I've been trying to get cable service from Xfinity for the last two and a half days. Was quoted $140 a month for cable service and when I questioned it the rep said he lowered to $90 well I never got the cable service and they called me again today and I still don't have service and now they're back up to $140 and I can't afford to pay that I told him I'm on senior budget I said why can't I have $90 and he says well I can't offer you that internet that he offered you are they not working for the same company and all this took over an hour for him to tell me that he could not give me the rate I want I still don't have cable service I'm not happy their service is horrible . read more

Yelp.... Please, please, please... offer zero stars. Because that's what this service provider deserves. How can the City of Roseville allow such a dis-service to the community. How can they be allowed to shut down internet service for so long and was alerted tomorrow it's happening again. Everything in my home is dependent on it- time and $ out the window for business. You mean this work can't be done during off hours??? You've got to impact households with a service outage (8:00pm and still out) How is that allowed? Home and business phone services unavailable, including landline support for emergency calling, Life Alert and medical monitoring. many app features and notifications may be unavailable. Anything in your home or business that relies on their Internet network will be offline, that includes Xfinity WiFi hotspots. Isn't there a better way to manage/upgrade infrastructure during non peak hours so it's not at the expense of customers. Consider offering your customers service level agreements, they should be required- at least provide an ETA for the outage and then don't change it. The fact that your average rating is 2 stars should give you an indication as to how well you perform in the customer experience space. read more

We can't talk to anyone in the phone. Forced to come to store to replace our cable box god the 4th time in 8 weeks. How dare I not have an appointment? Answer the phone and I can make one . Just need a new box, again. Told to wait 15 min. It's been 45 min , still waiting . God I wish there were another provider . Comcast sucks read more

I pay for 500 mbps internet and tested it at 100 mbps. 20% of you what pay for you actually get. We're all being taken advantage of. Xfinity is practicing false advertisement and aren't holding their end of the deal. read more

Bring a lunch or sleeping bag. U might be there for a while.2 hours waiting to give them money is ridiculous... And careful of the scam pay bill machine .it doesn't give change back it credits your account . read more

Is there a minus 5 rating as these idiots deserve that not a 1 star! I just tried to return some Xfinity wifi mesh devices recommended by the supposed 'guru' in this same store which don't work only to be told by Derek 'no can do' I'm outside the 30 days return policy I spend over $500 per month w these clowns across multiple properties and his attitude was as though I'm some turd on bottom of his shoe! If you want decent service and not to get scammed or recommended products that don't work stay far away as you'll be yet another disappointed customer a month or more from now, it is frustrating to get ripped off while he walks away with a smirk on his ugly face!! read more

I went to the Xfinity store in Roseville after having many months of issues with my internet. I was greeted by a staff name Dijon who was very knowledgeable and helpful. She recommended a few options for me to try and the first option was the correct option in the past I have worked with Zachary who was not when I arrived for my appointment. I just want to say I am very happy with services provided to me by these two staff members. I have been with your company for over 20yrs and will continue I just wish they had better promotions like they had in the past. read more

Day three of trying to get service activated with the new xumo box. Friday was at the store, Saturday was on the phone with Xfinity for over two hours. Sunday sitting at the store trying to get it going still. Everything the was offered and promised did not happen. Marissa the manager made all kinds of offers that did not happen. On top of that can't even call customer care because all the sudden my phone number isn't recognized. Not sure what she did to make such a huge mess of something that should be simple. I have never seen a company not care about their customers the way this one does! From the store setting to customer care, not one area of the company cares. Marissa needs some customer service training! As a manager she is very unprofessional and doesn't explain anything to you correctly. When you come back into the store she will deny everything. Marissa did not explain the process correctly to us. She treated us like we were the one who didn't understand. The whole point of the store visit was to get help. Not sure how she screwed it all up and made it worse for us! 15 year customer who is ready to leave and find another solution for "cable" streaming. This isn't worth the price or the headache at this point. read more

Arrived a little after 5pm without an appointment and was greeted right away. Needed to added a line/purchase new phone. The whole process took less than 30 minutes and the gentleman helping me out was super nice and helpful. The store was clean and well organized! read more

Worst customer service. They made a mistake on my bill. Good luck geting to a live agent and you're in luck if they can even speak English. The worst company to deal with. Money hungry Loosers. Can't wait to get more choices in my neighborhood. read more

honestly, Xfinity is the worst. I haven't had TV for like two months and they keep resending me a new box and it keeps asking me for a pin that no one can find.. an hours and hours on the phone trying to talk to somebody to fix the box and it never works. They continuously ask me to do the same thing. They continuously hung up on me more times than I can count. They can't figure out the pin, but they kept making me return my box and sending me a new box that is doing the exact same thing the first one did. they really suck. read more

