LIARS! Sold us an "UpGrade plan" then was told we had to pay off the phone to upgrade? Why take our money for an upgrade plan? Then lie when we need a bigger phone forcing us to pay off the smaller one that was promised as upgradable? LIARS! read more

The fact that you took phone changes out of the store level and make customers call the 800 number is a joke. Add to that the reason I have to call and make changes is because your so called phone experts are damn liars is irritating to say the least. I see now why go phones are on the rise. read more

Many thanks to Kai and Kayla for the expert help in setting up my service. Their kindness, help means so much to me. They know exactly what to do and made my day. I had to change fro Verizon to AT&T and Kai got my service ready to go. Thank you Kai and Kayla. ( BTW, I'm the old gal who gave you a hug when I was at the store with my daughter) Judy read more

I went in here two days ago to get a screensaver and a case for my new iPhone that I had to get through insurance I don't like using my phone without either one of these are too expensive so I go here to get these things and the guy that helped me didn't seem very eager to help me. He first told me didn't sure if they even had any phone cases for me and then took me to a drawer and I had about maybe seven or eight to choose from and then said he didn't have any and so I saw some sitting on the rack and I said well what about these and he said well those are privacy screensavers and I said OK what does that mean and he said that when you look at the phone from the side it'll be blacked out but if you're looking at it straight on, you can see the screen and I think that's great then people aren't peeping into what I'm doing on my phone so I opted for one I needed one of so I got this one and I'll have to say I'm glad I did talk him into giving me the screensaver because I love sitting next to me see what I'm doing on my phone. I think it's great. Everybody should have one. I'm just a little stumped on why this guy didn't sell me. One of things are so get it together over kids because these things are great. You should be promoting these to people they'd love them. read more

Useless store, rude staff, and not a real AT&T store. Can't help with anything and even if they could, they refuse to. Poorly ran company, just a scam. read more

AT&T Sonora Deceptive Business Practices 133 Old Wards Ferry Rd Ste C, Sonora, CA 95370 The salesmen at this store are deceptive and lied to us. We were told by Matt R that if we bought a Samsung Galaxy 24, we would get a watch and a tablet for free. We would only need to pay the activation fees and taxes one time. We were told a number for each device would be reflected on the bill to charge the activation fee, and then would be immediately removed. We asked repeatedly if there were any monthly payments or contracts involved and Matt R repeatedly told us no.  A couple of months later and we're being charged monthly for a plan on a tablet that we never use and that we were told we didn't need and wouldn't be charged for. In total, this plan will cost us over $1200 TWELVE HUNDRED DOLLARS ($35/month over 3 years) for a Galaxy Tab A9 that retails for less than $200.  I doubt they could provide any documents of us agreeing to this huge amount, and if we did, that signature was also obtained deceptively. After being told there would be no charges over and over again. The store now says there is nothing they can do.  We are also being charged for all kinds of protection plans and programs we specifically declined, and being charged for every other penny we possibly could be. I see other reviews reporting the same, clearly this is a common practice here.   This was all on my wife's plan. I switched to Verizon years ago for good reason. She will be doing the same as soon as possible. To be blatantly lied to by AT&T and Matt R at the tune of one thousand two hundred dollars $1200 doesn't feel good. Never again. Avoid this store and that salesman.  We will continue filing complaints and negative reviews to highlight this stores deceptive business practices everywhere we can, including by Notice of Dispute through the AT&T legal department and, if necessary, by filing an individual legal claim. We can begrudgingly tolerate and fix in time most of the additional charges we were lied to about. The $35/month for 3 years for a tablet that was advertised as free except for one time taxes and activation fee, a total of $1,260 is absurd and theft. read more

While the folks in the store were fine, AT&T sucks SOOO MUCH. I knew from past experience I should have stayed far far away from AT&T. I got an LTE modem from them since I was having trouble getting internet at home. Within a few weeks, I'm the device was not working correctly, and not hooked up. I was using another device. Spent many hours troubleshooting this. Hours on hold, transfered from person to person. And now, a device that was connected to nothing apparently used over 200gb of data and I'm looking at $200 in overage charges on a device that doesn't work. They did sent a replacement, but now that device won't connect. Been on hold for my second person now for just over an hour. AT&T is the WORST. STAY AWAY. read more

