Wow, has this company gone DOWN HILL…read more With no notice they raised my bill. I tried calling them to downgrade (I don't stream movies much at all) and sat on hold forever. Then I took advantage of their recorded voice offer to call me back. They never did. That means that I was sitting on hold that entire time FOR NOTHING. Same thing happened this morning when I tried to call them, still trying to reach them about the same thing, and no response, an no call back (again). Then I look at their web site and they've got notices on there that they have office space and servers available to rent. I guess times are tough now. I can't imagine why with a service decline like this compared to the past. This company used to be responsive and human and real and timely. Now you're on hold for no reason at all (they're never going to pick up) and forever, with raspy, terrible music that's like torture to have to listen to. I'm going to have to find an alternative. This company has LOST ITS WAY. There is NO EXCUSE for leaving customers on hold forever knowing full well you are NEVER going to put a human on to take the call, and you are NEVER going to return the call after offering to. No one needs yet another business run like this, and I'm not rewarding it with my money after putting me through this and wasting my time like this over multiple days.

I can't say enough nice things about this company. Everytime I call the customer service I speak…read morewith happy & helpful customer service reps. Today I spoke with Kate, she was amazing & very helpful. I'd like to think that Suceed treats their employees good & this is why every person I have ever talked to has been GREAT!!!! Thank you Suceed Happy holidays.

Switching to Xfinity Comcast after being Verizon customers for decades definitely came with some…read morehesitation, but the experience today was smooth and reassuring from start to finish. Daniel and Kaden made a big difference. They were easy to talk to, efficient, knowledgeable, and genuinely helpful, throughout the process of sorting things out with my phone. It never felt overwhelming or confusing, which I really appreciated. Grateful for their support and would absolutely recommend!

Very disappointing first experience at this location, especially because of my interaction with…read moreJoshua. I am not from Roseville. I only stopped at this location because the Apple Store, which is across from the Galleria, recommended that I go to Xfinity for help transferring my eSIMs. My previous transfer had been handled completely over the phone, so I expected this to be a quick and simple process. When Joshua first approached me, he was actually friendly. He asked where I purchased my new iPhones and whether I had purchased them through Xfinity. I explained that I had purchased them directly from Apple and that I have never purchased my phones through Xfinity. He then offered me two watches for free. I politely declined because I did not need anything else and only needed help transferring the eSIMs. I told him, "I'm sorry if I'm being short. My energy is really low right now, and I'm just trying to get the eSIM transfer done and leave." I was trying to apologize and explain that I was tired, not being disrespectful. That was when his attitude completely changed. He became argumentative and started questioning me repeatedly, but he wasn't actually answering the questions I was asking. I had already waited approximately 40 minutes to get assistance. He had me complete identity-verification questions on an iPad and gave me the same question twice. My mom was with me and only speaks Spanish, so I told her in Spanish, "Me está diciendo que son diferentes preguntas y son las mismas pendejas preguntas." I was telling my mom that he was giving me the same questions--not calling Joshua a "pendejo." He became very upset and accused me of cursing at him and calling him a name, which I never did. There was also an issue where, after he scanned my driver's license and I gave him permission to access my account and make the necessary changes, I received an email regarding a purchase. I had not purchased anything, so I asked him why I was receiving the email. Instead of explaining, he asked if I had signed anything. I said no and explained that I had only authorized him to access my account and make service changes. His response, "If you haven't signed anything, there's no purchase," felt sarcastic and dismissive instead of helpful. I was asking a completely reasonable question because I had received a purchase email. He also had my phone at the time, so I couldn't even open the email myself to see what it said. The situation continued to get worse. Joshua went back and forth to his manager, Daniel, several times during the interaction. I eventually asked for a manager because I felt the situation was becoming unnecessarily uncomfortable. Daniel was busy with other customers and did not have much time to speak with me. I understand the store was busy, but I had already waited approximately 40 minutes before receiving help. What was especially frustrating is that after all of this, my phones were still not properly activated. Joshua started working on one phone, then moved on to my mom's phones, and ultimately neither phone was actually active. The changes appeared to be in the system, but the service was not working as it should have been. So after all the waiting and frustration, the issue wasn't even fully resolved. Thankfully, Kelsey stepped in and was extremely helpful. He knew how to access the virtual support system and connected me with Asmaa. Asmaa was wonderful--patient, kind, professional, and very efficient. She answered our questions, made the process much easier, and repeatedly told me to take my time. I truly appreciate both Kelsey and Asmaa for helping turn the experience around. This was my first time visiting this location, and unfortunately, it was a terrible experience. I understand that stores get busy, but being busy should not mean making a customer feel uncomfortable or accusing them of saying things they did not say. I went there expecting a simple eSIM transfer based on the recommendation from the Apple Store, and instead spent a significant amount of time dealing with an unnecessarily difficult interaction. Kelsey and Asmaa deserve recognition for their professionalism and kindness. Unfortunately, my experience with Joshua made what should have been a simple process extremely stressful and disappointing.