This has got to be the most frustrating company to get customer service from. Dealing with an overseas agent who barely speaks understandable English to the Xfininty local store unable to help getting the service I pay top dollar for is extremely frustrating. I am still not receiving my full features of my Xfinity Voice service. I won't be moving my Mobile phone services to Xfinity as I had planned because I can't trust Xfininty to not have issues. read more

Originally, I was going to give Xfinity 3 stars. I would give the 5 for connectivity because once you get things setup, the service is solid. Service does not mean dealing with a human nor needing to contact Xfinity. Service means you have internet, TV or Phone. I have been with Xfinity for a very long time and recently the 5G service (Verizon/T-Mobile/etc.) came into my area. For the price, Xfinity can't beat it. Although, going 5G comes with it's connectivity issues. So far, it's worked for me in a WFH environment and about 30 devices in our home. Only a few times was it glitchy. My major issue with Xfinity is service on the human side. While the agents are super nice, they either do not comprehend what you tell them or they are severely lacking synapses. In other words, having a beer with them is fun, but DO NOT ask them to watch your kids or pets. They will die! I called to cancel my service. Got the retention department. Talked to a person and explained why I was leaving and he agreed that my situation was something Xfinity could not match. My account was supposed to be canceled. --- A week goes by and I notice I can still login and my final bill was not posting. I noticed that my next month bill is there and everything looks no different. Thinking it will take some time, I wait another couple of weeks. I login and nothing has changed. I use the chat session to deal with them this time. I do want to say, the person was very nice and helped, but it took a REALLY LONG time for them to understand what I was asking and I was very specific when I typed it out. I even had to clarify with them things and for me that was getting super frustrating. Finally, they tell me that my account is NOT canceled and that "if" I were to cancel I would get a final bill. -- I nearly lost it! At this point... in all CAPS... I said I was really upset and that I was now willing to pursue this to a level none of us want to go (small claims). That person promptly canceled my account and backdated it to the original date I asked. So finally, it's done correctly, but the amount of time I had to deal with it, was just way too much. Would I use them again? If I have no other options. I'm savvy with this stuff, but I feel for the normal person who isn't and the crap they have to deal with. Shop your best deal and get your own equipment, but I get that not everyone is technically inclined. Most of the ISP's are the same. They hire staff who read from scripts and they have a few great people, but knowing how things go, you and I will never reach them. Just get your best deal and toss loyalty out the window. They don't care about you for sure! My setup: - I provided my own modem (never a single issue) - I provided my own home network (no issues) - TV/Recording w/ extra TV (seemed to always work fine) BUT, it will cost you more if you want to record more than like 4 shows. - Phone line (no issues) - Had a speed of 300 to 1G connection that was throttled at a certain point. Never exceeded it, but it was there. - Had over 30 devices connecting. 5 laptops, 1 desktop, 5 iPads, 5 iPhones and a lot of other IoT devices. read more

Very expensive and lie to you to get you to sign a contract. Lies about the price . Horrible customer service.

Super fast and clear explanations. The manager, Theresa was very efficient and demonstrated follow-through with the customer issues.

I do not recommend this service and location! In general experience with service at this store. Masks are advised but not mandatory, but this place is kicking me out of store and I have health condition. So frustrated. And phone connection is the worst. They are promising Verizon coverage, but it's more like lowest coverage offered on all market. In general considering cancelling it I do not recommend this service and location. read more

I dropped by to return my modem/remote, the staff (Randy) was very helpful and nice. I didn't expect the worse, but also didn't expect the service to be the best; but, my experience in this store was better than what I expected. Randy was quick, helpful, not pushy and kind. I basically just walked in and left in 10-15 minutes. The whole process was quick and easy. Thank you. read more

My wife and I decided to try Xfinity Mobile. Every possible mistake Xfinity could make has been made. To top it off, their technical support people are not trained. At this point, I have been told that my phones may take up to 7 business days to activate. Avoid Xfinity like the plague if you need a new carrier! read more

Another corporate giant who offers you a deal up front and then triples the price.....and good luck trying to get them on the phone....cut the cord..... read more

Wee dumped AT&T and have gone all streaming. We needed a 1G internet. Xfinity is rated the best where we live. We also changed our mobile phone carrier from AT&T to Xfinity to get a large discount on the internet. We found out how much we were getting overcharged by AT&T for both services. We're happy with our YouTube TV either the other streaming services. Monthly bill is much lower. read more

