz and the Assistant Manager--sorry I forgot the name). read more

The store is closed 15 minutes early. I wanted to return their modem because theirs are TERRIBLE. Your outages are caused by their modems. Their sales team convinced my dad that mine wasn't compatible with their WiFi. Lie. Their stock price is PLUMMETING for a reason. read more

Xfinity - Time of arrival. - Internet Service Providers Near Me - Sacramento, California

Checkout other options because of cost, connectivity and customer service: 1) goes off line once a month on average, 2) takes 15-20 minutes to get past the chat-bot to a live agent, 3) price of service increases regularly -- the quality does not 4) advertised discounts aren't available to existing customers, 5) Consumer Reports rating is 44th out 53 providers. Note, this review is for Xfinity generally, not the midtown store. read more

We had an incredible experience yesterday at this location. There's nothing too special about the store itself, but the customer service, attention, and value we received from Albert was off the charts. Albert was knowledgeable, courteous, personable and was truly looking out for our best interests. He helped us find exactly what we were looking for and made us feel like family. He gave us the breakdown of various options and included pros and cons for each. We didn't feel like "sold to." We felt like he really took the time to listen and understand our needs and help us find the best option. If you have to go there please request Albert and you'll be glad you did. read more

I'm so horrible for not doing it last time I was here but THANK YOU SO MUCH MILO AND LIZ. There both super sweet and helpful !! Made my trip super easy came . So when I say last time I came back today for activation and once again Liz came thru thank you again read more

I try not to have hate in my heart but I hate Xfinity let me tell you... I was a customer of theirs for 3 years and then I moved and had to disconnect services with them because their software wasn't compatible with my new place. I had originally called to transfer services and accepted an offer for a *free* mobile line with the transfer of my existing internet plan. A few days later I called and cancelled not only the internet but also the mobile line. After, of course, 3 transfers to different departments, 25 minutes on hold and an hour on the phone, I had successfully cancelled both services. This was in July, mind you. I have received not 1, not 2, but 4 emails since then that "your final mobile line bill is due" from a service that I never even activated, was pitched to me as FREE, and that I cancelled in JULY. It is now mid December and I just received the 4th email yesterday that my final bill is due for my mobile line. I have already paid over $200 for this god damn service that I canceled almost as soon as I committed to it. Not only that, they refuse to refund me. I am incessantly frustrated with Xfinity- the never-ending bills, having to call and speak to 3 or 4 different departments about bills that I should have never received in the first place, and the abhorrent cost of their services. Do yourself a favor and get internet/phone lines ANYWHERE but Xfinity. read more

Another Day and Another Outage . A week doesn't go by and there always a outage over and Over the worst service. Do yourself a favor and find alternatives. read more

Going to a comcast store is usually something I dread. However, the employees at this store are fantastic! They make the place super fun and welcoming while being super helpful. I went in expecting an awful experience to get my wifi and left with a smile on my face. read more

Let's not mince words: Xfinity is a criminal organization whose days of relevance are numbered and might well be dramatized by the white light one sees before shuffling off this mortal coil. HOWEVER... At the 1900 S street location in Sacramento there resides a young man I can only describe as a customer service shaman. His name is Albert. If Xfinity were to clone Albert and make him the representative for their company, they could not do better. After trying to cancel my service for several days and through Xfinity's AI customer service (which makes HAL 9000 look like Mahatma Gandhi) Albert made it quick, clean and easy. He actually made my wrath and righteous vengeance go away, and I left the store feeling better than I had in quite a while. XFINTY? Zero stars. ALBERT? As many stars as there are in the sky on a moonless night. read more

I've had to come in multiple times over the past month and Josiah (I'm pretty sure is his name) is the best. Always in a great mood and ready to help. He's knowledgeable and personable. Give him a raise ASAP. read more

The service has always been terrible. But also, if you close at 6, post 6. Don't list your hours as closing at 7. This place has just always been terrible service all around. And the surprise doubling of price doesn't help. read more

I would never recommend this company for anything. Xfinity is all over the place yet somehow I can never get a connection to the internet. How is that. I got a box here for discounted internet. It would've been nice to have actually gotten the internet. I did end up paying the bill for it one month, and the following month it went up $10 with no explanation. I'm not sure if I need to say anything else. Customer service is OK at this location but I've been here two or three times, and they've sent me to headquarters at Arden, who sent me to call someone, which I did three times for a minimum of a half hour each time, and two months later I still have no internet. I don't have time for this. read more

I got totally hustled into purchasing a tablet at misrepresented price after stating I didn't want it several times. I was led to believe it was a one time clearance sale cost of $50. When I got my bill I was charged $250. I was also not informed that it was attached to a second phone line at additional cost of $20 per month. When I tried to cancel that line, because I don't use the tablet, I was told I couldn't do so until tablet was paid off. Such a rip off. I paid it off and am actively looking for another service. Avoid this store and Xfinity in general. Just the worst!! read more

