I don't write a review until I have had dealing with a company for a while. Well Conifer is top of…read morethe line in my book. I live in a remote location, their installers went out of their way to find a location on my property where they could connect with one of their towers. Since then they have been fantastic if I had any issues. I upload hundreds of high resolution pictures to our cooperate office a couple times a week, they have always got my uploads through, previous company couldn't handle it. The times I have needed to talk with the staff I sensed they truly wanted to help me out, I needed increased upload speed and they supplied it, yes it cost more, but that is the cost of doing business. So keep up the excellent work folks.

We've been dealing with this company for 10yrs and finally had enough of their problems and…read moreexcuses. Every time we call about a problem, it's ALWAYS our fault. Called them 4 weeks ago about having issues sending pictures through a text and about dropped calls and dragging tv, she once again, blamed it on us. Telling us that we're running too many devices and that if we wanted to send a picture, we had to unplug our Alexa and turn our tvs off. Are you kidding me ?? We have 2 tv, an alexa, plus 2 phones and a tablet and this is too many devices for this company to handle ?? SERIOUSLY !!! She mentioned about upgrading our package, which we agreed to and she had no problem changing it, but after 2 weeks of not seeing a difference, we immediately called them to have them switch it back to the lower package, cuz it made no difference. The manager claimed she switched us back but when my husband called them today to make our payment, she mentioned we owed $75 and my husband lost his shit. She NEVER switched us back and called us both liars, saying we never called. I've never in my life had a company treat us so badly. Conifer needs to get rid of her and NOW. Every time we called her about an issue, the issue was always on our end. She never once took accountability and when we asked her how many megabytes we were getting, she said 25mbps. No wonder why she told us that we had to unplug our devices before doing anything, cuz this company doesn't have the capability to run enough speed to a small house of 2. Because of the POOR MANAGEMENT there, we are dropping them and going with Starlink. We can get 200mbps for the same price and get BETTER TREATMENT, something the manager from Conifer could take lessons from. If you care how you get treated, STAY AWAY FROM THESE PEOPLE, cuz they definitely don't care about their customers and today it clearly showed who they really are. WE'RE DONE WITH THEM !!!!!!

Second time in need and Brett came through again. Needed a Starlink replaced and he came the…read moremorning after we received it and had us up and running again in an hour. Professionally installed and reasonably priced. Again, cannot recommend highly enough.

Bret Haines, owner of Sierra Satellite, installed star link for us today. He is very professional,…read morecourteous and friendly. He stayed with us until he checked the connection on all of our devices cleaned up after himsel and asked if he could help with anything else. He even set up the app on my phone for me. I would highly recommend him to anyone who needs help with satellite service.

I had been looking for an internet provider for a while so I could set up some security cameras and…read morea wifi door lock at my cabin in the mountains. I didn't want to go with satellite because of snow and trees. I came across this company that actually had cable. I called on a Wednesday. Got an appointment for Friday at 10. Everett was there right at 10, and after checking out the scene went right to work. This involved digging a trench from the cable box to the cabin, snaking wire under the cabin, driiling holes through the deck and walls. And finally setting up equipment, testing and getting my account set up. Come 1 o'clock he was all done and I had internet. This was the most efficient smooth installation I have ever experienced. From my first encounter with Laurie in the office to Everett doing the instalation. All was flawless. Now I know some people may say why are you do you want internet at a cabin in the mountains. This is where you go to get away from these trappings of the city. Yes, that's true, but it's nice to keep an eye on things from afar. I also now have the ability via a wifi door lock to control access instead of a key in a lock box. And finally, the added bonus.....maybe catch a deer, mountain lion or bear on camera.

I can't say enough good things about Sierra Nevada Communications. The staff there is top notch and…read morego way beyond to resolve any problem or issue you may have. They are polite and they are professional. It is nice doing business with people who care about your business.

Ayera has been a great decision for us…read more During the 2 years that I have been using them, here are my comments. 1) They answer the phone quickly. Anytime I have had to call I have never had to wait on hold, they pick up. The people I have talked to in the office are always helpful and friendly. 2) We have the 60 MB plan and have not had too many issues. Occasionally there may be some lag time, but for the most part the service has been good. We do have a couple extenders in the house and I think these help a lot. 3) It is easy to set up your account online and manage anything you need. I am on autopay and it makes things very easy 4) We have had technicians come out twice over 2 years. Once when we moved in and again this week when we were able to upgrade to a higher speed plan. They had to replace the radio antenna to get the higher speed. Vance and Ryan were the technicians that came out. They are both professional, friendly, calm, knowledgeable and work efficiently. They arrive on time, introduce themselves, explain what they are going to do, and then get the job done. For me, it is the little things that matter. For example, this week when they both came out and it was wet outside from the rain, before they entered my house they wiped their feet. These little things show you that they care about what they are doing and that they want the customers to have a good experience. If you are debating about what internet to go with, choose Ayera. We have been very happy with our decision.

Service tech was very nice and installed the service like a true pro! He called me 30 mins before…read morehis arrival and helped me set up wifi with my own password if choice Great service !!

Scott provided a wealth of information to take care of our antenna issue. He provided the part…read morenumbers needed to get us back up.

I needed someone to install a Starlink internet antenna for me. Scott did a fantastic job mounting…read morethe antenna and running the wire through my attic into the closet where the router connection is made. He is methodical and thorough in his approach to the project. I am extremely satisfied with his service and his fee. As difficult as it is to find someone to install Starlink, do not hesitate to use Scott!

I've been using Ridge Wireless for many years and am consistently satisfied with speed and…read morereliability. Living in a rural area where cable is not an option is frustrating, but Mike has helped us with internet service that has exceeded every other company we tried over our 25+ years in this location. When service goes down he is very quick to respond. A five star rating is a no brainer here.