I've been a customer of AT&T for several years now. My most recent visit was the same as all of my other visits. EXCELLENT!! The staff have always been courteous and helpful. read more

Not only does my device work great, but the customer service was excellent. The store manager helped me and answered all the questions that I had. He was absolutely the best part of my experience! I didn't feel rushed and he made sure that I had absolutely everything that I needed. They are extremely busy and short staffed, but this gentlemen went above and beyond to meet my needs. AT&T has always been the best service provider, and with employees like him, I will continue to be a loyal customer. Thank you for all of your hard work! read more

My most recent visit I had a tech problem with my mobile. Wow talk about customer service two reps took hours to assist me and get me back up and running. They use to have long lines, big improvement and I cant believe I'm the first to review this store. Hats of to the staff. You made me Smile read more

I've been an AT&T customer for 30 years and am no longer a customer. I have had good service in the past and had always received excellent service at the AT&T store in Sonora. However, I walked into that store on February 3, 2018 intending to upgrade my phone. The young girl in there had no interest in helping me. I told her that her sales skills were lacking and I would go somewhere else and she told me "go ahead" in front of the other employees; there were no customers in the store. I walked out and signed up with another service. I was told by others later that AT&T is planning on closing that store and laying off the employees which explains the poor customer service. Next, AT&T sent me an email today trying to use "autopay" for my bill although my service was disconnected on February 3rd. They disabled my online account immediately on Feb 3rd which means I cannot even see my prior statements. I called today and was told by the employee that they can charge me through March 28th even though my service through them stopped on February 3rd. I let him know that they can't do that but they said it was AT&T policy. I told him that AT&T policy does not supercede business law. They are going to mail me my final billing statement and I will update what transpires. AT&T has turned into a company with poor customer service and shady business practices. read more

Eh, just your average Att store. Nothing special. I found the gal at the front a bit condescending, as in barking at me to make a payment on the automated machine. On that note it's a good place to make a payment. Nothing more.... read more

This actually happened at the Walmart in Woodburn. I'm so sorry this wasn't your store. I will remove the review.

I only have this one star otherwise I couldn't leave my review. At&t in a nutshell is a company that has basically and ever so sly fooled the general public. At&t are truly criminal. I have been trying since April to have them honor an at&t defective phone, that came with a two year warranty that I purchased 4/2021 that stopped working 7 weeks after I bought the phone. 50+ hrs on the phone with at&t representatives, days weeks and months of being lied to over and over. Connected to the wrong dept. Hung up on countless times told to come to this at&t store, I did, couldn't help me! Lied to again. And again, repeated stories. I was even told that I had to purchase this phone over again give AT&T my credit card number then to mail the defective phone to them and if they found it was indeed defective they would credit back my debit card and then send me a new phone but if they found that it I was at fault they would keep the money that cost of the phone and I would get no replacement phone so I would be out hundreds and hundreds of dollars being charged double for a phone that I didn't have I have been directed to so many different people and numbers only to find nothing!no resolution! Now 8+ mths later I have a phone that i cannot use. I am out hundreds of dollars. Better Business bureau has many hundreds thousands of complaints against AT&T I fall in there somewhere shame on AT&T shame on you! It's the principal! read more

I went to the AT&T store and was promised my bill would only go up $35 if I bought the phone, don't do it! My bill went up $66. Then when you call and ask them to make it right you spend 2 hours on the phone only to get no help. Oh they can take off one of the insurances I never asked for for $11 but that's it. I am ashamed to admit they have pulled this on me every other year when I buy phones from them for over 13 years. I think that it may finally be time to switch to Verizon as others have told me I should. Including an AT&T employee, he said as a friend, I suggest switching phone companies. He even knew that I was being burned. read more