~Throwback Thursday Review back to the 2012 - 2013 era ~…read more When I lived in the Citrus Heights area, they rolled out IPTV along the Auburn Blvd Corridor around 2012 - 2013 , it was one of the best experiences ever. I had no drop outs or lapse in TV services whatsoever. The only thing that drove me batty at the time was when the set top boxes would shut off after a certain amount of hours of inactivity. But they had channels on their service that other provides did not. FYI- At the time, they were Surewest before the name Consolidated and before it was Roseville Telephone company. Comcast previously was the only TV provider at the time that offered high speed internet except in the case of Surewest which had DSL at the time. It was great to switch then in the area. Enjoyed the service for many months before I moved. Wonder if the staff from the old Surewest are still with the company in Roseville? I cannot speak for today but There was a good thing happening back in the day and hopefully it continues.

Horrible!!!!!! In the last 2 weeks we lost internet twice…read morewith these folks. Wednesday was the last straw when they said our Internet would not be back up until August 5. That's over a week! Well surprise surprise, we switched over to Xfinity effective August 3 and I can't wait. This is unacceptable! Save your money. Get Xfinity or something that's more reliable.

I moved out to a rental home in the hills of the east bay with the spottiest of internet coverage…read moreand virtually no cell signal. Outer Limit Wi-fi has been a life-saving alternative to bigger satellite internet companies. So thankful they exist. Internet upload/download has far exceeded the alternatives in a rural setting where wired internet has not been made available yet!

I had another Satellite provider that wasn't working out well. I switched to Outerlimit over a year…read moreago and a happy customer. We have had them install 3 additional services including cameras on our remote Delta properties. They are responsive timely and customer service oriented. I highly recommend this company to anyone in the market.

There are few things I despise more than moving, buying a new car, or changing cell phone…read moreplans--but let me tell you, my experience with Cody at this Verizon location was exceptional. He was the most professional, patient, and thorough sales representative I've ever worked with. I switched from AT&T, where I'd been a loyal customer for 20 years and was paying $155 for two lines. With Cody's help, I now have four lines with brand-new phones for just $100 a month (only paying taxes on the devices). What truly set Cody apart was his sincerity and kindness. He took the time to explain everything clearly and even followed up later that evening to make sure everything was working perfectly. If you've had a less-than-stellar experience at this location, do yourself a favor and ask for Cody. He just might turn your miserable day into a great one. Thanks again, Cody!

I am writing this to share a deeply unacceptable experience at this Verizon location. As a loyal…read moreVerizon customer of over 15 years, I expect a basic level of transparency, professionalism, and respect when entering a store. Unfortunately, my visit today was hostile, unprofessional, and entirely uncomfortable. I was working with an employee named Eric to upgrade a device. When I politely asked for clarification regarding a price discrepancy between what he was showing me in-store versus what was displayed on the Verizon app, Eric became visibly irritated and short with me. As I continued asking simple, fair questions about the pricing difference, his frustration escalated. When I asked why he was getting so frustrated, he snapped, accusing me of "countering everything" he was showing him and claiming he wasn't trying to "rip me off." When I asked for his name, he initially refused, dismissively telling me, "You're good." Only after I pressed again did he give his name and point out his manager, Doug. When I approached Doug to explain how ridiculous it was to be treated this way for simply asking about pricing, Eric proceeded to openly talk about me to his coworkers right in front of me while I was attempting to resolve the issue with management. As a female customer in the store alone with my two young boys, being surrounded by 5 to 6 male employees, spoken to in such an aggressive tone, and talked about right in front of my face was deeply uncomfortable and intimidating. To be treated with such hostility simply for asking for price clarification is completely unacceptable. After 15+ years of loyalty to Verizon, this experience has made me seriously question whether I will remain a customer. I expect upper management to address Eric's behavior, as well as the overall environment in this store, immediately. No customer should ever be made to feel unsafe, mocked, or dismissed.

