Service is great on the digital side but the people and practices are something else. Yesterday I spent half an hour trying to find out why my new landline was not getting a signal. They kept telling me I have to have their phone service if I want voice over IP. I explained to them I don't need VOIP from them, all I need is their signal from their router. I pay for 300mbs so I don't think a phone signal is going to strain my service. Ask to be forwarded to someone who understands IP/VOIP. The next person tells me the same fiction. Now I'm thinking maybe they have configured their router so I can't get a separate signal from their router and am therefore forced to pay them $25 a month for their VOIP rather than pay VONAGE $10 per month for theirs. Talked to Customer Service and they told me the same thing. read more

TLDR: Customer service is absolutely atrocious and there is 0 accountability and simple issues are usually beyond their staff's intellect, but the internet is fast. So I was super excited to switch to Fidium for the 2gb fiber connection, but that excitement quickly turned to frustration and dismay over their horrific customer service. The initial setup went smoothly, the tech was polite and professional but he was the last employee that was polite, professional, and competent. After completion he advised to setup my fidium acct and use those credentials to setup my wifi in their app (change SSID and set password, etc.). I was able to setup the account or so I thought but nothing actually worked. I would set the password and would immediately be told it was invalid when trying to log in. I made numerous calls over the next 3 days in regards to this issue and no one could tell me anything or figure out the issue. There was a lot of back and forth and arguing with reps as they insisted they needed my account pin to help, however this was never setup as I could not actually get into my acct. Finally when I called to attempt to cancel, that rep had a smidgen of intelligence and competence and finally realized they had recorded my email incorrectly. How? I still do not understand as everything was setup online and I was in fact getting emails but they still somehow got it wrong in their system. I was finally able to get in and get everything setup. The smidgen of intelligence that rep had was then immediately undone when the rep told my that my account qualified me for discounts on streaming services and this could be done through my account on fidium.net. That was a lie! They only provide a slight discount on Direct TV Now streaming and nothing else. No biggie a lot of stuff I already have discounted or paid by my cell service with Verizon... I thought I was happy. First month bill went through with no issues and internet service was significantly better than what was in place previously. Well the honeymoon did not last I was double charged for my 2nd month on service.... After fighting tooth and nail with their pain in the ass IVR system to get a representative, I hit the moron lottery again with the rep I received. She was dumber than dirt. She asked if she could call me by my full first name and I said just call me Nick multiple times, but she kept using Nicholas instead, not the end of the world but annoying af she cannot listen nor comprehend simple English. I brought up the double billing issue and explained i wanted a refund of the credit and was then placed on hold for quite sometime, like an excessive amount of time for verifying a duplicate charge. When she finally took me off hold she advised that she saw the duplicate charge and simply wouldn't have to make a payment next month. I raised the issue of wanting a refund to which resulted me being placed on hold again for a much shorter duration, only for her to come back and advise she wouldn't process the refund as it would take 6-8 weeks and just be simpler to keep the credit on my account and not be charged next month. Completely unacceptable response as I don't trust them to not charge my account again next month despite the credit seeing as they just double charged me. I called her some choice names and said I would be looking into Xfinity... I ended up having to contact my bank to dispute the charge and have looked into switching service over to Xfinity to which I will be doing as they can match the speed and essentially price but with a 5yr lock and a wifi cellular backup service in case of an outage on the regular Xfinity network. Fidium has no cellular backup option. So I highly recommend no one wastes their time with these incompetent losers as they are incompetent into resolving account issues and have also been dishonest about the service perks. I am also looking into filing a complaint with the FCC in regards to all the bs they have put me through. Fuck you Fidium, fuck you very much... read more

ZERO STARS!!! STAY AWAY!! They happened to come knocking on our door while we were having service issues with our previous provider. They promised great things with their fiber, and we decided to switch. It has been barely two months and we came back from vacation to failed equipment. We contacted them on friday 6/19 and they said they could have a technician out to us on 6/24 - 5 DAYS??! They said they would escalate the ticket and have a technician contact us ASAP. Next morning, nothing. Called them again in the afternoon - Same spiel, they say they're escalating. I called AGAIN when we hadn't heard anything all day. Because of the time (close to 5pm), they said the earliest a technician could come out was the next day. We went all of Sunday with still no word from a technician. We work from home, our television and home systems all run on WiFi. It is now close to 5pm on Monday 6/22, and we still have not heard from anyone despite FOUR "escalations" in the last 3 days. I believe these "escalations" are fake. I have currently been waiting in a queue to chat with an again for about 30 minutes. I'm afraid that if I call them again, I will cuss someone out, and I don't want to be that person. We had to pay to work at a coworking space today, and at this point, will have to do the same tomorrow. DO NOT give your money to a company that will leave you stranded for DAYS without internet in a WFH era. Completely unacceptable. read more

