Switching to Xfinity Comcast after being Verizon customers for decades definitely came with some hesitation, but the experience today was smooth and reassuring from start to finish. Daniel and Kaden made a big difference. They were easy to talk to, efficient, knowledgeable, and genuinely helpful, throughout the process of sorting things out with my phone. It never felt overwhelming or confusing, which I really appreciated. Grateful for their support and would absolutely recommend! read more

I went here for a refund of charges that were not supposed to be on my account. The service was horrific the value of how I was treated. It's rude service here I would not recommend for a phone or XFINITY mobile TV. I wanna add the upside was Tom, who helped me who did an outstanding job and the manager that was on. I can't remember her name. She was also amazing due to Tom. Great Assistance I purchased two iPads. I will only be back for Tom. Everyone here seems to be rude and don't know how to treat customers. Tom gets a five stars and manager on last Saturday she was great as well I review is based off of everyone and else in the store read more

Poor service. The store manager was very rude. When my team member asked the store manager for help, she refused. I was told to go to BestBuy. I called xfinity, they confirmed the store should be able to fix my problem. This store is not properly training on Android phones. THIS IS NOT A WELL MANAGED LOCATION. The staff seems to be stressed. read more

I'm very disappointed with the service. Today I came to the store with my 9-month-old baby and, before waiting in line, I specifically asked an employee if I could get internet service today if I waited. I was told, "Yes, of course, but you need to wait in the walk-in line." I agreed because I urgently need internet for work today, and I waited for 1 hour and 20 minutes with my baby. After all that time, I was told that a technician would need to come next week to install it. When I asked why I was told I could get it today, the employee simply said "sorry." This is completely unacceptable service. You should not treat customers this way. read more

I'm writing this review regarding my experience at the Xfinity store in Roseville, CA when my fiancée and I went in to upgrade her phone. We were assisted by Ruthann. During the upgrade process, she told us that the Xfinity Care Plan automatically came with the phone and that we did not have the option to remove it at the time of purchase. She said we could take it off later if we wanted. She also stated that the cost was $9 per month. However, when I reviewed the agreement before signing, it showed $18 per month. When I questioned this, she told me it would update to $9 after everything processed. What she did not disclose was that the $9 price was only a temporary 3-month promotional rate, after which it would increase to $18 per month. Additionally, when I asked clarifying questions about the pricing and terms, she would quickly change the subject or move the conversation along instead of directly addressing the concern. This made it feel like she was intentionally avoiding further questioning about the details of the plan. Immediately after leaving the store, I messaged her and asked her to remove the care plan. She simply responded "yes." Because of how the interaction had already gone, I did not feel confident that it had actually been removed, so I returned to the store later that same day, right before closing, to confirm. At that point, we were helped by another employee, Tom. He informed us that the Xfinity Care Plan is completely optional and should have been presented as such during the initial purchase. He also confirmed that the care plan was still active on our account despite my earlier request to have it removed. Tom then helped us remove it from the account and corrected the issue. I appreciate Tom's professionalism and transparency. However, I was disappointed in how the care plan was initially presented to us. by Ruthann. Clear, honest communication is critical when customers are signing financial agreements, and unfortunately that standard was not met in this situation. read more

Moved received a broken unit went into store to exchange it. Representative was brian was wanting me to get more lines after i had one free line and didn't need any. I told him that his response was to flip me off. He pretended to raise his glasses with his middle finger to hide it. But it was very clear what he was doing. He then asked for a good review. I tried to ignore it but i keep thinking about it and it really bothers me. I didn't do anything other than say no to additional lines and was flipped off for it. read more

Visited this store to return the old gateway unit after I received a new gateway unit. Waited about 5 minutes, and a guy approached and told me to leave the unit on the table or I have to wait about one hour. His IPad that should be used to scan a QR code on the unit to make a receipt print out( that's how it was a few years ago) should only need 15 seconds. He also said he has go for lunch in about 10 minutes. There was about 8 employees with the customers and appears about 3 people waiting. This guy ( Brian) act as very disrespectful and discriminating person to customer. Terrible service. read more

