Switching to Xfinity Comcast after being Verizon customers for decades definitely came with some hesitation, but the experience today was smooth and reassuring from start to finish. Daniel and Kaden made a big difference. They were easy to talk to, efficient, knowledgeable, and genuinely helpful, throughout the process of sorting things out with my phone. It never felt overwhelming or confusing, which I really appreciated. Grateful for their support and would absolutely recommend! read more

Very disappointing first experience at this location, especially because of my interaction with Joshua. I am not from Roseville. I only stopped at this location because the Apple Store, which is across from the Galleria, recommended that I go to Xfinity for help transferring my eSIMs. My previous transfer had been handled completely over the phone, so I expected this to be a quick and simple process. When Joshua first approached me, he was actually friendly. He asked where I purchased my new iPhones and whether I had purchased them through Xfinity. I explained that I had purchased them directly from Apple and that I have never purchased my phones through Xfinity. He then offered me two watches for free. I politely declined because I did not need anything else and only needed help transferring the eSIMs. I told him, "I'm sorry if I'm being short. My energy is really low right now, and I'm just trying to get the eSIM transfer done and leave." I was trying to apologize and explain that I was tired, not being disrespectful. That was when his attitude completely changed. He became argumentative and started questioning me repeatedly, but he wasn't actually answering the questions I was asking. I had already waited approximately 40 minutes to get assistance. He had me complete identity-verification questions on an iPad and gave me the same question twice. My mom was with me and only speaks Spanish, so I told her in Spanish, "Me está diciendo que son diferentes preguntas y son las mismas pendejas preguntas." I was telling my mom that he was giving me the same questions--not calling Joshua a "pendejo." He became very upset and accused me of cursing at him and calling him a name, which I never did. There was also an issue where, after he scanned my driver's license and I gave him permission to access my account and make the necessary changes, I received an email regarding a purchase. I had not purchased anything, so I asked him why I was receiving the email. Instead of explaining, he asked if I had signed anything. I said no and explained that I had only authorized him to access my account and make service changes. His response, "If you haven't signed anything, there's no purchase," felt sarcastic and dismissive instead of helpful. I was asking a completely reasonable question because I had received a purchase email. He also had my phone at the time, so I couldn't even open the email myself to see what it said. The situation continued to get worse. Joshua went back and forth to his manager, Daniel, several times during the interaction. I eventually asked for a manager because I felt the situation was becoming unnecessarily uncomfortable. Daniel was busy with other customers and did not have much time to speak with me. I understand the store was busy, but I had already waited approximately 40 minutes before receiving help. What was especially frustrating is that after all of this, my phones were still not properly activated. Joshua started working on one phone, then moved on to my mom's phones, and ultimately neither phone was actually active. The changes appeared to be in the system, but the service was not working as it should have been. So after all the waiting and frustration, the issue wasn't even fully resolved. Thankfully, Kelsey stepped in and was extremely helpful. He knew how to access the virtual support system and connected me with Asmaa. Asmaa was wonderful--patient, kind, professional, and very efficient. She answered our questions, made the process much easier, and repeatedly told me to take my time. I truly appreciate both Kelsey and Asmaa for helping turn the experience around. This was my first time visiting this location, and unfortunately, it was a terrible experience. I understand that stores get busy, but being busy should not mean making a customer feel uncomfortable or accusing them of saying things they did not say. I went there expecting a simple eSIM transfer based on the recommendation from the Apple Store, and instead spent a significant amount of time dealing with an unnecessarily difficult interaction. Kelsey and Asmaa deserve recognition for their professionalism and kindness. Unfortunately, my experience with Joshua made what should have been a simple process extremely stressful and disappointing. read more