When it works, it's amazing! Unfortunately, the service goes down frequently, mostly on Mondays. It drops from 2 gigs to less than 400 mbps on a regular basis so I'm not getting what I'm paying for. Customer service is a nightmare to deal with. Long wait times and issues take days to resolve instead of minutes. After being told my payment was set up, my service was turned off because they said my payment was never received. $8.00 fee and four days to get the service turned back on. I had consolidated communications, which was slow but consistent. I wish I could go back. I'll be looking for another service now. Strongly advise agains Fidium. read more

I have been a customer for 48 hours. In order to try to access my voice mails, I must add a temporary password, then enter some new password...don't know where to find that. Can't access sms without navigating through an email with tons of videos I must watch. Ridiculous. Customer Service rep was rude. And I still can't access my text messaging or voice messages. read more

Terrible!! These customer care representatives do not have a clue Long hold times, rerouted over and over again. FIDIUM was never like this!!!! read more

I strongly recommend not using Fidium for internet service. Not only was the internet service itself unreliable, but canceling has turned into an ongoing headache. I canceled my service in September, which a Fidium representative confirmed with me today. Despite that, they continued attempting to charge the autopay account I previously had on file. The representative then told me that my October service payment was returned--but if my service was canceled in September, there should never have been an October service payment in the first place. On top of that, I was told I needed to return their modem and router using a shipping label they were supposed to send me. I never received the shipping label, yet the billing issues continued. I've had to call repeatedly trying to get the cancellation and charges handled correctly. After disputing the charges with my bank, Fidium is now attempting to send the balance to collections. At this point, my biggest issue isn't even the internet quality--it's the way the cancellation and billing have been handled. A customer should not have to repeatedly call to stop charges after their service has already been canceled, chase down a return label the company never sent, dispute unauthorized post-cancellation charges, and then worry about being sent to collections because of those same charges. Based on my experience, I would not recommend Fidium. If you do use them and decide to cancel, document everything: your cancellation date, confirmation numbers, equipment-return instructions, billing statements, and every conversation you have with a representative. read more

Lost internet service around 3:00 pm on July 18th. Called customer service to check on the outage status and reached their very poorly designed AI service bot. After verifying my phone number and service address, instead of just notifying me that there was a current service outage, the AI service bot led me through worthless equipment, connection, and other time wasting actions. I had already completed all of the equipment and wire checks before calling. When finally forwarded to technical service I received a recording that they were busy, thanked me for calling, and then hung up. It turns out there was an outage in our area, they had confirmed my service address so the first thing Fidium should have done is just notify me of the outage. Instead, their "customer service" is basically designed to waste customer time. read more

I had Fidium installed on January 16, 2026. Suppose to receive a $50.00 gift card in April. I have been calling since April looking for the gift card which I never received. I called On July 21 on hold 30 minutes. I was told gift card was going to be sent. I just called today, on hold for over 20 minutes, now I was told gift card was still not sent out. April to August is 5 months. I thought Xfinity was bad but Fidium is not much better. What is it with these internet companies? Now I was told they are going to call me back. This is the second review I have posted. I wish they would resolve this issue. read more

I had Fidium Fiber for 1 year at a rental house and overall the service itself was great with no issues. The issue arose when I moved to a house that did not have Fidium and I needed to cancel. 1. No ability to cancel online or email customer service (you have to call) 2. Calling in will be a nightmare as they're closed on weekends and you'll wait on hold so long that you have to call back multiple times just to get through. I finally made it through today after 2 hours and 15 minutes on hold. 3. The representative stated they don't prorate for cancellations and I'm paying for an entire month of service now even though I'm not living at that location. Funny thing is, when I moved in, they prorated and charged me for the days that I used their service. So they can prorate and take your money when you sign up but not when you cancel to give you a refund for the days not used????? Poor business practice from Fidium. Please consider changing your policies. read more

