Horrible experiences. Would give zero stars if possible. Spent multiple hours on phone with customer service. Ordered wireless DVR. It was on the work order. Guy shows up and says "it is on the work order but I can't give you one because I don't have one and never have them. They come form the store only." Then he goes out to his truck and leaves. Doesn't say anything, simply drives off. Get DISH! read more

Xfinity was the worst internet service I've ever had. Constantly needing techs to come out and fix outside Xfinity equipment. Would go hours without service due to Xfinity's equipment issues. Reps would always say it was a modem/router problem (it was never a problem with my personal equipment) and after sending a tech out, techs would always say it was a problem with XFINTY'S equipment. So tired of the runaround from c/s reps just to have a tech come out and say "oops it was our fault all along." And this wasn't a one time thing. Over the 3 years I've had Xfinity internet service, I've had to have a tech come out over a dozen times. Xfinity is the worst and now that AT&T fiber is available in my area, it was a very easy decision to cancel my service with Xfinity. read more

Xfinity (Comcast) fucking sucks. Yeah your the fastest, but what good is that speed when your always down!!!!!! Tired of these fucking outages! Need to start kicking back money to your customers who pay you to have this service 24/7!!!!! ALL DAY! EVERYDAY! STOP MAKING EXCUSES. THIS SHIT IS OLD!!!!! read more

Do not...NOT... use Xfinity Comcast.. please do your research. There are other companies out there to do business with. I'm cancelling service due to a move and was told I accepted an agreement which extended my contract for 2 yrs. they want a ridiculous-amount of money to cancel an 18 month contract I did not knowingly accept. read more

We had a small office in Sacramento. The landlord made us move suites, at which point we "needed" to sign a new contract with Comcast. We went out of business, and now they are charging us $900 plus two months' service to close our account. What a terrible, confiscatory policy, taking advantage of businesses that have hit on hard times. Comcast, I hope you go out of business and are treated roughly on your way out. read more

I had a THREE year battle with COMCAST. Every other month or so, they would add some oddball charge on our bill. I would have to call, be transferred multiple times, put on hold, argued with, etc. In the end the rep would have no no explanation, they would remove the charge and then in an month or two, they would add a DIFFERENT charge for something else nonsensical. I never had Comcast techs out here, never added anything, so these oddball charges made no sense. Having to repeatedly call, having to repeatedly deal with reps who clearly were trained to argue with the customer and insist that COMCAST "must be right" - REGARDLESS of the fact that they couldn't EXPLAIN why these rogue charges would suddenly "appear" out of nowhere, was overwhelming. Each time, I would have to escalate and ask for managers, it was completely exhausting, and took many HOURS of my time. I think COMCAST relies on people not checking their bills, especially those of us on "AUTOPAY", so they can secretly add and pad the bills. Why else would these charges appear, then be removed after one calls, then a month later a NEW - and unrelated - rogue charge is suddenly be added? I finally escalated their rogue sneaky adding-of-chaeges activity to Comcast VP's and their President's office. I would get dumped to other people, only for those Comcast people to turf me to others; it was a never-ending nightmare. I ended up filing with a complaint with the FCC, and that got Comcast's attention. Yay, finally resolved. (Or so I thought....) Uverse had just become available in our area, so I was able to dump Comcast and switch to Uverse - for 1/4 of what Comcast charged me. (And Uverse doesn't charge for their internet modem either!) So I returned my COMCAST internet modem to their local store. I made sure to get a RECEIPT, I made sure to write down the rep's name who took it in, AND I even took a picture of the sticker on the box which clearly showed the serial numbers on that Comcast Internet Modem (just for extra proof of the return). The rep in their store assured me I was completely done, and that she had closed my account. Not so. The nightmare began again. They sent me a letter that I had not returned my modem. I responded to their letter with ALL of my proof of the return: a copy of THEIR return receipt (with the serial numbers), the rep's name who took it (that was also printed on the receipt) and a copy of the picture of the side of the modem (which showed the very same serial numbers from their own receipt). A couple of weeks later they sent me a NEW letter that I now needed to return some sort of TV modem. PARDON? I never had Comcast TV! I had to make more calls, more arguing, more getting transferred around, more being placed on hold. More hours of my life lost forever. It was so aggravating. I kept telling them I had DirecTV for many, many years, NOT Comcast....but their reps just would keep arguing with me. Comcast then tried to insist they had to send a tech out to our house to search our house. This was sheer lunacy. I asked them in all these years of Comcast service, WHERE did it ever show on ANY bill that I had their TV service? They agreed with me that a TV modem and TV service had never ever appeared on any of my bills. They also admitted that they had no record of this. Well, then why were they JUST NOW billing me for a TV modem we BOTH agreed I never HAD? They repeated they needed to send a tech (or techs) out to search my house. Um NO, I was not subjecting my home to a "search" by their techs! WHO did they think they were? Back to the FCC; and in the end Comcast finally stopped sending me bills. My file of documentation on this nightmare is extremely thick. I plan to keep all my Comcast documentation and records forever. I obviously can't trust them. Reading all the other reviews, and seeing the Youtube video (audio recording) that was broadcast on NATIONAL T.V., proved to me that this mistreatment seems to be the "norm" for Comcast. If you haven't heard this famous (Nationally broadcasted) youtube conversation between a COMCAST employee and a customer (who was simply trying to disconnect his Comcast service) here's the link: youtu.be/yYUvpYE99vg There is also a petition another reviewer posted asking for the federal government to investigate Comcast, in case you have had a similar bad experience with them and want to sign it. It would be great to see Comcast held accountable for how they have mistreated people. https://petitions.whitehouse.gov/petition/investigate-comcast-deceptive-business-practices read more