I feel that writing this review may be a waste of my time, as customer service does not seem to be a focus of this location. But here we go. First of all, you have to make an appointment ahead of time to get seen here, which okay fair as long as that ensures I get seen as soon as I arrive right? Wrong. I wait at least 20 minutes even when I arrive at my appointment time because there are "people ahead of me". That's frustrating enough in itself. And THEN I wanted to trade in my iPhone 16 to an iPhone 17 with more storage, I was told by Bryan that I would be recieving a credit of $600 to do this. But apparently, he didn't do it correctly (he was too busy upselling me on my plan), and after spending an hour of someone else trying to figure out his mess up, I now have to go sell my old phone MYSELF on Facebook marketplace to try and recoup the money. I was offered no discount, nothing for the inconvenience. Just "sorry our employee messed up but now it's your problem!" It is frustrating, because I have no choice but to go here when I need help. But it is ALWAYS a bad experience. read more

Go to anyone else. It's been weeks and I still have not been connected to internet service. Calling customer support is useless because it's nearly impossible to get ahold of an actual person, and getting someone out to fix the issue has been a complete joke. At this point, I simply want to cancel before my 30-day trial period ends since I've never even had working internet. I went into the store hoping it would be easier to resolve in person, only to find an 8-person wait and appointments booked out for days. What made the experience even worse was the assistant manager's attitude. Instead of showing any understanding or taking even a moment to look into my concern, he was rude, dismissive, and completely unhelpful. As a frustrated customer who has been dealing with this issue for weeks, I expected at least a little empathy or effort to help resolve the problem. Instead, I was basically told to either wait or book an appointment. The only positive part of my experience was Anatoliy at the front desk, who was kind, professional, and actually tried to help when I came in the day before, even though he ultimately couldn't resolve the issue himself. Overall, this has been an incredibly frustrating experience from start to finish. read more

Came in to drop off equipment. Was told they couldn't do it on the iPad. Had to wait 20 minutes for someone to process my equipment despite numerous employees just standing around doing nothing. If I had another option for service provider, I'd jump at it. read more

I was told by an employee that I could get a phone for free using a $500 credit promotion. He then told me that the stores system was down and he needed to put in a ticket to have the credit manually applied the next billing cycle. I trusted him. A week and a half later I saw i was being charged for the phone. I contacted costumer support and informed them of my situation. I was told that everything would be handled. The monthly fee for the phone was waived and I was made to understand it would not be an issue in the future, and I trusted them. Then about a week later I saw the same charge on the next bill. I contacted customer service who told me that I needed to go back to the store to resolve the issue, and they could only do so before the 30 day mark after the phone purchase. I went back to the store. they told me that I did not qualify for the promotion because I was not bringing a phone number from a different provider. They then said I could return the phone before 30 days per a manager exception, and I trusted them. I was also offered a $100 credit to keep the phone, which I turned down. I returned 2 days later with my old phone so I could switch service back to it, and return the new phone. After 2 1/2 hours of the manager trying to return the phone he said that it couldn't be done. I then asked for the $100 credit I had been offered 2 days earlier, he said he would credit my account, and again I trusted him. 6 days later I still haven't been credited anything. I would never have gotten this phone if I wasn't told it was free. Now I can't even end my services without having to pay the phone off. This has to be some kind of theft. Do not trust this location. I was able to file a complaint on Comcast's website, and like magic the next day someone called me and resolved my issue, so at least that I guess. I still wouldn't go back to this store. read more

Got here and waited 45 min to be seen. I provided the Customer Service agents with the info they requested and apparently it was wrong. So guess what, back of the line to start over. Trying to port over a new phone purchased from them. Horrible service from the in house agents to the almost impossible to get on the phone agents. If it wasnt for the "landline" we need, we would definitely not be with Xfinity but they are the only game in the area where I live. read more

12:00 appointment doesn't mean much. Service people don't know how to handle customer needs and move on to the next. While I waited I listened to a representative talking about cars for over 30 minutes the rep had a BMW the customer a Tesla What does that have to do with Xfinity. Older gentleman was all business. Canceled my account read more

It seems impossible to get a transfer pin from this company. Avoid them at all costs. We have spent hours on the phone and the store doesn't even answer the phone. They force everyone to waste time talking to a useless AI agent. 1Star since zero isn't an option read more

