Switching to Xfinity Comcast after being Verizon customers for decades definitely came with some…read morehesitation, but the experience today was smooth and reassuring from start to finish. Daniel and Kaden made a big difference. They were easy to talk to, efficient, knowledgeable, and genuinely helpful, throughout the process of sorting things out with my phone. It never felt overwhelming or confusing, which I really appreciated. Grateful for their support and would absolutely recommend!

Very disappointing first experience at this location, especially because of my interaction with…read moreJoshua. I am not from Roseville. I only stopped at this location because the Apple Store, which is across from the Galleria, recommended that I go to Xfinity for help transferring my eSIMs. My previous transfer had been handled completely over the phone, so I expected this to be a quick and simple process. When Joshua first approached me, he was actually friendly. He asked where I purchased my new iPhones and whether I had purchased them through Xfinity. I explained that I had purchased them directly from Apple and that I have never purchased my phones through Xfinity. He then offered me two watches for free. I politely declined because I did not need anything else and only needed help transferring the eSIMs. I told him, "I'm sorry if I'm being short. My energy is really low right now, and I'm just trying to get the eSIM transfer done and leave." I was trying to apologize and explain that I was tired, not being disrespectful. That was when his attitude completely changed. He became argumentative and started questioning me repeatedly, but he wasn't actually answering the questions I was asking. I had already waited approximately 40 minutes to get assistance. He had me complete identity-verification questions on an iPad and gave me the same question twice. My mom was with me and only speaks Spanish, so I told her in Spanish, "Me está diciendo que son diferentes preguntas y son las mismas pendejas preguntas." I was telling my mom that he was giving me the same questions--not calling Joshua a "pendejo." He became very upset and accused me of cursing at him and calling him a name, which I never did. There was also an issue where, after he scanned my driver's license and I gave him permission to access my account and make the necessary changes, I received an email regarding a purchase. I had not purchased anything, so I asked him why I was receiving the email. Instead of explaining, he asked if I had signed anything. I said no and explained that I had only authorized him to access my account and make service changes. His response, "If you haven't signed anything, there's no purchase," felt sarcastic and dismissive instead of helpful. I was asking a completely reasonable question because I had received a purchase email. He also had my phone at the time, so I couldn't even open the email myself to see what it said. The situation continued to get worse. Joshua went back and forth to his manager, Daniel, several times during the interaction. I eventually asked for a manager because I felt the situation was becoming unnecessarily uncomfortable. Daniel was busy with other customers and did not have much time to speak with me. I understand the store was busy, but I had already waited approximately 40 minutes before receiving help. What was especially frustrating is that after all of this, my phones were still not properly activated. Joshua started working on one phone, then moved on to my mom's phones, and ultimately neither phone was actually active. The changes appeared to be in the system, but the service was not working as it should have been. So after all the waiting and frustration, the issue wasn't even fully resolved. Thankfully, Kelsey stepped in and was extremely helpful. He knew how to access the virtual support system and connected me with Asmaa. Asmaa was wonderful--patient, kind, professional, and very efficient. She answered our questions, made the process much easier, and repeatedly told me to take my time. I truly appreciate both Kelsey and Asmaa for helping turn the experience around. This was my first time visiting this location, and unfortunately, it was a terrible experience. I understand that stores get busy, but being busy should not mean making a customer feel uncomfortable or accusing them of saying things they did not say. I went there expecting a simple eSIM transfer based on the recommendation from the Apple Store, and instead spent a significant amount of time dealing with an unnecessarily difficult interaction. Kelsey and Asmaa deserve recognition for their professionalism and kindness. Unfortunately, my experience with Joshua made what should have been a simple process extremely stressful and disappointing.

