they were super helpful and quick! i really appreciated how hard working they were. I went in needing to get a new phone sorted out and I was in and out within 15 minutes! read more

I am extremely disappointed and frustrated with the level of customer service I have received from your company. I have been waiting for over an hour, even though I was already checked in. During this entire time, other customers continued to arrive and receive attention, while I was repeatedly ignored and left waiting on the side. What is even more disappointing is that I could see employees standing around and chatting with each other while I was still waiting for assistance. I find this completely unacceptable and highly unprofessional, especially from a company of this size and reputation. I did not expect to be treated this way, and I certainly did not expect to spend over an hour simply waiting to receive basic customer service after checking in. I would like this complaint to be escalated to a manager or someone in a position of authority who can properly address what happened. I would also like an explanation as to why I was left waiting for so long and why my situation was repeatedly ignored. Given the amount of time I have wasted and the unacceptable level of service I received, I am requesting that the company consider a refund and/or appropriate compensation for this experience. I hope someone from management will take this matter seriously and contact me with a resolution. If this is the standard of customer service your company provides, I will seriously reconsider using your company again in the future. read more

This T Mobile store is very convenient for us, BUT rather than ever come here again we will drive we out of our way to the other corporate store. The service here is 'flat'...The employees are not unfriendly but at the same time not welcoming. They act like they are tolerating your presence. We were made uncomfortable asking any questions about T Mobile services because after each question there was an audible sigh. We just left and went to another T mobile store further away BUT had great service! read more

Not be snotty to customers. Be proactive to improve customer experience. After dealing with people at this location, easy to see why companies think their employees can be replaced by AI robots. read more

I only required a replacement screen protector I put it on myself. I purchased a lifetime screen protector, and everyone else is there purchasing phones, which takes an extended period. It is unreasonable that they cannot expedite my process and allow me to proceed without a lengthy waitlist. I have already paid for the screen protector. This situation is highly inconvenient. read more

Olivia was amazing. She was very knowledgeable and straightforward with our options. We had gotten the run around at a reseller and she helped put us straight. read more

I wanted to buy a phone number to contact my wife, so I went to this store, a young employee with an absent look spoke to me, the service was simply terrible, it feels like they wanted to get rid of me as soon as possible, he didn't explain anything, he didn't show anything, the employees need to be fired, I give the store a big minus 1 * read more

The store itself is nice, but the customers service online and getting refund after being told you can 'try it for free' for 14 days is non existent. It's been over 2 months and still no refund and I've been put out money for having to transfer my phone over to them and back to my original provider. So not only was I charged by T-Mobile but also my original cell phone provider for a 'set up' fee. Don't fall for the your can try their service fore free unless you know their service will work for you. You will have to give them a credit card and they will charge it even if you cancel within the 14 days and you won't get it back. read more

Shout to Eric and this store for taking care of us today!! Amazing customer service. Backstory been going back and forth with T-Mobile call center agents for over a couple of months. Those call center agents are extremely frustrating and I tried multiple times to cancel my account. The last agent hung up on me which brings me to the store today extremely frustrated. Eric was calm, knew exactly what to do and handled all of my questions and went beyond by showing me the status of my account and what to expect next. Which is what happened exactly. He dealt with those frustrating call center agents for me. Thank you Eric, you deserve a raise for your deescalation skills, expertise and customer service. read more

This location of T-Mobile is very good service. The interior decor of the location is much nicer than other ones, and very comfortable, friendly, and helpful atmosphere. They have all the right equipment in stock. That is very convenient. One particular employee named, Eric, was especially helpful. He was friendly, easy to talk to, and knowledgeable about the products I was interested in. If you are looking for a T-Mobile location to visit, this one is highly recommend. Their team will make your phone transactions successful. New iPhone 14 pro, with two lines, attached to one phone, one business phone number, one personal phone number . read more

The people were 100% the best in helping us buy our new phones and set them up with screen savers and Otter boxes. These were the most patient people in Roseville. And this T mobile store has always been the best. Our experience here was as close as it comes to being PERFECT- right Eric? read more

I was unfortunately having issues with my phone, so I went into this store to get some help. A respectful gentlemen, Anthony was so helpful with detecting the issue with no problem. He even brought up some concerns about my account and mentioned that I'm able to get a new phone due to it. He didn't pressure me to sign up for a new phone which I kindly appreciated. I ended up getting the new phone deal & during the process he answered all my questions as clear as possible for me to understand. I don't think I'll want to have anyone else at T-Mobile help me besides Anthony! read more

I returned my modem at this office and prior to this I made a payment. Instead of refunding me , they mailed a gift card to our house for what tmobile owed. I have been dealing with this for almost 3 or 4 months. I can't get a hold of headquarters and I keep getting billed. If streaming, never use tmobile internet. read more

