The most painless experience I've had upgrading a phone. The customer service was great. Thank you for reviving my faith in good customer service. read more

April 21st 2026: 20 minutes I've been waiting for Manager (Roy?) to come out of hiding in the back to get me a copy of my bill. read more

T-Mobile - Mobile Phones Near Me - Roseville, California

Hire better people. Ryan has no personality and seemed to want us out of the store.l quickly as the store closes soon. Ugh My wife and I both have T-Mobile phones and Internet. We will go to a different location. read more

I had trouble with my online order I purchased a new IPhone and I'm sure I got a defective one. When I called T-Mobile over the phone, they suggested I went to this location since it was a corporate one. Upon arrival, there was a few people not too many. After a while of me being there, it got pretty busy but they ended up taking names down so nobody got skipped. Jerrald was the rep that helped me. He was very knowledgeable and very attentive. I was there a while but I got a new phone and got everything fixed so I'm a happy customer. I would definitely recommend this location and ask for Jerrald . read more

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Went to add an Apple Watch to our account. Service was great and everyone was helpful! Took advantage of their promotion on the watch and they helped us set it up. read more

They are not transparent about the hidden costs of upgrading iPhone thru them. I deeply regretted doing it thru them online. The branch at 920 pleasant grove blvd is excellent, the staffs there are very friendly and helpful, pity about the corporation itself. read more

this stored helped me so much, an angel of a lady let me walk in when I was desperate at 7:59pm. Right when they were about to close.:.: thank you for being good at what you do! Also props to the man who helped me figure out my messed up phone lol read more

Jerrald was the consummate pro and despite the bad greeting interaction with the younger employee , Jerrald made up for it without even knowing about the crappy treatment the greeter gave me. The new guy needs to be retrained or should find another career. Tristan also fixed my I messaging. They have some good employees here at this location. read more

T-Mobile - Mobile Phones Near Me - Roseville, California

I confess that I only come to this location when I'm redeeming T-Mobile Tuesday's freebies. I prefer to claim my items on opening time, and as late as lunch rush. Staff would usually ask upon entering if one was claiming giveaways and would request the customer to claim the deal on the app. Quick in and out. read more

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Great customer service! Answered all questions on internet connection and offered device for home setup. Finally back online!

I am extremely dissatisfied with the work of T-Mobile. I took the phone on lease. I paid all the monthly payments, paid the final amount of $312 in May 2024. And then it started. The phone was blocked. They keep unsubscribing, transferring from one employee to another. They write endless reports and I have not been able to use my mobile phone for 1 year and 2 months. Think many times before cooperating with T-Mobile. Every time the support service sends me to the office and I lose 2 hours read more

Ugh the employee's here are so unprofessional. I got my time wasted by a man who gaslighted me the entire time by saying I couldn't get a new phone because of my storage amount. The next day I went to the Douglas location & I bought the iPhone 15 there instead. The man here (which I unfortunately did not catch his name) also was not giving my sister and I his attention, and was just completely insulting how much photos & apps I had. We left feeling like our time was wasted & it was extremely unproffesional because he said my phone had water damage when it did not when I went to the other T.Mobile store. I did not trust what he said. He just wanted to give me a hard time. Another employee was dealing with a customer who was unhappy & he turned to his co-worker and told him how annoyed he was. How un-professional. Do yourself a favor and go to the Douglas location. Service is absolutely terrible. I insulted the entire time. read more

My daughter and I came into T-Mobile with one thing in mind. New phones! I was still trying to decide which phone I was going to go with. She had her mind set on an Apple 11... what a spoiled brat! Due to covid, T-Mobile has set up some new safety protocols on how you enter their shop. You must 1st wear a mask before entering. I haven't tried walking in with a clown mask yet so not sure if that's against the rules.. jk. You also must walk up to their table they have set up right outside the side door. You check in with a representative that is also masked and let them know why are there. The store is set up to help one person or persons per representative. So there is a chance that you might have a little wait ahead of you. There are tables outside for your convenience very.. They might be long to panera though. Inside, the store is clean and set up with the most current phones to top notch accessories, such as speakers, watches, chords, screen protectors and phone cases. Today I was set up with Eli. I believe Eli was short for Elias... After looking at all the phones that they had, the newest one still yet to come out on the day that I was there, was the Samsung Galaxy note 20G and the Samsung note 20 ultra 5G. Both beautiful. They had areally nice promotion they had going on with if you pre ordered the Galaxy Note20 5G. You would get $100-$150 for anything at the Samsung store. Easily access from your app. I walked out to my car and sat with my daughter and talk with her little bit about what we should get. After little bit of thinking, I couldn't go without the Galaxy Note20 5G. It came with that nice little bonus so I can put it toward some headphones... and I need new headphones. My Bose ones are crap. Unfortunately for me, Eli had to take his lunch break. So his coworker, Eddie helped with the payment system for me. I feel like they both did just as much work helping me in my daughter get our phones. Eli gave me so much information sold me on the phones. After a little thinking, Eddie took care of my payment and answered even more of my questions. I like this location because they aren't pushy about trying to get me to buy a phone. It was at my own pace. Any questions I had, Eli & Eddie happily answered them. Thank you Eli & Eddie!!! read more

