Horrible customer service. Misleading and deceptive billing practices. Stay away!

I've never felt compelled to leave a bad review, normally I just make a note to avoid a business if something doesn't meet my expectations. However, comcast in Sacramento has forced me to leave this review. I've travelled to small African towns which have had better internet than this. I am not joking even slightly when I say this is worse than the internet you'd find in a 3rd world country. - The internet goes out every day, multiple times a day - Sometimes it goes out for days on end - Comcast always gives me the same excuse "oh we have a line issue, we're fixing it I hope you don't rely on your internet for anything, because if you do, you are almost certain to be let down. I am averaging anywhere from 0.09 to 4mbps. Yes, you read that correctly, 0.09mbps, it feels like I've gone back in time to the early 90's. This is the worst company with the worst internet service that you can imagine. Don't say I didn't warn you. read more

Worst customer service of all time! Took them 22 days to restore service after recent Jan 8 storm

They charge you for a service and never provide it. When you call for help they hang up because they refuse to take accountability for their terrible service. I have never had a worse experience than dealing with Comcast. They have 0 customer service and if I could find a better service I would move in a heartbeat. They have cost me so much money when trying to work from home ​ read more

the worst company i have ever encountered in my entire life.. they will take all of your money and tell you that you still owe and cut you off . They are vampires and they hire the must incompetent people who barely speak English they are the wors read more

Internet monopoly! the choices in this area are considated and Comcast, both suck! as of July, in the middle of a pandemic, Comcast/xfinity, whatever the hell their name is, decided to tack on extra charges for every 50g over the new allotted data to bleed people dry during home schooling and remote work. super class act there. can att just spread this way please? read more

I'm not much for reviews or writing complaints about services but I feel compelled to given how awful my experience has been with Comcast. I have called multiple times about the poor internet in our house, we're told " have you unplugged or tried resetting your box?" Wow, how insightful and helpful that has been..... beyond those wonderful words of wisdom, we have been given zero help into the piss poor internet service inside of our home. This is a three year old problem btw Cartoon Network was recently removed from our service package. Sweet, way to go Comcast ...... when I tried to call to cancel because of these complaints the women I spoke to could care less. I then tried to cancel my subscription only to be told I'm in contact until august and will need to pay a fee to cancel early... sweet customer service Comcast, way to go.... now I find out that my brother is getting better internet more channels and is paying less than I am... Sweet service. As soon as I can without paying a fee, I will be leaving. Stay clear from this company and their piss poor services. read more

So Comcast lied about the offer they gave to renew my plan. When I called and talked to an agent. A guy named Brian from sales as well as Steve from the loyalty department said that, the best they can do was offer the $74.99 a month deal for a "loyal" customer. The $65 dollar a month plan only applies to "new customers". It doesn't say anywhere on their website that the offer i saw only applies to new customers. Can someone clarify if I'm understanding this correctly and if it is falls advertisement on their part? For someone who's been with them since 2016, they sure do know how to treat someone right. read more

Comcast tech support is the WORST! First, the Comcast Website doesn't even try to hide the fact it's trying to prevent you from reporting an outage. Why not just have button we can press to report an outage? Why force customers to "chat" with someone who hasn't been trained in diagnosing an outage and who's only goal is to try to distract you with an offer for a lower rate. The tech's response to an pretty obvious outage was "Well unfortunately it looks like your modem is broken. Go buy a new modem. There is nothing wrong on our end. But if you act right now I can offer you this sweet deal to get your 100 more mbs for half the price your paying now." Lemme get this straight. I just told you my internet is out and you told me: 1) It's not Comcast's problem. 2) Go spend $100 on a new modem 3) But before you go... let me tell you about how you can buy more stuff from us. Umm... yeah... no thanks. Spoiler alert... 30 minutes after our chat ended, Comcast finally acknowledged the outage but didn't bother to tell me not buy that new modem! Luckily I knew better than to listen to Comcast customer support and judging by the 1 star reviews and I'm not the only one. PRO TIP - escalate your call immediately to get past the "tech support" because all they want to do is try to pawn you off on a sales rep and prevent outage reports. read more

