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    Sierra Satellite

    5.0 (20 reviews)
    Closed 9:30 am - 4:30 pm
    Updated 2 weeks ago

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    Ask the Community - Sierra Satellite

    Hello, Can you help us with the installation of a Starlink antenna?

    Thank you for contacting Sierra Satellite. Yes, we can provide installation of Starlink… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - Sierra Satellite

    We called Bret and once again he was very responsive, and we scheduled an install on a holiday weekend.

    Mentioned in 12 reviews

    Read more highlights

    Verizon

    Verizon

    (35 reviews)

    $$

    Terrible customer service and non-competitive pricing. I plan to leave them after being their…read morecustomer for 25+ years.

    I came into the Sonora store because my phone was having an intermittent issue. I explained that…read morethe problem comes and goes. The two employees working told me that unless they could replicate the issue right there in the store, they couldn't help. They suggested I go home, get my Apple charger and Apple earphones, and bring everything back to demonstrate the problem. When I asked whether they didn't believe me, the young man repeated, "If we can't replicate the issue, we can't help you." Since I pay for full insurance on the device, I expected some troubleshooting or at least guidance, but there was none. Later that afternoon, I called Verizon's customer service line and explained the situation again. I was transferred several times and had to repeat the issue with each person until I reached Verizon technical support. They identified the problem immediately and told me it would get worse, saying, "It just happens sometimes." They approved a replacement on the spot. Even with full insurance, the replacement cost $90, and when UPS delivered the device there was another $33 charge. I also learned that the insurance isn't handled by Verizon at all--it's Asurion--so you have to file a claim directly with them. I had hoped the in-store experience was an isolated situation, but after reading the reviews, it's clear it isn't. I'm sharing this so the store can improve training on how to handle intermittent device issues and better support customers who are already paying for protection. It would also help if the insurance coverage and actual costs were fully explained when people purchase their phones. If everything must be handled over the phone or online, then the store functions only as a sales location, not a service one.

    Sierra Satellite - televisionserviceproviders - Updated May 2026

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