We went in for a new remote. You walk in and they ask you what you need we said we needed a new remote, and boom! A new remote is handed to you. Super easy and fast. I'm impressed. read more

Walked in to get service so I can hook up Xfinity to my house not only did I get poor service over the phone when I walked in there was a lot of people sitting in waiting and a lot of workers sitting on their phones and computers. I asked how long the wait would be. They said an hour wait. I commented that would be entirely too long to sit here and wait for someone to give help to any of these customers as I saw a lot of customers sitting and waiting and no workers working.. very very poor service at Xfinity in Roseville CA. I suggest everybody go to AT&T or anything different. read more

Xfinity - Workers doing nothing but chatting with each other. I looked over and saw a lot of people sitting and waiting. - Internet Service Providers Near Me - Roseville, California

I had very poor service at this location. Recently, I changed my services and had to return some equipment. I walked in and met with the greeter who signs you in the queue. He was very rude and very rushed. He told me to leave the equipment and it should all be taken care of. But I told him I needed to make sure because a previous Comcast rep told me I have more equipment than I have. I wanted to look at my account to make sure everything's OK. He said well if you want to do that you're gonna have to wait a long time. I asked how long and he said 45 minutes. I said OK well I just wanna make sure that I sort it all out and get a receipt for this equipment. He said we don't give receipts anymore. We stopped doing that a long time ago. So I signed up for the queue and he said looks like it's gonna be 67 minutes. No one had been signed in since I was still talking to him and now it was longer. I started taking pictures of my gear just to have documentation and he said oh you can take it with you and come back later. So I felt really rushed and treated poorly. Walking out with the gear that I brought. I didn't really want to return to be treated like crap. So I drove from the Roseville location to the Arden Xfinity location, the one near Barnes & Noble and the AT&T store. At the Arden store, I was greeted by someone very politely who said oh you're returning gear I can help you out with that right now. I told him I wanted to check my account to make sure that we get everything sorted and he said oh no problem at all let's go back to and look at the computer. And then told him that I think there's two pieces of gear even though I don't really have two boxes. He said no problem. I see both entries, one is a box and one is a cable card. That was good news, because I brought the cable card as well. He scanned them in, and printed two receipts one for each gear with serial numbers and everything on it. Was done in 10 minutes with politeness and receipts. The Roseville store lied about Xfinity not providing receipts. I'll probably never return to the Roseville store again. read more

Thank You Obaid for helping us fix our account and also letting us know about xfinity deals. Will come back to you when we need somethint next time. Thanks! read more

Greatest customer service and competency of their people. Verizon and AT&T can pound sand.

How does this company stay in business? The phone customer service is horrible if not physically impossible to access. And the in person service is simply a collection of people telling you they can't do something and it must be achieved by calling customer service. If this company gave one tiny iota of care to improving , they wouldn't have a one star rating across the entire country. Avoid them at all cost. read more

Rude customer service from multiple people, who are clearly frustrated with their employer. Sometimes I'm reminded why Comcast changed their name - the Comcast name was synonymous with bad service, and the new name didn't come along with an improved experience. read more

Their automated system is just a design for you to do all the work, with no human response, the cheapest way to get things done you keep paying for the services you don't receive. They are the worst ever, don't bundle, nightmare Service.! read more