To many comercial for cable for expensive service, I give you cero stars,I'm not looking for free service but will be good service whit less comercials read more

Horrible customer service. Overcharged for stuff you did not order on your bill. When you finally look at your bill after years of not looking and realize they have been nickel and dimming you for years- not cool read more

Comcast internet sucks big, another almost entire day without internet & tv service, this is becoming a pattern for them, either someone of their company cutting lines or just plain fucking up, I suggest at & t! read more

Research other providers in this area. My service has been out for 2 days and customer service will NOT adjust my bill reflecting not having service for those days. Nothing but fake promises to get service restored soon....48 hours later still offline. This isn't the first..this happens often where itll be off for hours w/o an explanation. Makes me laugh at all the comcast business ads.. all those businesses offline, all those actors in the ads telling how great it is.. lol read more

Don't trust Comcast/Xfinity I am a senior citizen with a handicap and a tight budget I had gotten a little behind and made arrangements to pay the past due amount thru an extension I made this arrangement via text on 7/19 on 7/22 they cut me off leaving without a way to connect with anyone I had to walk to my apartment office and use their phone their hotspot wouldn't work Don't trust them read more

Comcast is the lowest of the low. Someone named korina did not help at all, and her henchman laughed at me when I was frustrated because their service doesn't work. I have used this company for years, so it's my fault. They have been pathetic since the beginning. What a waste of time. Someone named Eugene was a stellar customer service rep, but korina and her team need to be fired. read more

this is by far the worst company i have ever dealt with. no one answers the phone. horriblr service. comcast infinity i hate you i hate you i hate you. worst servuce ever. i just spent 37 minutes talking to a comouter and then it hung up on me!!!???? read more

I transferred the service to my new address. Up until the switch date they found that their is no service available. Couple days later they sent a tech to check. The tech found that no wire running into the house. Couple days later then sent some guys to run the underground cable. And couple days later, and couple days later. With more than 10 calls and chats, I still have no internet service, only the promise, "we will call you couple days later". read more

This rivals the incompetence and ignorant, ill-established set up of NJ Family Care! And I thought that those were the dumbest bastards on the face of the earth! I went to watch a show that I missed on a NBC app on my phone. I had needed to acquire a hot spot because my school's connection was so bad. So in the past all I had to do was press on the show I wanted to view. You would've thought I was attempting to launch a missile with all the info. these retards wanted to know about me. I went onto a chat line with a moron who had, I'm guessing a 3rd grade education who took 20 minutes to ultimately tell me that I then had to call into the company! Usually it takes about 26 seconds to change a password. So Being fit to be tied, I call in and the assholes want me to run diagnostics on my modem which would've taken the better part of 2 hours. So I now have to set aside time to deal with the imbeciles. Earlier, my family member was on the phone because they "what do ya' know", over billed us in their favor of course.And when you're waiting for them to get the gumption to do their jobs, they're trying to sell u some more useless products. Our reception bites & when we do get the 12 or so channels on, they're movie re-runs from the 80's! So essentially we're paying $150+ to watch fuckin' Gomer Pyle reruns! read more

Wow. I canceled my cable service today. They won't even bother to come out and pick up my cable box, cable and remote control. Pitiful! They expect me to ship it back to them! I'm canceling, of course, because of their high bill and bad customer service and refusal to lower my bill. And now they won't even retrieve their equipment! Absolutely appalling! It's just wrong what they do! And $61 for limited basic cable, less than 20 channels and I only really watch 4 channels, just too much. At first they charged me $47, then a few months later raised it to $54 and then again they raised it to $61. All in a a time frame of less than 2 years. My advice to you is go somewhere else for television service. Stay away from them. read more

I have been with Comcast since 2000. I have never experienced any frustrations or dissatisfaction with their internet service until they passed the law regarding the use of internet service. Comcast just went downhill from my point of view. I can't wait to get rid of this greedy internet service provider. Elon Mask if you can hear this can you please speed up your internet service - can't wait. read more

I've been waiting for over a week for 'someone' to show to complete the job of running wire to the back of our house. The 1st tech ran off the road and had to be towed. No one has shown up since. We have called and called the 'call center' and even with escalating the service request a supervisor hasn't called back. This has been two hours a day on the phone ordeal with no end in sight. The call center says they can't escalate further to a manager.... seriously???? POOR SERVICE read more

