We've had SNC internet at our Groveland/Pine Mtn Lake second home since mid 2013 here's our Pros and Cons we've experienced the past 7yrs. Pro: - Decent cable internet "when" no network issues - Great download speed offerings starting at 15Mbps and up - We previously went over our data limit and they waived it with our plan upgrade - Always great Customer Service when calling - No roof mounted satellite or wireless antenna needed Con: - All service plans have data limits https://gosnc.com/index.php/internet/groveland-internet - Flex 300 needed with several security cameras and two HD TV streaming - No outage email notifications or website updates including scheduled service maintenance's always have to call - Offices closed after-hours and weekends can't get outage updates - Winter outages more than other seasons - May and June 2020 several ongoing network hardware related outages multiple times a day throughout several days still ongoing June 5th read more

Awful company. Reliability of the network is terrible and the customer service are the rudest people I've ever spoken to.

Goes down frequently. Customer service is great, but SNC is unreliable and expensive.

So we are new customers to Sierra Nevada communications. My husband called to just go over over new installation bill and he spoke with Lori . She was so rude and disrespectful to him kept interrupting him raised her voice at him wouldn't let him talk ! Then I called to talk to a manager and Lori picked up the phone saying yea what do you want !! I just spoke with your husband. I was like I'd like to talk to a manager she said I'm the manager I said you do billing and your the manager. She was so rude to me and continued to try Argue with me for No reason! Lori you are so rude and mean and un kind ! I feel sorry that you are so miserable to treat customers that way. Unfortunately we have NO choice to have Sierra Nevada Communication for our internet . We just loved Conifer Communications they are all so Nice and helpful. But they don't service the new area that we are in . read more

For a local Internet provider, they are doing great. Around 12 hours of service after a pet blackout. Responsive on the phone. Flexible billing options. The network is not connected on the weekends, unlike some other local providers. Scheduling a service can take a couple of days. read more

Update for September 2019. We've had guests and renters using below average amounts of data, but even that was far too much to handle on our monthly data limit. It's difficult when people visiting your house where they are more familiar with home internet where it's common to have 400Gb per month or more. I am increasing review to two stars though, because the staff were very nice over email, and I was able to increase my package to a higher monthly rate instead of paying hundreds in overage charges. I appreciate that they allowed me to make that adjustment. I'll probably keep it at the higher package now and see how the data use goes. I can't increase to 3 stars or higher though unless the data limits were modernized into more realistic 400Gb range for the amount we're paying monthly. read more

After just buying a house at Pine Mountain Lake it was essential to have a fast internet service to be able to work from home. We signed up with SNC and soon after they came out to do the install. From the first call I made to them they were super nice and accommodating even when I had to change the schedule. Their installer "Jeff" was right on time coming to our house and not only did he do a great job on the install, which required running all new cables, but while he was here he shared a wealth of helpful information with me. After Jeff had our service up and running he tested to make sure the wireless connection was solid in every room of our house. Every test showed data rates far above the rates we signed up for. So far I just couldn't be any happier with their staff and their service. Great job!! read more

I originally thought supporting the local company would be a good idea; boy was I wrong! Tim (the owner) took my initial call months ago to get new service. He seemed very undersstanding of my needs, and told me I would be their first phone/internet/t.v bundle ever (as their internet phone service was new). He also did let me know that they are a small company, and although they have been working out many kinks; most things are fine now. My service started okay, but then everything went wrong. Daily my phone wouldn't work (which sucked because I have no cell service at my house), my internet wouldn't work or be very slow, etc. After contacting different people at the company; I received different feedback. Initially my emails (which I can barely send because of the internet issue) were not returned. Then I talked to Tim, and he said just email him. So I did, but he barely responds. When I talked to Linda, she said, no, I need to email her anytime the service doesn't work and she will adjust the bill. (Umm, how do I email someone when my service doesn't work? How do I call? And why should I have to be spending so much time, hours, trying to refresh, re-boot, and trying to get an email out saying my service is bad..? Why should I even have to take time to write nightly emails?) I have emailed/called whenever possible; and nobody from the company responds. They have discounted the phone part of the bill, yet not the internet as they had previously stated they would. So I had contact information on one of their techs; Jeff. His latest message to me suggests that I shouldn't be paying for it if it doesn't work. He also says contacting Tim or Linda is worthless as they are too busy to respond. He also said they are a small company with limitied resources, and that they need more customers to generate the additional funds needed to make repairs and upgrade issues. He also suggested that I need to be patient and understand this as things might get better weekly and in the additional months. Well, what does this mean? That I continue to pay over $150 a month for unrelaiable service (Ie. I get home from work, can't use phone/internet at least 50% of time)? Beleive me, I really want to support the smaller company, but having no internet/phone for over 50% (or more) of the time and paying large bills makes no sense. So now I sit with a bill over $300 for the last few months for unreliable service. I also (on any given night) cannot use my home phone, have no communications out, and cannot even get this company to respond in a professional manner. Your choice is simple; pay for and get good service with the larger national company, or make monthly donations to a local company who might be able to provide a decent service in the future months and/or years. read more

It's almost 2020. I use robots, video telephones, micro computers, drones, and many other things that used to be pure science fiction just years ago. It's the wrong time to continue playing this "metered internet" game. "Pay for speed" game checks out legit. "Pay for use" is artificial made up hyperbole. I'm contacting Conifer to see which one of my 2 PML places gets the signal. SNC is gonna know if one gets signal. I'm also tired of drop-restart SNC routine, and I don't know why this year I have to reboot the modems so often as signal drop became the usual (and I'm not talking about winter storm- it's all year long). I just heard from a friend that conifer pulls hulu flix, and other streamers like no one is online and you own the internet... read more

Service in the Pinecrest area is terrible. Overpriced and limited, unreliable reception.

