They gave us a reasonable quote to fix the laptop and then ordered parts. They made their best…read moreattempt to fix it but found that there was actually more wrong with it than we originally expected. Since they had given me a fair expectation I wasn't surprised and now I know that I'll be shopping for a new one. They had the laptop in their possession for a prudent amount of time and even though they spent a good bit of time working on it, I wasn't charged for it. I appreciated their willingness to give it their best shot and the professionalism with which they handled my questions and concerns.

Great price and easy fast fix. Had an issue after the screen was fixed but the owner said bring it…read moreback and he will redo it for free.

Quickly identified problem with phone and fixed it promptly. He used to be in downtown Seattle,…read morebut is now next to GameStop

DO NOT COME HERE!!!!! if only could give this place negative stars…read more They replaced the phone screen on an iPhone 7+ and the phone was still under warranty when it started ghost typing and opening apps on its own. After a lot of research this ONLY happens after A bad screen repair which was done by them. I took the phone in at 2 pm today because Nick told me I needed to have it in before 3 pm. I get there at 2:15 and he's closed for lunch until almost 3 PM. I bring the phone in and he was very rude initially but I let it go. Came back for my phone 45 mins later only to see that The same scratch was still on the screen that was there before the "replacement". I came back inside to ask him if the screen was replaced and he assured me that it was, even after I pointed out the scratch still being there and knowing for A fact he didn't touch it. He says he put A "used screen" on it that was better than the old one. This is after waiting for A new screen to ship to them. So I asked to see the old screen and he shows A screen that was clearly not mine. (I know by the scratch) after everything admits that he didn't replace the screen because the phone wasn't acting up while it was in there. He slapped on A tempered glass screen protector and said if the phone still messes up he will ACTUALLY replace the screen. What A lousy business to lie about having the screen replaced while he sat there and didn't do A single thing. I'm disgusted I will NOT be bringing it back after reading all of these reviews and this whole situation is inexcusable.

We ran in for an Amazon return and were greeted by Cameron. What a joy he was. He smiled and helped…read moreus. Very courteous and professional! He'll be manager someday. Refreshing to see a young man with such pleasant personality. Keep this guy if you can.

Definitely a great location to shop everybody's friendly. The store is well laid out and I can find…read morethings that I'm looking for.

Terrible customer service and non-competitive pricing. I plan to leave them after being their…read morecustomer for 25+ years.

I came into the Sonora store because my phone was having an intermittent issue. I explained that…read morethe problem comes and goes. The two employees working told me that unless they could replicate the issue right there in the store, they couldn't help. They suggested I go home, get my Apple charger and Apple earphones, and bring everything back to demonstrate the problem. When I asked whether they didn't believe me, the young man repeated, "If we can't replicate the issue, we can't help you." Since I pay for full insurance on the device, I expected some troubleshooting or at least guidance, but there was none. Later that afternoon, I called Verizon's customer service line and explained the situation again. I was transferred several times and had to repeat the issue with each person until I reached Verizon technical support. They identified the problem immediately and told me it would get worse, saying, "It just happens sometimes." They approved a replacement on the spot. Even with full insurance, the replacement cost $90, and when UPS delivered the device there was another $33 charge. I also learned that the insurance isn't handled by Verizon at all--it's Asurion--so you have to file a claim directly with them. I had hoped the in-store experience was an isolated situation, but after reading the reviews, it's clear it isn't. I'm sharing this so the store can improve training on how to handle intermittent device issues and better support customers who are already paying for protection. It would also help if the insurance coverage and actual costs were fully explained when people purchase their phones. If everything must be handled over the phone or online, then the store functions only as a sales location, not a service one.

Steve with SIERRA NETWORK SERVICES offers a great mobile repair service for all your…read morecomputers needs. He has bailed me out many times from crashed hard-drives to lost files. I love the fact that he is "mobile" and comes to you as this saves me time and frustration. Steve will come out sun, rain or snow as he is serious about his customer service. John Fenger' FENGER PAINTING

From the owner: Providing to your door service, Sierra Network Services caters directly to small businesses with up…read moreto 15 users & home users. Taking a personal approach has been the key to maintaining client relationships for more than 16 years. Sierra Network Services is ready to help you keep your computer systems performing at their top level. We offer extremely quick response times for all of your computer and network consulting needs.

Bob Greene of Greene Computer in Sutter Creek, CA gets 5 stars from me because: 1) He did an…read moreexcellent job fixing and updating my 2017 15-inch MacBook Pro; 2) He answered the phone on a Sunday, on a holiday weekend no less (President's Day weekend in February) and took the time to talk with me about the issue with my computer, and, 3) He is professional, communicative, and really knows his stuff. I had damaged the display on my MacBook Pro so badly that I was not able to use it. I was able to drop off my computer to him on Sunday, the same day I called. Bob ordered and installed a new retina display and got it working great. Since my laptop was over 3 years old, I decided to have him put in a new battery as well. He did a flawless job. My 2017 MacBook Pro has new life breathed into it now.