Had the service for 24 hours when I experienced issues. Call center is useless due to poor English comprehension and if you go off script they start asking the same questions again. The noise level in background makes communication even more difficult. Need to also mention fraudulent billing practices. Took 4 months to stop billing me for service I cancelled a week after switching to ATT. Phone calls were useless. Had to block my cc to stop reoccurring billing attempts . They finally stopped the monthly billing when I agreed to pay for one month service after I stopped service 5 days after it was installed. Overall, a poorly run company with dismal customer service and highly suspect billing practices. Use at your own risk. read more

Worst customer service ive experienced. Cant rely on them because they never answer. This is the 3rd time and have had no compensation for paying for lack of service. read more

Fidium Fiber - Me trying to get ahold of them for my service being out for almost 2 days. - Internet Service Providers Near Me

Their customer service is nonexistent. The internet is down at 2:30 pm on a Friday in Sacramento California and they are closed for business, even for tech support. When we call their line the digital assistant doesn't help and then disconnects the call. read more

I've been on hold 15 min after speaking to AI bot who keeps telling me it's 15 minutes --- weird right off the bat. If the phone/internet company I'm supposed to switch to can't figure out their own glitches then I'm very worried because we WFH and attending school from home and reading reviews has got me very anxious. I'm hanging up, this is the 3rd time I've called this morning and each call has been different. VERY suspicious! AI bot, Recording, Phone tag - I pressed #1 to have them call me and it routed me back to the AI bot!! read more

Access to pdf billing statements has been broken for 2 billing cycles. Phone and chat reps just indicate it's an ongoing it issue and no ETA on fix. Won't share a service ticket number to prove they investigating/fixing or taking it seriously, but obviously they're not based on how long it's been broken. read more

So far I'm not impressed! I was told I was getting a 2gb plan but they didn't tell me I couldn't use my own router. My Deco router is only good for 1gb speeds. Been on the phone for over an hour while they "troubleshoot". Now I have to wait 2 days for another tech to bring their router, but I'm seriously considering telling them to come get this stuff. I'm on a 30-day trial the sales rep set up for me so I can cancel anytime. Working from home, I need at LEAST the 1gb speed but running speed tests shows I'm only getting, MAYBE 257mbps! WTH!! read more

Absolutely terrible experience with Fidium. The customer support is one of the worst I've ever dealt with. They keep transferring you from one person to another, each time with painfully long wait times. It feels like no one knows what they're doing, and you're stuck in an endless loop of incompetence. What's worse, after finally getting someone who claims the issue has been resolved, the technician who arrives on-site--and even their supervisor--completely disagrees with what customer service told me. There is no communication, consistency, or accountability. After all the frustration, wasted time, and zero resolution, I ended up canceling my service. I highly recommend avoiding Fidium altogether Here is my Business ADVICE to all companies: if you want to know how to lose a customer (learn from Fidium). read more

ABSOLUTELY NEVER DUE BUSINESS WITH FIDIUM..... If you a Comcast customer with issues stay put, its a thousand times better with Comcast than with Fidium. I cant get them to call me... I cant get them to pick up there so call free 2 week trail.... They destroyed my grass, no one has called me... Two week free trail, which i canceled before it was even over because it never even worked. Now I have a $400 bill for what!!!!! Trash company read more

The most unreliable internet service I have ever experienced. My modem goes offline multiple times a day every single day.

I can not comment as to the quality of the service itself, because the Fidium installation team has canceled 2 scheduled appointments to set up and start service. 1. They never gave me any indication that they would be canceling the instillation appointments. So I ended up waiting, and then on separate phone calls to customer service where the organizational structure does not allow anyone to actually resolve the issue. 2. Instead I get replies like " Hopefully I will get an update soon" , "I don't know why our installers have canceled twice". "Hopefully someone will call soon". 3. So after 2 canceled instillations and an admittance of fault on their end, there has still been no attempt to expedite instillation, rush instillers out to me etc. Literally nothing has happened other than "hopefully someone will call you soon". read more

Typical bait and switch operation. A very nice salesman pitched Fidium service @$45 per month, including taxes, etc. and no installation or modem charges. I switched over, and the first bill came in at $69 and that's what I'll be charged going forward. It's not impossible to engage in fair dealing with customers; I did it myself for decades. For Fidium to unleash a swarm of salespeople on a gullible, trusting public is despicable. read more

Too many outages and connectivity issues. . Thinking about switching back to xfinity.

