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    AT&T Store

    2.0 (31 reviews)
    Closed 9:00 am - 6:00 pm
    Updated over 3 months ago

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    6 months ago

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    1 year ago

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    7 years ago

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    15 years ago

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    5 years ago

    This actually happened at the Walmart in Woodburn. I'm so sorry this wasn't your store. I will remove the review.

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    4 years ago

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    5 years ago

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    10 years ago

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    Ask the Community - AT&T Store

    Review Highlights - AT&T Store

    My most recent visit was the same as all of my other visits.

    Mentioned in 2 reviews

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    Verizon

    Verizon

    2.2(35 reviews)
    0.2 mi
    $$

    Terrible customer service and non-competitive pricing. I plan to leave them after being their…read morecustomer for 25+ years.

    I came into the Sonora store because my phone was having an intermittent issue. I explained that…read morethe problem comes and goes. The two employees working told me that unless they could replicate the issue right there in the store, they couldn't help. They suggested I go home, get my Apple charger and Apple earphones, and bring everything back to demonstrate the problem. When I asked whether they didn't believe me, the young man repeated, "If we can't replicate the issue, we can't help you." Since I pay for full insurance on the device, I expected some troubleshooting or at least guidance, but there was none. Later that afternoon, I called Verizon's customer service line and explained the situation again. I was transferred several times and had to repeat the issue with each person until I reached Verizon technical support. They identified the problem immediately and told me it would get worse, saying, "It just happens sometimes." They approved a replacement on the spot. Even with full insurance, the replacement cost $90, and when UPS delivered the device there was another $33 charge. I also learned that the insurance isn't handled by Verizon at all--it's Asurion--so you have to file a claim directly with them. I had hoped the in-store experience was an isolated situation, but after reading the reviews, it's clear it isn't. I'm sharing this so the store can improve training on how to handle intermittent device issues and better support customers who are already paying for protection. It would also help if the insurance coverage and actual costs were fully explained when people purchase their phones. If everything must be handled over the phone or online, then the store functions only as a sales location, not a service one.

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    T-Mobile

    T-Mobile

    3.3(11 reviews)
    0.1 mi

    I am extremely upset with how we were treated at this T-Mobile location. My grandparents and I went…read morein to switch from AT&T, and the manager's ( John ) behavior was completely unacceptable. He was openly rude, bluntly disrespectful, and actually raised his voice at all of us. Instead of helping us through the process, he kept telling us we couldn't switch, offering no clear explanation and showing zero patience. It was especially upsetting to see him speak to my grandparents that way. To make matters worse, when we came back the next morning to fix the mistake he caused during the switch, he was still rude and dismissive instead of taking accountability and resolving the issue professionally. Switching phone service can already be stressful. Being yelled at and disrespected on top of it is not okay. Customer service -- especially from a manager -- should involve patience, clear communication, and basic respect. This experience was the complete opposite. I hope this location seriously reevaluates how customers are treated.

    This business if a full scam! I went in the store to look…read moreat their internet and cell phone offer. How they scam people is they tell people to take the router home and verify the signal is operable. Many locations by T mobile are poor or no signal at all. So I did the free trial and returned the router to the state as agreed if the signal wasn't comparable to Verizon. So they misrepresented to me the program and then instead of a full zero bill the let the bill go to T-Mobile as if I signed up for a complete system including phone service which is what the trial is about. They're staff told me there no obligation and there will no bill and no charge for the trial. I did this same trial 2 years ago to tried to do business with our local T mobile and it failed signal then as well but it didn't have the scam tried on me then. This time their staff lied to my face and then when I talked with the manager those employees had been terminated and she would have to make me come into the store to nullify the bill. Now mind you when I returned the router from the trial period which I used 8"7 days of the free 15 day trial and did exactly as the staff informed me to do. To my surprise even though I have a paid in full trial with no balance on their own letterhead the manager denied any responsibility. she refused to credit the bill from T mobile. This is a real live scam from our Sonora area which you would think T moble wouldn't want public reports like this to get out in this small community. Not So! They don't even care, zero integrity, DONT DO BUSINESS THERE!! You will be disappointed and dissatisfied. I'm a true loyal Verizon customer but gave them an opportunity to earn my business and the free iPhone 16/ free iPad, / free watch is a total scam, don't fall for it!!! I'm sure with my experience with them turned out so dishonest that the word will get out and they will fail soon anyway. You can tell when you're in the store things are not kosher, you can feel the bad vibes. I can't even believe that a business with this open front retail store would even consider scamming as a legit store. Poeple are wise these days of all the scams out there but you would mostly see them on line or on your phone. Not anymore!! They have come to a new level, very sad, Sonora is a great community and you would just expect more out of them than a total fraud. I rated them a 1 out of 5 on the Yelp site only because a ZERO isn't a choice. Bad place!!!!

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    Re-Phone

    Re-Phone

    2.3(19 reviews)
    1.9 mi
    $$

    Quickly identified problem with phone and fixed it promptly. He used to be in downtown Seattle,…read morebut is now next to GameStop

    DO NOT COME HERE!!!!! if only could give this place negative stars…read more They replaced the phone screen on an iPhone 7+ and the phone was still under warranty when it started ghost typing and opening apps on its own. After a lot of research this ONLY happens after A bad screen repair which was done by them. I took the phone in at 2 pm today because Nick told me I needed to have it in before 3 pm. I get there at 2:15 and he's closed for lunch until almost 3 PM. I bring the phone in and he was very rude initially but I let it go. Came back for my phone 45 mins later only to see that The same scratch was still on the screen that was there before the "replacement". I came back inside to ask him if the screen was replaced and he assured me that it was, even after I pointed out the scratch still being there and knowing for A fact he didn't touch it. He says he put A "used screen" on it that was better than the old one. This is after waiting for A new screen to ship to them. So I asked to see the old screen and he shows A screen that was clearly not mine. (I know by the scratch) after everything admits that he didn't replace the screen because the phone wasn't acting up while it was in there. He slapped on A tempered glass screen protector and said if the phone still messes up he will ACTUALLY replace the screen. What A lousy business to lie about having the screen replaced while he sat there and didn't do A single thing. I'm disgusted I will NOT be bringing it back after reading all of these reviews and this whole situation is inexcusable.

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    AT&T Store - mobilephones - Updated May 2026

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