This will be a tough review to write! I really have enjoyed T- mobile and I still do. I went to the Douglas/sierra college location to buy my phone cuz it had the best reviews for customer service. Customer service is important to me so off to the Douglas store I go. I had decided to buy an iPhone 14 pro because it was the best phone for me. I didn't have a trade in phone because iPhone 6S plus is worthless as a trade in. So straight purchase of iPhone 14 pro. Ok no problem. So I wanted a gold colored phone but they were out so they said purple or black. I chose purple. Employee goes in the back and after ten minutes comes back and says they only have black. Ok I guess it's black because I came to buy a phone, not a color. So it's a straight purchase, no trade in for $41 a month. That's great. So I got an otter box case for $70 and a camera lens protector for $20. Great, things are going great and I'm finally upgrading my phone! The otter box cases are very tough and protect the phone very well. But they are hard to install as evidenced by the fact that they are new cases that the staff aren't necessarily familiar with and all three of the staff attempted to install it as it is difficult to install but one of the most capable of protecting the iPhone!!! Anyway everything is great! I'm getting my iPhone 14 pro so I'm happy. So the otter box case is practically bomb proof. Wait, what I can't say that? Ok I will chill.So now we put a lens protector on the camera too. So I have everything I came for and I'm ready to leave cuz when I buy a phone I buy it and leave. Not trying to be here long. So the iPhone 14 pro comes with a usb- c cable but not a box. So now they want $20 for a box. I don't need it cuz I have a lamp with a usb- c plug. But I asked the employee helping me to discount the box or the case or something!!! Sheeeesh, I was at Xfinity the day before and the $70 otter box case was only $50 and the $20 lens protectors are like a couple bucks at most places. So it's still a good review and the employees are great so it's just prices that are high! Like a device connection charge of $35. T mobile should be paying me for being a valuable, loyal customer, right? Down payment of $77.50. Tax $77.50 Total due today is $209.45. iPhone is $999.99 on a monthly payment. The good thing is the monthly payments are interest free. Anyway I have my phone and I am happy and I'm not gonna let the greedy corporate shareholders ruin my day! I don't think the local employees get to decide policy or pricing. T-mobile maybe should think about a small discount here or there!!! It would go a long way!!!!! read more

Worst store in the area!!!!!! Zero stars!! Did a free 13 upgrade before Xmas, been waiting every since and find out today store canceled the phone order with no notification. Also did the air pod deal and was supposed to receive a prepaid credit card as part of the deal- NOTHING! Store is a joke! Had to call HQ to find out how bad they really suck at customer service! Save your time and go to Lincoln Store they care about their clients NOT this clown shop! read more

Yelp T Mobile I went to the T Mobile Store on Douglas in Roseville today. I was a previous Metro PCS customer. I needed to replace my phone. Gabrielle assisted me. All I can say is a huge thank you. She transferred my previous Metro to now T Mobile. I got so much more than I ever expected. I got a great phone, with much more than I got with Metro. Gabrielle was very professional, explained things well, the whole process was completed in what seemed to be a very short time. The entire store, seemed so customer oriented, friendly, worked together, unusual these days. You really need to go in and see what they have to offer, I think you will be surprised, I know I was. read more

my husband bought me a phone number, he spent a long time choosing a store based on the rating, so he went to this store, a young employee with an absent look spoke to him, the service was just terrible, it felt like they wanted to get rid of him as soon as possible, he didn't explain anything, he didn't show anything, the employees need to be fired, I give the store a big minus 1 * . read more

So this is an easy one absolutely incredible experience, working with Ovas at the Douglas location I have been dealing with a screen protector issue and getting it replaced per the insurance replacement service that T-Mobile offers. I had been to two previous stores that had both placed orders that never got to me. I was going on over a month waiting, and still had received nothing. I called the Douglas store to ask them if they had a the replacements and they said they did. Unfortunately since I had purchased a different brand when I bought it, they were unable to replace the screen protector with the brand they had in stock. I spent time talking to T-Mobile customer service on the phone with extreme frustration and little to no help. One of the employees at the store, Ovas, heard me talking on the phone to T-Mobile and long story short, He ended up finding a replacement that would work to say that it was exemplary Service is an understatement. I am so pleased with how this turned out, and that is all because of Ovas and how he went above and beyond. Absolutely incredible employees and he deserves much more kudos and he gets. Very very happy customer here and this will be the only T-Mobile location I will revisit read more

My sim card crashed. I didn't know it happened while I was out of town. When I got back into signal my mobile data did not come back on. After trying to check on the problem myself I decided to go to this location. A guy in his 20s? came up to assist me right away. I didn't get his name but he had curly hair. Awesome guy - laid back and fixed the problem right away. Very happy with the customer service :) read more

