They gave us a reasonable quote to fix the laptop and then ordered parts. They made their best…read moreattempt to fix it but found that there was actually more wrong with it than we originally expected. Since they had given me a fair expectation I wasn't surprised and now I know that I'll be shopping for a new one. They had the laptop in their possession for a prudent amount of time and even though they spent a good bit of time working on it, I wasn't charged for it. I appreciated their willingness to give it their best shot and the professionalism with which they handled my questions and concerns.

Great price and easy fast fix. Had an issue after the screen was fixed but the owner said bring it…read moreback and he will redo it for free.

Knowledgeable person at the business helped me and fixed the phonograph player. Name started with a…read more"T".

fantastic customer service, very friendly and very knowledgeable. helped me immensely with my…read moreGameboy

Overall, I had a pretty good experience with RepairALL. My computer went to sleep one day and then…read morenever woke back up. Being short on time, and patience, to figure it out myself I decided to reach out and RepairALL was quick to offer their services. The good - They offered a free diagnostic and there was no wait time for me to bring in my PC. They had friendly and helpful staff. Their building was easy to locate and their fees were reasonable. Areas for improvement - It took a while for them to properly diagnose and repair my PC. Thankfully, I was not in a rush as I was traveling for work and had a backup PC to meet my needs. If one was in a hurry to get their PC back due to having no other options, I could see where a customer might get upset or impatient. I, personally, am not knocking them down on my review for this as it was not an urgent matter for me and I told them so. It's possible the lengthier timeline for me was due to the fact that I told them it was no rush. I would rather them take their time and do it right than a shoddy rush job. Overall, they did a solid job repairing my PC (typing my review from it right now) and really the only thing I'd suggest for improvement is maybe more proactive communication with the customer. I had to call in for status updates until the PC was fixed and ready for pickup at which point they sent me a text to let me know. I think a few more texts just letting the customer what's going on would likely improve the overall customer experience. I would bring my device(s) back to RepairALL since they repaired my PC and were friendly. If they improve on those little things it could easily be a 5-star experience.

I have come here a few times and it's been fine. My daughter and I bought new phones at AT&T. They…read moredidn't have screen protectors so we decided to go next door to buy some and have them put on our phones. The worker seemed nice and worked quickly. BUT what he was watching on the tv was inappropriate for a place of business. I did not catch the first line of the show that was on the TV but the next line (that was repeated several times) was, "I'm gonna eat your a**." Luckily the daughter that was with me is an adult, but that really doesn't matter. I am in a place of business that is not catering to strip joint clients. I am in a business that is catering to people of all ages. It was highly inappropriate to be hearing this on the TV that was accessible to everybody in the store. I will say that when I looked at the TV, everybody was fully clothed, but that is still inexcusable for the type of language that was being said on this particular TV program. I will not be back because I do not want to hear that. What you do in the privacy of your own home is your business but not in a place of business. I will be letting all of my families and friends know not to go there. I am just glad that my younger daughter was not with me. oh, and by the way, the employee apologized for what was on the TV. As if that made it OK.

We had a phone screen fixed on my wife's phone here. Everything seemed fine until the employee…read moreprinted out a 3foot long piece of paper and had my wife sign it at the bottom with no explanation of what it was. Ok who has the time to read all that on the spot. 1hr and a half later she goes back by herself to pick up her phone and when she does I get an automated text about signing up for a $25 a month plan called Hometech Protection. That part I didn't like due to ME being the main Acc. Holder. I had to go through the process of canceling something that I never agreed to. Besides that the phone is fine.

I came in with a screen that was repaired from another shop for an iPhone 15... the screen that I…read morehad on was making my phone turn on and off when it was charging and it would not hold a charge... I went to ATT and I had insurance on my phone so they sent me here... they fixed my cracked screen and put the actual iPhone screen on my phone not an off market, and my phone is 100% back to normal like its brand new. I almost thought I was going to have to buy a new phone because of the issues I was having, but no.. this place saved me. Thank you!

Fixed my phone screen in 15 minutes for a reasonable price. Quality work, too. Would use againread more

He wasn't able to remove a virus that had gotten into my mom's phone. Probably would have been…read morefine, replacing a broken screen or battery, but that wasn't my problem. Recommended we get a new phone with a new number.

The customer service is exceptional, and go above and beyond to fix my phone quickly. The prices…read morewere incredibly reasonable too. I'm impressed with their professionalism and efficiency. If you're looking for top-notch phone repair with great service and swift turnaround, this is definitely the place to go!