Alvin is the best rep definitely come out and see him and the rest of the team her at the florin location

If I could give them a zero, I would. Been a customer for decades now and then got zero internet connection. Customer "service" in who knows were said it was a local problem and would be fixed overnight. Now they say they need to send out a technician. In 7 days!! read more

I've been with Xfinity for years and always trusted their service. But trying to open a 4th mobile line for my son turned into a frustrating runaround. First, they said wait 3 weeks -- then a month -- and now it's 90 days, for some unclear "internal review." I have excellent credit. I just want to keep all my kids' lines in one account. But Xfinity is making that impossible. I'm loyal, but I also have limits. If nothing changes, I'll have to switch. read more

I had a past due balance and made a payment arrangement. I was able to make a payment early and was still charged the payment arrangement and over charged 200+. I used chat and they confirmed the overcharge and requested the credit. Month later nothing. Call customer service and barely spoke english. Once he understood he said it would be handled the next billing cycle on the 20th. Another month later I chat in like I did the first time, then they say they can't approve that amount and asked if I want d a supervisor to call me. So frustrating and disappointed. I'll work with my bank and dispute the charge and switch providers. Warning if you get suckered into payment arrangement. Don't try and be responsible and pay early. read more

The service is just fine, but if you want to speak to a live person, forget it. The only option is "chat." I will be cancelling my subscription. If I can't speak to a live person, they don't need my business. You can't speak to a real person. read more

0 stars. Garbage service, can't speak to anyone. Got some dumb AI that won't get you over to a person to speak with. They are cheap and got rid of people for AI, that doesn't help. My bill jumped $80 the internet connections had been shit for months, I called two weeks ago and by some miracle I spoke to a person, last two hours wasted yelling at a AI telling it, it's worthless. Done with oh we are working in your area for weeks, you don't get a credit but you also don't get internet you are paying for. Cancelling internet and phones with them once I am off. Plan on going in and yelling at someone to make sure the point gets to upper management. Your new business Model of no human interaction is dog ****. ,,!,, you all at Xfinity. Requested service multiple times now and can't get a tech out, dumb AI will trouble shoot like your an idiot, did you unplug it and reboot it? Is it actually plugged in? do we look like retards? read more

The best way to describe the customer service for Xfinity is a flea circus ran by a monkey ring leader bouncing on a ball preforming for an audience of week old trout left to rot in the shade. We got the 2 gig plan for the optic fiber internet two weeks ago. When they installed the cable, the technician did not have the XB10 modem on hand since there was a low supply. That was fine since that was the most recent model and supply issues would arise. The technician said we could pick the XB10 modem the Xfinity store at anytime. However when we arrived at the closest store to our house, they said they didn't have them. So I called the next nearest store (about an hour and 20 minutes away from where I live) to see if they had them. Twice, I called them and they said they had them in stock and ready to give out. After waiting an additional hour after I arrived at the store, the store clerks said that not a single store has the in our area and only a technician can give them out. After making another appointment to get the modem, the technician arrived to check out our issue but he did not have a modem. We made a third appointment on Thursday to see if they would finally give us the correct modem for our plan. Again, there was no modem and the technician said we had to asked it to be shipped to our house. After calling the customer support line for the entire day, we learned that the modem could not be shipped at all. Eventually, we gave up on Xfinity and tried canceling our plan and moving back to our old provider. Since the optical fiber was installed, all the other hardware used for our previous internet plan was gutted from our house. Since the hardware for the optical fiber took the space of our old hardware, we either had to cut another hole in our wall to get it set up or have Xfinity remove everything. Once we got back in touch with customer support, they said there was nothing they could do since their newest contract has a clause that prohibits them from removing any hardware used to set up the optical fiber. All said and done, we paid for a more premium package and could not reap the full benefits due to the company's incompetence. And when we tried going back to our old plan, they created another obstacle we will have to deal with. This has been a complete waste of time and I do not recommend this company to anyon. read more

Xfinty aka Comcast is a scam. Customer service agent "Ashay" (a fictitious name) was beyond horrible. They put you in contract and do NOT let you cancel. You will have your calls rerouted and excuses and when you stay on the line for an hour and not budge they will hang up on you then you will have to start all over. We've called 8 times to cancel service, our service has been off for a m month and are still being billed. We were told we can't stop billing regardless of no service until we pay the full past do balance. When you call you will be routed to a call center in India and a guy named Ashay will talk down to you, not let you speak then threaten to disconnect the call. They try to bait you into being frustrated to disconnect the call. DO NOT EVER get Comcast or Xfinity or what ever other alias they go by. read more

Xfinity has been the worst customer service experience of my life. I asked repeatedly for them to cancel a service I never agreed to, and they promised me a credit over the phone that was never applied. I followed up for over a year, went into the store, and called dozens of times-yet nothing was resolved. They eventually sent the charge to collections. Even after I disputed it, they failed to verify the debt. This is an incredibly dishonest company. Avoid them. read more

