This morning, I was upset and frustrated about a billing issue. I was unable to resolve it on the phone, so I went in to the store. WOW! Was I glad I did! Trevor was calm, polite, friendly and caring! I felt better just being there! I would add that Trevor is also knowledgeable, patient, and professional. My issue was completely resolved, thanks to Trevor, (and Kevin in Customer Care), and I felt like a weight had been lifted from me. I am thrilled and can't fully express my gratitude for Trevor and his actions on my behalf. I highly recommend this store if you want an excellent experience!!! Thank you Trevor!!! You're the best!!! read more

if you are Verizon customer go elsewhere. I mean anywhere, but here! We had a death in our family, so we needed to change our phone plan. The person that we worked with took advantage of us rather than trying to help us. We were lied to about the cost of our plan. When we received our first bill recently, we noticed it was double what the victra associate told us. He also said he would upgrade our phones with no cost we just needed to turn in our old phones and pay the taxes on the new ones. Of course, when we got our first bill, both phones we're on our bill, We spent at least six hours at this location annd nobody was able to help us. I finally had to go to a corporate location and they were kind enough to help fix what they could. I wish I had gone to the corporate location in the first place because they were so kind and seemed to be people of integrity. They helped resolve what they could. I am still dealing with issues with this new phone and I'm really sad because I've been a Verizon customer for over 20 years. I've never had this kind of customer service from Verizon so it has been surprising. Not all Verizon stores are created equal. I wish I would've known that before I did business with this one. Hard lesson to learn, but I hope other people don't make the same mistake. read more

I worked with Mila and she gave me amazing customer service. She is very knowledgeable and gave me a great deal! Will definitely be sending my friends and family to her only! read more

Connor was so extremely helpful as we finally bought two new Apple iPhone 16 Pro Max to replace ones that we have had for 12 years. He transferred everything successfully between the phones in 1.5 hours! We highly recommend this Verizon location if you ever need any cell phone assistance. read more

I would give zero stars if I could. I've been there twice to do a simple internet purchase pickup and left without my purchase. They wasted my time and have the worst service ever - and management is non existent. They are not an actual Verizon store so stay clear of them. Go directly to Verizon, it will be so much easier. read more

If I could leave ZERO stars I would. Dec 19th I bought a bundle - phone, iPad, watch. They said it would take 3-5 business days for our specific watch to come in. A week goes by, no call. On Dec 28th we go to the store, wait for over an hour only to be told our watch was SOLD TO SOMEONE ELSE. Ok. They say it'll take 2-3 business days for a watch to come in. Time passes. No call back. I call the store - there's no direct line for someone in the store - so it kicks me to customer service. They say, still no watch. I just called today, Jan 8, 3 weeks after buying my bundle - still no watch - still no way to speak to someone at the store - still no offer for any sort of solution by customer service because this store doesn't have a direct line for the public to call and ask questions. On top of it I just got CHARGED the monthly fee for a watch I don't have! Where is my watch? Why won't anyone call us back from the actual store and not some callbank overseas? Very disappointed. read more

Husain was very arrogant and rude. Don't buy there high priced phone covers or chargers as you will pay inflated prices and can't return them for what you payed for them. read more

Came in for an upgrade and received stellar service from Gabe. He was personable, easy to talk to, and very knowledgeable. He helped me choose services that best suit my needs, and didn't try to unnecessarily upsell me. This was a great experience and I highly recommend using this location and requesting Gabe. read more

Connor at this location was an absolute real one. He helped me get a new phone while I was in a panic, his customer service skills was next tier and he was above all patient. Would absolutely recommend him! read more

The guy here was so rude! He didn't even look at our account or look at my phone he just said to call the 888 number and then stopped talking to us. read more

Deceiving. Will pretend like they are there to help you but in reality just will try to add any and every little addition to your account until they make you entirely broke. Do NOT let them switch you to a business plan, it is NOT in your best interest. It is in their best interest so I they can reach a bonus or quota. They will do whatever they can to max out your bill to the fullest and even after asking them throughout the process many times to update you on what these changes will cost you monthly, they will simply lie to your face about the amount that will actually be charged to your account reoccurring. This is THEFT, they are shady and put on a really good fake front of being customer centered. They've made my life a living hell this past week, tripling my bill and causing my to be late on rent and other bills. Absolute crooks read more