Super helpful and honest! Didn't have the manufacturer's component I needed in stock, gave me the…read morepros and cons of the after-market component. I was wary of using an after-market component, so he actually looked up the cost of an Apple-direct repair. It will be slightly more expensive, but I won't have to wait. Much appreciated!

This guy is amazing, super humble, fixed my son's PlayStation for the second time on the house…read morethey're not trying, and he did an amazing job!!

I was quoted a very fair price to replace the glass on my kid's iPad. They were very friendly and…read moreprompt with the repair. My kids are beyond thrilled to have their iPad back in full working order. Can't thank you enough!

If I could give this place negative zero stars, I absolutely would. This has been the most…read morefrustrating and disappointing experience I've ever had with a repair shop. Two weeks ago, I paid to have my phone screen fixed here. The SAME DAY I left their shop, my screen started blacking out. I immediately called and reported the issue, and the guy told me to record it if it happened again and bring the phone back in so they could fix it. When I went back, they told me they didn't have the screen in stock and that they would "call me" once they got it. Days went by, my phone kept getting worse, and every time I tried to follow up it was one excuse after another. I was told to come back multiple times, only to find the shop CLOSED during business hours with no answer on the phone. When I finally did get ahold of the owner, instead of helping, he was rude, dismissive, and even hung up on me. I asked for a refund since they clearly couldn't fix the issue, but was told they "don't do refunds." I asked where is their posted sign that says no refund , since every legitimate business is supposed to display it, and was told they "don't need to have one." Basically, they take your money, do a poor job, and leave you stuck. They kept pushing me off, telling me "come back in 3 days," then "come back in 2 weeks," then just flat out ignoring my calls. After all this time, my phone is still not fixed, the money I paid, and I've only been treated with disrespect & rudeness. This place is completely unprofessional, untrustworthy, unreliable, and dishonest. Save yourself the stress and DO NOT trust McHenry Phone Repair with your devices.

Terrible customer service and they don't even have the parts in store I left my phone for a week is…read morewhat I was told then i didn't get it for over 3 weeks the prices are supposedly half off but it's really like 5% off compared to other places I'd honestly rather pay full price else where after my previous experience

Fast and Friendly service. He took his time and informed me thoroughly of my phones issues and help…read moreme fix it. Thank you

GO SOMEWHERE ELSE FOR SCREEN REPAIR…read more One star because the screen now does not work at all. The first they ordered cracked while they were putting it on the phone. The second screen was delayed via shipping and I would have been out a phone for over a week. He did lend me a phone until then which was nice, but still very inconvenient because I had none of my stuff on there (contacts, photos, apps). Upon receiving the phone with the new screen, the next day I noticed the color of the screen when outside would get all inverted, but neon. Photos attached. I believe this was an installation issue rather than a screen issue. It only happens when I'm outside, with a colder temperature change. When I explained this to him, he said that there was "no warranty" despite paying $200. And that the only step offered was to send the screen back to the manufacturer, which would take 7-10 business days - once again leaving me without a phone. Also, if the screen broke when they took it off, I would be out of luck. So why would I risk that? He also insinuated I dropped the phone for that to happen, which was kind of insulting, especially reporting the issue within 24 hours? I am now stuck with a screen that does not work, and a useless phone. I wish I would have just kept my shattered screen because at least I could actually use the phone. One inconvenience after another and while I understand a lot of this was out of his control, it still does not negate my very negative experience here. I now have to upgrade and get a new phone. I am beyond upset.

I went in with my wife two or three times for different problems. I was helped in a reasonable time…read moreand both times wit assistance from a supervisor two out of three problems were resolved. One problem with accessing my email is unresolved. There was much time and effort spent with both my wife and myself in problem solution. Thanks very much for your help!

I was so excited to give a 5 star review BUT I can't lie so I need to give an updated review. I was…read morecompletely lied to when getting started with internet services. I was told so many wonderful things and was promised a set price on my bill and I can't even believe how this employee lied just to make the sale! Everything she told me was a lie! From the price for the internet alone to the future price of the bill in total. It's a shame that the employees lie to customers just to get a sale! I returned the equipment and I don't think I'll ever trust these Verizon employees when looking to start services with them. I called 611 about the internet service before I even decided to cancel it and she is who told me the employee lied to me about the cost of the internet service. She said there is no way that I could get the price that this Verizon STORE employee told my wife and I. So we decided to cancel because there's no way I'd ever pay over $100 for the internet. The woman on the phone said they can't go lower than $65 a month and that's not what I was told in store when I was starting service with them. So yes we canceled and never again will I trust the word of these employees in store.