My experience at Roseville, CA PKway location was more than a bad customer service. It was a humiliating and discriminatory experience and it must be investigated. Here's what happened: I am writing to formally express my deep disappointment, concern, and outrage over the discriminatory and degrading treatment I endured at the Xfinity store located at Roseville Parkway #100 on Saturday, August 23rd, at approximately 10:10 AM. Upon my arrival, I was asked by the front desk associate if I had an appointment. I informed her that I did not, and she assured me it was not an issue, stating she would add me to the waiting list. I waited patiently for more than 30 minutes, during which I witnessed multiple customers--who arrived after me--being called and served ahead of me. When I approached the front desk to inquire about my place in line, I was told I was next. Yet, after waiting an additional 15 minutes, another individual was called before me by a male employee with a buzz cut above his ears, I respectfully reminded staff that I had been told I was next. In response, this employee aggressively raised his voice at me, stating, "That person has an appointment." When I calmly attempted to explain the situation, he escalated the confrontation by shouting, "I will TELL YOU when you are next!" Feeling disrespected and humiliated by his unprovoked aggression, I returned to the front desk and reminded the associate of her earlier statement. She rudely denied ever saying I was next and dismissively told me I would have to wait for all appointments to be handled first. When I asked why this wasn't communicated earlier, the same male employee again interrupted--this time yelling at me in an openly hostile and demeaning manner. This was not simply poor customer service--it was targeted mistreatment. I was publicly belittled, repeatedly yelled at, and spoken to with a level of hostility that was both shocking and unacceptable. To make matters worse, I observed that all white customers in the store were being treated with politeness, respect, and priority--while I was ignored, spoken down to, and ultimately dismissed. This experience left me feeling deeply humiliated, unwelcome, and clearly discriminated against. I believe I was treated differently based on assumptions about my background or identity, and the conduct of your staff--particularly the aggressive male employee--demonstrates a disturbing lack of professionalism, cultural sensitivity, and basic human decency. As a paying customer, I expect to be treated with the same courtesy and respect afforded to others. No one should be subjected to such aggressive, discriminatory, and dehumanizing behavior in any public or professional setting. I am requesting that Xfinity conduct a full and serious investigation into this incident. The individuals involved must be held accountable, and immediate corrective actions must be taken to ensure that all customers--regardless of race, background, or appearance--are treated with fairness, dignity, and respect. Incidents like this not only damage customer trust but also directly undermine Comcast's stated commitment to inclusivity and equity. If your company truly values diversity and customer care, then situations like these must not be ignored. I look forward to a formal written response detailing the steps being taken to address this complaint. read more

I called the mane number for customer service. I needed to cancel there service.The account was under my husband's name. I explained I was cancelling because he had passed away. They said we have to see a DEATH CERTIFICAT, our you kidding im dealing with the death of my husband and they want that to cancel internet. how crappy is that. Ill ever use them again and they can send my husband a bill as long as they like ! read more

My bills has been wrong ever since I signed up 4 months ago. EVERY SINGlE MONTH. Every month I've called and they say it's "fixed" and it's never is. I was told I'd get a free phone line with my internet for the first year. THAT WAS A LIE. I have been billed for a phone line ever since and wasted countless hours calling and visiting this store. I'm busy, I don't have time for this and will be canceling! read more

I began my mobile service several months ago with Xfinity. This store service is great! However, the Xfinity Customer Service contact that I had, was probably the best customer service I have ever had with any service provider. The first representative I spoke with was a man named Tristen I had a billing issue. We discussed my issue, he asked relevant questions, assured me he would help me. He said he would work with me and another area to help me. I then spoke with Shyma she was amazing so professional, and solved my issue, I was so relieved. Made my day! Thank you so much Shyma and Tristen. read more

I've have two encounters at this location, and each time, the employees are very helpful. Yes, there are VERY long wait list. Each time I waited at least 15 minutes before being helped, but there were many people ahead of me and many workers addressing their issues. The services I needed help with were addressed each time. This last visit was immediately resolved when I'd been working with the 1-800 number for resolution for months. The store manager resolved my issue in a few minutes. I was about to disconnect my service with them, but since she resolved the issue, I stayed. I am thankful for her help. I have not had an issue with my service since. read more

These guys get too much hate. Every time iv'e been in there, they have been working nonstop. Seemingly every time I'm in there I always hear an angry customer and they always handle it so pleasantly. read more

