DO NOT TRUST THIS BUSINESS OWNER.
If I could give it a zero, I would. The owner was extremely rude and profane with me, basically did nothing to fix my laptop, and still charged me $60 for bringing it in.
My laptop was emitting a 4-beed code error - an indication of a memory issue. I brought it in to be diagnosed, stating I had it covered under a Personal Articles policy and that I would submit it to the insurance company. I brought in the laptop and a spare charger as he requested me to do. Ralph, the owner, charged my laptop and said he wasn't able to get it to duplicate the sound and immediately brushed it off as my charger as the problem because it was after market. I told him I use the OEM charger for it at home. He said he would leave it on the charger and see what would happen. I called him later and he said it was not making any beeping noise.
Next morning I picked up the laptop and he handed me an invoice for $60 stating it was a bad charger. Very calmly, I told him I didn't agree with being charged $60 for simply charging my laptop. He became hostile and irate, grabbing the laptop off the counter over his head and told me in a profane manner that I wasn't going to get my laptop until I paid him. I explained that I was planning on paying, but I wanted him to know that I disagreed with it. As I handed him my business debit card, he told me no way, that I had to pay cash as he proceeded to yell at me, intimidating me with profane language.
As I returned with the cash he continued to be hostile and aggressive, picking an argument with me. Even worst, he accused me of lying to him and asking him to lie for me, and committing insurance fraud! I was appauled to say the least. I turned on the laptop to check it, but immediately left because I was so shaken up.
When I got home it was still making the same beeping noise. I called back to let him know and he still continued on his rants, saying he had me on tape and video.
Come to find out, he did the same exact thing to a friend of mine.
I believe he is fraudulent in his practices. At the very least incompetent and thinking he can pull a fast one over on his customers. read more