COMCAST IS THE WORST COMPANY EVER. STAY AWAY!!!!!!!!!!!!!!!!!!!!!!! I recommend everyone to pay extra and go for other providers. Comcast has the worst customer service. THEY DONT KNOW HOW TO FIX ANYTHING! and even if they try, they just transfer you to so many departments and at the end they just ask you to pay $50 for someone to go over to your house and check it out. I don't even want to give them 1 star for this review but I have no choice. STAY AWAY TO SAVE YOURSELF. read more

If I could give a lower rating, I would. I hate COMCAST. Just have to vent. Saturday I spent 53 minutes on the phone with a very nice rep who then transferred me to tech support to schedule a trouble call - then after holding for about 5 minutes, the call was disconnected! I'm so angry. This means another phone call and it's on an issue that I first reported on MAY 8th! So...we were scheduled for an appointment between 2-4 p.m. Thank goodness my husband was home for the confirmation call at 1:30 or they would not show up (as I know from previous experience - thus extending the actual window of time that you have to be available). So at 3:15 hubby gets a call that they can't make it after all! So far no call to reschedule but since we actually WORK, and aren't usually home during the hours that are convenient for Comcast, we've agreed were OK with dumping Comcast. Interesting side note: every time I try to type "Comcast" my phone wants to write "combat"! Now that's what I call a SMART PHONE! Oh, and that nice note from someone monitoring the Xfinity facebook page who said he is so sorry about our experience and wanted me to private message him...yeah, he vanished into thin air. But somebody else posting on their page sent me this link to sign a petition to have Comcast investigated for deceptive business practices and I think it's a really good idea. https://petitions.whitehouse.gov/petition/investigate-comcast-deceptive-business-practices My husband agreed that we can pull the plug on Comcast, so now I'm investigating other options. A nephew suggested Sling.com, an app for getting live sports, others in my family use an HD antenna with good results. Wish us luck... read more

This company deserves 0 stars because they are the worst company ever. I was quoted one price for services and billed 3 times more than I was quoted. The technician who installed my TV and internet services installed everything wrong and I was on the phone for 5 days trying to resolve the mistake the tech did. Everyone you even speak to doesn't understand or speak English and getting a live person on the phone is near impossible. I was transferred at least 10 times within an hour because no one in this company knows what the hell they are doing! Oh yeah, they gave me a credit of $1 lol what a joke! I will definitely be reporting this company to the Better business bureau! read more