I have had ongoing issues for a long time with my internet intermittently dropping out during the day. It happens dozens of times a day. You cant speak to a customer service rep until you allow a computer voice assistant to reboot your modem. Its not the modem. In fact i have spent hundreds of dollars on new modems and routers. All listed as Comcast approved. Still i can have download speed of 500 mbps and then a few minutes later its 12 mbps. A tech arrives and first thing he says is he detects significant degradation in the line. They replaced the lines. Same issue persists. Tech returns and says he see significant degradation in lines. Then discovers there is a new line. States someone else will be out tonight. Night comes and goes and nothing. Stuck with automated assistants and intermittent service all day. read more

Xfinity - I pay for the upgraded 1000mbps service. - Internet Service Providers Near Me - Roseville, California

I visited this store this morning and worked with AJ. I experienced the worst customer service online this past weekend. Spoke with 3 different reps on the phone for over 2 hours. Making a longggg story short, I had changed my plan. 10 days later I received a email stating their was a mistake and my bill would be $35 more a month. Then received another email later saying it was going up $75 dollars. So I called the first time explaining what happened to a rep who said she could fix it. Spent 55 minutes on the phone then she hung up on me. Called two other times and both reps said they couldn't help me. All were in different countries and very difficult to understand. So I walked into this store not knowing what to expect. AJ listened to me and said "I'll fix it for you". We walked out a hour later getting everything we wanted for $80 less a month for our cable and switched our cell phones over to Xfinity saving us $50 a month. I'll never call their c/s phone line again as I experienced fraud on their end! Telling me certain add-ons were free then charged me. AJ did a excellent job and we appreciate what you did for customers who have had Comcast/xfinity for 35 years! read more

Xfinity is the worst tv service ever!!!!!!!! I can't call them unless in run thru hoops with there dumb chat. Tv service sucks, ghosting, outages, streaming when on vacation, impossible!! I will be leaving asap!!!! Warning!! Stay away!! Had to put 1 star to review, should be negative infinity!!! read more

The worst Xfinity branch. I bought a new glass protection with the new cellphone and asked her to install the glass. She want and comes back, gives back cellphone with glass box to me and I assumed she installed. When I arrived home I figured out that she didn't do. read more

Latrinka is a gem in this store!!! She gave us a stellar customer service today during our visit. We just stopped by to pick up a new modem for our upgraded internet service and we ended up switching our phone service to Xfinity. Latrinka is very informative, patient and extremely nice. She patiently explains the options, pricing, and any questions you have. She even helped us with setting up the new phone we got, and she asked us to call her with any questions or concerns! She is your to go person if you need anything in this store. read more

I would've gave it no stars if it allowed me to. I'm an existing customer, walked into the store with 1 year old and got no greeting no "Can I help you?" I just started walking around the store because it was my 1st time there and while I was there people were walking in after me getting greeted and told will be with you shortly. Now I know why I didn't get greeted guess my skin wasn't light enough sad to say but that's what happened and what I experienced. So sad! read more

I have a home camera and nobody can help me with it and every time I call tech support I get re-routed and put on hold for over an hour. Don't even know what to do. read more

WORST EXPERIENCE EVER. I would literally change all my accounts today if I could but they are all tied together. I have never been spoken so disrespectfully. I will making the change ASAP. read more

One star is still too much. I signed up for xfinity in 8/2 and still no internet or tv. The lack of communication is astounding. Learned they have to dig and run lines from main box under driveway. Could take up to 14+ days and they never told me at any time until I called and kept asking when am I going to get service. I could live without the tv, but no internet for 14 days??! Did they offer hotspot for me? Nope! Then three days in and I get a bill! I have nothing and having to pay? Don't think so. Staff has been very friendly and read their queue cards well. Very patient with my very frustrated self. Was advised that they cannot offer any type of compensation ($20 off a month for year) that all those types of incentives have been removed from staff to offer. It is so sad that companies just don't care any longer. Was out of work for 3 days because no WiFi. Had to go back to old provider. So frustrated. Should have stayed with DIRECTV, they aren't much better but they do offer incentives to stay. read more