T-Mobile - Jerald! My favorite Tmobile rep! Best there is! - Mobile Phones Near Me - Roseville, California

I've been frequenting this store for well over a decade now. Overall, some of the consistently best customer service I've received from any company. My recent helper was Josh. Had yet another issue with the TLife app that wouldn't acknowledge my extra lines on my plan to purchase a phone. While hesitant due to the false information the app was displaying, once he viewed my account through another option, he was able to get the line added and I purchased the phone. All store Tmobile ambassadors have have given FANTASTIC customer service, but on hard issues I have been willing to wait to wait for Shannon, Vanessa, or Jerrold as they have been at the store for about as long as it's been open. If you don't mind going and doing a face to face to purchase or deal with issues, SOLID, store, great people, and a memorable experience. Tmobile has kept my business because of THEM.... Tmobile customer since 2002 read more

I am so so so sorry I convinced my family to switch from Verizon to T-mobile. Not only has the coverage quality reduced but they give false promises of (a) promotion rebates which we only got 50% of what had been promised upon switching, (b) sneaky marketing tactics that get you in the door with promises for lower monthly payments that don't actually pan out, and (c) their exchange a phone program is nothing like we had been told. That last is what had put me over the edge. Just brought my 100% paid off phone in that had a crack in the back (but still fully operational) and although we had been explicitly explained by the original sales person we signed up with, it would still get a high monetary return value for something very similar to the damage I had -- I was immediately shutdown by sales staff saying I would get zero compensation to get a new phone and I'd have to pay FULL value for a replacement. Plus we'd be locked in for another 2 years with T-Mobile. Nope, nope! Going to go buy a refurbished phone online right now and then be free to get my family out of this company asap. read more

I went into this store to get info on an Apple Watch, not realizing the iPhone 16 was just released. It was packed! The wait wasn't too long, once it was my turn, I was assisted by Justin L., he was great! Took his time finding me the best deals, I ended up walking out with the an Apple Watch, an upgrade on a current phone AND the iPhone 16! Best part, my monthly bill hardly changed :) Thanks Justin! read more

The communication and quoting services are awful. You think you're getting one price and then once you sign the contract the prices drastically jump. And then if you have buyers remorse due to the mistake on quoting you still have to pay more out of pocket to restock the devices that were given to you "on them". It's frustrating because I never would have signed the contract for a $200 phone/wifi bill in the first place when my current bill is way cheaper than that. So now I'm out $100 because they gave me false information and won't refund me. It's unfortunate that I'm penalized for a lie from their customer service representative. Highly do not recommend. They didn't even try to make it right with me. Basically Chris insinuated that because I signed the contract it's my fault when in reality I signed a contract of a $147 bill and after going into the store and speaking with a representative I find out all the left out information. (Shane's work ethic does not reflect this complaint) After speaking with Emily and Chris over the phone, I will not be joining the T-Mobile family. I just wanted my money back for a service I didn't even have or use for more than 5 days. I just wanted them to make this right and now I'm out money with nothing to show for it other than disappointed because they played me for a fool. Very upsetting. This never would have happened if I was given the correct information from the beginning on prices. I was lied to. read more

I would like to give a special thanks to Justin for being very patient and for his assistance in helping us choose new phones today with T-Mobile. All of the reps in this location were very helpful and offered great customer service! Thanks to a great team! read more

Cody at the Pleasant Grove location was amazing. When you see someone try as hard as Cody did, to help me, it is just something you just have to comment about. I have a child in the military who will be deployed, the only communication, when available, email. For some reason, my internet access through my phone stopped, part was an issue not related to my phone, part was. In any case, Cody was over the top persistent, asked for my phone and would contact me, as soon as the situation was resolved. They were able to resolve my issue and we were back up the same day. There really aren't words to express how grateful I am, you have no idea what you have accomplished, thank you so much. read more

I had Sprint for several years before (8 years?), never had an unresolved problem. Switched to T Mobile when they started their $30/month for Senior's program, (includes unlimited phone and data). Now of course, Sprint became T Mobile! We've now had T Mobile, these last 5 years. For the first year, we had reception problems inside the home (same issues with all the other carriers). Had a call from T Mobile that first year, asked about our experience with their service. Mentioned their reception service was NOT good. They offered us a device that boosted the reception when using WiFi calling. ALL is good now, we couldn't be happier! read more