Comcast and Xfinity SUCKS. They overcharge for their service. $195 for this month? When I call them, they waste a bunch of time with their advertisements. Then a bunch of prompts. When I say Customer Service, it keeps putting me through these prompts. Then it just says "goodbye" This is a bunch of bullshit. If someone pushes 0 or says customer service or agent, it should connect to a person right away. Not through a continuous loop of prompts. Shame on them. read more

Good luck talking to a human. My internet and TV were down for 2 days and they gave me a $6 credit lol. They are the worst

Xfinity is the most unreliable internet service. It has been down, again, the last 48 hours and last week they took their whole system down for 36 hours. Very frustrating. Trying to get some other company here in Roseville. read more

Don't do it... Xfinity sucks. If you are not monopolized in your neighborhood by Xfinity pick somebody else. I'm a new customer and I have nothing but problems with my internet. I try to search on my own but all I get is ads. read more

A complete rip off. They will bill you AFTER acknowleging that you are canceled. Don't expect the new, "streamlined" Federal Trade Commision to help or the now skeleton crew consumer protection beaureau to help. With this admistration customer abuse will become the norm. read more

This store is impressively bad. When you drop off equipment you can either leave it on the counter (what the employee told me to do) and hope someone eventually removes the equipment from your account or you can wait 45 minutes just for someone to give you a receipt showing you returned it. Always understaffed with exceptionally long waits no matter what time of day with mediocre customer service. read more

High prices, poor phone support, and poor coverage in my area. Not enough value for the cost.

Don't get this service- phone or internet. They raised my rate $35 without notice. I cancelled phone and internet in person with the equipment in February and waited for my credit. Really? I not only didn't get my credit for two months but they have been sending me bills and threatening me since then. A month ago I went into the xfinity location and talked to someone (after waiting an hour) and he said my account was closed out and to disregard bills and confirmed I did have a credit. Just received another bill. They are crooks. I am contacting the FCC read more

I don't know if this is the exact location that I get internet service from. But I'm unable to submit a review for just "Xfinity" and this is where I keep getting sent from the Yelp site. Anyway, for 10 years I had Google Fiber, which I only paid a dime for. Yeah, for all 10 years. It was that price because it came new to Provo. It was a whopping 5mbps and worked just fine. I could play games and watch movies without trouble. And it was super easy to call if there was a problem. They resolved issues quite quickly. If there was a power outage, the modem booted right up when the power was restored and all of my devices worked perfectly. So when my Fiber service came to an end, I got Xfinity for $10 a month for 50mbps. My cousin has been paying for that for me. The connection is so freaking slow!! All of my devices are constantly lagging and when I use my devices in the bedroom, they barely function. If I take my phone in the bathroom during a call, that call will be disconnected. So I have to leave it next to the router and use my Powerbeats buds to keep the call connected. My smart home devices are all glitchy now. When the power goes out and comes back on, it takes 15 minutes for the router to reboot. And my smart devices won't just work after that outage. I have to manually reboot the router again to get my smart devices to work. Now they're claiming that they boosted my download speed up to 75mbps last month and are going to raise the price of my service up to $15. There was no improvement in my service last month. I can't justify paying more for a crappy connection. My PC is hard wired to the modem and it still sucks. They just barely charged my cousin another $10. So I'm going to look into a better connection. It's unimaginable to me that there are people who pay far more for this service. As far back as when Xfinity first became a thing with Comcast, many of my friends and family told me how bad their cable and internet service was. I don't recall anyone ever complaining about their home phone service. I wasn't aware that they provided mobile phone service until I got the internet service. However, their service would not save me any money. I use Safelink. So no matter what the price of Xfinity phone service, it would be more than I currently pay. read more

This company lies and does not care about us. Three times I have had problems over the last year where they couldn't fix it and they told me we'll have a technician come out and there won't be any charge. Every time I was charged $100 and when I went to business to see if I could get it changed. I was told well they had to just file a ticket. That's all they could do and then two days later I got a voicemail saying no you don't get your Refund of that money. It's bad enough. There's no way to call the citrus Heights office. You have to go down there and it's beginning to feel to me like we're not people anymore. We're just a number and they don't care about the problems we're having and they don't care about helping us solve it read more