Besides the fact they monopolize the cable internet around my area i would never want to give this company any money. Every time i talk to them i am charged more and more for services i asked them to not sign me up for. They tell me my bill is 75 then i talk to the next person a day later and it is 95? How is this legal or acceptable? Need to pay an extra 110 because they charged me 2 times in one month. But it doesnt matter. They wont do anything to help. read more

The worst phone support ever. Ever. The phone support for managing your account must be trained to deceive and jack you around until you are so exhausted that you will agree to anything. It is beyond just a few incompetent or poorly trained employees. There has to be a strategy to wear down the customer and find ways to escalate the price. They are like magicians using tricks and nonsense to befuddle you as a customer. Avoid Comcast unless you have absolutely no other choice. read more

Comcast is the worst company i have ever dealt with! I set up automatic payments when i signed up 3 months ago and they sent me a confirmation email telling me congratulations and thanks for choosing Comcast. so today i get a call telling me i am 3 months past due. they never pulled from my account now they want it all or they will interrupt my service then they want to charge me another 5.90 for making the payment. I paid it online and when this month is up i will cancel them and go with Dish. They don't deserve one star! read more

Do not use this company. My xfinity account was stolen and password was changed by a hacker. I have been on hold with the "security department" for more than 2 hours and no one will help me. I have been calling the customer service department using a friends phone while I have been on hold and everyone says "sorry, can't help you. This is for security" and proceeds to transfer me to a line where apparently no one is working or answering the phone. If I hear "your call is important to us" on the recorded system 1 more time I swear I might throw my phone accords the room. Do not use this company. If your identity is stollen and you need help closing the account, no one will answer the phone. Ridiculous. read more

Outstanding service 10+ Joshua did a great job helping my Mom with over, nicest personable man. Someone trained him well, or whoever raised his taught him well. Thanks to him we are up running and my Mom is happy A++ read more

If I could give 0 stars I would. I HATED COMCAST. Read below my issues... It got to the point where I documented and recorded All Communication for potential future litigation. I will NEVER do COMCAST again. I would rather use Netflix and Sonic Internet. So far they are reliable. And my DIRECTV is hands down the best service I've had. Tons of channels, high quality HD, little to no outages. And great customer service. My attempts to cancel and be free from Comcast has been such a headache and consumed so much if my time, not to mention the added stress of receiving bills in the mail despite canceling my service 6 weeks prior. Excuse the grammar and short hand notes, they're not intended to be complete sentences FYI. I don't want to spend anymore time than I need to, I just thought I would warn others to STAY AWAY FROM COMCAST COMCAST DISPUTE Called 9/10 - Called to Cancel, transferred to loyalty dept., said service will be shut off 9/16. Called 9/17 - Account has been turned off, will see some residual for a few days but not paying for that. Don't worry, only will be billed for used services. Called 9/24 - Takes a few days eff date was noted as 9/16, $50.08 was only thing owed. If I pay that it will be paid in full with no issues (96 and chance total bill). 10/07 - Well that's your perogative sir... Checked online bill and it was 145. Billed for unpaid balance (despite told not billed after 9/16). Spoke to Jose who said it shows clear. Req to speak to floor supervisor. Explained how last time I was told "system still hasn't updated yet," and prior to that I was told "system hasn't updated." Which was sox 3-4 week diff. Only owe $3.47 now. Kelton (ID: Q2). Only bill they send will be 0 balance. I received the first bill after canceling because system hasn't updated. Unsure why I received the second bill with the $46 as unpaid balance when I didn't have service. No explanation as to why this bill had HBO service when I didn't have HBO service prior to canceling. Should update within 24 hours and Internet account will reflect $0 balance. read more

Comcast is the worst. I've always had trouble with Comcast, but it's the only high speed internet provider I have access to. Outtages, bills that rise every month for no reason, and terrible customer service. Here are just a few examples of Comcast's miserable service: -Your bill will magically change month to month for no reason. -You will occasionally get randomly charged for things you've never had, like a leased cable modem from Comcast. -When you call for technical help, there's only one thing that every rep says: power cycle your modem. -If you dispute a charge and call them, they will tell you your account has been credited for the next month. Hint: it won't be. Comcast does this over and over hoping that you'll forget or just plain given up. -Comcast will automatically "upgrade" your service when your contract expires. Not just charging you the normal price for whatever you had; they will actually upgrade your service, giving you more channels, but charging you more without ever asking. DO YOURSELF A FAVOR AND NEVER GET COMCAST. read more