T-mobile is stupid, I wait an hour for call back get my call back and I'm waiting another hour to talk to someone . why didn't you just call me til you were ready I'm wasting my battery waiting and waiting it's really irritating . I thought it was my turn ? where is my representative? I'm tired of waiting, if it wasn't my turn DONT call me until it was my turn , now I'm forced to wait on my phone ‍ so fucking irritating #unhappycustomer read more

Tristian is completely rude and useless. Put an order in online and he wouldn't even bother looking it up in the store with their customer service over the phone. Their customer service said Tristian was rude to them too and told him they could see the order. He simply refused. Using another store from now on. read more

Excellent service. I called to make sure they had to replace it screen cover for my phone. They said yes please come in. I was in an out in less than five minutes. The gentleman was super helpful. They were super nice. It was nice and cool in there. Definitely recommend this place very personable staff read more

Worst business ever. Cancelled their terrible home internet. They continued charging me the monthly fee. When I disputed it, they tacked on a $15 late charge and said I need to go in-person to a store to discuss the charge. This is like the mafia of telecom companies. Never again will I do business with T-Mobile. read more

I had a T-Mobile hotspot to return and I wasn't aware that it had to be boxed and labeled. My husband simply told me to bring it in, so I tried to. The reactions I got from the employees here were completely disrespectful. They told me what I needed to do, but with smirks on their faces. If you're not completely familiar with their policies and you'd like to be respected while they explain things to you, you'll want to go somewhere else. read more

Axis Appliance Repair came to my home a few days earlier than the original date given by my Home Warranty. The technician was great. My Kenmore Dishwasher stopped running & had no power mid cycle which is never a good thing. He correctly diagnosed the problem and had the part in his vehicle so the dishwasher was fixed on the spot. That was such a relief & I'm very happy with the service I received today. read more

Was referred here by Sierra College Store. Came in to pick up a phone for the wife, one of the easiest, friendliest transaction I've ever went through. I know enough that makes it easy for the rep to do their jobs. Andrew was very chill and understood what the assignment was, we also had a few laughs. BTW make sure you come in mid-day because Jerrald and Blake will buy lunch for everyone customers included. The whole store had a really good vibe, you can tell everyone was just having fun but still about their business. Thanks for helping me today. Much appreciated folks. Until next time. read more

Went in there because the T-Mobile in the galleria tried to sell me stuff I didn't need or want . Long story short came to this location and Cody I believe was his name was super nice and helpful . Literally went in and was out with my new phone 10 mins later . Highly recommend this store ONLY ! Avoid the galleria one at all costs . read more

When I went in to get new line of service the employee's at location were very helpful, thanks for being good people.

This is not a review for this specific store but the cellular service offered in the general area of Roseville and Rocklin. It's awful. It's frustrating living in a well populated area, less then 30 min from Sacramento and not getting adequate service away from the home WiFi. LTE is promoted on the phone but it seems to be 2G. Audio, video and navigation is severely degraded. 2 out of 5 bars. read more

The rep (Jay) straight up lied to me about the plan. 4/5/19 went in to get my discount for switching over from Verizon and also confirm what the Costco rep told me that I can take advantage of the buy 2 lines get 1 free later that weekend. However the rep lied about the deal and said if I didn't take advantage right at that moment, I wouldn't get the offer. Either goto Costco or sign up online with their customer service. Worst thing, I called customer service to ask if the discount got processed and they said the rep didn't even start it. He ended up just pushing me to sign up for a line for no reason. Worst customer service ever. Goto another store or just call in. read more

I can only hope someone from Corporate gets a view of this Yelp! First, my in-laws in their 80's tried to have T-Mobile set up to acquire lower cost Internet. They live in Loomis and faced ENDLESS problems with reception and connections. After going to the store they advised they have nothing but problems in the Loomis area?? They decide to go back to their previous provider and I try and return the T-Mobile modem. No you can't as you aren't on the contract. Now my Father-in-law is handicapped and my Mother-in-law experiences a fall putting her in the trauma center. Weeks of recovery past and they now try and return the modem themselves. Now it's my mother-in-law's turn and while her handicapped husband waits in the car, same last name and address - told NOPE, it must be by your husband. He with two canes manages to get to the counter. He gives them the paperwork and his license and also told - NOPE - Your license says James and the contract says Jim???? REALLY- what level of intelligence does T-Mobile employ? This also with the aid of the Manager who charges them $165 and throws the unused modem in the TRASH! I will make sure Corporate gets this and will not stop alerting any and every possible new T-Mobile customer to such a low class business. Thank goodness for Yelp, Facebook, Tic Toc, and the BBB!!! read more

