I am house sitting in Colombia California up on Big Hill for a friend and she has Conifer for her internet provider.. it's the worst internet service ever it's slow and keeps getting stuck and the circle goes round and round... I would not use this service in my home. read more

We've been dealing with this company for 10yrs and finally had enough of their problems and excuses. Every time we call about a problem, it's ALWAYS our fault. Called them 4 weeks ago about having issues sending pictures through a text and about dropped calls and dragging tv, she once again, blamed it on us. Telling us that we're running too many devices and that if we wanted to send a picture, we had to unplug our Alexa and turn our tvs off. Are you kidding me ?? We have 2 tv, an alexa, plus 2 phones and a tablet and this is too many devices for this company to handle ?? SERIOUSLY !!! She mentioned about upgrading our package, which we agreed to and she had no problem changing it, but after 2 weeks of not seeing a difference, we immediately called them to have them switch it back to the lower package, cuz it made no difference. The manager claimed she switched us back but when my husband called them today to make our payment, she mentioned we owed $75 and my husband lost his shit. She NEVER switched us back and called us both liars, saying we never called. I've never in my life had a company treat us so badly. Conifer needs to get rid of her and NOW. Every time we called her about an issue, the issue was always on our end. She never once took accountability and when we asked her how many megabytes we were getting, she said 25mbps. No wonder why she told us that we had to unplug our devices before doing anything, cuz this company doesn't have the capability to run enough speed to a small house of 2. Because of the POOR MANAGEMENT there, we are dropping them and going with Starlink. We can get 200mbps for the same price and get BETTER TREATMENT, something the manager from Conifer could take lessons from. If you care how you get treated, STAY AWAY FROM THESE PEOPLE, cuz they definitely don't care about their customers and today it clearly showed who they really are. WE'RE DONE WITH THEM !!!!!! read more

I just had an awful experience trying to work with the Conifer people. I recently received an email offer to upgrade my speed to 20 mps for a nominal price increase. I agreed. We have been long term customers of Conifer and were treated very poorly by receptionist. She wouldn't listen to my issues and said if she ordered a home service they would charge over $100. Not very nice since speeds whet down a lot after signing up for increase. The old owners ran a better company! The new people need to listen and help better, especially when a customer is trying to explain an issue. I unplugged everything, waited and then replugged. Through my uneducated efforts the speed has increased but is not at the level yet that they promoted. Moral: Customer Service means a lot. New owners should go back to the old levels. Also, rude service and not listening are not the best way to keep customers (especially long term ones) Bill Pope read more

This is for the "service" in Groveland...Zero communication!! Whenever they have Internet outages (which is often) you have to call, because they don't send any alerts, and when you finally reach someone they tell you "we posted on Facebook" question: How the heck am I supposed to get those messages when I don't have Internet nor have Facebook. Idea: how about you sent a broadcast text message to all of your customers telling them you have a problem. They just don't communicate. The customer service agents and the field workers are awesome, but the lack of communication from the manager needs to be fixed. read more

Worst internet service ever! No connectivity after 8 PM. Drops out every single day. Would not recommend if this service is an option for you. read more

A very disappointing service provider. We have only been a customer of theirs for about 80 days and on most of those 80 days the signal buffers or drops completely. Currently there is no signal and has been out for more than 24 hours. They do not answer their phone or return emails. It looks like I chose the wrong internet provider. I will simply chalk the set up expense to lesson learned and move on. read more

I must say that I've been with this company going on my 3rd year. Yes it's not the same internet speeds we get in the Bay Area for the price but it is reliable. It gets the job done for us when come up on weekends. We stream movies and use it on many electronics in our home. Over the years they have restructured their internet plans so that us customers get better speeds for a better price and I truly appreciate that. I also truly appreciate Sonja sending emails to update us on their current situations with troubles they are having. Thank you Sonja and everyone at Connifer Communications for all the hard work you are doing during these hard times! read more

First off, all of their employees are fantastic. This review is for internet service only. I am not using anywhere close to maxing out the 15mbps I pay for as my router shows. All in all, internet works 50% of the time I'd say. I have a ring camera, ring alarm, and ring doorbell connected and with that i cannot watch a t.v. show wirhout multiple interruptions. Pretty frustrating in this day and age. For being a paid service this is unacceptable in my opinion. Pictures show better router I tried seeing if it would help but it didn't. Since then I have all other devices disconnected and remain to have 3. read more

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Great customer service but since the March 1st, 2023 storm-Hobron is down all the time and it makes the WiFi unreliable. It's been 6 months and it's still sketchy. I'm thinking of cancelling and hoping for Starlink. It's sad because before the storms, it was great. :-( read more