If I could give them a zero, I would. They DON'T CARE if they have bad customer service. I just opened an account with them less than a month ago ..... I've had them before so they said there would be no installation fee. But they lied. Therefore, I have over a $300.00 bill for living here a month! When I called them and told them about the lie, they said they didn't say that. So I sent $100.00 yesterday. That leaves an installation bill of $76.00 (which they said was $66.00 yesterday - but oh well what's $10?). They called today and want the $76.00 - actually they want the next bill which isn't due until the 4th. I don't have the measly $76.00 until the 4th. I asked him if he wanted me to rob a bank. He said paying it on the 4th was too far out - 10 days from now when the next bill is due. When I told him I could pay it on the 4th with my next bill when it's due, he said "noooo, that's too far out." TOO FAR OUT FOR A CONGLOMERATE CORPORATION LIKE COMCAST WHO HIRES NON-AMERICANS TO DO THEIR WORK? Me doesn't think so! I implore you to get anybody BUT Comcast. AT&T has much better customer service. They are now combined with Direct T.V. Whenever I had a billing problem, they would work with m e on the spot. Sooo, folks, after paying over $100.00 in installation fees, plus another $200.00 for billing, I am leaving Comcast and moving on to someone else. In fact, I'd rather have NO T.V. than have to put up with BAD CUSTOMER SERVICE!!!!!!! (You know we can stream Hulu and Amazon and get better viewing than this crap.) BEWARE!!!!!! read more

I signed up with Comcast in January at $19.99 per month for one year. Nothing but issues with this company from day 1. I specifically stated i did NOT want their equipment. Was told something would be sent to me to start. Waited two weeks and finally called. Said I could do everything over the phone. Well that's what I asked for in the beginning. So then a few days later I get a package with equipment I did NOT request. Called and they said don't worry about it no need to return it. Next mont bill comes with charge for equipment! Called again. Told I habpve to bring equipment back. Fine I take equipment back. Next month. Bill is now $29,99. Called again they said it's for extras and equipment I requested. NO I DID NOT. nowbeung told I must be autopay to get $19.99 a month. i go into store and they correct it yet again. Next month bill is $129.99 for exceeding data and equipment and no autopay They Said it's ok cause I can go over for one month and not pay the $100 but makes no sense since I hardly use data. Following month bill is over $100 again for data. Spend countless hours on phone with them and I'm out of town yet data is racking up like crazy. Had them shut it down but guess what. It keeps racking up. Come to find out Im being billed for another address and someone else's data. Took days and in hours long in person visit to get this corrected and bill adjusted back to mine at $19.99 but nope. My July bill is back to $29.99. went to online chat. I'm angry and frustrated after nothing but errors EVERY MONTH SINCE STARTING and I get a rude condecending employee Who says shes so pleased to have such a blissful customer. I told her she was being condescending and i don't appreciate it. She dares to tell me that it's in a good way. No you're an idiot! I ask for a supervisor to call me. Get another employee and held on phone waiting for a supervisor for 30 minutes and finally said have them call me. That was HOURS AGO no call and my bill is still not fixed. I hate Comcast. Xfinity. Either they are totally incompetent or this is purposely done to overcharge customers And hope they don't notice it. I HAVE BEEN OVERCHARGED every month with EVERY SINGLE BILL SINCE STARTING IN JANUARY. MY next letter is to the Attorney General AND/or whatever government agency I can find to address this outright stealing and abuse. I AM NOT FINISHED. I WILL NOT BE RIPPED OFF. read more

I am sick of the Comcast monopoly. I thought that monopolies were supposed to be illegal? I recently moved, and went online to arrange the move. They gave me a time for Saturday, August 6. When I called later that week to verify, they said that the order never went through and the next available appointment was August 10. I told them that I am a schoolteacher and can't be home until 4:00, so I would need the 4-6 time slot. August 9 rolls around and I get a call that is confirming my appointment between 2-4. I called again and had to wade three minutes on their automated recording before speaking to a person. I told them that I needed the 4-6 appointment as originally agreed. She said sorry, there is nothing available at that time and the next appointment isn't until Saturday the 13th. I said I can't wait that long because I work often from home and need internet. In the end, Xfinity screwed up my appointment time *twice* and just expects me to be okay with it and wait a whole week while they get their heads out of their keesters. I told them that they had better get someone here tomorrow or I'll drop them and just live without TV. read more

