I rarely write reviews, but today's interaction with Zelli absolutely deserves one. We went to the…read moreApple Store today due to my iPhone 16+ not turning on, at all. Apple said it was a hardware issue but their only suggestion was to buy a new iPhone. I could not have been less impressed with Apple. We came to this Apple location to see about upgrading my phone. THANK GOD Zelli was the person who helped us. Seriously the complete opposite of our experience with the Apple Store. Zelli went above and beyond to help us try to troubleshoot the phone. She talked to coworkers to see if they had any ideas of what was causing the issue. She went over our options. She was incredibly kind and patient throughout the entire interaction. Ultimately, I ended up getting an iPhone 17 Pro Max. She helped us get everything sorted out, was very upfront about what to expect as far as future bills, etc. Thank you, AT&T for having her as an employee. You did it right when you hired her. Truly.

My wife has AT&T and is having issues with her IPhone that she bought from this store. Upon…read morearriving at 11:25 am, we checked in and noticed two associates were working with other customers and we were eleven in line. No greeting, no acknowledgment from these two associates who have been working with the same customers for the last hour. The service here is the worst ever. Just a moment ago, a third associate emerged from the back and called out several names none of which were present. He then called a name of someone who was present and is now working with that person. I along with others have noticed much of what the two associates have been doing with the hour long customers is more social than business related and conversing about everything other than the business of AT&T. Beyond frustrating! There should be more associates working the floor, or quicker problem resolution. Customers should not have to wait hours for service. Zero star for AT&T Roseville Galleria.

Yo this place is a joke. The employees can't help with anything. When you come here with a real…read moreproblem. The only employee working here yesterday argued with me rather than helping me. I told them I need help unlocking my phone. I called the hotline they told me to come in after we couldn't figure it out on the phone. The employee working told me he was an Apple dev and had all this experience but couldn't help me. This place is a joke. That dude was probably the dumbest employee I've encountered so far. Like dude you're working at ATT. Don't give me this lie of a story if you can't help. This place is a literal joke. Also don't believe the deals they've got. They will do anything in their power to make everything difficult on your end.

They are never open! Second day in a row that they are closed! Stay away from thus place!read more

Customer service ahh sucks. I've held on 3 x and been cut off, hung up on. I was trying to upgrade…read morefrom Apple 13 pro max to a 16 and have not been able to c

I was here today at 4pm, and the girl who helped me, looked like she just woke up. When I asked her…read morethe difference between I phone 13,14,15, she had literally no answer and said she thought the camera was better. I asked why, she had no answer. I said whats the difference between these phones? She had zero explanation. I go home do my own research and there is tons of differences and feedback. What is the point of any employee that knows nothing about the products sold at the store????

We needed some help with phones that weren't working properly after a cross country flight…read more Somehow after being in airplane mode the phones wanted a SIM pin entered before they would function. The folks on the toll free number couldn't help, so we went to the store to try to get a human to help. Well, the humans here were okay; they tried to help but ended up telling us they couldn't help and maybe we should visit a corporate store, like the one on Galleria. Well, that's not what I was looking for. I'm rating them three stars since they did initially try to help us. But I can't rate them higher in good conscience since they suggested we go elsewhere and could not help us solve our problem.

I came in with my old iPhone 13 Pro, which was pretty banged up and had a broken camera. It was…read moreabout 15 minutes after opening, and the employee was just wrapping up with another customer. Once it was my turn, Rowan helped me out and was great from the start. He began by asking about my budget and didn't try to upsell me on things I didn't need, which I appreciated. I decided on the iPhone 16 Pro for its upgraded camera features. Rowan made sure not to mess with my current plan just handled the trade-in and kept everything simple. He let me know I could transfer everything at home, and the process was super easy. I also grabbed a case and a couple of chargers (still annoyed that Apple doesn't include one anymore). Overall, Rowan was friendly, helpful, and made sure the whole experience was smooth. I'm really glad he helped me without complicating anything or changing my plan.