Fidium fiber now owns consolidated communications. I left a review on consolidateds page but who knows if anyone even looks at that. I wish ATT took over the address I need becuase they actually provide a service. Fidium/consolidated says they serve the address to the memory care facility my dad is at, but they can't even start service on a landline. Hopefully an actual capable company buys these guys out but until then I'll get a Community Phone for my dad since Fidium/consolidated is unable to actually serve customers in their service area. It is frustrating when you are trying to keep communication with your loved one who can't take care of themselves and can't easily use a cell phone but apparently this company is not in the business of connecting anyone. read more

Fidium came to install internet for my neighbor, but they came on my property without asking and tore up my plants, then left the mess for me to clean up. When I talked to the representative who was going to my neighbor's house to finalize the deal, he told me it wasn't his problem. read more

Fidium Fiber - Internet Service Providers Near Me

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PLEASE PLEASE believe the negative reviews and save yourselves the frustration and anger. We've had Roseville telephone, SureWest and Consolidated service. Service was always good to excellent. This is the WORST customer and WiFi service we've ever had. From day one of installation two weeks ago...we've had spotty to NO service at all. Customer service is ALL overseas, thick accents and ABSOLUTELY NO technical knowledge to help you. We are now actively looking for another WiFi server. They took our EXCELLENT router and replaced it with a cheap one that works intermittently! You get what you pay for and WE'RE PAYING!!!! read more

It's a freaking disaster. No ability to reach customer service of any kind. I am going to switch back even if I pay more. I hate this so much. read more

Totally disappointed with Fidium. I canceled service 4/16/26 with Larsen at 11:07 am. My equipment was returned promptly Tracking # 792297344201 and Received in Olathe, KS. I again called to confirm on 4/23/26 and Taylor siad I would not be getting a May bill - I again called 4/24/26 to confirm receipt of items send Fed Ex. and again called 5/19 again confirmed I showed canceled and all was completed. Today I receive a bill for Fidium for 5/19/26 to 6/18/26 at my new address. This is totally unacceptable. I have a phone call into them now to speak to a Manager. :( read more

Buyer Beware - Fidium installed in an apartment building I have tenants in. They did half the building and took over 3 weeks to come back and complete mine and two other units. My tenants had an issue with speed on the phone for almost two hours, still not resolved. Stay with your other providers. The extra $$ is worth it!! read more

unbelievably non existent customer service. when the service works it's great when it doesn't you're toast. you cannot speak to a human and will just get cut off when you call. you have been warned read more

I had my install in Elk Grove from Mike and his supervisor. From what I understand, the last person left little to no cable, took the box from the outside of the house, messed up the wires from using the wrong staple gun and to top that, cut off too much wire. Mike had to do extra due to the previous persons work, which was to pull wire, redo a garage repeater, and pick up after the persons staples. This was far beyond expectations, as I got my free router, a repeater box in the garage advice that I could have my master bedroom as the main console for the network, and I have my router on the second floor that was connected from via a phone jack. Note, you want your router to be as high as possible, and you don't want any plastic blocking the router, no plastic giant bins etc. Mikes work compared to the previous person was amazing. New everything, even filled in the hole in my house that the last person did not do. Note, if your technician lays cable on the ground, complain immediately. Walking on fiber wire, will ruin your connection as the wire has very fragile glass like material inside to transmit data. May as well look at their staples too. So, to be up front, Mike made a longer existing wire, replaced the hub box outside, drilled a hole in my house for a proper cable entry, replaced the garage repeater, made sure the wires are concealed and won't occur random damage due to foot traffic, and texted me to tell me that he was done early so he could see me sooner. I got ran through the process of connecting to the internet via app and then it was all set. Mind you I got a deal with free install, nothing was skimped. I had the 50 deal, with 1 tb upload and download. Note you want upload to play games and or face time. You are uploading your image etc. to the other person is crucial for upload speed. Same as uploading your videos and or photos to your online storage. I also get 2.50 and or possibly 5 off total for auto pay. Fidium internet, with their professional technicians is outstanding. If they are available in your area, I'd suggest you get their services. read more