Been a customer since since 2014 always had issues with communication, and reliability from them. By far this has been the worst year yet. It's been officially 1 week and 1 day since my house has had access to the internet. When I called customer service, not only was I given the run around for days, but I spoke with 4 different representatives who could not offer me a solution. It wasn't until I spoke with Seasha, a highly skilled professional, who knows how to go above and beyond for the customer, that my issue was resolved. She was able to offer more of a solution then the two "supervisors" I spoke with. She took care of my problem in a timely manner and assured me about my appointment scheduled for this upcoming Friday. My faith is somewhat restored in this company Solely because of her. read more

I have had xfinity for over 3 years this time around and for the most part have enjoyed it over direct tv. The last two days however have been a nightmare. No DVR service or internet. Their recording says an outage in my area and won't transfer to an agent. This is unacceptable for a company of their size. Granted when you do get an agent you can hardly understand them as they are not in this country. So frustrating. Who has time to be on the phone forever or not even be able to stream!!!!! read more

The support is not only useless, but takes enormous time. In the past I happened to write down their phone number, so that's how I managed to contact a person. I believe this is the only way now. Anyway, it's no good. I am trying to set up Port Forwarding. I spent 30 min on the phone with a person who at the end told me that she needed to escalate the issue and I would receive a call back within 10 min. Of course, nobody called me. Instead a couple of hours later I received a text message saying that they fixed the issue. Yes, you guessed it right! The issue was not resolved! Today I replied with N on the text and received a call. First, I had to explain the guy what port forwarding is, he mixed it with call forwarding. Then, after another 1 hour talk and him contacting a more knowledgeable (I guess) person, he came back to me and suggested me to reboot my desktop machine(?). When I asked him what does it have to do with my computer, he mumbled that there could be something wrong with it. I suggested to disconnect from Comcast modem, clear the browser cache - it seemed that I was speaking Chinese to him. I wondered if he wanted to know what operating system I am using - he does not know what this is! So his final prescription was to replace my modem with a newer one. Considering that I have received the modem a couple of months ago, I doubt that it will help. Anyway this is the current status. Unfortunately there is no real alternative to Xfinity at the moment here. read more

WiFi is unreliable and customer service depends on the person you get on the phone. Some will give a credit for their horrible service and some blame others for their horrible service. read more

I am a new customer as of about one month ago. I am already so disappointed. Terrible customer service and terrible Internet connectability. Depending on who you talk to you get a different story about everything. They disconnect you and then they don't even call you back. I asked to speak to a supervisor and they say they could put a request in but it could take up to 72 hours. I'll probably be seeing them in court since I'm already wanting to drop th his service. They will try to charge me a penalty. But they have reneged on their contract. I'm supposed to get 100 MBS. I am only getting 15. They say on their end it shows I am getting what I am suppose to get. And they can't send a technician out unless it shows otherwise. What a joke! Wish I could give zero stars. read more

Comcast does not even deserve 1 star ! It's more like -5. Had appt today between 8am -10am . I received message at 10:05 that they were sorry they missed me and they were going to reschedule . So I called at 10:06 and reached someone in cus service they said tech said I wasn't home which was a lie, I was ! tech said he would come back. 45 minutes later still no tech so I called again and after an hour on phone tech said he couldn't come back to late !!! So I had to take next available appt !! Worse customer service EVER !! read more