ZERO STARS. I am an IT Tech; I have repaired their services myself many times. I have moved and cancelled my services. I have Fiber Optics internet, 4 TV's with a whole house DVR, all in HD. We lived in a 30-year-old apartment near Franchise tax board, Folsom Bl/Butterfield Way. 1. Internet goes down every morning for about an hour between 4-7 am. 2. We needed a " signal Booster box " with about 6 extra b n g coax cables because they would rather spend the $$ for a tech to show up about 10 times a month to repair services, than re wire the building(s) and be done with it, so several people would not have services they have paid a HUGE price for. It looked terrible in the corner of my front room behind my end table. 3. Their outside equipment is junk, and when they send a repair dude, they charge whomever calls first $10-$100 hoping they can get away with charging for their own equip repair, hoping you are on auto pay, or you are not paying attention. I had to get credits an average of 3-5 times a year for this, and they want you to pay the whole balance, then get a credit a couple month later, or you can pay an EXTRA monthly fee to warranty your house wiring/equipment. 4. They are the ONLY utility company that charges a MONTH IN ADVANCE!!!! 5. Their " bundle discount(s) on their bills are impossible to understand. 6. 250 HD channels, and 2 TV's, their second fastest internet package, but I have to bundle it with home phone, that I never purchased and hooked up a phone to. $175/Month. 7. Only my Rent was higher that my cable/internet. TOO EXPENSIVE !!!!!!!!!!!!!! read more

Comcast has become a joke. Customer service is absolutely terrible. Had it year's ago and it was amazing. Customer service was fantastic. Was super excited to finally have it our area.... compared to (wave) Customer service hangs up when you complain.... if you get someone who speaks English.... comcast is an absolute joke if you have a complaint or issues.... beware. read more

My mother moved into assisted living. Three jacks had her phone number. Her number was transferred fine after an hour on the phone and meeting them in person for another hour, but the jacks were not restored to our house number. Over an hour on the phone and they can't figure it out and have to send a technician over. Meanwhile, they cut off my mother's phone number - she is disabled and the phone is her lifeline. I sweat to God, if anything happens to her and she can't get help, Comcast will be on the hook. All is documented. Furious. read more

When you're behind on an xfinity mobile payment here's my advice, don't pay it. They'll take the lump sum of cash n then shut you off for no reason 2 days later and then will have the audacity to tell you would you like to reactivate your services even after re activation and paying past due-present payments. If there was another internet provider in my area I would've gone with them ages ago even if their service was slow. That's how bad Xfinity is. read more

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Please DO NOT subscribe to Comcast/xfinity. They give you an initial low offer and after a month they increase the bill. They say not to go by what you are told by the agent who originally set you up. You have to read the contract they emailed you. Yeah! Why would you need to read your contract when the guy tells you $93+ ? Then after the 30 day period is over, you get a bill for $170+ !!!! DON'T TRUST COMCAST ! read more

This is a joke for an ISP. Don't even waste your time with these characters. They are technically incompetent, and their crappy service is only matched by their crappy telephone call center personnel. They'll keep you holding for an hour, lie to you, and then simply hang up on you. They're not going to call you back. They are also hiding behind the covid19 situation. They'll amazingly send a tech out to get the service started, but then magically, are unable to give you tech support within a few weeks claiming the virus keeps them from coming to your house. If hundreds of rioters can be out running around there doesn't seem to be much of a virus around now does there. We have Cox Communications at another property as well as Direct TV. Both are much better than Comcast. And it's hard for me to say good things about Cox. Their technicians are technically illiterate. Save yourself some grief. Go ANYWHERE ELSE! read more