This review is for the managers of this particular store. Two of them were hiding or doing god…read moreknows what in the back for over an hour while two of their employees had their hands full with customers. The two employees were so kind and had asked the managers to come out and help multiple times. A manager sauntered out after one employee had to leave due to working well over her scheduled shift. It's clear management here doesn't care about their staff or their customers. Avoid this store if you can. On a positive note, Brytin, the employee who helped me was so kind and patient despite the piss poor management. Promote her.

It was terrible; I left the store feeling humiliated and insulted. I believe that the sales…read moreassociate, Andrey, behaved in an arrogant and haughty manner--it was truly awful.

Apparently having a pre existing appointment doesn't help you. I even showed up 10 minutes early to…read moremy appointment I walked in, no one payed me any mind, I waited around for 30 minutes. I took a seat on one of the couches and could see an attender greet everyone who walked in. Then another attendant calling those who walked in from the walk in list instead of those who had appointments like me. Sucks.. I really needed a new phone.

I was having serious problems with my account. Every month I was back in a store or on the phone…read moretrying to get it all straightened out. When I walked into this store I was help by an associate named Sok. He went the xtra mile. I was in the store for over n hour as he worked on the account. He made several phone calls and was extremely thorough. At the end, all was fixed and I have not had an issue since.

Walked in with an iPhone screen that was malfunctioning. Walked out 10 minutes later with a new…read moreworking screen. He was nice, fast, and efficient!

Andrew - excellent service. Keeps you entertained with conversation while doing your phone in…read moreMINUTES... how fast he goes it makes it seem so simple I can do it, then I look at all his tools and what's he's doing and realize exactly why I'm letting the professional do it. He's by far my favorite repair man and already plan on coming back with old products to get fixed. It was word of mouth that brought me in - so his service goes a long way

T-Mobile on Douglas and Sierra College Boulevard has the best employees they are very professional…read more They are very kind. He was extremely helpful. I purchased an iPhone 17. He was very kind to show me all the benefits of what I just got. I highly recommend this Office. It's the best I have ever been in. I gave up on Verizon and I gave up on AT&T. I am now a T-Mobile fan.

I have been a long time T-Mobile customer for over 20 years. I had a terrible experience with the…read moreroseville Galleria staff ...I had technical issues with my text messaging. They did very little to help me and just tried to increase my data plan usage and tried to sell me more devices. They are interested in selling only and not addressing customer issues. I believe I will be switching to Verizon. Thanjs

We dropped into our local Verizon store to get my daughter a new phone. It wasn't crowded at all,…read moregreeted right away in a very nice an clean store. The girl who helped us was fantastic. We knew what we wanted which also made it easy. She explained the current promotion clearly and off we went. We were in an out of there in 30 minutes or so. I just wanted to give a quick shout out to how easy our process was. Customer service was to notch. Cheers.

***STAY AWAY*** They will offer you a trade in amount more than what they can offer. I was shorted…read more$710 for two lines as promised. I could of sold my phones on my own! NEVER AGAIN with VERIZON!

3/17/26 Ordered the…read morenew Neo and had it shipped to this store. My first time ordering without even seeing or touching the item- lol.. Heavily invested into the Apple eco system.. Eating something to replace an old Asus netbook for streaming.. and this was the perfect solution.. Reasonably priced and upgraded to the 512 gb.. Twelve people waiting for the doors to open- made an appt. for 11 but arrived early. Staff was helpful and quick to retrieve the Neo..

I had an appointment on Friday to get my battery replaced for $89, sounds easy right? In and out. I…read moregot there 10 mins before my appointment time, waited another 10 mins to be seen. I only wanted my battery replaced. I have iPhone 11 Pro, I know it's old. I don't have the funds to get newer phone. Ashley was my technician, she said with older phone it's best to get newer phone. She was nice and polite. She gave me options on the phones I could get with trade in. I asked if I could just my battery replaced. She said it could cost $89 or $500 something because it's older phone. I left after that. That crap just pissed me off like wtf. I got it done in one of those phone stands in the mall couple feet away for $60. Easy.