AT&T is holding me hostage at every turn. It is going to cost me money to divorce myself from AT&T, and I am going to pay it! After 15+ years of having my AT&T wireless account, I am endured many costly problems. 1) I signed up to bundle, home phone, wireless phones, mobile hot spot and DirectTV services and was promised a bundled price. After 6 months of struggling and arguing, it became clear that my "residential" home services couldn't be bundled with my "commercial" wireless services. My bills went up drastically from what I was promised at time of sign up. I'm screwed. 2) I added T1 internet service. I endured extended, repeated outages every month. My costly internet bills were not adjusted unless I spent hours on the phone each month, reminding them of the outage dates and demanding credits on my bills. Two month ago, I finally divorced myself from AT&T internet and went happliy to Utility Telephone. My monthly bill is 1/2 what it was and I've had zero outages. 3) Because my AT&T iPhone had a hopelessly dead battery, I went to the AT&T store in Sonora and paid cash for a new iPhone, which I own out right because I paid for it, correct? Wrong. I found out yesterday, when I went to Verizon to move my wireless service from AT&T to Verizon, that AT&T has my phone locked!!! The list of current excuses are so infuriating, it is difficult to even type the description here. If I had financed the purchase, and THEN paid it off in 30 days, there would be no lock on the phone. If I had purchased the phone on the internet - not in the AT&T store - there would be no lock and no question of who owned the phone. I could now attempt to sell the practically new phone back to the AT&T store for a pittance and buy a replacement from Verizon. In short, AT&T is holding me hostage and I've had it. Every excuse for not providing me service is a bait-and-switch and a dirty trick. No matter what I do, I don't get the services I am originally promised. AT&T is armed with an endless pile of excuses for not providing service. Here's what I am going to do... I am going to smash all of my AT&T devices with a hammer. I am going down to the Verizon store and purchase all new equipment. AT&T: you're fired! read more

Are these people criminals? I went in to buy an IPhone 12 and they said here it is. I paid for everything and left with an IPhone 12 MINI. I didn't know the difference until I got home and opened the box. I bet they were out of 12's so they sold me what they had and never said a word that it was not the phone I asked for. Now I have to go back and get my money back. read more

Make sure you're not a minute late as I was pushed out the door trying to come in and told they were closed on a Sunday at 5 :01 Remember the olden days when people wanted your business and excellent customer service was the standard.This alone was enough to bring people back in the door as repeat customers. I however was there simply to buy a phone case as AT&T's cellular service is somewhat compromised in this area If a company doesn't want my service I'll be sure someone hears about it Male associate Today's date Sunday, July 28, 2019 read more

DO NOT BELIEVE ANYTHING A SALES PERSON TELLS YOU IN THIS STORE! This is my experience: My Otter Box iPhone cover and belt clip broke after about 2 years of use. I priced Otter Boxes at Walmart and other stores, but returned to the AT&T store and bought their overpriced $50.00 Otter Box because the salesman said if it broke again, keep the receipt and bring it in and AT&T will replace it on the spot...IN THE STORE! When it broke again I returned to the store, and, you guessed it..."I'm sorry, that warranty is only through the manufacturer..." Ever feel like a schmuck for falling for some line like that? Then you know how I feel about AT&T now... And they refused to budge... read more

The reviews of rudeness and lie's are totally accurate. We went in to replace my wife's phone and got the rudest CSR ever. He would only accept cash or credit card because he did not want to go up to the cash register to make the payment. We left and things only got worse. I called for the store manager Belen Nuno and was told I could not talk to her and would have to talk to someone else. Then I asked for the name and number to her boss and was put on hold while they got me the number. Low and behold Belen got on the phone. Funny how quickly her "meeting" ended when I asked for her bosses name. Then I called the boss and told him my story but I was told that they reviewed the video footage and my story did not match up. Did you know we were all being recorded? I strongly recommend looking at Verizon and if you have to use ATT make sure you avoid this store full of liars. read more

I go in to the store there is one customer and one persons helping that customer. There is a second person who greets people and answers the phone otherwise he just stands around, maybe a manager? I have 2 new iphones I purchased on the Black Friday sale expecting AT&T to finish the tower where I live for 1.5 years. Slow work on the tower as the federal government paid for it. I wanted to get service for these two phones to replace my landlines that constantly go out for days at a time. I wait about 15 - 20 minutes and a lady comes in from a back room to help me. We start the process and I select the cheapest package that is not prepaid. Lowest data no frills, these will just sit on the desk connected to my in house and workshop through Xlink and my twelve cordless phones that are placed around my 14,000 square feet of buildings. She gets all finished and has me sign on her iPad and all that is visible is the signature line. When I get home (50Miles) I get an email that shows my actual bill. There are 2 charges on each phone that are $8.99 for protection, and $3.00 for support. This adds 24% to my bill. These were never discussed, I have no idea what they are for exactly, nor did I request them. I noticed an email address for the representative on the bill so I send an email asking her to remove these charges, no reply was received after 3 days. I call the 800 number and the representative tells me that until my bill actually comes out they can't see it and I need to wait. The next day I call back to the store and the person who answers the phone tells me that the lady I worked with is off today and those are just standard charges. What do I care about the staff schedule. He seems to be getting an attitude when I tell him I did ask for or want those services on my bill. Further he says he can't see the charges I am talking about and wants me to come to the store (50mile). Why not I just email it to him. Bottom line this is a company that tries to scam people on the bill and doesn't want to fix it or make it difficult so you will give up. After all if you can scam a million people for $24.00 each you can pay a lot a agents salaries and commissions. Watch them and don't give up on these crooks. read more