We came in at about 5pm on December 22. They were overrun with Christmas shoppers. It was a nightmare scenario, however the two people manning the store were doing an incredible job of satisfying all of the customers. Once I saw the situation walking in, I decided that I was going to try to just go to Verizon online to buy a phone for my son. I have the app so it was simple to navigate and try to do just that.... except it isn't that easy. I thought I was a genius for trying (don't ask me why I came to the idea in the damn Verizon store and not home but that isn't the point) I had not made it to choosing the storage and up walks the guy who was helping three other customers while the phone was ringing in the store- It was madness- seriously I can't understand why the two workers were willing to work there. Anyways I told him what we wanted and asked straight away how long it would take- he said "tops, 10 min, but closer to 5." He nailed it and we were in and out in under ten minutes, also with a modification to our plan that improved our value! He did a great job, I would recommend this shop- it is way better than online and other Verizon shops I have been to. He did a great job and I wish I remembered his name. Bottom line, he saved me what I thought would be a nightmare experience and at least an hour, as well he saved the day for Christmas and one of my kids! Go here, they are great! And it also is nice because next door is Menchies yogurt to help calm the frayed nerves of holiday shopping! read more

They are not a Verizon store and would lie to you about services and cost just to sell you up and later don't take any responsibility. they even have a fee to transfer your old phone information to the new phone. Better go to a Verizon store and avoid a lot of frustration! read more

Great visit to this store today. Had just a few things to do with my new phone and Mayra was there to assist. We were done in less than 5 minutes! She is a champ! Very good at her job, friendly and extremely helpful. Thank you Mayra, I'll be back to see you when Verizon Wireless is in Loomis! Thanks again! read more

WORST COSTUMER SERVICE!!! Do not go here. Was treated very rudely when I asked questions and got snarky remarks back. I had very simple questions and the lady wanted to add a plan to my account that she could not tell me one detail about. Did not try to call manager or anyone who could try and explain the plan to us. She was of no help and a complete waist of a trip. Do not go here if you need any customer service help!! read more

Do NOT ever use this store. They will rip you off! They said my Apple Watch was a promotion and was free with the phone I purchased. Then they charged it to my account, they said the phone case was 50% off then charged me full price. They gave me chargers and usb ports saying they don't come with the phones telling me all I had to pay for were the taxes on them. The LIED and completely messed my bill up. So save yourself a lot of trouble and avoid them. They are a nightmare. read more

Yesterday I updated my phone and had another office switch out the sim card from my old phone to the new. However, my new phone wasn't working so I went to this office. Brooklyn was friendly, helpful, personable and efficient and fixed my phone in an expedient manner. She made sure everything was working before I left. (My new phone required a 5g compatible sim card). The other employee didn't even check to see if my phone was activated and connected with Verizon. read more

Stay away from this store! We were told we were going to get amazing incentives for leaving our current carrier and in the end it was hours of headache with no incentives and I still ended up with $176 bill for 13 days of service with Verizon. read more

My mother and I just visited this Verizon location in hopes that my mother could buy a new iPhone. We walked in and there was only one other customer who was being helped by the only employee there. The employee never greeted us or acknowledged that we were even there. He never even looked in our direction. We sat and waited a while in hopes that he would eventually say hello but he never did. Very disappointed and I wish we could give a 0 star rating. We will never return to that location and will tell others the same. read more

Michael went above and beyond to help get me the best possible service for my new phone. He was personable and he made my experience as a customer the best ever! read more

Ive been a Verizon customer w multiple lines for over a decade. My experience w Jenna at the Commons Drive location was horrendous. The corporation should not have person representing their brand w her undisciplined skill. I will be leaving this carrier based solely on her rude, immature inability to offer reasonable customer service. Im in sales and understood at the end of the day we are to provide iconic experiences and help promote the brand we represent. read more

The crew of Evan, Gio, Nester, & Antonio work together at this Verizon facility to help the customer. I was so grateful for the cheerful, positive, loving attitude they assisted me with in solving my problems and concerns. I will get my future phone there, and I feel good about referring my family and friends to the Bronze Star location. Maurine Mackie read more

Just leaving the great Verizon Store in Rockin. Customer service was great. Allie was able correct the problem with my phone. Thank You read more

Garrett W. did an exceptional job helping me purchase and restore an iPhone 8 after mine was stolen in Ecuador. 1.) He was very personable and I felt he truly wanted to help me solve my problems. 2.) He consistantly suggested ways he could be helpful. I am constantly hit with the nagging sense that no one at the Apple store actually wants to work, but not so with Garrett. Not only did he itemize the receipt and options for the purchase of the phone, he then went on to help me update the new phone from iCloud and I left the store with a fully restored iPhone. -Not having to go to the apple store #priceless! Thanks Garrett! God bless, Judi Cain, MD read more