~Throwback Thursday Review back to the 2012 - 2013 era ~…read more When I lived in the Citrus Heights area, they rolled out IPTV along the Auburn Blvd Corridor around 2012 - 2013 , it was one of the best experiences ever. I had no drop outs or lapse in TV services whatsoever. The only thing that drove me batty at the time was when the set top boxes would shut off after a certain amount of hours of inactivity. But they had channels on their service that other provides did not. FYI- At the time, they were Surewest before the name Consolidated and before it was Roseville Telephone company. Comcast previously was the only TV provider at the time that offered high speed internet except in the case of Surewest which had DSL at the time. It was great to switch then in the area. Enjoyed the service for many months before I moved. Wonder if the staff from the old Surewest are still with the company in Roseville? I cannot speak for today but There was a good thing happening back in the day and hopefully it continues.

Horrible!!!!!! In the last 2 weeks we lost internet twice…read morewith these folks. Wednesday was the last straw when they said our Internet would not be back up until August 5. That's over a week! Well surprise surprise, we switched over to Xfinity effective August 3 and I can't wait. This is unacceptable! Save your money. Get Xfinity or something that's more reliable.

The service was great - until it wasn't. TLDR my connection has been down for a day and will…read morecontinue to be down for even more days. This week my connection started dropping at least 50% of packets. I called right away on Wednesday morning at 9am. They said the ONT needed to be replaced and that they would ship one out to me that day and that I should expect it the next day. I asked if I could pick it up, or any other option to not be down for a day and they said there wasn't. They shipped the ONT UPS Ground Saver from Santa Rosa, it won't be here until Friday at 9pm at the earliest so I called back twice and they said there was nothing they would do to help me. They also said that if the ONT doesn't resolve the issue I would have to wait for a tech appointment which would be another few days. --- Update: Sonic came through and dispatched a great technician, Guillermo, today who brought a new ONT and did extra work to make sure everything was working. I'm back online and very happy again.

My transactions with Sonic have resolved since 2017. I remember there were a lot of issues since I…read morewas the first person in my building and they had to rewire and configure everything. The speeds are some of the highest with fiber optic. It is true that I can reach a real local person within minutes. All pluses so I have stayed.

Five stars for one individual service professional - Daisy…read more After our contentious experience with the first representative we had the good fortune to work with Daisy, who happily asked how she could help. She was the consummate professional and she listened. She corrected the erroneous information we were previously given. And she was able to unravel the huge confusion with our accounts. Her technical experience and caring-heart made, what started out poorly, a very productive experience. There are some great ones there and DAISY guided us through the ugly cell phone business. Thank you Daisy.

This Xfinity store has got to have the worst customer service by far. The employees are extremely…read moreghetto and unprofessional. I had to stop here regarding my Internet equipment and there were a ton of people lined up around this bench seating and the staff was telling us to stand in that area like we are cattle. It took forever to be helped and cat the end of the day. I did get what I needed, but the gal that helped me was very unprofessional as well cursing and just with a bunch of foolishness with her fellow coworkers. I hope to never have to come to the local Xfinity store again, because this wasn't it. Please do better Xfinity. Hire people who will be professional. We as customers pay way too much to deal with these types of shenanigans.

Let me cut through the red tape! This business and their customer service is absolutely superb…read moreacross the board. I will tell you that Temo was very, very patient and understanding in all the questions and inquiries we had, and he answered ALL. This job and service was very important to us so we wanted to get it right. Thank you Temo. As far as the installation and the service we now receive, I want to laud and praise Mitchell for his great skills, attitude and just simply ensuring that the "customer is truly happy" with their install and service they get. He is very knowledgeable in his profession and truly takes pride in all that he does. I absolutely without a doubt will call on Mitchell again for future service and will also recommend not only him, but also Satellite Daddy to all my family and friends, etc. I welcome ALL of you to get with Satellite Daddy for all your service needs, I know that they will not let you down and also their prices as well are very reasonable - give them your business because they really do care about their customers. Thanks again to both Temo and Mitchell.

These guys are awesome! The customer service here is the best I have ever had! They will get you…read moreexactly what you need. Dish, Comcast / Xfinity. They can hook you up with your TV, Comcast high speed internet, and even home automation and security. It's quick and easy just give them a call. Authorized dealer for Comcast (Xfinity) , Dish, and many more. They do it all!!!! They will help you with all of your needs!