Carter rocked today! He helped Jennifer and I get a new phone and transfer data from another phone. So pleasant and personable! Super knowledgeable as well! read more

These guys are crooks and amateur "sales" people. They completely screwed up my phone and the service and carrier. I'm expecting a phone call or an email from corporate. I've already spoke with corporate and this isn't the first issue this crooked store has received. Hopefully these issues will be addressed but that's wishful thinking. Please please please stay away from this place. Nothing good will come of your visit. read more

Unless you want to be treated as a liar and a thief and have agents be disrespectful to you then don't go here!! I have had issues with Tmobile since July of 2022 when I got my iPhone 13 Pro Max. Well February 6, I woke up and that phone wouldn't turn on. I went into the store. Sat there for almost an hour, and not one agent said a word to me or any other customers. I asked an employee how long it was going to be because I have an appointment to get my lashes done in 40 minutes. She said "isn't a phone more important than your lashes?" That was strike 1 and I should have went somewhere else. I left. Called Tmobile they had me trouble shoot it said I can go back to the store and upgrade my device and wouldn't have a down payment but they were also sending me a warranty phone for replacement on the other device. Went got my lashes done, came back. Someone helped me super quick. Well I checked my account and was charged way more for the phone then what was told. Called Tmobile on phone again, they said to return it and they'll refund me and recharge me the correct amount. Went back in, nothing but issues again on top of attitude from the employees because I kept going in and out . My warranty phone showed delivered to the store, they said it wasn't no where to be found. Tmobile on the phone said the employees name it was delivered too and agents in store just didn't care. Then the manager agent on the phone asked to speak to the manager of the store, the manager of the store had attitude as well. The Tmobile manager on the phone saw all the notes of what I've dealt with the past 2 years; so he was trying to make it right but the store manager was giving attitude . The girl in the store kept rolling her eyes with attitude and had smart remarks to everything I repeated from the manager of Tmobile on the phone . Manager on the phone said my phone showed employees name that got the phone and that it was their and the girl employee kept having attitude saying it wasn't which she should have figured something out then instead of being rude to a customer who is only repeating what the agents on the phone are saying and is trying to get her phone fixed. I left Tmobile that day and went to Verizon which was the best thing ever. Tmobile wanted me to pay $1100 for the new iPhone 15 pro max and Verizon all I had to pay was $108 out the door . I will never go back to Tmobile . Even the Verizon employees are more joyful happy and excited when you go in their but Tmobile the moment you walk in had mad faces and attitude. Save yourself time and go somewhere else read more

I went in with my new iPhone mini & needed to transfer apps & some saved files from my old android device. Shannon C was very helpful & helped me instead of telling me to do this at home. The process of transferring files, etc., can take hours but Shannon C did it in under an hour & with a good attitude! She also reported to the manager at her store about the lies I was told by another T-Mobile store because they didn't want to take the time to help me. Thank you Shannon C!!!! read more

DO NOT COME HERE!! THE WORST CUSTOMER SERVICE EVERRRR!!!!! They don't even deserve 1 star. They deserve ZERO! They lucked out cause the lowest you can give on Yelp is 1star! I came here yesterday trying to buy a cover for my new blackberry. Came in the store, NOBODY acknowledged me out of the three staff members. I came here with 3 other people, NONE of us were ever even greeted. Found my cover, and waited in between two counters for about 5-10mins to pay, still NOBODY acknowledged me. One of three staff members was just on her cell phone at the back counter, the other two were helping customers, but how hard is it to just say, "I'll be right with you?" Like really?! How hard is it to just acknowledge a customer? It's the basics of customer service, come on now! Their loss, not mine. Just going to hop on amazon.com to buy a cover for under $4. I was about to spend $12.99 on a cover there!... read more

Went here to get help stopping my mom's phone service after she passed away unexpectedly and the guy who helped me was incredibly rude. Said "if" she passed away I would have to call the main T-Mobile line. Like I'd lie about my mom passing away? Don't waste your time here with the rude ignorant workers. Unbelievable. read more

These employees need to be trained on what programs and phones they carry. I've never had a person not be able to help me with products they sell. Worst T-mobile I've been to. read more

I went to T-Mobile to purchase a new phone and bought an X- fold type phone with a nice large screen but after a couple of days i realized it was to much phone for me. I just wanted one less complicated , i talked to Justin and he informed me a lot of people were having the same problem, it is a great phone but way more than i needed. Justin helped me out tremendously, very knowledgeable to what the customer wants and needs. Justin helped me pick out an I-Phone with a large screen (not as large as the fold) the volume was exactly what i really needed. Thanks to Justin my life is back to normal. Want a good deal go to T-Mobile on Pleasant Grove in Roseville by Sams Club. read more