I have been a Comcast customer for many years and it is beyond me why I keep renewing my services with them. Comcast provides internet, tv and telephone services to your home. My husband and I have the double play package which includes cable and Internet. At one point, we had HBO, Showtime and Starz Network but we had to discontinue those channels because it was getting way too expensive; our bill was over $200 a month so we downgraded and removed the premiere channels. We got a special double package price of $90 a month which includes 140 channels and high speed internet. The rep told us she would lock us in at that price for one year; not true!!!!! Our first bill was discounted because we paid our previous bill before we downgraded our package. The following bill was $109! Wait what? What happened to the $90 rate? I called Comcast and the rep explained to me that every bill has taxes and box fees that are added to every statement; oh geez!!!! The next two bills were at the same price for $109 then the next month jumped up 10 additional more dollars making it at $119 for our bill. We received no warning that our bill was going up in price. We noticed that the trend of increasing fees kept repeating itself and jumping up in price every three months; so please be aware of that. On a couple of occasions, our tv would black out and the picture on the screen would freeze. We called Comcast and they said they would send a signal to our box; the signal would not work so we would go without tv for a night; honestly no big deal but it kind of makes me mad. Nothing wrong with our tv by the way because it is still fairly new. Comcast contacted us to see if the signal worked and we told them, it didn't work for the night. They mentioned if the box was not working then we would have to pay for a new one; I told them it was not cool that we would have to pay for their mistake. The woman seemed irritated and hung up on me. I never bothered calling her back. As far as internet goes, it's okay. No real problems with it but I would advise taking your money elsewhere. Comcast robs people of their money and increases your fees all the time without notice. My husband and I are currently looking for other options for internet and television. I really hope we find something soon before our contract is over.... read more

Had them come out today. To install home alarm. Upon arriving at my house the tech asked to use my restroom. They should of done that before arriving at my house. Than the work order was wrong. So they had to call another tech to get my parts for why they were out for. Than had to use my restroom again. Than when job isn't finished said they are going to take a hour and a half lunch. We than had to reschedule. And they won't be back for another 2 weeks. read more

We signed up with Xfinity/Comcast in 2016 or 2017 and have been with them since. We were told we signed up with a promotion where $200 would credited to our bill after 1 year. That 1 year came and went and the $200 never fell off. To date the $200 has not been paid which reflects in our bill history. Xfinity will not honor the credit their representative told us about at signing. We have his notes and break down of what was explained with our original paper work. The Manager I spoke with said we were not charged an installment fee... That is not what my concern is the issue is the $200 your agent told us would fall off of our bill! Currently I am on hold and the recording says up tp 1 hour and 12 minutes but if I hang up someone can call me back in 12 minutes; but they never do so on hold I stay. Not to mention it took 8 minutes of being jacked around on the recorded monitoring system. This is beyond frustrating! Also, I can't cancel my services unless I pay my account in full. Do not go with this company!. They hire liars and steal your money. Last point, their online customer agents are rude and disrespectful! They called my by my first name as if shouting and then proceeded to be condescending. Thankfully I screen shot the conversation with the persons name....aaaaaaaaaand they just hung up the hold I was on. Done!!! read more

In February 2022, Comcast gave me a cable box to use for basic cable. They told me the box was free. I did not connect the box, so in April they charged me $8.50 plus $2.15 in fees and taxes for NOT using the box. When I called customer service they told me I would have to send the box back in order to not be charged, for a box that was supposed to be free to use their services. In May I saw that they charged me a second time $8.50 plus $1.13 taxes and fees, even though I had sent it back on May 5th. Finally, on my June bill I saw that they reimbursed me $9.35 of the $20.28 I had been charged. This means I am still out $10.93 for NOT using a box I was told was free to use their services. $10 may not sound like a lot especially when inflation is so high, but in principle I feel cheated. I work long hours as a hospital nurse, so I don't have a lot of time to constantly call customer service to try to understand why my money was taken in this way, and I feel like they are counting on this fact. In short, I would never recommend COMCAST, and will be wary of any offer they claim is "free." read more

Once again Comcast is down. I finally called after watching the stupid prompt, "This Channel should be available shortly" for 30 minutes. The automated voice told me their techs were working on restoring service quickly! It will be back on in 3 hours. A Service Tech will unable to answer any of your questions. Thank you for choosing Comcast. Really? With the prices they charge, 3 hours to fix? No wonder more people are turning away from Comcast. Wake up Xfinity! There are many choices beside you. read more