Bad customer service been on hold 1hour and 45 min and haven't even talk to a representative yet. I am trying to get service thru them for internet and they blocked my home because previous person who was on it passed. I don't know if they value customers if there representatives can't get to a person who's already been waiting almost 2 hours. read more

Xfinity - Internet Service Providers Near Me - Sacramento, California

Why is it harder to sign into Xfinity and sign into my bank? I find your sign in process is impossible. You changed that you want me to change the password like every week I think it's stupid and you should think about your relationship with your subscribers and make it easier to sign in and quit quit changing my password or having me change my password every time I sign in I hate doing it read more

They are good at up selling things you don't need, but beware: they lie. I went there 1 year ago to upgrade my internet. Was told I needed to get an iPad for the bundle deal. So I signed up. When I went home, I tested my internet speed and found out that they lied to me about the actual speed. Had to go back 4 days in a row to figure out what was wrong. Turns out I didn't need the iPad. But I gave them the benefit of the doubt. Everyone makes mistakes. I go back this year to update my internet again. Was told I qualify for a free phone number. Once again bundle. After a month, I got a separate bill for $70. I went back they told me that it was not free. I had to go online to have them help me fix their problem and make it free. When I went to ask about finding my bill on the xfinity app. They once again lied to me. I called xfinity while I was in the store, just to prove they were lying. They didn't apologize. They just kept trying to get me to cancel the line. Avoid this place. The xfinity store in Arden is a lot better with helping read more

This company is crazy. I called to get a replacement gateway and the representative told me if I pay my current bill and the next months bill he would take $40 off. I said sure and paid $120 on my debit visa. Fast forward 6 months and the company is stating my payment didn't go through back in June 2024. My statement showed a payment of $166 through a bank account ending in 4 numbers I've never seen. After speaking with customer service 8 times without any resolution I contacted the FCC with my complaint. They have called me 71 times to collect a past due balance after only refunding me half of what they said was a " scam". Despite all my proof I don't own the bank account attached to my Xfinity account. They are refusing to acknowledge THEIR mistake. Why? Because they're corrupt. read more

Terrible!!! They are terrible. I had Xfinity internet and mobile, but I cancelled both because they didn't deliver on their service promises, which is another problem. After I cancelled, a representative in the store said my account is all paid up for and there won't be any charges so I deleted their app. Then 10 days later I got charged for the internet, so I went to the store to ask for my money back and they didn't do it. They promised again there won't be any other charges... you know what happened? You guessed it, they charged me again! For mobile and internet somehow. And when I came back to ask them to stop and get my money back, they were rude! Like what?! The audicity. The most annoying part about this is because I wasn't aware of those charges, I didn't have enough in my checking and my account went into negative. Don't services from them, it's not worth it y'all. read more

Got scammed into buying a bundle instead of what u as asking for. After getting in touch with customer service again. They decided this time to let me know that I'm paying for land line and voice services and without it they can actually do 85$! WTF seriously??? I was paying 130$ and I begged yall to give me the best deal and this is how you respond? read more

xfinity or comcast home security is worse primitive internet service available. they have all these fancy commercials but service is primitive. they have non english speaking customer service reps whom you cannot understand and this spend valuable time for nothing and not getting anywhere with them. incompetency is an understatment!!!! do not do business with xfinity or comcast. to save money xfinity hires non english speaking substandard people to assist with issues that may arise. beware!! go somewhere else!!!! read more

All the folks who have helped me out here have been so kind and helpful. Josephine helped me several times I was in there and each time she went above and beyond to make sure I got a new phone with as little trouble as possible. Will definitely be back! read more

Not sure if this is the right location but if you live in an apartment complex, technicians will not attempt to enter the building on their own. They need to be escorted in like little babies that can't resolve issues in their own. I left specific instructions in where to find my door for easy entry and all of that was ignored. Technician called once and of course I missed it. You cannot call that number back it re-routes you to customer service automated line. Great customer service but the technician could have tried a little harder than one phone call. Extremely disappointed. read more

If I could give 0 stars I would, customers service is a zero , I pay xfinity almost 400.00 a month and have been a customer for 20 years , yet my services keep going up and they say there is nothing they can do, f xfinity, here comes att or roku tv read more

There is one thing that matters to me, that is "level of service." My wife and I entered and were greeted by representative Teo. I explained to him that the Xfinity remote I was using was broken, and something unusual happened. Teo went in the back and got me a new remote...no questions asked. It was packed up, and it even had batteries ready to go. A solution to my issue was met in less than 60 seconds....at no cost...no account information, no filling out forms, no wait. I was left SHOOK at the level of service I received. It remains a topic of conversation even now. Thanks Teo for setting the status quo. We love guys like you! read more