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Rocky Ridge Wireless

4.6 (13 reviews)
Open 8:00 am - 7:00 pm

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5 months ago

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7 years ago

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3 years ago

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Brent S.

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11 years ago

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12 years ago

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Ask the Community - Rocky Ridge Wireless

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Satellite Daddy

Satellite Daddy

(14 reviews)

Let me cut through the red tape! This business and their customer service is absolutely superb…read moreacross the board. I will tell you that Temo was very, very patient and understanding in all the questions and inquiries we had, and he answered ALL. This job and service was very important to us so we wanted to get it right. Thank you Temo. As far as the installation and the service we now receive, I want to laud and praise Mitchell for his great skills, attitude and just simply ensuring that the "customer is truly happy" with their install and service they get. He is very knowledgeable in his profession and truly takes pride in all that he does. I absolutely without a doubt will call on Mitchell again for future service and will also recommend not only him, but also Satellite Daddy to all my family and friends, etc. I welcome ALL of you to get with Satellite Daddy for all your service needs, I know that they will not let you down and also their prices as well are very reasonable - give them your business because they really do care about their customers. Thanks again to both Temo and Mitchell.

These guys are awesome! The customer service here is the best I have ever had! They will get you…read moreexactly what you need. Dish, Comcast / Xfinity. They can hook you up with your TV, Comcast high speed internet, and even home automation and security. It's quick and easy just give them a call. Authorized dealer for Comcast (Xfinity) , Dish, and many more. They do it all!!!! They will help you with all of your needs!

AllStarz USA Wireless Internet | Alta - Side house mount with extention for best Starlink northern view.  71 mnps and zero obstruction.

AllStarz USA Wireless Internet | Alta

(10 reviews)

My call was answered immediately by a kind and courteous professional. The technician asked for a…read morephoto to determine the best side wall mount for my STARLINK satellite. My experience was simply amazing. Professional installation with great people from the inital call through installation.

UPDATE 2/21: Clearly Pamela's response to this review tells you all you need to know about avoiding…read moredoing business with her company. Instead of responding in a professional manner or offering some resolve to our situation, especially after numerous phone calls, texts, and emails, Pamela decides to take no responsibility or accountability. Simply, she could have responded and refunded us many months ago as promised eliminating the need for this negative review. She chose to ignore, lie and then blame us for her business decisions. She even goes so far as to make comments about distance to our property when we were in her service area at the time and that was never brought up as an issue prior to her taking our money for her services. If her company does not want to travel to certain areas then they should not be offering the service in those locations. For Pamela to say she's lost money on this experience, we can safely say that we've lost much, much more. Here's our abbreviated story. After canceling our prior internet service to All Starz on the "promise" of faster service and unlimited data we were stuck with 4G service that slowed to a crawl after two weeks. When I contacted Pamela, she said we used up our data on that card and needed to install a new card which she activated. Another week in and the service went down again. They swapped cards, readjusted the antenna and barely got a signal at all. We were told that a lot of customers' cards failed because the 3rd party they bought the cards from weren't supporting them anymore. That in itself seemed questionable but then they assured us they signed a new contract with another card supplier and all would be well. Weeks went by and all the while we had no internet and kept hearing promises of a "new service coming" which never did materialize. Eventually we discovered the problem was the data SIM cards they were passing off. My wife lost her online job as a result and I had spent hours and hours of my own time assisting with the service and researching the technology to try and update the antenna firmware. Yet, Pamela complains of losing money on us? My wife lost her entire income because she had no internet access not to mention the stress it put us through.  After avoiding our phone calls, we finally got Pamela to drop off a box of miscellaneous parts for us to try to see if we could get any signal on our own in our desperation for internet service. After that we had no support nor would they return any of our phone calls or texts. As many of you know, getting a new provider can take many months and so it took us another 45 days to schedule an install with Smarter Broadband leaving us without internet service for a total of over 3 months. We uninstalled all of the All Starz USA equipment, cleaned it up and repacked it in the original packaging per our agreement to be refunded. We could not get anyone to respond to our calls, texts or emails to pick up the equipment and issue a refund. (See attached photo - it's still safely here in the garage). And after doing some research I also discovered we spent way more than we should have for the installation charges. Not to mention she told us she would remove the payment for at least the last month of internet service (or should I say no service) and then discovered she charged us instead. We had to have our credit card company remove the charges since she ignored us when we inquired about the issue. So, who really lost money here?  After all of that we were very upset since we felt we had been scammed and that's when we asked for a full refund for all services. This Yelp review is the first response we have heard from Pamela and of course she tries to make us sound like the problem. We really thought we were dealing with professionals and tried our best to work with Pamela but had no idea they would treat their clients with such disrespect and lack of care. Let this be a warning to anyone considering using their services.

Rocky Ridge Wireless - isps - Updated May 2026

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