4-13-2015 *A new crew came out and addressed all the issues, TV & Internet. A bad amp on our street and adjustments to their main microwave antenna feed fixed the issues, I hope. Additionally they re-checked the original installation at my home, every inch from the box to the TVs and modem. These issues should have been fixed Long Ago. *Apparently internal communications and root cause analysis are weak for SNC But constant complaints with the expressed option of using other lower cost service providers Works in getting their attention. Good management should solve these issues. They have very capable and nice employees that need leadership. They still have lots of upgrades to complete with over 100 amps to be replaced, so service to other areas is questionable. You the customer know what to do, Call the office, the tech, email, mail a USPS letter, get a quote from competitors, report your experience on Yelp, NextDoor, facebook and talk to your neighbors (repeat). Hopefully, management will learn to Lead instead of react. I am happy with the technical solution. **UpDate 4-14-2015** Internet down 10 am, B called reporting it was up at 5:30 pm BUT down again at 9:30 pm. Appears to be a DNS resolution issue at SNC HQ; entering the wrong IP addresses, again? Also digital TV corrupt, again. I can live without TV but not the Internet. ?How long is Too long for them to fix their issues? Talked with customer service today and J Never heard of root cause analysis. This tells me the issues will never get fixed and will continue to occur again and again. read more

The people are ok but they are closed on the weekends and the service nearly always slows down Fri-Sun. They charge you by how much data you use (absurd). 3 times I have called and complained about speed and unreliable connection only to be told I need more data. I buy more data(speed) and nothing changes except my bill. This is basically a 1990's infrastructure. Pathetic does not even begin to describe how bad the connection is overall. You can surf the web but can't even watch videos without constant buffering. I would not recommend this provider to anyone. Pretty much a total joke read more

Nice people, but they operate like a Robber Barron monopoly charging $5 per Gb over contract. (A Netflix movie uses at least 1Gb per hour). And if you do bump up your service contract, you can't change it for another 3 months, so you have to go for a plan way over what you really need. Oh, and they have an extra service charge for doing more business with them. My only consolation is their internet service will be wiped out in a few years by the launch of satellite internet services like SpaceX/OneWeb. read more

I'm writing a review for the first time because I hate to see one disgruntled customer be the only feedback for this company. Who knows how much is due to the company itself? My service is cable internet only. My dealings with them have been, on the whole, great. It is true that they are a smaller company, and are going through some growing / upgrade pains. However, every time I have had a problem (not many) they have responded, and helped me. This includes the calls to them for a problem that turned out to be my fault. They have helped me whether it was me causing the problem, or their service. Can't comment on what might go wrong with other's service, and the one review as of this date is now a year old, but I would recommend this company to anyone. read more

We have tried the service on a couple of different occasions on the yearly contract. We only use the service one weekend a month and at $50 a month it's sh... The limited channel line up and the feed issues we encounter make it very frustrating. No more. We'll wait for ATT to get set up and in the meantime use Redbox. read more

When I had service a while ago, but then cancelled, we had a disagreement about the final bill. I added up in the computer all the monthly fees I had paid in advance each month. Then I added up the months of service. I believed they were charging me for the next month in advance. We ended up compromising and I paid them an extra half month. I thought we were settled. A couple of years later, I called to restart service and they refused to connect me. So much for a compromise. Not very nice folks, but when you are a monopoly, that is what happens sometimes. read more

We've used Sierra Nevada Communications for the past two years. It is a local company with some hic ups to begin with, but these seem to be watered down now with few problems for us; no more than we had with national companies in the past. The good news is customer service. Tim (the owner) serviced us personally. He is an agreeable and knowledgable man, making the installation pleasant and easy. Like any retired couple on SS, money is often stretched from month to month. Sherry in customer service calls us when we need to deal with problems, and talks us through, and has saved us hundreds of dollars by swithching plans when needed. She rates five stars in my wife's and my opinion. Jacob is another jem, walking me through steps to save money by setting for the best options available in our programs. Finally, it is great to have real people to interact with, and names to call upon consistently for help and support...you know, that "small town feeling." Thank you SNC. Doug E read more

The worst TV on the planet. HD is crap. They are stealing my money. But I cannot get satellite because of the tress, so I watch TV, as if I lived on Pluto. read more

Terrible company. Customer service people is extremely rude and arrogant. For every change requested, there is excessive service fee/admin fee being charged, and they changed stories on what is allowed to change or not change and what additional fees are assessed between the different staff members. When I asked for an explanation on the bill, I kept getting different charges being given to me. The only good thing is the technicians that came out to do the initial set-up. They were courteous and professional. read more

Run from this organization if you can. The WORST customer service ever. Been waiting for my refund due to service cancellation since August. Made numerous attempts to resolve and been given so many stories and commitments for someone to return my call. We're now in January 2014, and still no response. Will resort to small claims court next as I don't think they will ever respond regardless of how many contacts written or phone calls I make. Thank goodness we're able to get alternative service provider. I guess they're in service only because some customer's have no alternative. I feel bad for them. DON'T USE THEM IF YOU HAVE OTHER ALTERNATIVE. read more