Service here is non-existent and you will be either ignored or lied to at check-in. For example, I have currently been here over 1.5 hours and the people walking through the door are being told the longest waiting person has been here 45 minutes "or so". I'm not even sure if I've been here the longest or not at this point. The staff also just lets rude people cut in front of the line by overbearing them with "a quick question". Everyone here has "a quick matter". This store doesn't have enough help on a Wednesday, and the weekends, which I've been to also, are a complete nightmare as well. However it's inspiring. It has inspired me to switch all of my services elsewhere. read more

Staff is great and helpful, were able to save me over $100 per month in my bills. Plus I can exchange equipment there unlike dish att or consolidated/fidium read more

Stop using phone centers half way across the planet. I have had an issue since Thursday. I spent an hour with a less than intelligent person. He could not resolve the issue after 4 attempts then promised a tech union today at 5pm. Come to find out after another call he scheduled it for NOV 11th. I then spent another 1.5 hr with tonight transferred from the Philippines to GEORGIA THEN BACK TO THE PHILIPPINES. Your customer service is awful. Your phone centers are awful. Your phone tree is awful. You are a multi billion dollar company. ACT LIKE IT. The reason I gave you 1 star is because I can't give you a zero!!! Just fix the problem. I am now at the store and have been waiting for over 1hr and 17 min. This company's customer service in person and over the phone is ridiculous. It's terrible. Some needs to start a class action for the time we waste in fixing thier problems. I didn't have appt. So I'm still sitting here to fix a problem their 800 could not. I'll say it again. Comcast customer service is a joke. read more

I had an ongoing issue for two months due to being charged incorrectly, I finally came to this store due to it being a corporate location and the amazing manager Dylan was able to fix everything for me. She went above and beyond to ensure it was solved and corrected while being very friendly and polite. I will continue to only come to this location due to such amazing service I was provided by them here! read more

Stopped by for a drop-in need. We were told we were third in line. We waited about 45 minutes after seeing several people get helped before us. When we asked when our turn was they told us we were still third in line. Huh? The manager said we were still third in line because others had made appointments. So were these appointments made AFTER we got there or if before, then why weren't we informed it might be a longer wait because of them. Either way, more than an hour wasted before we walked out without being helped. read more

I signed up for XFINITY internet service back in June and picked up my equipment on July 2, 2023 from the XFINITY store located at 1162 Roseville Parkway, Suite 100, Roseville, CA 95678. I was told then and there that service was set up and ready at my house, all I would need to do would be to hook up the equipment and activation would be a breeze and would just be plug-and-play. However, the equipment would not activate, and after ample troubleshooting, I scheduled a Tech appointment for the next day, July 3, to troubleshoot activation. On the 3rd, the technician came out and identified the issue that cable was not in fact connected to the house (which is counter to what was communicated on July 2nd in-store), and that he would schedule a ticket to have a team come out and drop a cable line to the house that week (sometime between July 5th-7th. After business hours on Friday (5PM on the 7th), no one had shown up to the house. I called the tech assistance toll-free number to inquire when the work was scheduled and when I should expect someone to come out. The technician stated that someone would be coming out on Monday the 10th to drop the cable line. However, on Sunday, a work crew came out to take a look at the house and connect the cable line (I was not expecting this team to come out as I was told someone would be coming out to drop the line on the 10th), but was told by the team that they could not as there was no cable connected to the house. I was surprised at this explanation because that had already been determined and that the next step was supposed to be the install of cable line to the house. This team said that someone would be coming out the next day (July 10) to drop the cable line to the house. After business hours on Monday (5PM on the 10th), again, no one had shown up to the house. I again called the tech assistance toll-free number to inquire when the work was scheduled and when I should expect someone to come out. The representative escalated the call to a supervisor, Jay, who ensured me that the installation of the cable line would be performed July 17th. He stated that this was a Special Request Order and that I would need be here from 8am to 8pm to facilitate the installation of the cable line. Additionally, he set up an Activation Order to be completed once the cable line was installed. As a precaution, since I been given several installation dates and assurances of an installation that had NOT been honored, I decided to call the tech assistance toll-free number on the morning of the 17th to confirm that a crew was in fact coming out today to dig a trench and install a cable line to the house. The customer representative was very unhelpful and would not escalate my ticket to a supervisor. Fed up with the horrible experience with your tech assistance toll-free number, I came into your store the morning of the 17th to get to the bottom of this issue in-person. When I came into the store and explained the scenario, you mentioned that the work order to dig a trench and install a cable line to the house was canceled. This was not communicated to me and I never received any notification of this cancelation. As I was needed to be here all day to assist with the installation, I called off work to facilitate the installation. You then set to communicating with whatever team handles the team and requested a status update on my work order. You mentioned that I was to be CC'd on all email correspondence regarding this work order. I have not received any yet correspondence thus far. The theme so far in my experience with XFINITY has been lack of communication and a blatant lack of respect for your customers' time. I don't understand how negligence and indifference to your customers to this degree can be a sustainable business model. I don't want XFINITY's reputation to be absolutely hell-like, but my first impression for this company has been anything but. I am willing to update my review once this issue has been resolved, but I'm not willing to hold my breath until that happens. read more