We are recent subscribers to Conifer Communications and it provides good service. The only problem we have had was very easy to resolve. We had a satellite service prior to Conifer and response to questions and the connection was limited. I do not work from home but we stay in contact with relatives and friends coast to coast. Even with the pandemic at its worst we have been able to check out loved ones. I hope Conifer continues to provide the kind of service I use in my retirement and the service my wife, an artist, requires for her clients. I hope that 2021 is a better year for all citizens of our area. Get vaccinated to prevent covid 19 as soon as it is available to you all. read more

Beware!!! This is the worst service I have seen and I have been paying over $200 per month for their poor service. Conifer Communications is a joke! The service is down more than any provider I have ever used. I am currently on a two day plus outage with no restoration in sight until the workers get off of their long three day weekend. Before that, it was a nine day plus outage. Customer service is poor. Conifer Communications internet provider simply wants to collect their monthly fees and does not care if you have service. Beware of this company!!! read more

The best IP service in Groveland. Streaming, connectivity and price not available from other local ISP. Line of sight is required. Unlimited data, no overage charges like SNC. This is the mountains so extreme weather and wildfires can cause interruptions, some very short hiccups happen occasionally. 5Mb down and 2Mb up is great for home use. Google voice works and CC offers their own VOIP. Also for always ON connection I recommend Verizon as a backup. read more

Conifer did a great job helping us troubleshoot our slower speeds. Due to a variety of factors, it was difficult to do much. They provided a new router, just in case, free of charge. They even sent the owner to my house personally to work things out. They stated that our local tower would see improvements in the new year, and that came true. Our speeds are now at or even slightly above the cap set by the service level we subscribe for. Their customer service is always willing to talk on the phone and help provide solutions. They're really our only option but they treated us like they had to fight for our business. 5/5 Great company read more

This is the BEST WiFi service with the most EXCEPTIONAL Customer service and Tech Team that I've ever experienced! You have to call and sign up with them! They will help you with all of your needs! Highly recommend this amazing company! read more

I have service with Conifer for the last 2 years and I think they are fantastic. Yes, there has been a few outages here, but for the most part, I haven't had any serious problems. The customer service is great. If you can't get through and leave a message, they respond quickly. read more

Their service and speeds have improved since 2014. It's not fantastic, nor does it compare to high-speed elsewhere, but it is passable and will allow users to stream media through VoD services. read more

Conifer rocks. Always professional, helpful and their service is great. All the people I've talked to there have been top notch. Have recommended them numerous times and have been their customer since 2015. Denise read more

I don't write a review until I have had dealing with a company for a while. Well Conifer is top of the line in my book. I live in a remote location, their installers went out of their way to find a location on my property where they could connect with one of their towers. Since then they have been fantastic if I had any issues. I upload hundreds of high resolution pictures to our cooperate office a couple times a week, they have always got my uploads through, previous company couldn't handle it. The times I have needed to talk with the staff I sensed they truly wanted to help me out, I needed increased upload speed and they supplied it, yes it cost more, but that is the cost of doing business. So keep up the excellent work folks. read more

Our internet signal as well as others in our Lambert Lake area deteriorated badly the last several weeks. We brought it to the attention of Conifer and within a day or two Jason came out to assess the situation. The next work day he sent three teams into the area to replace hardware with the newest available. Got everyone working except for me and my next door neighbor. Came back the next morning with two teams and finished the job. Signal is perfect. We have been with them for many years and they have always been responsive. But remember, they don't know you have a problem unless you call them. read more

I have had Conifer for years. The customer service has been getting better. The internet always has had outages. Not the best for sure. They have been the only internet out here in the country for awhile. Until recently. My neighbors say AT&T now offers stable internet out here. Reliable internet is something I have yet to see in this neck of the woods. I think I will give them a try. read more

I wish there were ten stars. Conifer is, in a word, awesome. I'm so glad Exfinity told me they don't service my house (they do). I went with Conifer after trying HughsNet. Fast consistent connection, very responsive attention via a actual person, and today they sent me an email apologizing that the service was slow yesterday for a few hours, for the first time this year. I want to go to their Christmas Party. read more

Excellent customer service! Can't say enough good things about Conifer. I've had their service in Moccasin for the last year, reliable and fast. I recently moved to Sonora and called Alex to schedule my move, she set me up and took good care of me. Josh & Jaydn showed up at the end of a long day. They could have rescheduled, they could have used the old mount but they didn't and that's why I'm giving them 5 stars. They took their time and optimized my setup with a complete rewire. Above & beyond! read more