Worst ever. Yesterday I spent 2-1/2 hours on line and on the phone trying to get one of my cable boxes to work. I gave up and decided to drive to the store where I have been waiting for almost an hour just to switch out a box. What could improve, everything read more

I don't write reviews but was compelled to this time. I have been so frustrated with Xfinity. They told me installation would be free, then charged me $100. When I called to tell them that it shouldn't have cost me anything I get a representative who has a smart Alec attitude asking me questions trying to make me feel dumb. She then left me on hold for long periods of time multiple times and wasn't helpful in the slightest. They told me I couldn't get my $100 back because I called "after the deadline for a reimbursement"??? I have since been having issues with my wifi and they sent a tech out and did not fix the problem. I was on the phone for over an hour with a tech troubleshooting issues and they said my router was faulty. They sent another tech out to fix the problem but he didn't even look at the router. Still having the same issues. It has been a 30-45 minute wait EVERY TIME I call to get this resolved. I would go just about anywhere else for wifi. This is getting ridiculous read more

Visited this store to return the old gateway unit after I received a new gateway unit. Waited about 5 minutes, and a guy approached and told me to leave the unit on the table or I have to wait about one hour. His IPad that should be used to scan a QR code on the unit to make a receipt print out( that's how it was a few years ago) should only need 15 seconds. He also said he has go for lunch in about 10 minutes. There was about 8 employees with the customers and appears about 3 people waiting. This guy ( Brian) act as very disrespectful and discriminating person to customer. Terrible service. read more

Walked in to get service so I can hook up Xfinity to my house not only did I get poor service over the phone when I walked in there was a lot of people sitting in waiting and a lot of workers sitting on their phones and computers. I asked how long the wait would be. They said an hour wait. I commented that would be entirely too long to sit here and wait for someone to give help to any of these customers as I saw a lot of customers sitting and waiting and no workers working.. very very poor service at Xfinity in Roseville CA. I suggest everybody go to AT&T or anything different. read more

Xfinity - Workers doing nothing but chatting with each other. I looked over and saw a lot of people sitting and waiting. - Internet Service Providers Near Me - Roseville, California

We went in for a new remote. You walk in and they ask you what you need we said we needed a new remote, and boom! A new remote is handed to you. Super easy and fast. I'm impressed. read more

I'm writing this review regarding my experience at the Xfinity store in Roseville, CA when my fiancée and I went in to upgrade her phone. We were assisted by Ruthann. During the upgrade process, she told us that the Xfinity Care Plan automatically came with the phone and that we did not have the option to remove it at the time of purchase. She said we could take it off later if we wanted. She also stated that the cost was $9 per month. However, when I reviewed the agreement before signing, it showed $18 per month. When I questioned this, she told me it would update to $9 after everything processed. What she did not disclose was that the $9 price was only a temporary 3-month promotional rate, after which it would increase to $18 per month. Additionally, when I asked clarifying questions about the pricing and terms, she would quickly change the subject or move the conversation along instead of directly addressing the concern. This made it feel like she was intentionally avoiding further questioning about the details of the plan. Immediately after leaving the store, I messaged her and asked her to remove the care plan. She simply responded "yes." Because of how the interaction had already gone, I did not feel confident that it had actually been removed, so I returned to the store later that same day, right before closing, to confirm. At that point, we were helped by another employee, Tom. He informed us that the Xfinity Care Plan is completely optional and should have been presented as such during the initial purchase. He also confirmed that the care plan was still active on our account despite my earlier request to have it removed. Tom then helped us remove it from the account and corrected the issue. I appreciate Tom's professionalism and transparency. However, I was disappointed in how the care plan was initially presented to us. by Ruthann. Clear, honest communication is critical when customers are signing financial agreements, and unfortunately that standard was not met in this situation. read more