DO NOT TRUST COMCAST. Xfinity is a lot like Microsoft Windows in the 1990s - ALWAYS CRASHING !!! TONS OF ERROR MESSAGES. You Always have to unplug the system and let it reboot - and even then wait for the spinning wheel to spool up for typically 10 minutes. This happens AT LEAST 5 TIMES A WEEK. Calling the 800 number is a waste of time. They are rude and unhelpful. One at least was honest when I asked "is this just a San Francisco system issue for Comcast?" and she replied "NO WE GET THESE COMPLAINTS FROM ACROSS THE COUNTRY". Lousy software, WAY FEWER ACTUAL HD CHANNELS THAN SATELLITE, and SLOW SPOTTY INTERNET that always needs to REBOOT - WHILE CHARGING $200/MONTH for their "premier" service. WORST SERVICE PROVIDER EVER. read more

Comcast does not care one bit about their customers. If they didn't have such a monopoly position they'd be out of business. I just wasted 45 minutes trying to get a human to speak to. My situation wasn't covered in their automated system. Miserable read more

Omg!! Comcast sucks!! I was trying to get service with Comcast, they send a guy out that doesn't speak English when I asked him for there phone number he refuse to give them to me, they then set up appointments that they never showed up nor call, then a week goes by I come home from work to find out they have sprayed painted bright orange paint on my rocks and grass to mark something, I call them up 4 times and spoke to a supervisor to tell them "do not dig my property" they acknowledge of course a week later I came home from work, I see them finish burying up a cable in my yard!! WTH.. now they won't take their shit out of my property they are just passing me along every time I call!! read more

It only gets worse...I just got a robot call from Comcast telling me I need to schedule another tech appointment. As I struggled to explain to the last rep, the issue was not taken care of and a tech would have to check the system inside my home. The rep sitting in front of a computer some place in India, told me I was wrong because his computer told him so. He did not take the time to listen to the issue at hand and what I was told by a Comcast supervisor. So again, I need to schedule a 4th tech appointment, waste my time and money, and have I have little faith the problem will be fixed. And guess what, I can't find another internet provider in Sac that offers the same speed. This is a good example of a monopoly run amok. Horrible service as noted repeatedly in surveys and no options to leave this horrible provider!!! read more

Bring back cartoon network. First of all it is super hard to get a person on the phone. Some things just can't be done online. Second of all the price is through the roof. You get a good deal when you sign up but then it more than doubles after your promo period. Worst of all is they put cartoon network in the premium channel list. I pay way to much to you guys for entertainment and then you ask me to pay more? F U read more

The Comcast customer service is the worst. Even when we received a call about how poorly we rated the service they called us and then when we asked if they could call back at a more convenient time, it never happened. We have terrible service and getting any support from a competent technician has almost never happened.It's kind of crazy that we live in Silicon Valley and we can't get decent service. There must be a better service we can get!! When pandemic is over we will begin a serious search. read more

We have been without internet for a week. They have been out twice with no resolution. They want us to reup for another year before they do any work. If this isn't blackmail I don't know what is. read more

Comcast service is so poor. I started receiving Comcast service in Feb 2018. Since then my service was not working cable tv, for 45 days in feb and April. The lack of of appointments and concern for customers is poor. I received no compensation for my complaints which were numerous. As of today no one has come out to fix my non working service. I give Comcast zero stars. Comcast needs to go out of business. Direct TV, ATT are both 100% better businesses. I will change providers on Monday but I urge potential customers to not bother with Comcast service. read more

Comcast REALLY NEEDS TO CHECK THEIR DRIVERS. Oh yea that's right there is such a thing a DRUG TESTING.....Damn driver side swiped my daughters PARKED BRAND NEW 2021 CAR think he was MAN enough to stop..... NOPE.....NOT GONNA BE A CHEAP FIX..... sad thing is COMCAST Customers bout to pay higher prices all because of 1 stupid driver .... Damn I'm glad those businesses right there got Cameras..... HELLO COMCAST CHECK YOUR DRIVERS OR WATCH THEM BETTER. Hold them accountable for stupid shit they do..... WOW read more

Pathetic. Need I say more? Increased fees for decreased service. Complaints not heard or delt with. Monopoly arrogance. read more