This computer guy is amazing. I have had my computer 12 years, I just could not afford to buy a new…read moreone right now. Monday I was getting a dns server error. I can usually walk myself through this type of craziness but I could not get it back online. I called this company to see if he could look at it and price what it would cost to get this problem solved. I need a computer for my business and I was dead in the water. This company was amazing, not only was I working with a old operating system windows 7, I have security on it and he found some malware and spyware and a Trojan. I pay yearly to have a secure system and it still got through my firewall because my system was not being supported by Microsoft any longer. This guy was great, he put a new hard drive, new operating system. Took out all the garbage that accumulated in it, and I had it back the next day. He's awesome, very fast and explains everything before hand. If you need computer work, or diagnoses, or upgrade he's the guy. He's not very far and does it from his home. He also can check yours remotely if needed.

We had a phone screen fixed on my wife's phone here. Everything seemed fine until the employee…read moreprinted out a 3foot long piece of paper and had my wife sign it at the bottom with no explanation of what it was. Ok who has the time to read all that on the spot. 1hr and a half later she goes back by herself to pick up her phone and when she does I get an automated text about signing up for a $25 a month plan called Hometech Protection. That part I didn't like due to ME being the main Acc. Holder. I had to go through the process of canceling something that I never agreed to. Besides that the phone is fine.

I came in with a screen that was repaired from another shop for an iPhone 15... the screen that I…read morehad on was making my phone turn on and off when it was charging and it would not hold a charge... I went to ATT and I had insurance on my phone so they sent me here... they fixed my cracked screen and put the actual iPhone screen on my phone not an off market, and my phone is 100% back to normal like its brand new. I almost thought I was going to have to buy a new phone because of the issues I was having, but no.. this place saved me. Thank you!

In one simple house call, Charles simultaneously restored my iPhone 14, iMac and Generac 1600…read morestandby generator to full service for a modest fee. Sure helped me out of a jam!

I was in Mi Wuk Village for the weekend. My kids had the Monday off but I didn't, so I intended to…read morework remotely. But in my rush to pack, I forgotten to pack my laptop charger! I would have been able to work 2 to 3 hours max (on the laptop battery life) for the entire weekend. I did a search and found Charles just up 108 in Long Barn. I called Charles and, while he does have some used laptop chargers for sale, he didn't have one that worked for mine. But he did walk me through what would work for my laptop which allowed me to pick up a charger at a store in Sonora. Charles was very patient with me, answering my questions and alleviating my concerns with using a different charger.

I am extremely upset with how we were treated at this T-Mobile location. My grandparents and I went…read morein to switch from AT&T, and the manager's ( John ) behavior was completely unacceptable. He was openly rude, bluntly disrespectful, and actually raised his voice at all of us. Instead of helping us through the process, he kept telling us we couldn't switch, offering no clear explanation and showing zero patience. It was especially upsetting to see him speak to my grandparents that way. To make matters worse, when we came back the next morning to fix the mistake he caused during the switch, he was still rude and dismissive instead of taking accountability and resolving the issue professionally. Switching phone service can already be stressful. Being yelled at and disrespected on top of it is not okay. Customer service -- especially from a manager -- should involve patience, clear communication, and basic respect. This experience was the complete opposite. I hope this location seriously reevaluates how customers are treated.

This business if a full scam! I went in the store to look…read moreat their internet and cell phone offer. How they scam people is they tell people to take the router home and verify the signal is operable. Many locations by T mobile are poor or no signal at all. So I did the free trial and returned the router to the state as agreed if the signal wasn't comparable to Verizon. So they misrepresented to me the program and then instead of a full zero bill the let the bill go to T-Mobile as if I signed up for a complete system including phone service which is what the trial is about. They're staff told me there no obligation and there will no bill and no charge for the trial. I did this same trial 2 years ago to tried to do business with our local T mobile and it failed signal then as well but it didn't have the scam tried on me then. This time their staff lied to my face and then when I talked with the manager those employees had been terminated and she would have to make me come into the store to nullify the bill. Now mind you when I returned the router from the trial period which I used 8"7 days of the free 15 day trial and did exactly as the staff informed me to do. To my surprise even though I have a paid in full trial with no balance on their own letterhead the manager denied any responsibility. she refused to credit the bill from T mobile. This is a real live scam from our Sonora area which you would think T moble wouldn't want public reports like this to get out in this small community. Not So! They don't even care, zero integrity, DONT DO BUSINESS THERE!! You will be disappointed and dissatisfied. I'm a true loyal Verizon customer but gave them an opportunity to earn my business and the free iPhone 16/ free iPad, / free watch is a total scam, don't fall for it!!! I'm sure with my experience with them turned out so dishonest that the word will get out and they will fail soon anyway. You can tell when you're in the store things are not kosher, you can feel the bad vibes. I can't even believe that a business with this open front retail store would even consider scamming as a legit store. Poeple are wise these days of all the scams out there but you would mostly see them on line or on your phone. Not anymore!! They have come to a new level, very sad, Sonora is a great community and you would just expect more out of them than a total fraud. I rated them a 1 out of 5 on the Yelp site only because a ZERO isn't a choice. Bad place!!!!