I recently went to the Sonora store and was taken care of by Andrew, who went over and beyond to help me with an IPAD purchase . Very professional and really knows his stuff, not to mention how friendly he is. Thank you Andrew. I wish all ATT employees were as efficient as you are. :) I never felt rushed even though the store was very busy. read more

I changed my programing because they told me my bill would be $111.00 a month for 12 months. Two months later they tell me my promotions I had would not be carried over for the 12 months so now my bill is going up to $168.00 a month. I had it changed because I could not afford it. They lie to get you to commit to another 2 years then raise the price. If I cancel I will be charged a fee for each month left on the contract 22 months. I will never deal with Att again Go to Dish or just use Nex Flix. read more

Bought a $650.00 phone and they lost all of my contacts, pictures. Worst in customer service ever. They're too robotic and cannot problem solve very well until you get to a manger. The equipment is fine, it's the callas style of service. ""One of a Customer's main concerns are to NOT lose their pictures or contacts when buying a new phone, replacing the same brand and style phone that you bought from them 2 years ago!"" read more

DO NOT RECOMMEND THIS STORE OR AT&T!! Would give 0 stars if that was an option. The staff in this Sonora, CA store (including the manager) should all be trained how to work with customers and do their job correctly. They are rude, disrespectful and incompetent. We purchased a data device, didn't have enough service at our house to work, so returned it 6 days later at the same store. They charged us a $55 restocking fee, which is AGAINST their 14-day policy and refused to discuss it further. NOT ONLY THIS...but never canceled the service for us after we returned the device, nor told us to do so ourselves by contacting the Customer Loyalty team . Rec'd a monthly bill for $112 and have spent 3 weeks and multiple hours on the phone trying to get this resolved. I worked for both ATT & VZW and NEVER saw anything like this in my 12-years there. UNREAL. Finally called Corporate Complaint Line and had successful resolution. 210-821-4105 read more

We had an awesome experience with gabe, he was so much help! My husband old phone was broken and we thought we would lose all his photos. Gabe went above and beyond! read more

Do not get Direct TV!! its at least a week out and The contracted install technicians dont show up and reschedule another week out, fortunately I did not wait around to see if they would show the second time!!! Call Dish!! (I did have a great experience with the store staff but unfortunately the follow though was terrible! read more

I could have paid less for my IPad on Amazon, but I bought it here thinking I would get help if I had a problem. Two weeks after I bought my IPad I found out the camera had a problem and took it to the store to get it replaced -- only to be told they only sell them, they don't service them and I would have to drive down to the Apple store in Modesto! I wish I would have known they charge full price and give no service -- will not do business with them again. read more

The manager Belen Nuño is very rude. I went in to trade in my iPhone and she said that it isn't in good enough condition. I asked her to show me the scratches and she could not even find them. She was very rude. I asked her to show me the contract and it said that the phone has to be in "good physical condition" and when I called the costumer service they said that they should trade the phone if the screen is in good condition which it is. Every time I go to this store I leave mad. This manager should not be working with people at all. She was VERY rude. Once again her name was Belen Nuño. read more

When in for help with a SIM card. Rude young woman activated the SIM card but didn't resolve the issue and gave very little direction. I pay her salary. Can't wait for T-Mobile to open! read more

I recently tried to upgrade to AT&T U-verse in Bear Valley. AT&T set up and missed three different appointments for installation, both at my residence and at a neighbor's residence. In each case, there was no phone call or warning that they would not be coming. In each case, we had to wait between 4 and 8 hours, only to have AT&T fail to show up. This isn't bad service. This is miserable service. After numerous dropped calls with AT&T's call center in India, and after holding for well over an hour today, I have given up. read more