We live in the Los Gatos Mountains and used to have extremely spotty internet. Mike from Ridge…read moreWireless came out and set up antennas on our houses and barn as well as setting up mesh routers. Internet is now fast and reliable and is available everywhere on our property. He is a pleasure to work with and is always available if we have questions or issues. We highly recommend Mike and Ridge Wireless.

I have experienced more than a half-dozen internet providers, and Conifer is by far the best…read more Prices are good, customer support always calls back, and even when the network is down, I get periodic updates. They are a real blessing to Calaveras residents. Thanks for all the hard work!

I have been an avid supporter of Conifer Communications for a long time. I have watched it grow and…read moreexpand from Tuolumne County to Calaveras County. I kept tabs as the new office opened in San Andreas, and celebrated with the company as they continued to get community support. I grew up in Groveland/Big Oak Flat and went to the local Elementary and High Schools. I was class of 2000. I was just like any of you growing up here. I played sports, worked at the local Market when it was "Ken's", and run by my family. I was a classmate and friends with a few of the people that work for and started Conifer, having over 20 years of off and on contact with them personally. I personally have an IT background, and so anything IT naturally is of interest to me. I supported Conifer from afar while I lived away from California for over 18 years. I finally moved back a little over a year ago, and reestablished myself back in our little hometown, and knew right away, that this was the company I was going to choose for my internet provider. Why am I glad we did? First and foremost, the personal connection and the neighborly smile we get with the customer service. Knowing some of the staff was a nice perk, but the way we were always treated with respect was a great feeling. Any concerns were addressed promptly, and we were rarely if ever without internet, and if we were it was brief. Another reason we chose Conifer, was because they work hard. When they did our install, they were fast, friendly, efficient, but hard working. They made sure it was done right, and did what was needed to ensure we got the best possible signal knowing we were in a tough spot. We knew it wasn't guaranteed, but they did what they could and then they found the magic sweet spot and we got service. Finally, we chose Conifer because they are real people like us. They are from the same towns, they are familiar, and when you call/email/FB/etc. you get a real person. I can't tell you how tired I am of talking to an AI or program trying to press buttons on a phone or device, to try to get a real person. Sometimes things happen, and Conifer listens. They understand, and they work with you. After a year of having their services, I joined their team. Yes, Now I am part of Conifer too. So now I am literally seeing things from both sides. I see the installs, I see the tower work at late hours, in all weather conditions. I see the friendly faces of some of you that come into the offices or hear your voices on the phones. I recognize some of your names, and my heart smiles. I see that Conifer stands by their promise.

There are few options for reliable internet in our location but Rocky Ridge has been a great choice…read morefor our family. The streaming is perfect for our needs and interruptions have been very very minimal over the last 7 months since installation. They have a good service team who answer calls until late into the evening which is great for a local family business. Never had an issue with billing and their pricing plans are simple and clear with absolutely no hidden nonsense . They even permanently upped our speeds free of charge right at the Christmas season, so even more reason to be thankful for having this great local company around!

If you are looking for a reliable internet source, LOOK NO FURTHER!…read more I have had this provider for several years and I must say, the quality of service is beyond excellent. I appreciate their consistent service, speedy recovery (if ever an issue) and customer support. This small-town business puts larger, corporate providers to shame! THANK YOU, Rocky Ridge Wireless.

Been a customer for a long time. Got Fiber internet through Sonic in 2021 or so when they made it…read moreto my neighborhood, and love the speed and reliability. They're a small local business who offers Internet responsibly and fairly. Had a recent interaction with Najib K which reminded me how much I appreciate the service as well. Najib was wraping up a service call for another customer, and I happened to catch him on the street with a quick concern I had before he drove away. He was able to give me friendly, professional advice, and gave me his card to follow up if needed. Really appreciate them!

For starters this review would have been a 1-2 star review had it not been for the last tech that…read morewas sent out, Karina T. Another tech by the name of Kokob was also great. I was having issues my first 2weeks having consistent dropped connections and no service at times. I couldn't switch back to my previous provider because the line was cut! Three or 4 techs later Karina shows up. I explained all the trouble we were having and she assured me that she'd take care of it. Karina was very friendly and professional explaining everything she was doing. Two months later, my family and I are happy with the service. There is occasional buffering but for the most part solid service! Thank you again Karina, you did your thing! Give that lady a raise for going above and beyond! Raphael J Monrovia

Terrible customer service and non-competitive pricing. I plan to leave them after being their…read morecustomer for 25+ years.

I came into the Sonora store because my phone was having an intermittent issue. I explained that…read morethe problem comes and goes. The two employees working told me that unless they could replicate the issue right there in the store, they couldn't help. They suggested I go home, get my Apple charger and Apple earphones, and bring everything back to demonstrate the problem. When I asked whether they didn't believe me, the young man repeated, "If we can't replicate the issue, we can't help you." Since I pay for full insurance on the device, I expected some troubleshooting or at least guidance, but there was none. Later that afternoon, I called Verizon's customer service line and explained the situation again. I was transferred several times and had to repeat the issue with each person until I reached Verizon technical support. They identified the problem immediately and told me it would get worse, saying, "It just happens sometimes." They approved a replacement on the spot. Even with full insurance, the replacement cost $90, and when UPS delivered the device there was another $33 charge. I also learned that the insurance isn't handled by Verizon at all--it's Asurion--so you have to file a claim directly with them. I had hoped the in-store experience was an isolated situation, but after reading the reviews, it's clear it isn't. I'm sharing this so the store can improve training on how to handle intermittent device issues and better support customers who are already paying for protection. It would also help if the insurance coverage and actual costs were fully explained when people purchase their phones. If everything must be handled over the phone or online, then the store functions only as a sales location, not a service one.