Most terrible customer service experience I've ever had. I went in to discuss improper charges on my bill. The customer service representative was rude and condescending. I asked to speak with his manager and the service he provided was worse. While I was speaking to the manager, the customer service representative was laughing. The only reason I went into the store is because it's impossible to reach anyone on the phone. I waited for over an hour to address an issue that would normally take no more than 5 minutes. I would rate this experience no stars if possible. read more

I've been trying to get cable service from Xfinity for the last two and a half days. Was quoted $140 a month for cable service and when I questioned it the rep said he lowered to $90 well I never got the cable service and they called me again today and I still don't have service and now they're back up to $140 and I can't afford to pay that I told him I'm on senior budget I said why can't I have $90 and he says well I can't offer you that internet that he offered you are they not working for the same company and all this took over an hour for him to tell me that he could not give me the rate I want I still don't have cable service I'm not happy their service is horrible . read more

We changed from Verizon to Xfinity mobile about 2 years ago. We first noticed that coverage was not nearly as good in our area (Sacramento, CA and surrounding areas). In January of this year I lost my job. We feel behind on payments, but took proactive steps with Xfinity. We called and made a payment arrangement for our last due balance. On the due date we owed $88, we rounded up and paid an even $90. Because of this we had our payment arrangement cancelled because we didn't pay the correct amount! We called and were given some sort of grace that we could make a new payment arrangement. This time the first payment was to be $50 due on the 16th of May. We paid the exact amount of $50 on the 15th of May. We were notified that we didn't keep our payment arrangement and our agreement was cancelled. Because we had two payment arrangements we now do not qualify for a new payment arrangement, unless we wait 6 months! So paying extra and paying early are penalties according to Xfinity. I told them I would take my business elsewhere. Asking them for a port out pin number. Since we still have a past due balance, they will not activate our lines in order to let is port our numbers. My wife is a self employed hair stylist, so her number is her livelihood! I have resumes and applications submitted looking for work with my current number listed! I spent about 5 hours on the phone with them today, trying to resolve this. Asking for a new payment plan so we could activate the lines and port them out. We Are responsible for our debt and intend on paying it. The customer service rep would not transfer me to any other area. When I finally asked to be transferred to a supervisor I was transferred to an independent collection agency! After the phone call I went by local Xfinity store and was treated to comments like, "well if you overpay your payment arrangement, did you really need one in the first place?" I was also given the excuse that the mobile business is only 6 years old. I said so the decades of business for Comcast/Xfinity didn't give the mobile business and expertise on how to run a business or treat customers! I'm so disappointed and want to do everything I can to get the word out of actually have someone there listen! Any suggestions are very welcome! read more