03/09 - Came in to upgrade my phone, wanted to see what kind of deals they had. Recently cancelled with Verizon and I was still using my iPhone 11 Pro. I was helped by Daniel and Roy and they both were very knowledgeable with products, plans and how billing worked. It was very easy to understand and was explained in a way that wasn't confusing at all. Thank you for the help. 03/11 - Went back to upgrade my wifes phone since she really liked the iPhone 13 pro, unfortunately they did not have the color so Josue' and Matthew called around to find it and they did. Thank you for the team here, very well deserved 5 Stars! Much appreciated! read more

Switch to T-Mobile, just did, Service was great , very professional and friendly. I was getting a runaround from my other service. Popped into the store and they took care of business. Got me switched over pretty quick. Poulad M was expert. I forget the name of the first guy I talked to but he was great too. Glad I switched, very satisfied customer. read more

Just walked in to purchase an iPhone 11 for my daughter and I. Picked out the 2 screen protectors and cases. The two guys working in there didn't say a word to me. Not even a hello. Waited 15 minutes. Both were with a customer but could have acknowledged my existence. Now on my way to the Verizon store for my business. Looks like you just lost 1,500.00 read more

"Blake" was the worst! He wasn't friendly and when I told him I was mask except he rolled his eyes and said he did not care. I asked to be provided a mask and he again rolled his eyes and said no. I came in with a friend for her to get a replacement phone and he couldn't be less helpful. He laughed when she said someone stole her phone. He really needs to go back to training and get an attitude adjustment. If I could get her to switch phone companies I would. Nothing was explained. Beyond poor customer service. Go to a different location if you are still with this company. read more

No voicemail for 8 days. Could not get into billing as it would not recognize user. Manager is useless with a over the top everything is good attitude. Had to write T mobile to get us fixed up but then the price had gone on$25. They want to sell you high but cant seem to get the pone working correct. Run to another place went to store twice and came back after 90 minutes, still not able to fix. Our phones should be half price fr he incompetent service read more

Go see Josue here! I had an old iPhone 8 with a touchy broken screen and needed to upgrade it after 4 years. I was unsure of what new phone would be best for me but more importantly, I didn't know if my old phone would work for a transfer of all my stuff to the new phone. It was a tricky process but Josue was so kind, patient and helpful the whole time and made me feel reassured that it would all work out. I ended up with iPhone 12 and all my stuff transferred onto it. I am so grateful to Josue's awesome service and highly recommend him!! read more

I called just to ask if they had the iphone 12 pro in stock and the man who picked up just said "no" very curtly and then immediately hung up. I've never had such a rude experience with Tmobile before and I absolutely won't even bother to try to come to this store if they can't even seem to handle a simple phone question with proper customer service. Unfortunate I didn't get his name as well because he didn't even bother to introduce himself as do all the other employees that I have spoken with over the phone before. read more

Absolutely horrible customer service. There are 2 employees helping 1 customer decide on a phone while I need to return rented equipment I have in error because of T-Mobile. Apparently this customer is getting preferential treatment as he is a friend of an employee and is giving some sort of free advertising kickback. No actual transaction is occurring. We are now at a point of small talk about the customers private business and laughter. Now they are discussing nick names for one another. Going on 33 minutes wait. Awesome now the customer is going to get his wallet so they can start porting him over from sprint. Guess another 20-30 for an account startup is coming up next. read more

T-Mobile - 2 employees helping a single customer decide on a phone. Everyone else ignored. 33 minutes later and counting ... - Mobile Phones Near Me - Roseville, California

Great customer service. Usually when you have great customer service I've found it's only one person at a business, and you wait to only speak with that person. Not here. This week I interacted with Kevin, Anthony, Kyle and Roy In moving my service to T-Mobile. All of them friendly, patience , welcoming. Just excellent. I feel I made a good choice in moving my service. Thank you for a good experience with your store. read more

The manager at this shop is terrible . HE TELL ME A SAMSUNG AUTRA 21 ON February 2021 price it 1400 .00 when I see on the website 1200.00 please don't do amistake like me .manager He treats you very very bad and HE not RESPECT People I never go back that shop again and I also don't want to USE T.m the shop at 3980 DOUGLAS BLVD ROSEVILLE CA 95611. read more

T-Mobile - Please don't come to this shop - Mobile Phones Near Me - Roseville, California

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Just changed service from Verizon to T-Mobile. Bought 2 new phones, along with service, phones needed to be mailed. Received phones, went into store to have programmed. Needed to use restroom, Roy D., Retail Associate Manager, said "we didn't have a restroom," I asked what do you use, he said "our restroom," I questioned him about not having a restroom, he said "not for you" and directed me elsewhere to use a restroom. Will this be how a new, transfer customer will be treated with T-Mobile? Glad I have x days to see if I am fully satisfied w/T-Mobile, not starting out good! read more