Terrible Customer service. I realize many people in rural areas don't have a lot of options. However, if you have ANY OTHER OPTION, use it!! Last month, they suddenly without warning lost service to my house. For THREE WEEKS I was consistently lied to about when my service would be restored. I was repeatedly told that a new dish had been shipped and they would restore my service. They changed the dish arrival date 3 times, it NEVER came. I never got my service back. I paid for multiple web based services, I missed online courses, my baby monitor didn't work, etc. etc. Well they failed to contact me as promised on 4 separate occasions. Even the manager, Jim, flat out lied about calling me back. Jim, the manager said: "I understand if you want to switch to Frontier, I don't blame you." What kind of manager encourages you to switch service?!?!? Good luck with Conifer, I'd avoid them if possible. read more

I have been a Conifer customer for many years now and they are getting better all the time (just as any high-speed internet provider should), beside the speed improvements, the service has impressed me each time I need to talk to report an outage or problem. Working from home means each minute counts, and I can recommend Conifer services as top-notch. read more

CC has lack of technology to give you reliable and dependable internet. They advertise as they do however the connection drops continuously, streaming is out of the question. They are fast to service your internet at your home or business but nothing changes. We will discontinue our business with Conifer. read more

Guys were friendly and did a great job for the most part. I did have to silicon the hole in the siding around the cable, because they forgot when they were here. Service seem good so. read more

We live in Groveland and over the last 4 months since the virus began, our internet has been slow and slower. We've continually been told they're working on it and fixed several problems but it's not fixed here. But we still pay the same monthly fees as we did for the last 2 years. read more

Excellent service - the best I've ever received from an ISP. They always pick up the phone, and can change your speed tier on minutes' notice. Only downside is their rural nature and not being able to increase our upload speed, which is more a physics issue than a company issue. 5 stars! read more

Outstanding internet in the foothills. Awesome customer service. Very responsive and supportive when needed. Always upgrading also.

The only reason I gave them one star, is that I can't give them negative stars! Cellular service is faster and more reliable than theirs! My internet is so spotty, I never know if I can actually get work done! Sadly, even Comcast is more reliable (and that's not saying much)! I pay $225/mo, and get $2.25/mo worth of service! Half the time, I can't even stream a movie! read more

Excellent customer service! I called to get a service appointment when I couldn't get my WiFi to turn back on. Jim answered the phone and helped walk me through a few steps before deciding to set up an appointment. A few minutes later Jim called me back and said he noticed my service pop back on. He stayed on the line with me for 45 minutes helping me set up my new router!! He did not have to do this! He went above and beyond and I was/am extremely grateful! He saved me the fees of a service call and saved me the headache of dealing with the router! read more

Great service & communication to their customers. Highly recommend them. During this difficult time they still keep us updated & try to do their best to assist their customers. Thank you Conifer. read more

We spoke to Conifer at the Home Show in Sonora in April. We told them the exact location of where we were moving to, and they assured us that they would be able to provide internet. Today is our first day in our new home, and they came to install internet. Voila! It's not available. So we've wasted time dealing with this company and now have to start all over again trying to find someone to provide us with internet access. Very unhappy! read more

My internet has been rate limited for the reason of "too many people are streaming for my current plan" even though a maximum of 3 devices go at once. And then there are times where it doesn't even come in at all. When contacting conifer, they claimed that they would look into the situation, that was half a month ago and no response. read more

We have been with Conifer for 3+ years and think that they do a great job of keeping us live and at GREAT rayes!

The one star is basically because I can check my email . This internet is terrible and disconnects if a owl farts. I can't stand this anymore . It disconnects all the time. I think I've used faster dial up. When I call them they tell me to disconnect my router and I do that and it helps but there's definitely something else going on read more

Conifer is one of very few internet options available in PML. Recently it has been having outages almost every week during business hours, usually because of PG&E issues. Usually, the web site claims the network status is fine but if you call Conifer they admit an issue. Perhaps investing into UPS would help to address the outage issues. read more

I pay for one of their premium plans which costs well over $200 per month. Recently I began to experience extremely slow connection speeds and intermittent service drops. I have contacted them using e-mail and web chat and have left a voice mail on their customer service number because nobody answered the phone. After more than a week I have not received a response to any of these attempts to contact them. Really disappointed because they try to portray themselves as a small town, responsive company which they are not. read more

This is absolutely ridiculous I have Internet problems every other day the speed that they advertise is nowhere near what it should be. Very disappointed wish I could get Comcast. Unfortunately my wife and I have to work from home some days and need some kind of Internet.I would never recommend conifer to anyone read more

I have been with Conifer for almost 4 years. In that 4 years I don't think the internet was down for any length of time other than when the power was out. They have had planned outages and I was informed in advance of these and always preformed when it wasn't necessary to be online. Service is great and I am always in the know of what is going on with the company. Like them on Facebook and see for yourself! Great Job you guys! read more