Our rep added on a service plan without our knowledge or consent. Applied the glass covers, after we had asked if there was an additional charge and were told "No, its covered" however did not tell us it wasn't under the standard install fee. Lied to us about the cases he set in front of us being no extra charge (roughly $110 in extra that we would have not accepted, only when we asked if they were charged separately we were again told no, they're no additional charge.) I live in a different state with no dealership near me so unfortunately I'm stuck with the cost of the cases. We were rushed out of the store by the 3rd member of our party so I regrettably didn't get a chance to go through my invoice as carefully as I would usually. Be 100% sure you make whoever is helping you explain every single small detail about what they are doing or you'll get stuck with extra charges. After attempting to return the products (via mail) to get our money back, we were told there was basically no way to refund them without the card I used being present. Read carefully, question everything here. read more

I recently had the pleasure of meeting Anthony at the store. Before assisting me, Anthony was assisting a rude and condescending customer. During his interactions with this customer, Anthony remained calm, polite and very professional. Anthony was very knowledgeable and helpful while assisting me with the problems I was having with my phone. My hat's off to you Anthony. Keep up the great work. read more

Don't go here! Worst customer service experience I have ever had. The two gentlemen working in the evening had no interest in helping me. They had no clue what they were doing, almost messed up my account completely and insulted me! read more

Trever was very helpful with the purchase of the Samsung Note 10 +. We will be returning for the new iPhone 11 to pre order.

I came in the Verizon Store to upgrade my phone and I was greeted at the door by a group of associates that couldn't have been more helpful. Not only did they work together to get my new phone synced "Apple to Apple!" which had problems that came up because of two different Apple log ons. While I was there they ended up selling me a new iPad too. They made you feel so comfortable that I left there thinking I had gain a new family of friends. If I could give them 10+ stars I would, because as a team they worked so hard to make sure I left a happy customer. I know I will be recommending this store to my friends. Thanks Guys! read more

Josh at this Verizon location is the most professional, courteous, polite, knowledgable, patient, kind, caring young man I've had the opportunity to work with. He helped lessen the pain of having my wallet and phone stolen with his willingness to be all that I listed above. Thank you Josh. Verizon is lucky to have you. The only reason I gave 4 instead of 5 stars is he was there alone and had to stop and greet/ help others as he was the only one there. read more

I want to commend Verizon for the most wonderful service at your Loomis California location. I came in with the most difficult challenges with my IPhone and I am Sooo humble and grateful to your employee Josh. This young man is invaluable to your company!! Not only is he the most patient, respectful, professional employee, but So knowledgeable! The young man is a class act. I hope Verizon realizes what a great employee they have!! Most grateful!! read more

This Verizon store is amazing!!! Josh goes above and beyond for his customers. We were in and out no more then 5 mins. We need more employees in other stories like Josh. read more

I was in today to figure out how the cloud works and how to clean up my storage. Josh was exceptionally professional and helpful.

Had a great experience! (And never! Had a good experience at a Verizon corporate store. Josh and Billy was friendly, patient with my un-techy questions, helped us get the best rate and plan for all our lines, and even made sure we knew we were eligible for a free ellipsis or android or whatever it is. I had put off getting a new iPhone til no one could hear me on calls anymore, because I SO dreaded the transaction--thank you, josh and billy--we will be back!! read more

I actually hate going to the Verizon store because it means I am having an issue with one or more of my phones. HOWEVER, good news...this store is awesome which makes the problem-solving a good experience instead of the blood pressure raising frustration that is the customer service in most stores. Ryan is really knowledgeable and went over and above to take care of my even complicated needs. Nice job Verizon...you totally got it right with this store and Ryan. read more

Hey! I came into this store recently to switch from my T Mobile plan, and did so very effortlessly thanks to the help of a guy named Nick! I got everything I wanted, including this awesome galaxy S6! He showed me what incredible camera quality the phone had, and how responsive everything was. I got the opportunity to finally feel like I was doing something good for myself. Thanks, buddy, I'll be letting my friends know about you and your store. I'll talk to you soon! I may need another line! read more

Nick was so helpful! We had a fairly complicated transaction involving three phones. He took the time with my husband and I to explain everything to us. Nick is a real asset to this Verizon location! read more

Nick was great and very helpful. We need more people that care about what people are needing in their plans and Nick did that for us. Thank you for having great emplyees!!! read more

Ryan K. Went above and beyond to help facilitate the purchase of my sons new iPhone! I came in a couple of minutes before closing and he diligently worked an extra hour to complete the process! He was polite, informative and had the customers needs as a priority! read more

A supper BIG SHOUT OUT 4 Josh & Will for finding the best deal for me! They were a good team! Just want to say I stumbled unplanned to see about my old broke phone and left a very satisfied thankful woman!Thanks again guys see you soon! read more