Kevin at T mobile was extremely helpful. The phones we wanted were out of stock. He found two for us at another store and went there the next day and personally picked them up for us. He went out of his way to be so helpful. We switched carriers because our old one was getting so expensive. Kevin almost cut our bill in half. My husband is no longer swearing at his phone all the time, which makes me so happy. read more

Excellent service at the Rsvl locn on Douglas. Polite, listened to my needs and quickly met my expectations for trading in new phones for my mother and I. read more

I had recently walked into this conveniently located T-Mobile branch without an appointment to get an iPhone 7 for my dad. I was immediately greeted by Kyle, one of the most welcoming, friendliest and knowledgeable T-Mobile employees I've ever met. His honesty and professionalism definitely made my visit much more pleasant than any other stores I've ever been to. To top things off with a cherry on top, we arrived when no one else was there and had absolutely no wait at all! I felt kind of bad for Kyle when a swarm of people came in having to wait for the Windows 95 Dial-Up computers to finish my transaction. The computers are a bit slow which made the visit very inefficient, but overall, I was very pleased with the service I received and was honestly extremely impressed with this particular T-Mobile branch. read more

Although there is one employee at this location who is helpful, this company continually promises one thing and provides another. I have had a new Iphone 5 for six weeks. The lock button is broken and the phone will not turn off. I have a warranty on the phone, and they told me I could come in and have the phone replaced. I get to the store, and they tell me that no, they can't do that because it's been past thirty days. They will "overnight" me a new phone though and I can come in and get all of my information transferred to the new phone. Problem is: they want to charge me 20 bucks to get the new phone, which isn't a big deal, but I've literally had the phone for 6 weeks. It shouldn't have crapped out by now. But whatever. I get a confirmation email and text letting me know the order for my new phone was placed... and it should arrive July 7th. Is that what "overnight" means, T-Mobile? Just wondering. So now I'm waiting for this phone to arrive, can't turn off my current phone, and every time I use the phone I have to wait until the screen times out. I also recently changed my phone number and have now received countless calls from blocked numbers. The majority of these calls are from different collection agencies, asking for a girl named Jasmine. Even though I've let each caller know that I am not Jasmine and know nobody by that name, the calls continue. I've asked T-Mobile if there is a way to block calls and they said no, but I can change my number again for a ten dollar fee. Why should I be paying for a new number when they gave me a recycled number and I'm receiving phone calls from 6 am to 9 pm? But anyway... if you're Jasmine and you used to have T-Mobile... girl, pay your bills. read more

I am switching from Verizon to T-mobile and there was an issue with my phone (which was new) changing over and accepting the sim card. Can I just say the Jordan stayed with me for 2.5 hours in the store, trying to troubleshoot ANY AND EVERY option to help me. Turned out that Verizon had a lock on my phone but Jordan did so much to help. Cristian was also very helpful. Very happy that they helped me. read more

This morning I go to the store to upgrade my phone. There are a few people being helped in front of me but there is nobody else in the store. I wait my turn to be helped and the salesman shows me a two phones and one tablet. 3 minutes tops then he proceeds to help another person for 30 minutes never came back to me or even acknowledge I was still waiting. My co-worker came to check on me after he ate his lunch. At that point I walked out. What made this other person so much more important than me????????? read more

A customer since 2003. And out of all the sales locations I've been to throughout the years, this store is by far the most customer focused. Not sales focused. Have you ever been to a store and if you're not planning to buy a new product you're treated "differently"? Not so with this store. So although I've moved and this location is no longer the nearest one. I purposefully will drive here to browse, ask customer questions, etc. And if I want to jump to latest released phone, I'll do that at this location as well. Over the years this location continues to hire and maintain quality staff. Kudos to you Roseville /Granite Bay store. You do T-Mo and your customers proud!! read more

Switched over 5 lines from Sprint. Worked with Jessica and Adam on two separate occasions. Very nice people. Michael, the general manager deserves the 5 stars for his customer service. Don't want to get into the details, but they were generous, gracious, and understanding. So, essentially, don't go to another store. Go here even if you have to travel. read more

Come in for my upgrade and got myself a Samsung tables. Adam and the crews are awesome. Always satisfied when i visited this location. Never disappointed with a waited time. I will keep coming back to this location not even out of my way from home or work. Thank you Adam, Crystal and everyone. read more

I have had sprint for nearly 2 decades. When I received the announcement that Sprint is now T-Mobile, I was concerned about going into the store to do a phone update. I figured I would be standing there forever, So I blocked out my afternoon. Visiting the T-Mobile store today, all of my fears were completely alleviated. Kevin and the T-Mobile team at the Douglas store were fantastic! They were quick and efficient And barely took any time at all. I really appreciate the customer service. I look forward to Being a T-Mobile customer for years to come. Thanks!!! read more