I'm very disappointed with the service. Today I came to the store with my 9-month-old baby and, before waiting in line, I specifically asked an employee if I could get internet service today if I waited. I was told, "Yes, of course, but you need to wait in the walk-in line." I agreed because I urgently need internet for work today, and I waited for 1 hour and 20 minutes with my baby. After all that time, I was told that a technician would need to come next week to install it. When I asked why I was told I could get it today, the employee simply said "sorry." This is completely unacceptable service. You should not treat customers this way. read more

Poor service. The store manager was very rude. When my team member asked the store manager for help, she refused. I was told to go to BestBuy. I called xfinity, they confirmed the store should be able to fix my problem. This store is not properly training on Android phones. THIS IS NOT A WELL MANAGED LOCATION. The staff seems to be stressed. read more

Moved received a broken unit went into store to exchange it. Representative was brian was wanting me to get more lines after i had one free line and didn't need any. I told him that his response was to flip me off. He pretended to raise his glasses with his middle finger to hide it. But it was very clear what he was doing. He then asked for a good review. I tried to ignore it but i keep thinking about it and it really bothers me. I didn't do anything other than say no to additional lines and was flipped off for it. read more

I had very poor service at this location. Recently, I changed my services and had to return some equipment. I walked in and met with the greeter who signs you in the queue. He was very rude and very rushed. He told me to leave the equipment and it should all be taken care of. But I told him I needed to make sure because a previous Comcast rep told me I have more equipment than I have. I wanted to look at my account to make sure everything's OK. He said well if you want to do that you're gonna have to wait a long time. I asked how long and he said 45 minutes. I said OK well I just wanna make sure that I sort it all out and get a receipt for this equipment. He said we don't give receipts anymore. We stopped doing that a long time ago. So I signed up for the queue and he said looks like it's gonna be 67 minutes. No one had been signed in since I was still talking to him and now it was longer. I started taking pictures of my gear just to have documentation and he said oh you can take it with you and come back later. So I felt really rushed and treated poorly. Walking out with the gear that I brought. I didn't really want to return to be treated like crap. So I drove from the Roseville location to the Arden Xfinity location, the one near Barnes & Noble and the AT&T store. At the Arden store, I was greeted by someone very politely who said oh you're returning gear I can help you out with that right now. I told him I wanted to check my account to make sure that we get everything sorted and he said oh no problem at all let's go back to and look at the computer. And then told him that I think there's two pieces of gear even though I don't really have two boxes. He said no problem. I see both entries, one is a box and one is a cable card. That was good news, because I brought the cable card as well. He scanned them in, and printed two receipts one for each gear with serial numbers and everything on it. Was done in 10 minutes with politeness and receipts. The Roseville store lied about Xfinity not providing receipts. I'll probably never return to the Roseville store again. read more

How does this company stay in business? The phone customer service is horrible if not physically impossible to access. And the in person service is simply a collection of people telling you they can't do something and it must be achieved by calling customer service. If this company gave one tiny iota of care to improving , they wouldn't have a one star rating across the entire country. Avoid them at all cost. read more

Went to Xfinity Store in Roseville on: Friday, June 26, 2026 - had an appointment so taken right away. Our goal was to trade-in my iPhone 11 for an iPhone 17; my wife's phone was damaged so her's didn't qualify for a Trade-in. First thing the Xfinity Rep tried to pull was to say we needed to upgrade to a more expensive plan to qualify for the iPhone 11 Trade-in value of: $258. I had called the Xfinity 800 number and confirmed before going that we did not need to upgrade to a higher plan (found out that Xfinity Reps get higher commissions to upsale you on a higher level plan). So I told the rep that no we dont need to upgrade to a higher plan - which would be stupid because then you would spend more money on the higher plan than the rebate in the long term. Then we said we need to have Xfinity move our data from iphone 11's to iPhone 17, He said we are not required to do that however he has 15 years experience so he would help us out. Well wasted 40 minutes and he only brought over into the iPhone 17 the phone and text. So needed to spend time on the phone with Apple Support and they moved the data seamlessly. Also, we weren't told this over the phone that I need to mail my iPhone 11 trade-in at a UPS store. After the visit found out if we went to Apple Store at the Galleria Mall in Roseville thye would have transfered the data quickly given us an instant $100 trade-in (reduced price at point of sale) and taken my iPhone 11 without me needing to drive to UPS and package the iPhone 11. Also forgot to mention with Xfinity they require you to pay the phone over 36 months and take the trade-in over 36 months - that way they hold you as an Xfinity customer. Recommend buying iPhone from the Apple Store they don't play games and waste your time! read more