We've used Elijah and his team twice now for our business and couldn't be happier. The first job…read morewas a bigger one -- 5 Lorex cameras wired 50+ feet through a drop ceiling, 3 speaker installs, a TV mount, and an iPad mounted into the wall. Everything was done neatly and exactly how we wanted it. A year later when we needed another camera added, he was the first person that came in mind to do the second job. He is easy to work with -- professional, communicates well, knows what he's doing, and gets it done right. Would recommend him to anyone needing electrical, wiring, or mounting work.

The service was excellent. The technician was on-time, professional and friendly. He removed an…read moreold mounted big screen from a wall mounted and installed a new one. In addition, he placed the old one on a tabletop mount kit so we could use it in our guest room. We will definitely use this service for any future needs.

Today I called DirecTV to make a payment using their IVR. Usually that self service isnt as user…read morefriendly as it should be. Nonetheless, I continued on to process my payment but some type of error occurred & I was routed to a representative. As I waited, I was hoping to not get someone from outside of the U.S. because despite their attempt to assist customers, the language barrier can make it challenging as I have experienced it in the past with other DirecTV technical issues. The IVR routed me to a pleasant representive named Dymond who stated she is part of the Elite Care Team - Chicago, IL. I was relieved to hear of this upon her introduction. I immediately thanked her for taking my call & for being within the states. I explained that in the past I had encountered some challenging calls with reps from other countries. She was quite a delight to speak to & she took extra steps to look into the issue at hand. Dymond expressed her sincerest apologies for the inconvenience & helped me resolve the error. She informed me she notated my account for the error in case I had to call back. Thank you Dymond for a great experience providing me with stellar customer service! I would hope to speak with you again in the future should I need further assistance.

If I could give 0 stars I would. Had directv satellite for decades but it got soo expensive. I…read moretried the streaming app and lord knows I don't need anymore gray hairs while I am waiting for it to load or do anything. I called in june to cancel. I am guessing I just put it on hold. News to me. Suddenly I get a charge late yesterday. Call today and tell the sweet sweet ai ( sucks) I want to talk to a live person. They send me to a Chris who can't help me because it isn't satellite. He transfers me to Abdul who says he understands my frustration and he needs to talk to the back office for the refund. Mind you hasn't been 24 hours since charge. Then comes back saying well they can cancel but they can only give me back 50% of my refund. (The f***) I said that doesn't work for me and hung up. Took some woosa deep breaths and called back asking for retention. Come to find out hans was able to do it and refund me completely in like 10 mins. Fun fact the other guy Abdul keeps calling me back. THIS IS THE BIGGEST SCAM/FRAUD ever. Also side note you tube tv is cheaper and the app is much better Dear Dani w business owner. Just putting a note to contact via social media is the wrong way to go. Shows you care not one bit about the customers. If you really wanted to help you would reach out and message people. Your auto response just pisses me off more

I have AT&T fiber in the middle of Sacramento and is constantly going out for short periods. It was…read moreout for more than a day on two separate occasions. Phone support insisted that it was just me, but when I got to the hour mark of the call, they suddenly realized it was a network outage. I have been an AT&T customer for years, and this is typical of their customer support. An AT&T tech even joked with me that they are a communications company, but they have horrible internal communications within the company. Profits over performance. Their apps don't work consistently. I stopped being able to login to the "Smart" Home app, which they require for appointment updates, not to mention troubleshooting your own internet. I call in every couple of months to try to resolve it, but their limited scripted troubleshooting, basically consisting or changing the password never works.

My Internet went down September 12. A technician came out on September 15 and told me my wires were…read moreshot and they would have to dig to get to the underground wire in order to diagnose the problem and maybe repair. This would take two or three weeks before someone can come out. He suggested I go with another carrier. In the meantime, my Internet is still not working and it is September 19.