We used fortis as our IT company for the last few years and hired them to move our server to "there…read moredata center" after 4 months we had our launch date on a Monday. We were shut down for 2 days with computer problems and for the next 2 weeks had nothing but problems and downtime. We told them to move our stuff back to our inhouse server only to find out they actually tried to put us in AZURE Microsoft cloud base . That was never discussed and they decided to to that on their own without any change order and lied and said that's what the plan was when literally we had them in our office and thru emails stating that we are moving to there data center were they have space. Our software at that time was not going to work in that platform due to the amount of data. We decided after all the problems to cancel our service to only have fortis strong arm us and held us hostage. We disputed a $1900.00 charge for services they were charging us but not providing and finally after a back and forth with them we agreed to pay as long as we can get our credentials and then they said they were going to audit our account. The next week they sent us a bill for 8,000 dollars for magical tickets from 2 years ago ,gave us 24 hours to pay or they would disrupted out ability to work and that is exactly what they did .block our staff and took over our computers. We ended up paying them 10,000 as basically ransom. They are dishonest and they claim to be there to protect you from viruses and people taking over your computer but they are the ones you need to worry about. It has been 2 months cents our cancellation and guess what ,not one computer problem except from the computers we bought from them . So weird that having the "big IT company with multiple calls to fix computers to not having any problems at all says a lot. The light at the end of the tunnel we also cancelled our VoIP and found a new vender that was less price and more features and we are not paying 2400.00 a month to them for there contract. It was a blessing that they performed so poorly as we found better solutions. If i can save one person from this nightmare and them using a company that will charge you for services they are not providing then this review is worth it. If your looking for a honest IT Company they are not it. you can look online and see this is common practice for them.

I had a very persistent string of virus warnings flashing up on my screen. It was really…read morefrightening as it looked like an attack. I called Fortis and Dustin instantly signed into my account and stopped it. I was so grateful. Thank you so much for such great and immediate response.

All I can say is always go into the store off Sunset…read more Astound makes me a bit crazy & it's expensive. I absolutely have learned over the past 2 years, don't bother calling, walk in. Talk to the people in the store.... They will help you & today, Braxton Pare made magic happen!? Thank you!! Astound : do something vote training your phone center people. They are frustrating, never pay attention & never follow instructions.

Been with them for a while and I keep getting disconnected at least twice a day, it's annoying.read more

they were super helpful and quick! i really appreciated how hard working they were. I went in…read moreneeding to get a new phone sorted out and I was in and out within 15 minutes!

I am extremely disappointed and frustrated with the level of customer service I have received from…read moreyour company. I have been waiting for over an hour, even though I was already checked in. During this entire time, other customers continued to arrive and receive attention, while I was repeatedly ignored and left waiting on the side. What is even more disappointing is that I could see employees standing around and chatting with each other while I was still waiting for assistance. I find this completely unacceptable and highly unprofessional, especially from a company of this size and reputation. I did not expect to be treated this way, and I certainly did not expect to spend over an hour simply waiting to receive basic customer service after checking in. I would like this complaint to be escalated to a manager or someone in a position of authority who can properly address what happened. I would also like an explanation as to why I was left waiting for so long and why my situation was repeatedly ignored. Given the amount of time I have wasted and the unacceptable level of service I received, I am requesting that the company consider a refund and/or appropriate compensation for this experience. I hope someone from management will take this matter seriously and contact me with a resolution. If this is the standard of customer service your company provides, I will seriously reconsider using your company again in the future.

My husband and I had an amazing time at Verizon starting with warm friendly welcome from Manager…read moreRyan!! He also shared about the rewards option and got us signed up! Jeremy came over to help us and see what he could do with my damaged phone! He was fun, personable and took so much of his time to help us get to a solution! He even helped us set everything up on the new phone and took all that worry away of figuring it out ourselves! Jared another manager had come over introduced himself and shared an awesome deal we qualified for with our phone plan that he didn't want us to miss out on! He explained everything until we understood! It was perfect!! I could go on and on about all the goodness we felt, we just loved the experience and felt like we just met new friends! Thank you so much we are grateful for you all!

Great experience at this Verizon. It was busy, but we were quickly checked in then taken care of…read more Kevin was very knowledgable, kind, and quick to help my mom and I upgrade to a new iPhone! He showed us the differences between models, and when my mom had difficulty seeing the screen due to her eyesight, he printed the plan documents to ensure she'd be able to see everything. He really went the extra mile with us, even showing us in clear handwriting all of the specifics and detailed numbers/ math associated with our plan. I'll definitely be coming back to this Verizon next time I need help with my phone. I can tell the team members here are genuinely friendly, kind, and professional people. Thanks guys!