Thank You Obaid for helping us fix our account and also letting us know about xfinity deals. Will come back to you when we need somethint next time. Thanks! read more

My experience at Roseville, CA PKway location was more than a bad customer service. It was a humiliating and discriminatory experience and it must be investigated. Here's what happened: I am writing to formally express my deep disappointment, concern, and outrage over the discriminatory and degrading treatment I endured at the Xfinity store located at Roseville Parkway #100 on Saturday, August 23rd, at approximately 10:10 AM. Upon my arrival, I was asked by the front desk associate if I had an appointment. I informed her that I did not, and she assured me it was not an issue, stating she would add me to the waiting list. I waited patiently for more than 30 minutes, during which I witnessed multiple customers--who arrived after me--being called and served ahead of me. When I approached the front desk to inquire about my place in line, I was told I was next. Yet, after waiting an additional 15 minutes, another individual was called before me by a male employee with a buzz cut above his ears, I respectfully reminded staff that I had been told I was next. In response, this employee aggressively raised his voice at me, stating, "That person has an appointment." When I calmly attempted to explain the situation, he escalated the confrontation by shouting, "I will TELL YOU when you are next!" Feeling disrespected and humiliated by his unprovoked aggression, I returned to the front desk and reminded the associate of her earlier statement. She rudely denied ever saying I was next and dismissively told me I would have to wait for all appointments to be handled first. When I asked why this wasn't communicated earlier, the same male employee again interrupted--this time yelling at me in an openly hostile and demeaning manner. This was not simply poor customer service--it was targeted mistreatment. I was publicly belittled, repeatedly yelled at, and spoken to with a level of hostility that was both shocking and unacceptable. To make matters worse, I observed that all white customers in the store were being treated with politeness, respect, and priority--while I was ignored, spoken down to, and ultimately dismissed. This experience left me feeling deeply humiliated, unwelcome, and clearly discriminated against. I believe I was treated differently based on assumptions about my background or identity, and the conduct of your staff--particularly the aggressive male employee--demonstrates a disturbing lack of professionalism, cultural sensitivity, and basic human decency. As a paying customer, I expect to be treated with the same courtesy and respect afforded to others. No one should be subjected to such aggressive, discriminatory, and dehumanizing behavior in any public or professional setting. I am requesting that Xfinity conduct a full and serious investigation into this incident. The individuals involved must be held accountable, and immediate corrective actions must be taken to ensure that all customers--regardless of race, background, or appearance--are treated with fairness, dignity, and respect. Incidents like this not only damage customer trust but also directly undermine Comcast's stated commitment to inclusivity and equity. If your company truly values diversity and customer care, then situations like these must not be ignored. I look forward to a formal written response detailing the steps being taken to address this complaint. read more

Greatest customer service and competency of their people. Verizon and AT&T can pound sand.

Rude customer service from multiple people, who are clearly frustrated with their employer. Sometimes I'm reminded why Comcast changed their name - the Comcast name was synonymous with bad service, and the new name didn't come along with an improved experience. read more

I called the mane number for customer service. I needed to cancel there service.The account was under my husband's name. I explained I was cancelling because he had passed away. They said we have to see a DEATH CERTIFICAT, our you kidding im dealing with the death of my husband and they want that to cancel internet. how crappy is that. Ill ever use them again and they can send my husband a bill as long as they like ! read more

