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3 years ago

Horrible customer service. Misleading and deceptive billing practices. Stay away!

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5 years ago

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3 years ago

Worst customer service of all time! Took them 22 days to restore service after recent Jan 8 storm

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Ask the Community - Comcast

Review Highlights - Comcast

Great options for TV, alarm, internet, and home phone.

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People searched for Television Service Providers 476 times last month within 25 miles of this business.

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Xfinity

Xfinity

(90 reviews)

Midtown

Albert T. is God's gift to customer service. He has 25 years of experience and can fix anything…read more(well may be not your dog/cat). Even if you are nowhere near the Xfinity Store located at 1900 S Street, Suite 110, Sacramento, CA 95811, I would still go there for help from him. You can see from the review by "Hind Leg V." that I am not alone in experiencing Albert as a deeply caring and expertly effective provider of assistance. He made suggestions to save me hundreds of dollars each month and then implemented them. While there, I witnessed Albert engage in full contact advocacy for another customer who was due a refund. Verizon put her on terminal hold and then he called them back on her behalf to push for the refund she was owed. Albert was sympathetic when Verizon transferred the call to foreign language translation services before they hung up (she did not need help with translation to Mandarin). It is easy to see how seriously Albert takes his job and how good he is at helping people circumnavigate the challenges Verizon commonly presents. For people who really want to know what excellence in management and leadership and customer service looks like they should observe Albert. He could teach you, but he does not charge. Not only does Albert have a positive attitude and is so very helpful, he also gives his staff opportunities to do and learn. He allows them to grow and develop their skills so they can practice giving excellence service too. As I was watching Albert hold the door for a departing customer in a wheelchair, I thought, "How can I let Albert know he is a class act and so very appreciated?". So, I wrote this lengthy review to emphasize how good a job he does creating a safe work environment; relentlessly pursuing customer satisfaction; developing his team with chances to help/learn; demonstrating a positive attitude; helping unhappy customers be civil to staff; and treating everyone with respect and care. If you have a problem with Verizon or want to save money or optimize your plan, go to see Albert at the Xfinity Store located at 1900 S Street, Suite 110, Sacramento, CA 95811. He is a treasure and is growing the next generate of super helpers (like Josiah, Liz and the Assistant Manager--sorry I forgot the name).

I try not to have hate in my heart but I hate Xfinity let me tell you... I was a customer of theirs…read morefor 3 years and then I moved and had to disconnect services with them because their software wasn't compatible with my new place. I had originally called to transfer services and accepted an offer for a *free* mobile line with the transfer of my existing internet plan. A few days later I called and cancelled not only the internet but also the mobile line. After, of course, 3 transfers to different departments, 25 minutes on hold and an hour on the phone, I had successfully cancelled both services. This was in July, mind you. I have received not 1, not 2, but 4 emails since then that "your final mobile line bill is due" from a service that I never even activated, was pitched to me as FREE, and that I cancelled in JULY. It is now mid December and I just received the 4th email yesterday that my final bill is due for my mobile line. I have already paid over $200 for this god damn service that I canceled almost as soon as I committed to it. Not only that, they refuse to refund me. I am incessantly frustrated with Xfinity- the never-ending bills, having to call and speak to 3 or 4 different departments about bills that I should have never received in the first place, and the abhorrent cost of their services. Do yourself a favor and get internet/phone lines ANYWHERE but Xfinity.

Satellite Daddy

Satellite Daddy

(14 reviews)

Let me cut through the red tape! This business and their customer service is absolutely superb…read moreacross the board. I will tell you that Temo was very, very patient and understanding in all the questions and inquiries we had, and he answered ALL. This job and service was very important to us so we wanted to get it right. Thank you Temo. As far as the installation and the service we now receive, I want to laud and praise Mitchell for his great skills, attitude and just simply ensuring that the "customer is truly happy" with their install and service they get. He is very knowledgeable in his profession and truly takes pride in all that he does. I absolutely without a doubt will call on Mitchell again for future service and will also recommend not only him, but also Satellite Daddy to all my family and friends, etc. I welcome ALL of you to get with Satellite Daddy for all your service needs, I know that they will not let you down and also their prices as well are very reasonable - give them your business because they really do care about their customers. Thanks again to both Temo and Mitchell.

These guys are awesome! The customer service here is the best I have ever had! They will get you…read moreexactly what you need. Dish, Comcast / Xfinity. They can hook you up with your TV, Comcast high speed internet, and even home automation and security. It's quick and easy just give them a call. Authorized dealer for Comcast (Xfinity) , Dish, and many more. They do it all!!!! They will help you with all of your needs!

Fortis - Some of our VMWare and SolarWinds servers.

Fortis

(11 reviews)

Our dental office phones and internet have been serviced by Fortis for more than five years. THEY…read moreARE EXCEPTIONAL. Unbeatable service. Their people are exceptionally bright and helpful.

We used fortis as our IT company for the last few years and hired them to move our server to "there…read moredata center" after 4 months we had our launch date on a Monday. We were shut down for 2 days with computer problems and for the next 2 weeks had nothing but problems and downtime. We told them to move our stuff back to our inhouse server only to find out they actually tried to put us in AZURE Microsoft cloud base . That was never discussed and they decided to to that on their own without any change order and lied and said that's what the plan was when literally we had them in our office and thru emails stating that we are moving to there data center were they have space. Our software at that time was not going to work in that platform due to the amount of data. We decided after all the problems to cancel our service to only have fortis strong arm us and held us hostage. We disputed a $1900.00 charge for services they were charging us but not providing and finally after a back and forth with them we agreed to pay as long as we can get our credentials and then they said they were going to audit our account. The next week they sent us a bill for 8,000 dollars for magical tickets from 2 years ago ,gave us 24 hours to pay or they would disrupted out ability to work and that is exactly what they did .block our staff and took over our computers. We ended up paying them 10,000 as basically ransom. They are dishonest and they claim to be there to protect you from viruses and people taking over your computer but they are the ones you need to worry about. It has been 2 months cents our cancellation and guess what ,not one computer problem except from the computers we bought from them . So weird that having the "big IT company with multiple calls to fix computers to not having any problems at all says a lot. The light at the end of the tunnel we also cancelled our VoIP and found a new vender that was less price and more features and we are not paying 2400.00 a month to them for there contract. It was a blessing that they performed so poorly as we found better solutions. If i can save one person from this nightmare and them using a company that will charge you for services they are not providing then this review is worth it. If your looking for a honest IT Company they are not it. you can look online and see this is common practice for them.

Comcast - televisionserviceproviders - Updated May 2026

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