I placed an equipment pick up from this location. I spoke an agent of Comcast from the States. A new modem, for my second location. I walk into the no one acknowledges me specially the manager who has no customer in front of her. A guy who was busy selling phone service to elderly. He asked my name and told me to have a seat. I approached this lady whom happened to be a manager Alyssa. She asked my phone number, pulled up my account, and she asked me for my ID. I said I don't have the physical ID. However, I showed my digital Id on my phone, my new address of service, and I logged into my account, which shows all of my information. She confirmed my information on her end too. Yet she refused to give my equipment. I asked her why this is our store policy. I informed her I didn't established new contract. It already existed contract. Legally, how is it you guys are enforcing this policy of showing ID. Where does it say on the contract by any means. She couldn't produce one element of the written or verbal agreement. Quality of service and attitude pathetic. read more

Xfinity - Roseville, CA - Internet Service Providers Near Me - Roseville, California

I ve been Comcast customer18 years . They're net fast and good that's why i stick with it... I never treated bad like this time... ,,, what a good customer service.... ladys name said manager Zekaila something ...... no communication she's totally ignoring person to me... put a lot of people in front me... she's a rarest... was nice to some people!!!!! Worst of the worst . I leave Comcast i don't want treated again bad woman like her..... Comcast really start thinking about customer service!!!!!!!!!! Rude lady... read more

$77.36 was previous account charge but the agent kept lying that are account was being charged $79.52 previously after we caught our most recent charge at $100.36. I would most definitely not recommend Xfinity, we literally have to dispute charges every billing month read more

Xfinity - Internet Service Providers Near Me - Roseville, California

I understand being short staffed and people needing to wait longer what absolutely infuriates me is when businesses set expectations and woefully miss them. This location had what seemed to be ONE employee working and the other just standing around. If you don't know what the actual wait don't give an amount of time the customer will wait. If you don't know then say it will be a long wait. Truth be told there wasn't that many people in the store. Waited well over an hour when I was told 20 mins. Then not a single word from any of them as to the long wait or the fact I was walking out without being helped. Shows the type of customer service skills Comcast employs. Do yourself a favor and make an appointment cause heaven forbid you need something on a whim cause they won't help you. read more

I am currently spending my only day off with no internet or TV because Comcast is a terrible company who leaves their customers in the dark with no other options or consideration for their time or money. They said it should be back working over 4 hours ago and it's still not, and there has been no explanation or guidence as to when it should actually work. Their customer service sends me all over the place to give me the run around with no helpful options or explanations. This is the worst company I have to deal with because they monopolize the high speed internet market. I hope the company fails and we are given better options for high speed cable internet. read more

About a year ago, I requested service from Xfinity, at my new home but when the agent came out to my home, he said it was impossible to give me service. I then got Verizon 5 G service. Since that time, I have been HARASSED by mailings from Xfinity to get service. I called the local store and was told they would see to it that the mailings stopped. When they didn't stop, I complained to the Better Business Bureau. I am STILL receiving the HARASSMENT mailings. STAY AWAY from Xfinity unless you want to be continually HARASSED by their mailings. read more

The staff is caring and attentive. They were able to cut my phone bill in half and went above and beyond by saving me money on my cable and Internet bill. Reply impressed with their customer service. I had other providers in the past and not one of them were able to offer me such feature rich devices and dependable, quality service definitely recommend if your new to the Sacramento/Roseville area. Oh forgot to mention the Xfinity rewards, they helped me enroll and I got a promotion for $1 movie-on-demand! Highly recommend Sandy, AJ, Ahmed, Zach, Mason and Alyssa they are top notch. Well done. read more

Quick and fast Pleasant service! Even when I had to return the same day because of faulty equipment. I was able in and out in 10min.

Sorry to give rhis company one star. Horrible customer service because I have talked to five technicians all day and none of them could solve my internet issue. It doesn't help that they are obviously from another country and there IS a language barrier it Comcast doesn't care about you or your concerns. After having no internet for several days I am looking into other options. read more

We had xfinity for years when we lived in Roseville they had the best tv services the high speed internet and the best phone services it made us sad when we learned that when we moved to Lincoln that they don't have xfinity here we definitely miss the great services we used to have with them they where always great when ever we had questions or if we needed help with resolving a tv issue they have very great customer service skills very friendly staff the inside of this store is very clean and very well stocked items I highly recommend them for any services you might need they have several different tv plans to choose from plus you can bundle the tv service with the internet and with the land line phone which is what they usually recommend doing I hope someday xfinity will be providing services in Lincoln we miss xfinity read more

Xfinity - I wish Lincoln had this - Internet Service Providers Near Me - Roseville, California

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By far the worst internet I've ever experienced. It cuts out all the time and terrible customer service and super high prices! I can't wait to find some other company to provide the internet for my home. They are just terrible and getting worst every day! I would give the negative 1000 stars if I could. read more