If I could give less than 1 star, I would. Comcast has the absolute worst internet service and customer service. We recently dropped the TV service from the internet/TV bundle and replaced their modem with our modem. No sooner than we did that, the internet service became slow and dropped about 50% of the time. There is only one desk top and one laptop. The desktop is connected by cable. The laptop connected by WiFi. Called in. Got disconnected while explaining the problem and had to call back. Every time you call in for customer service it is a maze of explaining why, telling them who you are, repeatedly providing account information, and begging to get to a live person. Had to do that twice. Finally, the person on the phone admitted there was a problem and not just their typical "stupid customer" excuse. They sent a tech. He came out and found an actual physical problem. When he left he said to call his supervisors if the problem returned--there was a 30-day "warranty" on the work. Strange, I know. Warranty for repairing their own line? Seemed fishy. About 24 hours later the problem resurfaced and progressively got worse. Tried calling the "supervisors" the tech provided. No response from either of them. Called Comcast. They refused to acknowledge there was a physical problem that needed a tech and went through their "remote troubleshooting". Am still waiting for them to let me speak with a live person so as to get a tech out. The sad part is that this is not an unusual experience with Comcast. As they are the only provider in my area, I have no choice. So, I've dealt with their high costs and poor service. It's just their standard way of doing since they are a virtual monopoly. read more

Terrible customer service. Bo show on appt. I called to ask why, told that wrong ticket was made. You will.make new ticket but by the way there will be a $70 charge. That was never mentioned by last two people. Horrible service. read more

This doesn't even deserve 1 star. I was very upset with their services. I ended up calling and canceling my membership with them, and somehow they still ended up charging me for about 2 extra things. They charged me for an extra month and for the time that I cancelled early. So basically I ended up paying a bunch of money. And I tried calling them and resolving it but instead they threw me into collections. Every person I spoke to seemed like they themselves had no idea what they were charging us for. It's ridiculous to be charging people for crap that was never provided. I would never recommended this company to anyone. And if someone ends up getting them, be prepared to pay hundreds of dollars for no reason. read more

I set up an appointment with a rep and was told I would get a call from Comcast to confirm information. No call, no response from the rep, waisted my time, and kept me away from doing business. Use another provider if you have the choice. read more

Comcast - I waited hours for a response. - Television Service Providers Near Me

I just wanted to say that I received great customer service from Raynah, Jacob, and Elizabeth regarding techinical support! They were all patient and kind! read more

There level of incompetence is mind boggling.....makes the dmv look a bunch of geniuses. STAY AWAY FROM COMCAST. Would give -10 stars if that was an option read more

Worst service ever! I've been a customer for over 12 years and this EXPENSIVE service is so bad that i am done with it! It was 10:50 pm and boom service was down! I called and they said it will be restored by 245am! Wtf? I need to do homework and handle my emails before bed! Comcast needs a reality check that their service sucks! Losing a customer tomorrow. My contract doesn't state dumb and unrealistic "technical" problems every week! Bye! read more

Terrible customer service. Non-responsive, missed appointments, phone agents who have no idea what they are talking about. Shipping delays, incorrect order, the list goes on and on. read more

Unbelievable. They are charging people termination fees, plus price of the equipment that you cannot longer use it, but they said when you signed our contract and agreed to purchase it and now it's yours forever and ever and they don't care about anything else. BTW I returned everything to UPS store and was told I shouldn't have. Prices are 180$ fees plus $320 Equipment. How about that ?? Worse ever, would go anywhere else, but them. read more

Switch my phone service to Xfinity mobile haven't had mobile data since the switch. Try to contact it and customer care department. The IT department is the third world country who reads off of the list and then when they can't figure it out they stop messaging you at all. They don't call back nothing then you have to restart the process with another it person. I made the switch about 3 days ago I will be going back and canceling my internet installation coming. Now I remember why years ago I left Comcast I will never be going back. read more

Worst service EVER. Absolute ineptitude. Contradictory information from several sources within the company. How in the world did they attain this monopoly? read more

Worst customer service ever! You can not get a human on the telephone and the system goes done so frequently it Interferes with your ability to work. Get any other service than this. read more

Horrible experiences. Would give zero stars if possible. Spent multiple hours on phone with customer service. Ordered wireless DVR. It was on the work order. Guy shows up and says "it is on the work order but I can't give you one because I don't have one and never have them. They come form the store only." Then he goes out to his truck and leaves. Doesn't say anything, simply drives off. Get DISH! read more