Fidium now wants your bank account. Ending auto pay and paperless billing discount (total:$5.00) unless you pay with your bank account. No more credit card if you want discount. Without CC, you have no way to dispute. Fidium has a very bad reputation with billing issues. read more

On and off internet connection. No connection for 3days already. Available technician will be available in three days. Maybe they are busy fixing so many issues. read more

This has to be one of the poorest managed companies in the world today. They raised my rates so I decided to lower the quality of my service. When I did that I lost internet access. My wife and I spent a bout 4 hours on the phone with different people and still had no internet access. They send they'd send someone to our home in about a week. So, I cancelled my service. The following week a technician show up to "fix" my problem. And then the charged me for a whole month of service. This is a TERRIBLE company!!!!! read more

Used them for a few years. Mediocre at best but worst was trying to end service. I am still, after 3 months and 5+ phone calls, getting bills and now they're threatening to send me to collections. They won't even let me return my equipment and keep threatening fees and penalties. All I want to do is get their garbage modem off my desk. Go with AT&T if they service your area. Immediately better speeds once I switched and cheaper. Terrible provider and bad customer service. read more

Service is spotty and the fact there is no customer service on the weekend is terrible! It took me 5 minutes to leave this review due to the bad reception! read more

I moved over to Fidium a few months ago. I'm paying for 2G and while things started out ok, it has now become glitchy every day. We've even had a couple outages where I lost internet for an extended period of time. I thought it would be more reliable than Astound but that has not been the case. read more

Don't use Fidium also known as consolidated communications, make it almost impossible to cancel and just wasted almost 90 minutes of my life. I filed a formal complaint with the FCC. But this was my experience. I needed to cancel my internet service because we are in the process of moving, however Fidium makes the process almost impossible to cancel. First you have to call there 1 844 729-3434 number, since you can't cancel on-line and you can't talk to someone on-line. So, after dialing the 1 844 number they transferred me to three different department before hanging up after 15 minutes. I then tried an on-line support person who also said they could not help me after talking with me for almost 10 minutes after stating sorry we can't help you on-line, you have to call. So i called back and got an automated person who then had the wrong address associated with my phone number and said sorry we can't help you today. So I called back inserted my account number after finding a bill, only to be asked for a pin number that Fidium sets up for you that can only be found on your first bill. So, I had to hang up and go online to download my first bill to find this pin number. I called back again to go through the automated process gave the account number and correct pin this time. and was again transferred to someone who couldn't help me after being told they would transfer me to the correct person for cancelations, The new person on the phone said could not help me either and would transfer me, I asked if I could have a direct number in case we get disconnected or no one answers, however they don't' have a direct number available but promised to make sure I would be connected. I finally spoke to someone after almost 90 minutes who said they would cancel my service on March 26th as requested and email me the USP information to return any internet equipment. I asked if it was possible to drop off my equipment somewhere in northern C and of course nope you have to go through UPS. I will be surprised if they are actually able to process my cancel request on March 26th and get my returned internet equipment as they make it almost impossible to cancel their service. With that being said, Fidium should have an on-line cancelation button where you can click to schedule a cancelation date and print out a return label to return your equipment. Needless to say, I will never use their company again after that experience. It's kind of ironic that they make it super easy to buy their service and schedule someone to come out and install everything which can all be done on-line. So, they obviously make it near impossible to cancel on purpose. read more

I had a charge with them that was fraudulent I called them with with time date and transaction number. The first agent kept telling me I needed to start an account to get information. The other representative was awesome but still took 37 minutes to be told that they couldn't help. Any company that plays this fast and lose with credit information and is unwilling to follow up on fraud might break a red flag. read more

In a word: Unreliable. Quality is good...when it's working, which is not this December. I have not had internet service since the thunderstorms began (12/23). I have called and called and called. They were not open. It's very hard to reach advanced tech support. Unfortunately, Fidium is the only fiber internet provider in my area. More choices, please? (They really pay attention to their billing. But not when it comes to service.) read more

Worst customer service. Dishonest business model wich eventually charge you even for demo usage even the service canceled during the demo month. They will keep sending invoices. read more