My bills has been wrong ever since I signed up 4 months ago. EVERY SINGlE MONTH. Every month I've called and they say it's "fixed" and it's never is. I was told I'd get a free phone line with my internet for the first year. THAT WAS A LIE. I have been billed for a phone line ever since and wasted countless hours calling and visiting this store. I'm busy, I don't have time for this and will be canceling! read more

I began my mobile service several months ago with Xfinity. This store service is great! However, the Xfinity Customer Service contact that I had, was probably the best customer service I have ever had with any service provider. The first representative I spoke with was a man named Tristen I had a billing issue. We discussed my issue, he asked relevant questions, assured me he would help me. He said he would work with me and another area to help me. I then spoke with Shyma she was amazing so professional, and solved my issue, I was so relieved. Made my day! Thank you so much Shyma and Tristen. read more

I've have two encounters at this location, and each time, the employees are very helpful. Yes, there are VERY long wait list. Each time I waited at least 15 minutes before being helped, but there were many people ahead of me and many workers addressing their issues. The services I needed help with were addressed each time. This last visit was immediately resolved when I'd been working with the 1-800 number for resolution for months. The store manager resolved my issue in a few minutes. I was about to disconnect my service with them, but since she resolved the issue, I stayed. I am thankful for her help. I have not had an issue with my service since. read more

Their automated system is just a design for you to do all the work, with no human response, the cheapest way to get things done you keep paying for the services you don't receive. They are the worst ever, don't bundle, nightmare Service.! read more

These guys get too much hate. Every time iv'e been in there, they have been working nonstop. Seemingly every time I'm in there I always hear an angry customer and they always handle it so pleasantly. read more

Good luck talking to a human. My internet and TV were down for 2 days and they gave me a $6 credit lol. They are the worst

Comcast and Xfinity SUCKS. They overcharge for their service. $195 for this month? When I call them, they waste a bunch of time with their advertisements. Then a bunch of prompts. When I say Customer Service, it keeps putting me through these prompts. Then it just says "goodbye" This is a bunch of bullshit. If someone pushes 0 or says customer service or agent, it should connect to a person right away. Not through a continuous loop of prompts. Shame on them. read more

Xfinity is the most unreliable internet service. It has been down, again, the last 48 hours and last week they took their whole system down for 36 hours. Very frustrating. Trying to get some other company here in Roseville. read more

Don't do it... Xfinity sucks. If you are not monopolized in your neighborhood by Xfinity pick somebody else. I'm a new customer and I have nothing but problems with my internet. I try to search on my own but all I get is ads. read more

Service here is non-existent and you will be either ignored or lied to at check-in. For example, I have currently been here over 1.5 hours and the people walking through the door are being told the longest waiting person has been here 45 minutes "or so". I'm not even sure if I've been here the longest or not at this point. The staff also just lets rude people cut in front of the line by overbearing them with "a quick question". Everyone here has "a quick matter". This store doesn't have enough help on a Wednesday, and the weekends, which I've been to also, are a complete nightmare as well. However it's inspiring. It has inspired me to switch all of my services elsewhere. read more

A complete rip off. They will bill you AFTER acknowleging that you are canceled. Don't expect the new, "streamlined" Federal Trade Commision to help or the now skeleton crew consumer protection beaureau to help. With this admistration customer abuse will become the norm. read more

This store is impressively bad. When you drop off equipment you can either leave it on the counter (what the employee told me to do) and hope someone eventually removes the equipment from your account or you can wait 45 minutes just for someone to give you a receipt showing you returned it. Always understaffed with exceptionally long waits no matter what time of day with mediocre customer service. read more

High prices, poor phone support, and poor coverage in my area. Not enough value for the cost.

Don't get this service- phone or internet. They raised my rate $35 without notice. I cancelled phone and internet in person with the equipment in February and waited for my credit. Really? I not only didn't get my credit for two months but they have been sending me bills and threatening me since then. A month ago I went into the xfinity location and talked to someone (after waiting an hour) and he said my account was closed out and to disregard bills and confirmed I did have a credit. Just received another bill. They are crooks. I am contacting the FCC read more